Yes! Every quote you receive is guaranteed for 7 full days. Just enter your email address in the quote form and we will send the quote directly to your inbox so you can refer back to it whenever you are ready. No obligation, no pressure.

Very little. You need to know the origin and destination cities, the year/make/model of the vehicle, and your preferred first available ship date. Everything else — contact names, exact addresses, and payment — is collected step-by-step after you choose your rate. You do not need your credit card until the very last step.

Everything can be handled 100% online, start to finish. Our booking process is designed so that a customer can complete an order just as fast — and often faster — than working with one of our Sales Representatives by phone.

Open transport is the standard, most popular option. Your vehicle rides on an open multi-car carrier — the same kind you see delivering new cars to dealerships every day. It is safe, reliable, and the most economical choice for the vast majority of vehicles.

Enclosed transport places your vehicle inside a fully covered trailer, protecting it from weather, road debris, and prying eyes. This is the preferred choice for high-value, exotic, classic, or low-clearance vehicles where maximum protection is the priority.

Absolutely. We ship non-running vehicles regularly. Just select “Non-Running” in the quote form. Non-running vehicles require specialised loading equipment (a winch or forklift), so there is typically a small additional fee reflected in your quote.

Be sure to let us know in the Vehicle Details section if your car has any other special circumstances — low ground clearance, oversized tires, or a lifted suspension — so we can match you with the right carrier.

Your total is split into two portions for most orders:

1. A partial credit card charge — processed at the moment your vehicle is assigned to a carrier.
2. The balance — paid directly to the carrier driver upon delivery, in Cash or Money Order.

If you prefer to pay in full by credit card upfront (no cash or money order needed at delivery), that option is available at checkout. You can also optionally increase the carrier fee by $50, $100, or $200 — many customers find this helps attract a carrier more quickly.

No. Your credit card is only charged upon successful carrier assignment. If for any reason we are unable to assign a carrier, you will not be billed. We believe you should only pay when we deliver — and we mean that literally.

No — it is the earliest possible date you are willing for a carrier to pick up your vehicle. Think of it as opening the window, not scheduling a fixed appointment. Depending on the rate tier you selected, assignment and then pickup could happen anywhere from 1 to 8 days after that date. The sooner your window opens, the sooner we can find you a driver.

Yes, and we encourage it. During the order form you can designate a backup contact at both the pickup and delivery locations. This ensures the carrier can always reach someone, even if the primary contact is briefly unavailable — reducing any risk of a missed window.

Just check “Yes” on that question during the Pickup Contact step. This helps us coordinate with the facility’s specific operating hours, gate procedures, and release paperwork, ensuring a smooth and professional pickup on your behalf.

During the Vehicle Details step you will be asked whether your vehicle is a convertible, is lifted, has less than 5 inches of ground clearance, or has oversized tires. Please answer these accurately — they affect which carriers are a match for your vehicle and help us set the right expectations. No surprises on pickup day.

We hear this from customers all the time — yes, and often faster! Our streamlined online flow was built so every question has a clear answer and every step has clear instructions right on the page. You move at your own pace, with no hold times.

The moment we assign a carrier, you will receive a second email with the subject line: “Your Vehicle Has Been Assigned A Carrier.” We send this the very second the assignment is made. That email will contain:

• The carrier’s name and phone number
• The expected pickup date the carrier gave us
• The estimated delivery date
• The amount due to the carrier upon delivery (if applicable)

At the same moment this email goes out, your credit card partial payment will be processed.

Yes — they are expected to call you in advance, typically the day before and again on the morning of pickup. Carriers should never arrive unannounced.

The same standard applies. The carrier should call you from the road — usually the day before arrival — to give you a delivery window. If delivery is imminent and you have not heard from them, call us. The carrier wants to be on time; occasionally traffic, weather, or a prior delivery delay causes a schedule shift. Your patience is appreciated, and any tip you give the driver for good service is always very welcome.

Carriers typically cover around 500 miles per day. For example, the Miami, FL to Boston, MA route (1,492 miles) typically takes 3 to 5 transit days from pickup. Longer routes take longer; shorter routes can sometimes be faster. All dates given are estimates — we are very accurate in our predictions, but weather, traffic, and multi-stop routes can occasionally shift the timeline.

Damage complaints are extremely rare — roughly 1 in every 200 shipments — and when they do occur they are almost always minor. We still recommend maintaining your own personal auto insurance during transport as a belt-and-suspenders measure.

At pickup: Walk around the vehicle with the carrier driver and note any pre-existing marks or scratches on the Bill of Lading (the condition report the driver will present). Both parties sign it.

At delivery: Inspect the vehicle again in the presence of the carrier before signing the delivery receipt. Note any new marks immediately while the driver is still present — this is your opportunity to raise any concern. Once signed, the delivery is accepted as-is.

Complaints are rare, but documenting the condition at both ends protects everyone.

Anyone on our staff can help you — you are not limited to the representative who set up your order. Reach us any time by phone at 1-800-600-3750 or by email at [email protected]. Have your Order ID ready for the fastest service.

No taxes are added to your shipment. The price you see is the price you pay (plus the optional carrier-fee top-up if you choose it at checkout). We are committed to transparent, upfront pricing — no surprises.

Door-to-door means the carrier picks up as close to your origin address as legally possible for a large transport truck, and delivers as close to your destination address as possible. For most residential streets this is right at your door. Occasionally, in areas with very tight roads or low bridges, the driver may ask you to meet at a nearby open area — but this is the exception, not the rule.

Yes. Select “Multiple” in the quote form and add each vehicle’s year, make, and model. We will price and book all vehicles under a single order for your convenience.

The sooner the better — especially if you have a firm move date in mind. Booking at least 1–2 weeks ahead gives Standard and Expedited customers the most flexibility. If you need a vehicle moved in the next day or two, our Rush tier is built exactly for that, and we have a strong track record of delivering on it.

CVV is the 3-digit security code printed on the back of Visa, Mastercard, and Discover cards (or the 4-digit code on the front of American Express cards). It confirms that you are in physical possession of the card during the transaction. It is a standard security measure and is never stored after your order is processed.

A portion of your total is paid directly to the carrier driver upon delivery — in Cash or Money Order (not personal checks). At checkout you have the option to voluntarily increase this carrier-facing portion by $50, $100, or $200.