What Our Customers Are Saying About Us

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What customers say about our Direct Express Auto Transport staff...

Direct Express Auto Transport Associates

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Poster: Samantha
Review:
Great customer service, staff was very knowledgeable and helpful. Drivers were very courteous and easy to get in contact with. Very reasonable price.
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Poster: Samantha
Review:
Great customer service, staff was very knowledgeable and helpful. Drivers were very courteous and easy to get in contact with. Very reasonable price.
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Poster: Samantha
Review:
Great customer service, staff was very knowledgeable and helpful. Drivers were very courteous and easy to get in contact with. Very reasonable price.
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Poster: Ann
Review:
MJR Trucking owner, Michael Rocha, was fiendly and helpful. He arrived early and was efficient in getting van loaded. He arrived in AZ one day ahead of schedule. I transport cars every few years and would definitely use him again. Price was competitive.
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Poster: Ramiro
Review:
This is way over due, the driver for my delivery was the best. This was an excellent experience.
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Poster: donald
Review:
Courteous staff, helpful. Little confusion about who was to be the "contact person" for pickup but it was ironed out expeditiously.
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Poster: Eric
Review:
Car was picked up on the day i asked and was delivered withing the 7 - 10 day window. The driver was constantly in contact making sure the location and time given that i didnt have an exact address because i just moved to the area and was hopping around. Have to move another can in a couple months and will use the same shipper again!
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Poster: Vincent
Review:
Very good service. The only issue was delivery. Driver did not provide adequate time delivery estimate. On the evening of the scheduled delivery, driver wanted to deliver the vehicle at 3AM. He ended up delivering at 1 AM. Not a very customer friendly time and also a difficult time to inspect the vehicle.
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Poster: Rosina
Review:
Great Company to work with. I've shipped by car before with 2 other companies and those were absolutely horrible experiences. The Direct Express Auto Transport representative that I worked with was very helpful, and honest about how their company works. She mentioned that about 90% of their cars were picked up within a week, and that there is a possibility it might take longer, depending on the availability of the drivers. Also, their refund policy is great! No other company that I have heard of offers a full refund on the deposit if you decided to cancel. This company was great to work with. My car got picked up the next day and was at my desired location within a week. I think its important to realize that the company must find a trucker thats close to where your pick up location is, and thats what takes so long so you have to be flexible. I called them friday and told them when i wanted my car there, and they said i could call them back by monday to put my deposit down to make sure they would try to accommodate my off date request. I called monday and got it picked up tuesday. Reliable company to use, I will most certainly recommend them to my friends and use them again when I need to ship my car back. Thanks!
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Poster: Narayan
Review:
The entire process was very smooth. This was for a car purchased at a Colorado dealership and shipped to Tennessee. The vehicle was picked up with in 24 hrs. after placing the order and delivered in 7 days. The only drawback to the entire process was that there was absolutely no communication from the transport company after the order was acknowledged. They didn't inform us as to when it was picked up (I had to find out about that by contacting the dealership) or when the delivery would be. I had to take the initiative to find out when it would be delivered etc. The driver's only contact was about 3 hrs. before delivery to make sure we would be home to accept and pay for the shipment. Also, another issue was the dealer prepped and detailed the car prior to shipment, however, the car was extremely muddy and dirty all over when delivered ... must have gone thru' a mud storm or something like that. But for these minor issues, the entire process was very well handled.
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Poster: Mark
Review:
Driver was very helpful in arranging a suitable pick up location. Also flexible with delivery. He was late picking vehicle up due to an accident beyond his control, but kept me d on his progress and timeline. Very happy with transaction and would use your company again.
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Poster: Hannah
Review:
Very prompt and thorough with pick up! I would definitely refer a friend to this company.
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Poster: David
Review:
No problems. As expected.
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Poster: Cheryl
Review:
Have used you before and would use again and again! Thanks!!!
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Poster: NAMITA
Review:
If Some one moving i will prefer this company.
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Poster: David
Review:
This was my first time having a vehicle shipped and the delivery was nice and smooth.!
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Poster: Charles Owen
Review:
Fantastic service. 110% perfect.
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Poster: Yan
Review:
The price was reasonable and the pickup/delivery process was quick and efficient. Mike was very helpful and the driver they assigned, Benjamin from A&B Bird Trucking was extremely professional and on-time.
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Poster: Curtis
Review:
Great job. I was verry pleased with the total experience.
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Poster: Dianne
Review:
Driver, Patrick, pleasant to deal with. Phone staff too. Took about 3 weeks to gather enough cars because so few going from New York area to Mississippi
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Poster: Lindsay
Review:
The Direct Express Auto experience was seamless from beginning to end. The online quote system is easy to use. The customer service agents are friendly and knowledgeable. Our driver, Don, was outstanding. He picked the car up the day after the first possible date that was indicated. He's a very polite, nice guy and was easy to communicate with. He was clear about when he'd be arriving with the car, and the pick up was a piece of cake. Other than lots of smashed bugs on the back of the car (which you would expect), it arrived in great shape. I would recommend Direct Express Auto to anyone! -Lindsay Holt
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Poster: Michael
Review:
Very prompt and detailed! I love the quick online quote and checkout was a breeze. Very friendly customer service too. I had a car shipped from the west to east coast and the car came early Thanks, Mike
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Poster: Joanne
Review:
Excellent transaction. Entered order online late Monday evening, with earliest pickup date Thursday. Carlos, the driver, called Wednesday morning to arrange for pickup. He arrived on time and really impressed my friend with his professionalism. Car delivered to Florida on time, a little dirty, but safe and sound. Would definitely ship this way again!
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Poster: Paul
Review:
all good!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Poster: Ilona
Review:
Only complaint on the delivery of the vehicle, is that the driver's accent was so heavy that you could not understand him on the phone at all. The car was not able to be delivered to the door so arrangements needed to be made for a near-by shopping center at Home Depot for 6:30pm; however, it took a long time determine what the driver was trying to say. Other than this incident, we would surely recommend your service.
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Poster: Braden
Review:
Thank you very much for your professionalism, excellent pricing and quality service.
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Poster: Robin
Review:
Mike could not have been more helpful, kind, understanding, prompt, efficient and informative. I was having my 82 year old mothers car transported and she was very nervous about the whole process and worried about the pickup and off timeline. Mike called me prior to pickup and even arrived early to ease my mothers worry. He ped the car off at the promised time and called me prior to let me know the progress and also after he had delivered the car just to let me know everything went well. I wish every service I contracted for would have this kind of customer service. Mike deserves a gold star for his performance. Not sure of the name of his service but his name was Mike out of Oregon 503-944-9944. Price of transport was $750. Auto was picked up in Austin Texas on 4/27/11 and delivered in Reno NV on 5/1/11.
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Poster: Vinay
Review:
Auto Transport Direct did an excellent job. On time, affordable and dependable. I could not expect anything more from this company. They have done all they can. Thanks you guys for your support also I recommend it to all.
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Poster: James
Review:
Excellent experience. Pick-up on day requested. Delivery accommodated our schedule constraints. No problems, no concerns, no trouble. Would use your service again, and will recommend to others.
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Poster: Kirk
Review:
The Driver Felix was excellent. He was prompt and very professional.
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Poster: Don
Review:
Communication with James was excellent on both ends which made pick up and delivery very easy. James also provided a reliable time table for delivery.
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Poster: Rosie
Review:
The service was efficient and quick for a reasonable and fair price for door to door service. The only issue was that I could not reach Cypress Auto (the shipper) after my car was picked up. But I was never worried, because they were professional on the phone prior to pick up and the pick up driver was very professional, including paperwork, pictures of the cars from all angles. The only other minor thing was they could not deliver door to door, as stated in the contract because they did not arrange on the Vienna, Virginia end, to have a smaller truck transport my car into the neighborhood - but all worked out as they were within a mile of the house so we could walk to get it.
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Poster: kenneth
Review:
the driver, jordan, was EXTREMELY communicative, sending frequent texts and leaving voicemails to let me know the progress of the delivery. his customer service skills are an absolute credit to the company who hired him. very well done in every respect.
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Poster: Maullin
Review:
It was good working with Direct Express Auto Transport. Pick up and delivery was on time. Ice 28 trucker was very responsbile and honest. I would recommend this company to anybody who is looking for safe and sound car shipping.
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Poster: Komail
Review:
for the money I paid out I'm very happy. Job well done.
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Poster: William
Review:
Brought the car the next day after setting pick up. Driver was super nice and a pleasure to business with.
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Poster: Phillip
Review:
Great job, I had never shipped a vehicle before and was a little worried but everything was great. Thanks Phillip
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Poster: Lorraine
Review:
This is the 2nd time I have used this service and have been satisfied. The only issue I have had is that the driver this time wanted to deliver the car at 1am which I found surprising. We were able to work out an alternative time for the next morning. I would use this service again.
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Poster: Francis
Review:
A very professional job. No games were played on cost, pick up and delivery.
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Poster: Stephen
Review:
Leo did a great job. Car arrived on-time in pristine condition.
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Poster: Robert
Review:
My only issue was a result of me making an error on my e-mail address. I called and gave correct e-mail address, but then had to call again to get e-mail stating to whom my order had been assigned.
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Poster: Mary
Review:
Your telephone contacts at your office were polite and most important - KNOWLEDABLE. Great team of people. I will recommend your service.
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Poster: James
Review:
Great company, satisfied my needs for transporting the vehicle with a company that was great in every way. Would use this company again. Thanks again for your help. J. Carroll
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Poster: Kathryn
Review:
I booked online and communication was minimal. I did get a little bit of an impression from customer service when I called with questions that I wasn't really being acknowledged, but seeing execution was great, there wasn't any issues.
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Poster: Jenelle
Review:
This company is excellent. They were able to accommodate me with little advance notice. The transaction was very smooth from beginning to end. This is my second time using this company and I will use them again. Also they have the most reasonable prices that very rarely change. They also provided me with excellent customer service by being available and keeping me abreast of the whole process at all times. I would highly recommend this company to anyone.
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Poster: Scott
Review:
IVE , ALL READY TOLD PEOPLE IN THE AUTO BUISNESS ABOUT YOUR SERVICE,ONE OF THE BEST IVE EVER USED, IVE BEEN IN THE AUTO BUISNESS FOR 30 YEARS AND YOUR PHONE NUMBER IN PROGRAMED IN MY CELL FOR LIFE, VERY ORGANIZED AND PROMPT..GREAT JOB YOU GUYS,OLVE YOUR WEB SIGHT AND SERVICE,, [SCOTT ANDERSON -PHOENIX AZ}
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Poster: Tony
Review:
will definitely tell everyone about this service. i called a few others before choosing you guys and nobody could compare. thx so much for picking my car up early and getting it to my destination earlier than expected. so satisfied!!
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Poster: Bob
Review:
Very Good and Knowledgeable. Courteous Overall experience excellent
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Poster: Joseph
Review:
The driver was OUTSTANDING! He was on time, helpful, personable. We couldn't have asked for anything else. I have recommended your company to several friends who transport cars and I have kept your info to do this with your company again. I wouldn't hesitate to do this again.
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Poster: Aaron
Review:
Price was about 20% more than other quotes received however I ed direct express because of the short timelines involved. I would again in the future but if I had more time to await delivery cost would definitely play more of a factor. Overall service was very good and I received the car in good condition. I am very happy with the end result. Gabriel was an excellent, patient driver.

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Reviews: 851 - 900 of 3613
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