What Our Customers Are Saying About Us

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What customers say about our Direct Express Auto Transport staff...

Direct Express Auto Transport Associates

Stars:
Poster: Daniel
Review:
Would use again! For future customers, just be prepared to have your car picked up in the timeframe you put in without much of a notice. Driver overall got my car to the right place and without damage, so I am happy about that.
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Poster: Archana
Review:
Charles, the driver who picked my vehicle up from st Louis and delivered it to little rock did a commendable job of accommodating my change in pick up place. He was very efficient and kept me informed about the ETA for both delivery and pick up. Excellent job!
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Poster: Jennifer
Review:
I called and asked for a 2 day pickup for my car and the company accommodated my request. The drivers were very nice and left me with a warm feeling that my vehicle would be fine. The driver called me every step of the way. I will definitely use this company again! Thanks Jessica and my driver Jody.
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Poster: Selahattin
Review:
J D Transportation from Las Vegas picked my car, driver Boris and dispatcher Lucy were really nice and helpfull. I am looking to buy another car. I will absolutely use these guys again. And I can recommed then to everybody. No hidden charges.
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Poster: Donna
Review:
The whole process from the beginning to the end went well. No problems. The driver was very nice and prompt. However, my daughter or myself did not receive a 24hour call prior to picking up the vehicle in Tempe. The driver apoligized and did give my daughter till the next am to get the car ready and make it available for her to go to work. Overall, my experience with your company and drive was very good and would book again. Thank you.
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Poster: Robert
Review:
I Auto transport Direct. I am very pelased.
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Poster: HUGO
Review:
Just excellent service.
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Poster: Richard
Review:
On time, very fast service. Will definitely consider you again. Low price ($375) although I had one bid at $350 that arrived after making contact with you. Driver was courteous and the whole thing was a nice smooth transaction. Really couldn't ask for anything more! Driver was "Big Rig Transport". Ordered Saturday, Car picked up Tuesday morning, car delivered Wednesday 8AM on time.
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Poster: Justin
Review:
Both direct Auto express and Plano auto transport did a wonderful job! I would use both again without question. Thanks!
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Poster: Marlo
Review:
I forgot my drivers name but he was the man! Very happy with him and bc of that your company! Thank you
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Poster: Karen
Review:
I had dealt with another transport company to try and set up this vehicle move. I was skeptical for several reasons and decided to try a different company. It is a little unsettling to have someone transport your vehicle and really, it is a shot in the dark. I was extremely satisfied with several aspects of dealing with your company. First of all, when I called, I actually spoke to a person instead of getting voice mail. Secondly, the person I spoke with was very knowledgable, professional and patient with my many questions. I also like the fact that I was able to pay my deposit with a credit card, making me feel more secure. The driver was prompt, curteous and efficient. I would use this company again and would highly recommend it.
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Poster: Brian
Review:
Second time using you in two years. Best price and service. Fast shipping and friendly drivers. A+
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Poster: Prabodh
Review:
Competitive rates, honest, timely, and professional people. Overall excellent service... Thx, -PT Denver, CO
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Poster: Jennifer
Review:
The only negative was the section of your website suggesting that the driver be "tipped" before even starting the job. I found that offensive and rude. We did tip our driver but only once the car was delivered in good order. You might consider re-writing that portion of your website so that it does not appear that you are suggesting your clients need to "bribe" their driver in order to receive good service. The driver was courteous and prompt she did a good job picking up and delivering our vehicle.
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Poster: Katie
Review:
Our first moving company was a nightmare, so we asked our family for a better alternative. Direct Express was highly suggested and rightly so, they were amazing. The day after I submitted our request online we had an e-mail stating that a truck was available to pick up our vehicle. The truck picked up our car on Sunday and I had the car Wednesday morning. The gentleman who ped off the car was very friendly and courteous. I can't believe that Direct Express was able to turn a horrible car moving experience(with another company) into an awesome, stress-free process. I would highly recommend them to anyone I know who is having a vehicle transported!!
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Poster: Lee
Review:
It was a very pleasant experience working with auto transport.
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Poster: Patricia
Review:
Your company was great to work with, and so was the company who was contracted to drive my car - Top Hat. The driver, Kevin, was friendly, reliable, trustworthy. I would very much recommend your service and his to others.
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Poster: Raphael
Review:
contact person was honest and patient, always reachable.driver picked my car up on the first day , told me that it would arrive around thursday of the next week and that is exactly when he arrived. i would definitly use them again.
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Poster: DanIel/Pamela
Review:
Driver was very friendly and kept us informed along his route to the point. We were very impresed with the entire process and will look to you for future needs. Thanks, Dan summers
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Poster: Deborah
Review:
My vehicle was shipped from California to Oklahoma. All of the people associated with Direct Express were very professional and courteous. The vehicle arrived on time and in good condition. They were also very competitive in their pricing. I would definitely recommend Direct Express and use them again.
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Poster: Julie
Review:
Order # 108283-My entire experience with Direct Express Auto Transport was very positive. From their web-site and on the phone with Ashley, all my questions were answered and I felt very safe with my transaction. Ashley was informative and let me know what to expect. My driver, Roger, with Striker Serv. was outstanding and stayed in-touch with me. It only took three days after placing my order, for Roger to pick-up my family car in Ohio, on Wed. afternoon. He delivered my 93 Cadillac to me, in Fl. on Saturday afternoon, at exactly the time he told me he would. It happened so quickly that my entire family was amazed. I highly recommend this fantastic company and I know that for me and my family, this was the perfect choice. It was so worth the $750, and the peace of mind that they gave me, helped me to be able to cope with the loss of my beloved brother. Thanks so much.
Stars:
Poster: Divya
Review:
The driver called me to schedule a pick up one day before the first available day. So I change my schedule to accommodate him. Then, five minutes before the window for him to pickup the car, he calls and says he can't come until the next day. I understand things happen, but he should have known way earlier that he couldn't make it that day. Then, when he gets to my city, he makes no effort to come closer to my house. Other than those issues, the service was good.
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Poster: Frank
Review:
very helpful and courteous contact person, also driver was very helpful, I thought the price was fair, and I would use again and also recommend
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Poster: Brendan
Review:
The car was scheduled to be picked up, and was picked up 2 days after my calling the company to make arrangements. The pick-up driver was very courteous, explained everything that he was doing with the car. On departure, the car was in excellent condition, and arrived the same way. I would definitely use this carrier again. The cost was $1175.Order# 108281 Willis, Texas to Olympia, Washington Brendan Love
Stars:
Poster: Paul
Review:
I had tried shipping with another company first and after a month they had still failed to pickup my truck. I contacted auto transport direct and my truck was picked up within 48 hours. Delivered within 5 days in good condition for the agreed upon price. Very happy.
Stars:
Poster: John
Review:
We received NO advanced notice (less than 30 minutes), the truck was picking up the car. The person at the transport company in Indianapolis was very rude and condescending to deal with on the phone. He called me loudly stating to me that the driver had been trying to reach my daughter and could not. He was blaming us for holding up his truck for more than an hour. The driver told my daughter he had been trying to call her for less than 30 minutes. The person in Indianapolis said the driver had been trying to contact my daughter for close to 2 hours. The driver said he had not been calling my daughter for 2 hours. The driver was very polite, freindly, and great to deal with on the phone and in person. The person in Indianapolis should not be dealing with your customers. There should be a method of arranging pick-ups with more notice than 30 minutes. People work, they are outside, they could be in the shower, etc. There needs to be a better communication loop on pick-up. Droppng off is not such a big deal because you know the vehicle is in transit to you and you can estimate the arrival for planning purposes.
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Poster: Daniel
Review:
Driver was friendly, prompt and responsive. No problems with schedule or delivery.
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Poster: glenn
Review:
Timely, efficient, professional at both ends.
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Poster: Jason
Review:
We have used your services several times and we are very happy.
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Poster: Keri
Review:
This was the easiest thing I did while moving cross country. Direct express was efficient and Skyline was professional, communicative and prompt. My expectations were exceeded and the entire process was seamless. They kept in communication with me and were flexible with my needs. The I will be recommending this service to my friends and family.
Stars:
Poster: Blair
Review:
Kevin was very nice; you offered the cheapest price at $750, and the pickup and delivery were exceptionally fast. Great work, I'd recommend you without reserve.
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Poster: Jim
Review:
Driver was curteous, left phone number to call back so we could check on arrival time. Driver also returned calls and let us know when traffic slowed him down. Delivery time was actually a little early than the driver's initial estimate which was great for us! Car was in excellent condition upon delivery. Overall a very good experience.
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Poster: Steve
Review:
Drive was very good. Vehicle was dirtier than we expected, but cleaned up fine. If I had to do it again I would probably consider a closed in trailer.
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Poster: David
Review:
CAR ABOVE LEAKED OIL AND TRANSMISION FLUID ALL OVER
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Poster: Sophie
Review:
Thank you so very much for the fantastic service
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Poster: hershey
Review:
Nigel and his buddies are the best!!! Thank you for the quick service
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Poster: Janice
Review:
Fast and reliable service!
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Poster: Candace
Review:
Excellent service The driver called me the day before the first available date and arranged to meet me near my office That was a Friday He said he was leaving Sunday night and would be in Tampa with my car on Wednesday He called me at noon on wednesday to tell me he was here Excellent excellent service
Stars:
Poster: Kevin
Review:
Online ordering was flawless. Talked with rep from company. Very service oriented. Exceeded expectations. The driver for the transport company should get a raise. He's the reason that I will use Direct Express again. Clearly, DE works only with the best transport companies out there. This is a car transport company that you can use without worry or concern.
Stars:
Poster: Thomas
Review:
I was impressed from the beginning. It was all completed on-line. Vehicle was picked up and delivered in 24 hours frm 600 miles away. My neighbor was so impressed he asked for the company information so he could use you as well.
Stars:
Poster: jim
Review:
slight damage when trk arrived driver was honest and straightforward would use your service again very good value jim c.
Stars:
Poster: Wendy
Review:
The first driver that was dispatched was very unreliable (Reggie) he called w/one hours notice of when he wanted to pick up the vehicle. I worked it out, even though it was in the middle of the day and I was at work, to have someone at the house to release the vehicle. After I had arranged for the vehicle to be picked up w/in such little time/notice, I tried, repeatedly (left him about 5 messages) to reach Reggie, but he wouldn't even pick up the phone and never called me back. That was on Friday and I had only called and given my deposit that morning, so I was impressed that it was dispatched so quickly (even though the driver ped the ball). The following Monday, I received a call that the car would be picked up (again, I was impressed by the early pick up date). The driver, Brett, was FABULOUS! He was very kind and honest and always answered my calls (unlike the 1st driver). He was on time and kept in touch to discuss details/arrangements for both pick up and delivery, which was very important to me considering I live in one state, had the car picked up in another and then delivered to a 3rd state. :O The staff at direct was great, answering any and all of my questions professionally and courteously. I had read horror stories online about other transport companies; after reviewing Direct and reading other customer comments I felt very comfortable using them. Another appealing factor is that you give them a deposit and the balance is paid when the vehicle is delivered. Again, I read way too many horror stories about another company that demanded the entire fee upfront and then never came through w/picking up or delivering the car!!! Also, Direct's price was about $65- less than the other (horrible) company I had investigated. The reviews stated that the customers were promised a discount (I think 10%?), but most of them never got it and if they did get it, it was only after they were required to go online and give them a 5 star review!!! I don't usually write reviews, but this was a big decision/move for me, that went extremely smooth, and I hope to help someone else going through the same process and give them peace of mind about using this company. Thanks to everyone @ Direct! :)
Stars:
Poster: Charles
Review:
Ref Order # 106834 The overall experience from the time I made the request to delivery and communication was very good to excellent. The pick up occurred the earliest day I requested and delivery was made from Northern Va to southwest Florida within two days of the date the car was picked up. The driver of the car carrier, contacted me a day in advance and also the day of the arrival and kept me advised a couple of times on the day of arrival regarding his specific arrival time. He was very courteous and friendly. The car arrived in excellent condition. The cost was not the least expensive, but very competitive non the less. The cost, BBB rating, plus the quality of customer service compared to other car carriers I spoke to made my decision to go with Direct Express. Based on my experience I would use them again and recommend them to others.
Stars:
Poster: Molly
Review:
My order number was 107753. Driver picked up my car on a Tuesday and had it to me by Saturday! All the way from Wa to IN. Only charged $850 was the cheapest quote I recieved. Troy was a great driver and got my precious cargo (2000 honda civic SI) to my very safe and still in great condition. Awesome Service. He got my car to me on time if not it was just a bit early. but that was totally fine with me. Would definitely reccomend and use again if needed. Thank You!
Stars:
Poster: Wanda
Review:
Unfortunately, my car was on the bottom part of the transport. The vehicle above was leaking oil onto my car. So now I have to get it cleaned and hopefully it will come out. Thanks Gus
Stars:
Poster: Caroline
Review:
We'll be using your service again to ship the same car back to California in the fall. The car arrived safely and was picked up faster than the last time we shipped it. Our only problem was that the driver did not speak much English and it was a real problem to negotiate a place for him to deliver the car as we could not communicate well and he went to a place other than we thought we had agreed upon and it took about an hour to find each other though we were only a mile apart, and he was quite frustrated. But, the safety of the car and the timeliness of the trasnport are far more important to us than a small hassle.
Stars:
Poster: Savannah
Review:
Everything went exactly as stated to me. Timing was great and the car arrived in a great condition. Thanks!
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Poster: Evelyn
Review:
The driver and center point of contact were very friendly and professor. My car was picked-up and delivered in the great condition and in a timely manner.
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Poster: Tiara
Review:
I had a great experience overall. My driver provided excellent service. My only suggestion is that it would have been helpful to have more advance notice of when the driver would be available to pick up my vehicle. The pickup ended up working out very well for me, and my driver was great, but after the initial order confirmation, I did not hear anything until the day before my pickup. Given what was a very busy schedule surrounding my cross-country move, it would have been reassuring to have heard about scheduling further in advance. Thanks for your help.
Stars:
Poster: Dat
Review:
Good job.I will use your service again in the future and help to spread the words out. Thanks......

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