What Our Customers Are Saying About Us

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What customers say about our Direct Express Auto Transport staff...

Direct Express Auto Transport Associates

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Poster: Nina
Review:
It was hard to coordinate which day they were coming.
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Poster: Mel
Review:
Very impressed with the promptness of this company. My son received the car the next day. They called and delivered when promised. It was great. My company has used other services before but I am going to use your service again when needed.
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Poster: Cesario
Review:
All I can say is that I am satisfied on the service, the truck driver giving me from the pick-up point till point.
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Poster: Shelia
Review:
I just can't say enough good things. I was extremely reluctant to ship the car from VA to MT - but I was totally pleased with every aspect - from my initial call to the car being picked up at my home to the delivery to my son in MT , everything was professional and up front. I will definitely recommend you to all my military co-workers and if the need should arise to ship another vehicle you will be my ONLY choice.
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Poster: Ramasamy
Review:
Great service! Vehicle was picked-up and delivered closer to house . This move was completed by Absolute auto transport and towing, AZ. But my other vehicle was moved by outlaw transport and it was also booked through you. I would only give a poor feedback to that company and the driver (Warren). As per outlaw's driver their big truck cannot come near my house (both delivery and pickup places) due to space limitations. But the Absolute's driver was able to pickup/deliver closer to our house (atleast walkable from my house) Outlaw transport should be outlawed from your list of transport providers unless you are ready to pay the clients their taxi charges. I wont use autotranportdirect.com again, if you book outlaw transport for my next move. price payed for outlaw transport : $600 in cash (excluding your credit card charges). (and I paid $30 for taxi to go home from my pocket!) Order# 111052 price payed to absolute : $575 in cash (excluding your credit card charges) Order# 113857 I already provided a feedback about Order# 111052, but I assume nobody reads these feedbacks.
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Poster: Donald
Review:
Brian, the driver was terrific, very personable and attentive.
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Poster: Jeffrey
Review:
Overall, I was very pleased with the service. The next time I need a vehicle moved, I will definitely check you guys out again.
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Poster: Marcia
Review:
I called and spoke with several other transport companies before deciding to use Direct Express Auto Transport. The main reason I chose your company was because your Sales Rep, Brittany, was the most helpful and was able to provide me with the most straightforward answers. She presented herself as knowledgeable, gave me a firm price, and had accurate pick up/delivery dates. The carrier's performance was also quite satisfactory. They fulfilled the estimated pick up and delivery date, but, most importantly, delivered the car in good condition.
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Poster: Karen
Review:
Great communication between the driver and myself. I appreciate that - he is busy driving and coordinating his pickups/ offs and was never too busy to answer my questions. Daniel does a great job for the company!
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Poster: Tooran
Review:
we were very satify with your service. the car was picked up excatly the date we requested and was delivery in only a few days. The price was very good. I checked several other companies and they all gave me much higher price and the one that gave like your price they could not find a driver so we had to cancel it. Thank you very much for your help to get our car move from california to missouri.
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Poster: Brabau
Review:
Very good in customer service and send a pickup with in one day and took my Car. also i asked to hold it for a day in my location and they did and gave my car back on time. great job. thanks
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Poster: D Michael
Review:
I highly recommend Onyx Transport.
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Poster: Avlin
Review:
Danny from Golden Key Express was excellent. He was professional, courteous and always willing to accomadate. Order: 112733 When I called Direct Express directly asking about contacting the driver. The older woman was rude in saying that they have no contact with the driver of the company that was shipping my car and they are not the one to contact. A simple explanation of how it works and pointing me in the right direction would have sufficed.
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Poster: Julia
Review:
Our driver was excellent!!!
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Poster: Wendy
Review:
I was very nervous about using a transport service to ship our car from San Diego to Fort Lauderdale. I had never done this before and the choices of companies was overwhelming. My biggest concern was hidden fees and damage to our car. All my concerns were unfounded and Direct Express Auto Transport was awesome. The carrier that they used was equally good. No hidden charges, no problems with our car and the company did a great job communicating with us about the process.
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Poster: Jane
Review:
I called several shipping companies and this company was the most friendly and least expensive. The gals on the phone were helpful and pleasant. The driver was great and very nice. Service was on time! I would recommend you guys to anyone looking to ship a car!
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Poster: Thinh
Review:
Good job. Will do it again when needed.
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Poster: Deborah
Review:
Had to readjust our date and they were flexible and friendly. Estimated time of pick up was a lot more compared to real time pick up of vehicle. Cost efficient to use this company and saved a lot of headaches for our family. My friend also used them and the driver was very professional and courteous. Only thing is they say thy accept checks but cash is the preferred method of payment.
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Poster: Sanford
Review:
CAA did an excellent job of pickup, transport, and on time delivery. The transport driver picked an excellent loading location, and the delivery went smoothly.
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Poster: Norman
Review:
Great Team to work with...everything went along smoothly would recommend Direct Express to anyone wanting to ship an auto. The price was affordable. When I called Direct Express their carrier called me in 2 hours that they could pick up my auto that same day. That's great service. Thanks Jamie
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Poster: Debbie
Review:
Customer service was awesome, great communication and the transport driver, Jay from Champion Carriers went above and beyond!!
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Poster: Gordon
Review:
Good Job, fair price, on time. You did what you claimed. Thank you, I will use again Gordon Overs
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Poster: Edmond
Review:
Overall, very easy transaction. No issues or problems with the transport. Driver called ahead of time to advise approximant pickup time and off, was on time very polite and professional. The vehicle was savely put on transport vehicle and delivered in the same condition it was picked up in. Thank you for your assistance.
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Poster: Kishore
Review:
Excellent !!!!! driver was very friendly, knowledgble and realiable. Will surely recomend to others and will use it again. Keep up the good work.. Thank you! Kish
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Poster: Hector
Review:
well the world are to many and late just start by saying thank's for the good serive .
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Poster: Rexy
Review:
A great job! Everyone I dealt with was soooo helpful and efficient! Thanks for getting my car to Cali safe!
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Poster: Nicole
Review:
Will was great! He stayed in contact with us every step of the way and was also very friendly. After trying to find someone to ship our car from NYC to LA for over a month, we could not have been happier with the service.
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Poster: Sandy
Review:
The driver delivered our car to my daughter's school in St. Louis, MO in excellenet condition. The carrier Alpha Delta Towing was very polite and professional. Great job.
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Poster: Susan
Review:
Overall I am satisfied with the service received. The customer service rep. was unprofessional, the initial driver was rude and unprofessional but A-1 Direct Auto Transport staff did everything to rectify each situation. And it was nice to pay when the car was delivered. I had to apologize to the driver who waited patiently because I had the wrong payee on the cashiers check.
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Poster: Aysin
Review:
I would use your service again. It was on time all the way!
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Poster: Charmin
Review:
If I ever need vehicle transport again, will definitely call your company. And I would request Jack of A&J Transport as my driver... nice guy and he was upfront from the start and brought my Bronco to me promptly and in good condition. Thanks to you all for making it painless in a stressful time.
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Poster: Cheryl
Review:
It went very smoothly. Thank you
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Poster: David
Review:
This was my first experience with transporting a vehicle. I had read numerous articles on the WEB which warned you about various concerns when transporting a vehicle. I do have to say that with Direct Express none of the listed concerns took place. This was a very pleasent experience transporting our vehicle with Direct Express. I am glad we chose Direct Express, there were no surprises. Direct Express picked up our vehicle when they stated. We met them in a parking lot to make it easier to load the vehicle, we talked while they loaded the vehicle and then off they went. We called our Son which was the recipient and told him the vehicle was on its way. The next day they delivered the vehicle to our Son with out issue. Communications were excellent with the transporters, we always knew what the next step was going to be. Thanks so much to Direct Express.
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Poster: Rana
Review:
No problem here, went smooth and no issues of any kind. I use again and recommend to others without hesitation. thanks a bunch.
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Poster: John
Review:
The vehicle was delivered on schedule. The condition of the vehicle met expectations.
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Poster: Robert
Review:
Having researched the industry I was totally apprehensive about shipping my son's car from Alameda, California to Naples, Florida. Used Direct Express because of good reviews, their bid was lower others, and their office is not too far from me if I needed to raise a stink. My order was placed in about 3 minutes. Was told they would put the order on the board next day yet recieved e-mail notice a few hours later that a truck was secured for transport, pick up in two days. Figured it would be a week or more of waiting, which it easily could have been. Pickup and delivery can be quite variable in this business. Best Auto Movers actually brought their big ass rig to my front door. I was certainly expecting to have to meet them somewhere else off the island. Driver was fine. He called two days before arrival at final destination. Car was fine. Simple, easy, no hassles, no worries.
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Poster: Kimberly
Review:
I had a wonderful experience with what could have been a nerve wracking one- the car was scheduled for delivery straight away, I had to cancel the first pick up because of an emergency, but the company contact person was able to reschedule promptly. The price was amazing. The driver, Paul/Parvel was very kind. I really appreciate your company!
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Poster: Gayle
Review:
The driver was aware that I would be unable to meet him at either end of the transport. My brief telephone encounter was pleasant. My car arrived in the same conditions that it left my home in Arizona. The entire process was easy and trouble free AND well below other quotes I had obtained. Yes, I will use them again. Gayle A. Roberts, MD
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Poster: Sean
Review:
It wound up being picked up much later than originally planned because my mechanic wasn't ready as soon as we had expected. They were very flexible - dealt directly with the mechanic, so that I didn't need to do anything. It was nice.
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Poster: Christine
Review:
I was extremely pleased with the way Direct Express Auto Transport shipped my car from California to Illinois. The pricing was competitive and the customer service was great! Every time I called in with a question/concern, they were always helpful and friendly. They even allowed me to change my "first available date" twice when I was still trying to figure out when I would be arriving in Chicago. Mike, the driver I had, was also nice and helpful since he would call me the day before pickup/ off and let me know exactly when he'd be there. Overall, really happy with Direct Express Auto.
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Poster: Jo Ann
Review:
Eddie was considerate and always kept us informed of the progress, really made the whole experience very comfortable. I would certainly trust him with any additional moves. Also the ladies on the initial set up were extremely helpful and understanding of my time constrains.
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Poster: David
Review:
Driver would call often to let me know of his progress. Very curtious and profesional. Will definately use again!!!
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Poster: ngoc
Review:
I will use your company again. I will tell my friend how good your company. Thanks your good service theresa dang
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Poster: Tom
Review:
Couldn't have been more pleased! I will recomend them to friends and family. Thanks for an overall great job! Got my car there in a timely fashion and driver was accessible by phone! Tom Hudson
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Poster: Gerald R
Review:
It doesn't take 200 characters to tell you that I am completely satisfied with the services of the driver, the timing of pick-up and delivery, and above all the pricing of the contract. I WILL recommend your company to all of my acquaintances - GOOD JOB! alalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalalal
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Poster: Maria
Review:
Fast and easy to use service, all I needed to do was a phone call. Driver was not friendly and gave me trouble at the pick up and at the delivery. Nothing major but was really unfriendly. Overall good company and decent service. Very good for the price.
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Poster: Peter
Review:
increased the price of the transport by $75.00 after a 10 day wait. Contract was accepted by transporter within 12 minutes of the added $75.00. Driver made an extra effort to get the car to my location before a 5:00PM deadline. He was professional and accepted a personal check.
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Poster: Charles
Review:
This was the second car that I shipped with you this year and both experiences were excellent.
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Poster: Dan
Review:
Your website was easy to navigate. When I needed some questions answered your customer service people were prompt, polite, business like, knowledable. When I had to change pick-up dates, it was no problem, they were accomodating, thought the date change might present some issues, it did not. Matt the driver was in touch with our daughter who was receiving the car and myself who had sent the car. Overall, good experience and would recommend or use Direct again. You have some competitors who are not as professional as Direct. Your price was not the lowest but felt comfortable using Direct and feeling like I was in good hands.
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Poster: Cheslea
Review:
He was courteous and pleasant. Got the car to our daughter 3 days before the estimated day, which was a nice surprise for her. Only negative was the hassle for our daughter to have to get a money order. For a college student 2,000 miles from home it was a hassle. We wished we could have put it on credit card and gotten our airline miles or let her do that with her card when he delivered the car. But that's the only negative comment. We were happy with the service and relieved we didn't have to drive the car that far ourselves!

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Reviews: 601 - 650 of 3613
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