What Our Customers Are Saying About Us

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What customers say about our Direct Express Auto Transport staff...

Direct Express Auto Transport Associates

Stars:
Poster: Debra
Review:
Great Service. When I called to check to see where the driver was, he called me back promptly, and even ped off the vehicle very close to my home. Would definitely use again. Thank you,
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Poster: Suzanne
Review:
I am not sure of the mens names, or the girl doing arrangements, but they all explained everything, answered questions, kept in contact with us , were friendly and responsible. i would recommend them highly. Sue and Rich Carl of Williamsville NY.
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Poster: Carlos
Review:
Very good experience overall.
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Poster: William
Review:
Excellent service. Car delivered on time and with no damage.
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Poster: Veronica
Review:
I was very pleased with Martin at Mitten express. I will make sure to call you for all my transport need and I will request that Mitten express do the transport if at all possible.
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Poster: chuck
Review:
Youngs transport was knowledgable and reliable
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Poster: Sudheer
Review:
Picked up ontime. Pormpt service and delivered safely. Had very good experience overall.
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Poster: Conrado
Review:
Thank you for taking care of my vehicle. I will use you again in the future.
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Poster: Holly
Review:
only negative-white car has a mysterious, purple-ish film all over with some purple spots, like drip sposts on roof trunk and bumper. we are having some difficulty getting film and spots off. car has been washed twice and film/spots remain. car wash suggested waxing detail to remove (at an additional expense) will call carrier to see if they know what is on the car. pickup and delivery were excellent. very thorough checkin. always answered the phone when i called with question and kept us d regularly. we had a small window of time for pick up and delivery and this company far exceeded my expectations.
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Poster: Guang
Review:
Thanks for your guy's help. It's my 2nd time use your service. Everything is good, except the driver. he made my very very dirty. The most strange thing is : he made the inner seat of my car dirty. What did he do?? Please don't use that drive serve your company again.
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Poster: glenn
Review:
WOULD NOT HESITATE TO USE THEM AGAIN!!! ALL THE CO. REPS. WERE HONEST AND ON POINT DRIVER WAS DEAD ON, HE CALLED ME, FROM ONE HOUR AWAY FROM DELIVERY TIME, AND DAMED IF HE WASNT A MINUET WITHIN THE TIME HE SAID HE WOULD BE THERE....DRIVER WAS VERY PLEASANT, AND PLEASED THAT HE SERVED TO REPRESENT THE CO......THANK YOU ................Glenn Voros..........
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Poster: Kelly
Review:
Everything was great. Didn't get as much notice on the pick-up as we thought then he was late (which turned out to be a good thing for me) but the driver Dimitri was great. He was professional, and kept me apprised of his location on his way out. The car got here in four days! I really helped knowing you guys (Direct Express) were located nearby in San Anselmo as well. Thank you!
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Poster: Holly
Review:
Fantastic company in which to do business!! It was very easy to schedule pick up and delivery. The first representative that took my order, Paula, was extremely knowledge and polite, as were subsequent representatives. The price quoted on the online quote page was exactly what was charged; no hidden fee. After scheduling pick-up, we realized that there may be a possible delivery conflict on our part. We called the company to change pick up/ off day/time and it took less than five minutes. Also, representative provided direlct contact number for the truck driver. Although the confirmation email said that payment, other than the $150 deposit, would only be accepted at delivery, the pick up driver allowed us to pay at pick up since our teenage daughter would not have the balance on her end at off. Everything was cut and dry and on the up and up. Very honest, trustworthy, and reputable company. WOULD DEFINITELY USE HEM AGAIN AND HIGHLY RECOMMEND!
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Poster: Mary
Review:
Things went fine and were pretty straight forward. Delivery occurred within 24hrs of the original estimate and there were no issues at delivery. Thank you.
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Poster: Anna
Review:
Our truck was picked up by Star Auto Express. The driver was Ash. Albert was our contact person. The pick up went well, and was going to be delivered earlier than promised. The driver called my daughter in the A.M. and asked if she was paying him cash? She called me worried, so I called contact and confirmed cashiers check was appropriate.. Albert said he would inform driver how we were paying him. The driver told our daughter who was receiving the truck that he would be there 9.00pm. delivered to her college campus. He delivered at 11:30 pm. She called him in route and he told her 30 mins.. then I will be there in a few mins. 2.5hrs later he arrived.. He unloaded her truck and The first thing he asked her was to give him a ride to a gas station. She said she could not do that. After that he was mad. She paid him with a cashiers check and he said What is this? as if he did not know what it was. Then she asked for her keys he gave her her keys and a dirty look and turned and walked off? She was put off by this and I don"t blame her. Any woman knows you don't give rides to strange men.. How inappropriate to ask a young girl.
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Poster: Patricia
Review:
The original company that was to pick my car up was horrible. They would not answer my calls and when they said they were going to be here to pick up the car they never showed up or called to say they were not coming. Very frustrating since I had to rearrange my schedule to accommedate them. I contacted direct express and they were aware of the problems we were having. Finally you ended up cancelling that carrier and put me in touch with another carrier who was excellent. So all worked out.
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Poster: Sean
Review:
I found it a little hard to understand the driver's English, but he was on time, notified me beforehand of his arrival, and handled everything professionally.
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Poster: Lisa
Review:
Johnny picked up and delivered, very nice and polite.
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Poster: Janette
Review:
Very good, Yes. I would use this service again.
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Poster: Katie
Review:
The car was picked up 3days after the first available date and arrived in North Carolina within 4days however we didn't travel to NC for another week so they kept in in their yard in Charlotte and delivered it to Durham a day after we arrived which was perfect.The car was even cleaner than when we put it on the transport.Overall a very positive experience and we would definitely use the service again.The price was very competitive as well.
Stars:
Poster: Thomas
Review:
Both Direct Express Auto Transport and K-Line Transport provided excellent service. Our order number was 110458, and the cost of shipping from Austin to Seattle was $975. We were pleased with all aspects. Thank you, Thomas Cable
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Poster: Vinay
Review:
Excellent service, service as promised. Exact time predicted for all steps during shipment process. I am happy.
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Poster: David
Review:
The driver was very friendly and put everyone at ease. The issue of having to pay the driver cash was a point of concern, but there was absolutely no problem. On your website it states in very clear, red letters that the driver must be paid upon delivery of the car. That is not true and it was another point of concern. We were told by the secretary that payment can be made upon pick up or delivery, and she was correct. You should alter the website. Technology is wonderful, but it creates a "one size fits all" mentality, which causes potential problems.
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Poster: Michael
Review:
I have used you guys twice now and could not be happier. I recommend you to anyone transporting a vehicle. Thanks for the ease of mind. MK
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Poster: Debbie
Review:
I would to say one thing that when your car is going to an unpopular place be sure that all staff members know to recommend other areas of pickup or off so it doesn't take so long just because of an misunderstanding and not knowing other options: I will use your company again.
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Poster: Dawn
Review:
I was happy with the auto transporter and satisfied with my overall experience. Initially, there was confusion when establishing a pickup day with the customer service representative but it was straightened out on a 2nd call back.
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Poster: Marcello
Review:
Larry was very professional and very gentle during the process. He kept me informed and delivered on time
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Poster: Thao
Review:
Steve is a very kind man(driver). Thank you very much for your help. Quick. on time and trusted person.
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Poster: Deepak
Review:
I am really happy with the service. The driver was very friendly and provided information promptly. Will definitely use the service next time.
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Poster: Daniel
Review:
The service was very understanding. When my contacts were unable to make a pickup date, customer service was more than happy to try and change the date of pickup the best they could or find another driver for my car. I also had to change my contacts and they were happy to oblige. Great service.
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Poster: Robert
Review:
The delivery of my vehicle was very timely and professional from beginning pick up to off. Thanks, Rob Atkinson Virginia Beach, VA
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Poster: Brent
Review:
Fantastic group.... everytime I called with questions about the process or pick-up, the person answered them to make me comfortable about giving away my car to ship. They were timely and the car was picked up on the date when I wanted to. And it was cheaper than all other options I looked at for shipping. I'd definitely use & recommend Auto Transport Direct again in the future!
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Poster: TIMOTHY
Review:
excellent service will recomend to family and friends in the future
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Poster: Diana
Review:
Allen is great-he was the best.
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Poster: Joseph
Review:
Service and price were excellent
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Poster: Christopher
Review:
Everything went perfectly. Excellent communication with the driver. He accommodated my schedule and ped off my car right when I needed it
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Poster: Greg & Rebecca
Review:
Your service was excellent - pick-up & delivery was on time. The driver was very friendly - Couldn't have picked a better company.
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Poster: William
Review:
I was so impressed with the whole experience. this was the first time that we shipped a car and from all the comments from friends and family we were a little worried. Not only was are car picked up literally the next day, it was delivered the next day! Customer service was excellent! The driver was on time at both destinations and was friendly and polite. The price was very reasonable and beat other quotes by a substantial amount. We would recommend to anyone.
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Poster: Soo-Yeon
Review:
I really liked the service with your auto transporter since it was very prompt service. I would recommend you to my friend. Thank you so much! My order Number was 110258 with Young Guns Transport - OH. The driver was very kind, friendly, and prompt!
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Poster: Priyesh
Review:
I have a positive complaint. These guys act much faster than you can think of:) Other providers were charging almost 150 to 200% of what these guys charged and the vehicle was transported in least amount of time and in good condition. Will recommend to friends.
Stars:
Poster: Jason
Review:
Overall, a very good experience. Initially, Direct Express priced the order a little too low, so it took over 2 weeks to get the car picked-up. I talked it with Direct Express and we agreed to increase the pricing by $100. Once increased, the car was scheduled for pickup within 24 hours. Even with the $100 price increase it was still the lowest cost I could find. I am happy overall and was willing to take extra time to save money.
Stars:
Poster: Carey
Review:
This is the first time I used a transport company and was impressed how easy, effortless and perfect everything went. I was expecitng a phone call with delays etc. but this could not have been more seamless. The website was easy to use, the people I talked with on the phone and the driver himself was kind, answered all questions and again, could not have been better. In a country that no longer cares about customer service, Direct Express just showed me that there are still company's that still go out of their way to help the customer. If ever I would need a transport company again or if I know someone that does, Direct Express will get that business. Thank you, Carey Dentice
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Poster: Marc
Review:
The experience with autotransportdirect was a pleasant. Costumer service was knowledgeable and very helpful. The delivery price was very reasonable and my vehicle was delivered on time. The delivery driver was prompt and professional. I would recommend autotransportdirect to anyone.
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Poster: Carter
Review:
Very professional and excellent service
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Poster: Luis
Review:
The service was good with out any problem.
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Poster: David
Review:
Driver was polite, friendly and helpful, and was accurate in his estimates for arrival times, both picking up and delivering.
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Poster: Bak
Review:
Driver was very pleasant and went above and beyond his usual service. He had a little trouble contacting us. He only had our cell phone and unfortunately it was off but was able to deliver the car. Keeping us informed during the process of pick up and delivery was fantastic. Definitely will use you again. Thank you for a job well done.
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Poster: Hillard
Review:
I was happy with the service from Direct Express. I called the telephone number and a person answered the phone on the second ring. She answered my questions and did not pressure me to make a decision. Although I was on a very tight schedule and had only 2 days to plan on moving my car across the country, Direct Express somehow found a truck driver who could match my schedule. Obviously I was nervous to give somebody my car since I never did this before, but the driver that Direct Express located for me was also very professional and took good care of my car. Thanks!
Stars:
Poster: Thomas
Review:
Excellent customer service. Response to questions over the phone was prompt and courteous. The truck driver was knowledgeable about cars and was very particular about delivering my car without incident. I was very satisfied with the overall experience and will use your service again. The tracking number was 111196. Thanks Tom
Stars:
Poster: Ruth
Review:
Our entire experience with your company was more than expected. The driver was very helpful from pick-up to delivery. He was very polite and a very nice man. Would recommend your company without any hesitation. Thanks again to that really great driver. The contact person "Cheryl" was helpful from start to finish. Thank you "Cheryl". The Kleist family

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Reviews: 651 - 700 of 3613
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