What Our Customers Are Saying About Us

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What customers say about our Direct Express Auto Transport staff...

Direct Express Auto Transport Associates

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Poster: robert
Review:
Driver without hesitation answered my text messages to keep me apprised of his location and was courteous. Although he arrived two days later than he originally predicted, it was fairly clean and free of road dirt on arrival. Pleased with the service and would use this company again.
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Poster: Brian
Review:
It wasn't very reassuring that it took over 7 days for my car to be assigned a truck. Other than that, the trucker was very nice and I would use DEAT again.
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Poster: Mohammad
Review:
After alot of confusion and struggles with other companies regarding the transport of my car, talking with the driver and staff of DIrect Transport Auto I felt confident and I trusted the prompt and safe delivery of my car. I am very happy with the service. Not only this, but they charged for open transportation, but I actually received a closed one without any charge. Definitely a trustworthy and helpful company.
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Poster: William
Review:
Best company i have ever used, will use again
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Poster: ROBERT
Review:
Staff was incredibly friendly and helpful and explained everything so clear i didn't have any questions. I was contacted by driver who showed up within 2 days and took vehicle. He was prompt, and very courtious and the price was 300 below everyone elses average. Thank you!!
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Poster: Naveen
Review:
Everything went fine - Quick and convenient. Shipped coast to coast in 7 days. Only one small problem - they first setup the pickup date to be 10 days ahead of my request date. I knew that dates could vary by +/- a few days, but i didn't expect it to be 10 days. The agent could easily fix it though, so it worked out fine in the end
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Poster: Anette
Review:
It was good car very dirty.
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Poster: Vickie
Review:
Direct Express was very easy to deal with, good prices and quick for pickup and emails. The estimated delivery date was 12-20-2011.The driver did not give 24 hour notice for delivery, as we were told he would,and my husband had to call and ask when it was going to be delivered to my sister.
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Poster: Jim
Review:
Eddie was very polite and informative and responsive. Fernando, the transport driver, was excellent, hardworking, friendly. Overall we are very pleased with the service and would use it again and recommend it. I was a little surprised that Fernando's GPS could not recognize the location of our pick-up but Fernando's open line of intelligent communication with us overcame this problem. The actual pick-up happened a little later into the night than we expected but this was understandable and acceptable. The delivery was on time.
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Poster: Andrew
Review:
The Direct Express representative was knowledgable and helpful. The carrier (Carey's Auto Transport) did a fine job. I would recommend Direct Express to others and use your company again in the future. Thanks for the positive customer experience.
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Poster: MOHANA MURALI KRISHNA
Review:
i got my vehicle in correct time and good condition. just book online and it would be good to go
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Poster: Beth
Review:
The driver was extremely polite and friendly. Called to tell what he would be there and was on time.
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Poster: JOAQUIN
Review:
I'm in the US Military and have had to relocate my vehicle twice and both times I've used your company. I was very impressed with the great service I received the first time that I decided to contact you again. If or when I need to move my car yet again, I have no doubt that I will be contacting your company again. The drivers you contract are very professional and have taken very good care of my cars.
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Poster: Roberto
Review:
If I want service again from Los Angeles, I will request that MPCarriers do the transport for me. Excellent attitude. kept me informed and had good manners.
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Poster: Dennis
Review:
Would definitely use Direct for my next transport.
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Poster: Thomas
Review:
Good job, except for gas cap door brocken off
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Poster: Bruce
Review:
Super great service! I would hire you guys again in a second! Thanks for bringing my 1963 Ford from Iowa to its new home in sunny Florida. Bruce
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Poster: Francisco
Review:
Just wanted to let you know that I had a very pleasant experience. Your staff that took the order was very nice and informative. The Driver was great, he was very nice and the overal experience with your company was outstanding. Thank you very much.
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Poster: Lucian
Review:
I had trouble setting up the auto transport order on the internet but when I called, the Direct Express Auto Transport customer service made it really easy to set up the transport of my auto. The Customer service was also understanding and very helpful when I had to change the shipping order from 2 cars to 1 car a week before the shipment date. The transport truck driver was on time and knowledgeable about handling a classic car (1965 Mustang). The transport truck was clean and looked well taken care of. The driver took extra care inspecting, loading and unloading the vehicle. Just by the way he handled the car while loading it onto the carrier put me at ease for the transport of my vehicle. The car came through the trip in excellent condition. I would definitely recommend Direct Auto Express Transport and the transport driver.
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Poster: Oscar
Review:
Always maintain the good quality of service and continue doing the best to deliver the car in the number of days stated
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Poster: Mark
Review:
Always use direct express, tried another once it was a disaster, vehicle was a little damaged this time but that was mainly due to the brakes decided not to work properly and vehicle rolled forward and bent hood, not really drivers fault if he had no brakes just glad he still loaded it for me. always prompt service here.
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Poster: Donald
Review:
I was very pleased with the service. The only problen I had was the driver did not call 24 hrs before delivery. He called about 2hrs before and because we didn't expect him we did't have the payment yet. Only because the bank was still open at 5 pm were we able to get the money. Except for that I was very pleases and would use them again
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Poster: George
Review:
Direct Express Auto Transport is a very good company. This the 2nd time I have used them to transport a car from Oregon to Florida. Both times the car was picked up and delivered in a very timely manner in good condition.
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Poster: Zelma
Review:
I am very pleased with the service. I will tell other about your company.Thank you
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Poster: John
Review:
If I ever need to transport a vehicle again, I will definitely use Direct Express Auto Transport. Fast, easy and a pleasure to deal with! An excellent service. Tabitha was my contact person and she kept me informed throughout the shipping process. David and his delivery crew ped the car off on schedule and I drove the car home after ten minutes.
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Poster: Kathye
Review:
Had a very good experience. Thank you for all your help.
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Poster: Robert
Review:
All businesses should conduct themselves so well. Thanks for the most pleasant experience.
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Poster: Michael
Review:
I was quite surprised by the price and was pleased with the performance. The car was picked up and delivered promptly. I called one time to check on the delivery and was greated warmly and a quick answer. I would definitely use this service again. Order# 117520
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Poster: Karen
Review:
Made the arrangements with Lydia who was very knowledgeable. The driver Phil was great. He contacted me 7 hours before her got near the destination and then 45 minutes before he arrived. Had my car unloaded and warmed up for my pick up on a very cold night.
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Poster: Bill
Review:
The time between requesting of the transport service until the carrier was chosen was very vauge. I had to call and ask what the progress was on finding a carrier. The customer needs some form of daily communication during this periodespecially since they're asked for partial payment ahead of the service.
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Poster: Roxanne
Review:
THE PROCESS WAS EASY AND I WAS ABLE TO CALL AT ANY TIME WITH MY CONCERNS. EVEN NEEDED TO CHANGE THE PICK UP DATE AND I WAS NOT MADE TO FEEL IT WAS A PROBLEM AT ALL. THE DRIVER WAS WONDERFUL AND KEPT ME UP TO DATE AS TO WHERE HE WAS, HOW LONG IT WOULD TAKE TO GET TO ME AND EXACTLY WHEN HE WOULD ARRIVE. CAR ARRIVED IN CALIFORNIA IN EXCELLENT CONDITION AND AS PROMISED -JUST A LITTLE DUST- WOULD HIGHLY RECOMMEND DIRECT EXPRESS AUTO TRANSPORT FROM THE BRING PROCESS TO THE EXCELLENT DRIVER - WILL ABSOLUTELY USE AGAIN !
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Poster: Wahl
Review:
First time had a vehicle shipped. The shipping went better than I had expected. Overall very well pleased.
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Poster: Sandra
Review:
The car was picked up on the exact day November 7, 2011 that it was scheduled to be picked up and it was delivered in 3 days. The driver was curtious and nice. I wouldn't hesitate to use your company again. the price was $835.
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Poster: Hamid
Review:
Very good experience. Will do business again.
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Poster: Yaohui
Review:
My car was picked and delivered on time. Direct broker service was simply but effective though I was afraid of issues of delay and damage. My car delivered from California to Buffalo by Vald whom I believe relaible, responsible and careful. I just gave car outlook from car body and trunk, everything looks as what as on my hand. Overall, from price to service, I would recommend to people who has worry like I had. By the way in this survey, I would like to have a receipt for that I can claim Tax for moving expense. Thanks Yaohui
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Poster: Dennis
Review:
Fast and easy-Thank you !!
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Poster: Francis
Review:
This being my 1st experience with auto transport I was very pleased. Car was p/u in a timely fashion. After speaking with driver at that time, I was put at ease for a safe and timely delivery. Would not hesitate to use your service again. If possible, would definitely want the same driver. Would say price was about right. In shopping around I found some outlandish pricing as well as lower end. With lower end I always become concerned about hidden charges. I felt Direct Express was above board in all areas. F Amico Regarding the above survey, not having spoken to CS directly I cannot expound on all items. Call was innitiated by my daughter.
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Poster: Randy
Review:
Really great service. Driver was friendly, knowledgeable and timely. I would not hessitate to use again. Thanks for a very pleasant experience.
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Poster: Katherine
Review:
It's hard to rate the service overall. The people I spoke with in the office wanted me to do things (like bring the car somewhere else) that I had not been told would be necessary before, and that were not possible. (They wanted my 82 year-old mother to back my car out the narrow garage and bring it who-knows-where, or else impose upon a neighbor to do it. Because of hills in San Francisco.) And they told me that no other carrier would be able to accommodate these things. I almost gave up on moving the car completely. However, then I got a call from the driver, John, who was an absolute prince to work with. He was willing to walk to the car if necessary (although it turned out not to be). He calmed my mother's fears. He worked around her schedule (she had a funeral to go to). He noticed a problem with my vehicle and alerted me to it. The list of things he was wonderful about could just go on and on. I truly appreciate him and the service he provided.
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Poster: Terilyn
Review:
Carrier was Frontline Auto Transport. I was very pleased with them - very courteous, responsive, pleasant. I would do business with both you and them again.
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Poster: Marlo
Review:
Marco was great! Very friendly and helpful. I would definitely use this company again if needed.
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Poster: Jason
Review:
We have used your service many times and everything always picked up and delivered as promised. We look forward to many more transports.
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Poster: Bhaskar
Review:
I was really pleased with service, The pick up was scheduled with in 1/2 day and picked by as told. would definitely recommend to friends
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Poster: Barry
Review:
Great service, would recomend Omer Sparks Transport anytime, very good experience. Barry
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Poster: Ian
Review:
Excellent service. Driver had great communication. Vehicle was picked up and delivered on time. It was picked up from my place of business, transported in covered semi, and delivered to my house. I couldn't be more happy.
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Poster: maricel
Review:
The first company they set up to pick up my car didn't have the papers so they didn't know about me but i called the company and they had to get another company to pick up my car which means that they had a prompt action to their customers needs. It was picked up and was delivered on time. Nothing was missing in my things that I put in the trunk. I would recommend this auto transport company . Thank you direct express AT .
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Poster: Nancy
Review:
other than the confusion in who was picking up the car we were very satisfyed in the arrival of the car. There were some minor scratches on the car that will have to be painted. I am hoping there will not be a problem getting that settled.
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Poster: Harbinder
Review:
This is for order number 117175. Absolutely hassle free experience - from booking to delivery. Price was much better than competition and even then pickup was the day following the order. Really good, considering all the doubts the competiotion creates about pick ups. The driver was also very helpful and considerate. Will use the service again for the next car I need to ship in a few months.
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Poster: Carmelo
Review:
I am a car collector/seller and bought 7 cars all over the US and have a transport company i use regularly and i thought they are the best but not until i called Direct Express Auto Transport and experienced their services; polite and corteous personnel including the driver, on-time pick up and delivery,reasonable fee,and ease of tracking where and when you expect the deal goes through. I will not hesitate to refer Direct Express to any of my friends in the car club.
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Poster: Moyer
Review:
Order No. 117068 The best company I have worked with in a long time. Direct Express Auto Transport kept me informed via e-mail and when I called with concerns regarding the initial driver assigned, they were extremely helpful. The cost to transport my car was outstanding and very fair. Their price beat all the other estimates by several hundred dollars. The driver (Randy Beattie) who ended up being assigned my pickup was very courteous and friendly. He was dressed in a neat and clean uniform and answered all of my questions and addressed all of my concerns. My automobile was picked up on time, delivered as scheduled and did not have any damage to it. I would not hesitated at all to use Direct Express Auto Transport again as long as they assigned Beattie AutoTransport Inc. as the company to handle the transport in the future. Thank you. Sincerely, Moyer D. Hall

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Reviews: 451 - 500 of 3613
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