How Auto Transport Works
The car shipping industry can be best separated into Brokers and Carriers. The Brokers book the vast majority of customer orders and rely heavily on car transport Carriers to move the vehicles. This very efficient system allows Brokers and Carriers, usually on CentralDispatch, to collaborate and get the vehicles shipped.
The Brokers absolutely need Carriers. The reverse is also true as the Carriers, too busy on the road, depend on the Brokers to fill their truck space.
When Do You Need Auto Transport Services?
People turn to auto transport services when they are buying a vehicle hundreds or thousands of miles away, and they need it shipped to their home. Or they are moving to another city or state and don’t want to drive their vehicle themselves. So they ship it instead. College students and military personnel commonly use car shipping services for the same reason. Retirees, often called snowbirds, will use car transport companies to save the hassle of driving. Auto transport services are usually very affordable because carriers use the same trucks that also deliver new vehicles to dealerships.
Our Hassle-Free Auto Transport Process
Simply enter your origination and destination zip codes. The city, town or area will usually auto-populate. Then choose the year, make and model of the vehicle(s) you are shipping. Select whether it is running or non-running? And then finally, choose whether you wish to go Open or Enclosed transport? That’s it. You should see your car shipping cost in 5 seconds or less! Direct Express does not ask for any personal information before providing you with a car shipping quote. We are one of the only car transport brokers in the business to do this! Your name, phone number and email address are not required to get a quote.
At Direct Express Auto Transport, we offer three tiers of pricing based upon how much of a hurry you are in? Most customers don’t realize it, but they are actually competing against other customers for space on a car transport trailer. Obviously, a carrier will want to select the best paying orders. We are very good at figuring that out. Our car shipping cost calculator determines the most basic rate (Standard Tier), that works well on popular routes with little competition. But in remote locations at either end, or in stiff competition on popular routes, we recommend selecting the Expedited Tier. If in an even bigger hurry, choose the Rush Tier.
Once you’ve decided the best car transport cost tier for you, please proceed online to easily place your vehicle shipment order in just minutes. Or call a Direct Express Auto Transport customer service representative during normal business hours at 800-600-3750. Either the online form or customer service representative will ask you to provide pertinent information such as your pickup and destination contacts, and the first date that your vehicle is available for pickup. Upon checkout, please enter your credit or debit card information so that your order is officially entered. Your credit card will only be charged upon assignment. Isn’t that nice? No deposit is required to place an order.
Upon booking, you will instantly receive an Order Confirmation email. Look for that in your email inbox or drag it over from another folder. Direct Express Auto Transport will notify you via email regarding your carrier assignment, which will contain the name of the driver, his phone number, and the estimated dates for pickup and delivery. The earliest you may see the Carrier Assignment email is a few days prior to your first available date to ship. But it may also be a number of days after your first date available before a carrier calls to lay claim to your order. It is generally not every day that a carrier is leaving one town with a full load for another. The first available date is simply the starting date and might take longer. Talk to our customer service team about how to hasten the car shipping process
At the same time that Direct Express notifies you via email of the Carrier Assignment, we also send the carrier your pickup and destination information, including contacts. Please be sure your contacts make themselves available to speak with the carrier. Your pickup contact needs to be vigilant and react quickly. You don’t want to miss the car transport carrier because it might be awhile before another is ready to go. The carrier driver will not just show up unannounced. He or she will call your pickup contact first to coordinate time and place to meet, and also verify information. Most times it is necessary to meet the carrier close by your neighborhood at a place the driver can safely maneuver his or her big truck. That is still in the spirit of door-to-door service. Keep in mind no money changes hands at pickup. Simply fill out a vehicle condition report authorizing the car shipment and hand over the keys. No other paperwork is necessary. It’s actually very easy.
The vehicle transporter, or carrier, is once again not supposed to just show up unannounced. The driver ideally should call the day before to alert your destination contact of his pending arrival, and will give a rough estimation of what time of day to expect. They almost always miss the target time, so please be patient and understanding. Other customers may delay him. Traffic conditions might slow him. Mechanical difficulties or inclement weather might throw a monkey-wrench into his plans. He wants to deliver your car as fast and as badly as you do. Time is money and delays frustrate him too. When the car transport carrier does arrive, you should thoroughly inspect your vehicle for any damage, which rarely happens. That is your opportunity to speak up, make proper notes on the vehicle condition report and even take digital photos. Any issues will be addressed later. Regardless of the condition, industry rules state that you are to pay the carrier the balance owed with Cash or Money Order before receiving your vehicle. There you have it. Direct Express Auto Transport usually makes this six-step process a breeze and you can drive off with your vehicle
Direct Express Auto Transport’s Three Tiered Pricing
There is such a thing as a basic auto transport quote and this is it. You are competing against other customers for car transport trailer space. Standard tier, or rate, works well when there is little competition and the route is popular. Otherwise, go to a higher tier to avoid being frustrated.
If there is a logjam of similar vehicles priced at or near the Standard pricing, just a little bit more can go a long way. With the Expedited tier, or rate, all of a sudden your vehicle is more appealing to car carriers than other vehicles waiting for a lower price. The Expedited car shipping quote might also be used to lure a transport service to a remote location. Take our good advice and just do it. The Expedited car shipping quote is very popular with our customers ...
Some people are in a big hurry. The higher paying Rush tier, or rate, orders tend to get assigned to a car carrier quicker. Since most orders get picked up within one or two days of assignment, the customer also receives his vehicle faster. Of course, there still needs to be a car delivery service making that run and one vehicle alone cannot make that happen. But those situations are the exception and not the rule. Don’t want to mess around? Go with the Rush car shipping quote.
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Reviews From Our Customers
I am so pleased with my decision to use Direct Express Auto Transport! Ashley was a knowledgeable and confidence inspiring representative and my driver was on time and my car was in perfect shape!
Direct Express Auto Transport did an amazing job delivering my car. They were fast, professional and my car was delivered in excellent condition. They let me know ahead of time around what time the person would be there. They were very easy to use. I would use them again.
Jessica provided all the necessary information regarding pricing and schedules available to pick up and deliver my car, no issues, everything worked out great.
Talked to Jessica on Wednesday to have 65 El Camino shipped from Calif to Texas. Was picked up on Thursday the 16th and delivered on Monday the 20th. Beautiful truck and great driver. Sebastian was the driver's name. Also it was awesome to see all the other great cars.
Fantastic experience all around, from the office people calling me back on a Sunday when a question popped up, to getting the car delivered very quickly, the whole process went perfectly. Will use them again for sure.
This is the third time I have used Direct Express Auto Transport. Each time moving a vehicle from or to the Midwest from the West Coast. Prompt at getting the arrangements made. Carrier was timely at making pick up and hitting the target day when delivering. Carrier also communicated well with me leading up to delivery.
This is the second time that we used Direct Express Auto Transport and again, not a problem. We will use this company again next year or sooner. Both drivers were courteous and cars arrived exactly on time. Thank you!
Driver was very efficient and accommodating! Once he picked up the vehicle he stayed in contact with us all the way to delivery. Thank you very much for hauling this vehicle for us because we have no way of doing it ourselves.
Direct Express Auto Transport exceeded my expectations. They were quick to schedule and very accommodating. I even made a mistake with my arrangements on my end and they rescheduled for me - no problem. My vehicle is brand new, shipped from out of state to me with perfection. Thank you very kindly, Direct Express! Highly recommended.
My husband and I were very happy we chose this company to transport our son’s car. They were very professional and quick to pick up the car. They communicated well, arrived on time and the delivery driver was very courteous and polite. The car arrived just as we left it.. No damage, scratches, dings or dents. The price was extremely reasonable considering the high level of service they provide. All around 5 star service, will definitely use again and highly recommend to everyone we know in need of this service.
I had a great experience with this company, the driver was very professional and also very prompt. My car was transports very upstate New York to Las Vegas and the driver called to tell me I would be getting my car 2 days earlier than expected.The car was in great condition and I was very please sign yes I would use this company again and I will recommend this company to all my family and friends.
These guys were fantastic. I went with them after my first auto transport provider (that was even fully paid for in advance) gave me the worst service I've ever had. These guys were quick, straightforward, and most importantly, professional. Thanks for your service. I will highly recommend in the future. I'm happy I found them.
My car was picked up on a Friday morning and arrived at my destination two days later. The driver made sure that I was on time delivering my car and he made sure my car was delivered to me in a timely manner also. Great customer service from beginning to end. No complaints at all and will definitely use this company again. Great job!
Another excellent job by Direct Express Auto Transport! This is the 3rd time we've shipped with this Direct Express Auto Transport. They're courteous, professional, and on time. I highly recommend this company and their services!
The process was easy and simple. It was so nice to know my vehicle was transported safely, so I could have peace of mind and focus on other things related to my cross country move.
I am very pleased with the Direct Express Auto Transport. Their website and calculator was straightforward and easy to use. The idea of giving me 3 options to choose from was great. The prices were even better. But the best part was, unlike their competitors, I didn't receive one unwanted email or phone call, 5 minutes after I ran the quote. They let their prices and reviews speak for them. The trucking company was on time picking up and a day early on delivery. The driver was very polite, thorough with all the photos of the car's previous damage and refreshingly surprised when I gave him a tip. This is now my go to Auto transport company referral.
I shipped a Jeep from Dallas to Northern Michigan. What I thought would be several weeks getting on a carrier because of the remote location happened within 3 days and the jeep was delivered 3 days after pickup.
Amazing experience with this company. I have no complaints. A carrier was found for me the same day I contacted them and I received my vehicle the following day! Absolutely amazing and inexpensive.
Process was very smooth. I got the quote online and booked with Ashley because I had a question. She was both very helpful and professional. The car was picked up the next day and delivered two days afterward. Price quoted was price paid, no up-selling, no hassle.
Very pleased with the car transport. I found the web site informative, and Jessie was helpful to speak with. I offered $100 over the quoted rate from San Diego to Seattle, as an enticement to expedite pickup, and a carrier picked up the car first thing the next morning. Did that help? I'll never know if that was necessary on a straight shot up I-5, but it worked out just how I wished. My car arrived fine without drama about 5 days later.
Never used a Car transport before and knew what to expect, pickup happened exactly when promised and delivered one day EARLY, Thank you for a Great Service!
Driver made great time getting the vehicle delivered and had no issues throughout the process. Price for a trip from Texas to California was very reasonable.
I arranged for transport of a Honda Fit from St Louis to north of Denver. Driver was cordial, organized, informative and competent. The driver arrived when he said he would in St Louis and the car arrived at the destination on time.
Great job in car delivery faster than promised and in great shape. The drivers provided great communication. I would recommend these guys. The price was better than others.
I used the expedited shipping option and they told me it will be picked up within 3-4days. Luckily my car was picked up on the very first day. It was assigned to one of their transport companies and I received my car within 10days. They are very professional.
From initial contact to finish, the customer service was great. When I had a question, I contacted them via email and they responded back right away. My car arrived in a timely manner, safe and sound.
Booking was easy. The price was lower than competitors. The pick up was within the period mentioned on the website for the selected choice. Delivery was relatively quick and easy.
Scheduling shipping was quick and easy. I really liked the fact that I could see my shipping options and pricing without giving personal information. My vehicle was scheduled for pickup sooner than anticipated! Vehicle was delivered quickly!