If you are reading this guide, either you or your family member serve the United States military. First things first: Thank you for your service…
Once a customer has gone online and used our innovative car shipping quote calculator to receive an auto transport rate, he or she can proceed to the order form and complete setting up the shipment. At the end of the vehicle shipping form, the customer pays $0 to book the order. Only after the customer is assigned a transport carrier will the nominal deposit be charged. We do it that way for a very good reason. Good faith! And that’s good faith on both sides of the equation, the customer and us, the car shipper.
Why We Collect No Auto Transport Deposit At Time Of Booking
We produce thousands of quotes every month. We only go to work for the serious customers who provide their credit card information at the time of booking for our car shipping service. We then go to work on each one because of good faith that the customer is serious. Otherwise some people might want something for nothing, and that would be a colossal waste of our time and energy. Some people will double, triple or quadruple auto shipping orders using several brokers. First of all that is self-defeating because truck drivers see that sort of thing on the board and stay away for fear that the vehicle might be gone before they get there. The smartest thing then for a driver to do is to stick with only the cars that are listed once, with only one broker, and that usually happens with the brokers who collect the proper credit card billing information.
Most people are reluctant to pay more than once for a service, which is actually a good thing. The car shippers are attracted to precisely that vehicle, because it won’t be gone when he gets there. The brokers who collect no credit card information upfront are notoriously wild, listing all sorts of loads that they really don’t have agreements on. That can mess up an auto transport customer big time. Those brokers don’t really care because they didn’t collect anything, so there is no implied obligation to perform. If the customer hasn’t provided credit card information, have they really hired an auto transport broker? Answer, no they haven’t. Is there any responsibility to the customer? Well there is, but those guys don’t feel it.
So What Is Really Going On With Some Car Shipper No Deposits?
Some brokers are unable to process credit card transactions. They would collect credit card deposit information if they could, but are so weak financially that they do not qualify for a Merchant Gateway Account. So they put the best face on it and brag that they don’t collect deposits. Secretly, they wish that they could, as it would make life so much easier.
Some of the no deposit auto shipper brokers are close to losing their credit card Merchant Gateway accounts due to too many returns and chargebacks. Our cancellation rate is around 10%, which means we do a great job of pricing our orders. Check out our auto transport rate calculator to see that. But there are scores of vehicle shipping brokers who have cancellation rates well over 50%. Can you imagine that? We can’t. So those brokers who do not really know what they are doing, or mess up the pricing, will wait to see which orders they actually get lucky enough to ship, then charge the deposit or ask the carrier to collect their broker fee upon delivery. They brag about it, but they secretly detest doing business that way. Too often for them, after making the transport arrangement either the customer changes his mind about shipping, or changes the date, or hasn’t the money, or quibbles over price. Do those brokers really want to do business in such a messy way? Not really. They do it because they have little other choice.
Here Is Another Way To Think About It
The message is that reputable auto transport brokers like us do a very good job performing for customers who have shown enough faith to provide their credit card information for processing AFTER their vehicle is assigned a car transport carrier. We in turn go to work in a good faith effort to get the job done. That is the tried and true best method.
Call us now at 800-600-3750 to ship your car today!