What Our Customers Are Saying About Us

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What customers say about our Direct Express Auto Transport staff...

Direct Express Auto Transport Associates

Stars:
Poster: Theresa
Review:
Could not enter info above for "Number of days before or after first available date the vehicle was picked up" - Number of days was 7. Thank you again for your service.
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Poster: William
Review:
Order 115198. Dissappointed that the first carrier failed to call Mr. Strum to say that he/she wouldn't be picking up the vehicle. However, may have worked out for the best, Ringo's (Mike) who did transport it was excellent, professional, and careful. Pleased with the price also. Thanks.
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Poster: Teresa
Review:
This was an over-all favorable experience. Your contact people were very polite and knowledgeable. The rate was comparable to others in your business sphere and the drivers (Mon Trans) were also accomodating. The car arrived dirty, which is understandlbe, but in good shape. We would definitely work with you in the future and refer you to others that might be interested. Thank you
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Poster: David
Review:
driver very nice.dispatch great.some trouble understanding,but very good &pleased.priced good,ontime.
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Poster: Robert
Review:
Your service was OUTSTANDING. everything about this was very user friendly..the driver was wonderful and very hard working. Everyone should get a A plus. Plus you are all gorgeous!
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Poster: Jane
Review:
We were very happy with the transport of my uncle's car from Florida to Virginia. From the first telephone contact through the pickup of the car through its delivery two days later, everything was handled professionally and with great courtesy. The car arrived in perfect condition. Thank you very much.
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Poster: David
Review:
called, picked up and delivered all in a week. very good! Thank You. Regards, Dave
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Poster: Bobby
Review:
The trailer driver Simon was fantastic and kind. I would have appreciated more communication from Direct Express prior to pick up day. I had to call multiple times to obtain a status of pick up. The vehicle was picked up on the 7th day. My car had oil on the roof which leaked from the car above it on the trailer.
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Poster: Phu
Review:
We have used autotransportdirect for 5 times now and the vehicles were always picked up and delivered in timely manner. The pice is unbeatable and you can never get any deal cheaper. Very happy, and will use again in the future.
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Poster: Siwei
Review:
Fine experience on the service provided
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Poster: John
Review:
Overall an OK experience
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Poster: Jorge
Review:
Communication was great, delivery right on time the exotic car being delivered was as picked up. This is the second time I used these folks and both times I was very satisfied with the service.
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Poster: Elizabeth
Review:
You all did great-providing an excellent service at a reasonable price. everything went very smoothly. Thank you
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Poster: Raghavendra
Review:
Gave me the best price in market. Pickup and off went smoothly without any issues. The best part is car was brought in without any trace of damage. Will prefer to use them again for any future transport.
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Poster: Bruce
Review:
Great service and very professional. Driver was terrific. Bruce
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Poster: Colin
Review:
James was friendly and very helpful in identifying and arranging a convenient spot for both pick up and delivery. It made for a very easy transaction!
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Poster: Seth
Review:
There needs to be a bit better communication regarding pickup time.
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Poster: Grant
Review:
Thank you for making our move so smooth!!!!
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Poster: Terry
Review:
Everythging was great. I would definitely recomend your company to a friend and if I need this service again, I will return to you. Thank You, Terry Lucas
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Poster: Renita
Review:
I would like to express how pleased I was with the service provided by the auto transporter. He was courteous and made me feel comfortable about sending my car with him. I would definitely use you again in the future. My only issue would be the excessive hold time to get an initial contact person on the telephone. I would also recommend different hold music :)
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Poster: Al
Review:
The whole process of sending my truck to Calif. went very smooth. Was able to communicate with the driver by phone, arrived at my sons home on time. Lydia was great, friendly and professional. Next time, I'll be calling you again. Unlike the first company I contacted you guys were excellent. Thank you for the peace of mind.
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Poster: David
Review:
Vehicle pickup and delivery were both prompt. Driver was very courteous.
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Poster: Donald
Review:
Nice job driver very freindly clean cut great sense of humor. Would reccomend service to a freind
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Poster: Lydia
Review:
This is the second time I have used Direct Express Auto Transport. Both times the vehicles have been picked up and delivered in the time frame indicated. The drivers have been professional and courteous, and you can't beat the price. If I have a need to transport vehicles in the future, I will definitely use Direct Express Auto Transport again. Lydia F
Stars:
Poster: Anil
Review:
Very happy with the service
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Poster: Kathleen
Review:
Car Hop was great! They were very flexible and went out of their way to get me the car late at night because I had military obligations the next few days.
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Poster: Andrew
Review:
i have used your company 3 times now and referred you to 2 others that have used you twice each and one is in transit now. thanks for the great service. Thanks, Andrew
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Poster: Mary
Review:
Overall experience was very positive. The car was picked up the second day after it was made available... a few hours later in the day than we were originally told, but the driver kept in touch with me by cell phone, which I appreciated so there was no problem. The drivers were very courteous, friendly and knowledgeable. In fact my wife and I enjoyed pleasant chit-chat with them as the car was being loaded. At the delivery end in St. Paul my son was well pleased with the driver and the service. The price was reasonable and I was very happy that the pick-up was so soon after I made the car available. I had occasion to call your company a couple of times and the young lady with whom I spoke was quite friendly and helpful. My order number was 114843. Mark Zimmer
Stars:
Poster: Steve
Review:
Order #113965: In relocating from San Francisco to Austin, TX, I used this service to have my vehicle shipped to my new residence. I was given a window between Sept 23-28 to have my vehicle picked up for transport, and I indicated I'd like the pick up date to be as close to Sept 23 as possible. Thankfully, my vehicle was picked up on Sept 23 by driver Dennis Moore, who was a super nice guy and, on top of this, was able to drive his truck into my neighborhood and pick up my car right in front of my house in SF. He delivered my car to me in Austin 3 days later, and called from the road in advance to give me an arrival time frame. Again, he came as close to my residence as possible to deliver my vehicle. Had a great experience, and I would certainly utilize this service again.
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Poster: Nicole
Review:
Definatly Would use this company again. The service was quick, easy, affordable and worry free! Thank you!
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Poster: Sue
Review:
Thanks for your service - you guys were great! I was a little worried about a company that I had never worked with before but you guys came through and charged me exactly what they said they would charge me.
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Poster: Nader
Review:
Great service. If needed, I would definitely use your services again.
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Poster: Andy
Review:
Great service, thanks
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Poster: Robin
Review:
Overall review was very good. I misunderstood the terms of the pick up date, it was two days late but was able to adjust schedules for it. Not a big deal but could be to some people. Took 5 days and was very pleased to have my vehichle in a safe condition
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Poster: Byron
Review:
Excellent service. Car came on time just as promised. I will use their service again
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Poster: Maria
Review:
Drivers worked with our schedule. It was really nice of them.
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Poster: Diana
Review:
Thank you. We may use you again if we decide to ship our other car.
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Poster: Joseph
Review:
The only issue we encountered was the driver on delivery "demanded" their fee in cash. If we knew this requirment in advance it would not be an issue, but when being told this "item" upon delivery it felt more like be held hostage then a simple business transaction Other than that, we have used the services in the past and will continue to do such when needed
Stars:
Poster: Marilyn
Review:
I hesitate to answer by filling in the above points because, while the service was not all that could be desired, the driver was very helpful and polite. I felt that the lateness in delivery was caused by extenuating circumstances. I have to add that I am 84 years old and quite nervous. Cameron's demeanor was very helpful in getting me over my anxiety. Pickup was delayed by a 6-vehicle accident on I-10 resulting in traffic being backed up. The accident was on our news and it was a mess.
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Poster: Jere
Review:
Driver had problems with other customers (being late, losing keys) the day of pickup , but he kept in telephone contact and ultimately came on the day promised. He called me a day early from California while Iwas still in Ohio, but then brought it the day I arrived with no problem. George, driver 102, was friendly and professional
Stars:
Poster: Mark
Review:
First experience....was nervous, but ladies there and driver allayed all fears. Great job, will recommend to others , your company. Thanks again, Mark Steber
Stars:
Poster: Bonface
Review:
Thank you, My vehicle was picked-up same day. I will be shipping my second vehicle very soon. I will sure come back to you.
Stars:
Poster: Mark
Review:
Car was abandoned and condition was questionable; everyone was very helpful and service was amazingly prompt; i think a quote i received later by email was lower than what i paid, but i had already agreed to the price??? thanks so much!!
Stars:
Poster: John
Review:
I had a great experience with your organization. My son was returning from deployment with the Marines and we needed a way to get his truck from Minnesota to San Diego. We didn't know how to find someone to receive it butt one of your staff suggested contacting a car dealership in the area. I did and they were great about receiving it and storing it for no charge because of my son'ds military service. All in all a good experience at a reasonable cost. Thank you.
Stars:
Poster: Kimberley
Review:
Very professional. I had my son's car sent from California to Texas to be delivered to my other son. It all went off without a hitch. Since Im stationed in Japan with my husband, I needed everything taken care of. The driver was friendly & professional & on time. I would use them again if I needed a car transported. Their prices were reasonable even cheaper than some others. I picked them cause of the reviews & 5 star ratings. It was true! I give them a 2 thumbs up or 5 Stars! The specific company used was Beattie Transport Co .out of Cali. Price was $650.00. The timeline was 4-5 days after Labor day. Order no.# 113504 Thanks for a positive experience!
Stars:
Poster: Nam Soo
Review:
It was a trustworthy service. I am happy to find this compnay for car shipping. Gook Luck!
Stars:
Poster: Joel
Review:
There was some initial confusion when I ped off the vehicle in Sacramento CA to V & I Express. Over-all service was good.
Stars:
Poster: Kal
Review:
Everything was great, except it would be nice to know when the vehicle would be picked up. It took almost four days from the time I paid, to know. When I called to scedule, the inital person said we probably would know in a day so. Anyhting you cna do to improve this would help others I sure, Otherwise I am very pleased with the service. Thank you, Kal Hubler
Stars:
Poster: Joseph
Review:
We were very satisfied with all aspects of your service. We were kept informed about the pickup time and any changes with plenty of notice. The driver was very accommodating about the place and time for the car pickup and answered all our questions about the drive and delivery of the car. Although the delivery took a little longer than we initially expected it turned out to be much better timing for my daughter on the west coast. The driver did keep her aware of his progress and delivered the car at a time and day that was very convenient for her. We found the price to be reasonable and would recommend Direct Express Auto Transport to anyone who needs to move a car.
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Poster: Terese
Review:
I was very satisfied w/ the phone staff & the driver that transported the car. I would definitely give referrals to my family & friends.

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