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What customers say about our Direct Express Auto Transport staff...

Direct Express Auto Transport Associates

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Poster: Diane
Review:
The driver was extremely friendly and very personalble. I was just impressed that I could understand him. The last time I had my vehicle transported I had a very hard time understanding the driver and had to keep calling to find out when my vehicle was going to be delivered to me. I would definately recommend your company again and when I need my vehicle transported again I will definately keep this number in my phone book.
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Poster: Michael
Review:
I didn't really use customer service extensively so I didn't rate them as excellent. However, Joe, the driver for Elite Auto Transport - Ozark, MO was very professional and stayed in constant communication with me from the time he left Chicago until he delivered the car to my front door here in San Antonio. I couldn't ask for better service. The car was picked up two days after my "first available date" and arrived a few days later. Once again, I was very satisfied with the overall service of both companies. I wouldn't hesitate to recommend it to my friends. Regards ... Mike
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Poster: Maragret
Review:
My order number was 25711. Car being transported from Ft. Myers, FL to Flemington, NJ. The driver from American Auto Moving, Mickey, was exceptionally pleasant and very accomodating with regard to delivery time and location. Car arrived in good condition with no damage. Mickey was very helpful and took time to explain the delivery process to me. Shipping time of six days was acceptable. The auto transport truck / car carrier was a clean, modern vehicle and appeared to be well maintained. All cars on it were securely fastened and looked to be safe from bumping and excess movement. Direct Express Auto Transport, American Auto Moving, and Mickey (the driver) made this a worry-free experience for me. Everything went smoothly and there were no problems or surprises along the way. It was an easy process to go through and Shelley at Direct Express was helpful and informative. Price of $600 was fair. I would recommend Direct Express Auto Transport to anyone who needs to transport a vehicle.
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Poster: Maida
Review:
Excellent service!!! The car was pickup Thursday night, my daughter flew to San Antonio Tx. Saturday morning and in the afternoon she pickup the car like the driver said. Thank you. Everything work great. The driver was very kind, thank you so much for your excellent service.
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Poster: Victor
Review:
I would have liked some sort of email confirmation of my request. I gave my credit card number, then didn't hear from anybody for a couple of weeks, when all of a sudden I get this email stating that a company had contracted to move my vehicle. There was no receipt and no order confirmation of any kind prior to that.
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Poster: Martin
Review:
I was pleased with the service and it was quicker than expected, the Driver was very curteous!
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Poster: Bob
Review:
A very easy, straightforward process. I was able to schedule the pick-up, make my deposit and confirm all details with one phone call. Communication regarding the scheduling of the carrier, speaking by phine with the driver and delivery of my Jeep all went flawlessly. I am very satisfied and will definitely utilize your services again in the future. Thank you again! Robert Way
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Poster: Lifan
Review:
Requiring a continuous 7 day window is too restrictive.
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Poster: Tony
Review:
Overall, the experience was good. Excepted for a couple of issues. Firstly, It was'nt made clear that, if I was going to pay by money order or cashiers check, that I should make it out to the driver/driver's company, and not Direct Express. Politely, the driver requested a check in his name/company name or cash. Had not the recipient have cash on hand at the time of delivery, that could of presented a problem. Secondly and Finally, the day before the car was to be delivered, I called to check on the delivery status. When I gave the name of the carrier off of the receipt/inspection sheet that I received from the driver, shockingly enough, the representative did'nt recognized the name. For a millisecond, her answer put a scare to me. However, she promptly got on another line and called the carrier while I was waiting. She returned, ensuring me that the carrier had the vehicle and it would be delivered the next day, and it was. Honestly, I don't know what was the issue here, but, everthing did worked out for the good. Thanks.
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Poster: Robert
Review:
Upon arrival when we attempted to start the vehicle we found that it had a cracked head. We were told that when the vehicle was picked up the seller started it and drove it onto the transport. Can you have the driver contact us or can you obtain information from him about specifics of the performance of the vehicle at time of pickup, i.e. did it in fact start easily and drive smoothly (as opposed to the vibration that occurs when running on 3 of 4 cylinders).
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Poster: Fred
Review:
Second time I used your service in one month. In both cases, very prompt, courteous and professional. I will use you again. Thank you. Fred Lund
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Poster: Steve
Review:
The driver, Steve, was absolutely terrific!
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Poster: Steve
Review:
The entire process was fantastic. I couldn't have had a better experience. The couple at DJ tow were very nice to my brother in AZ. and to us here in NC. The truck was delivered on time and in perfect condition.
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Poster: Linda and Marco
Review:
Nice people and made a good effort to deliver it promptly and safely. Thank you, marco bonilla
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Poster: Lisa
Review:
I would highly recommend Auto Transport Direct to anyone. Your service was above and beyond my expectations. You picked up my car on the first day it was available, and ped it off 2 days later. Your driver arrived on time, and ped off on time. Thank you for your excellent service. I would not hesitate to you again.
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Poster: James
Review:
I was called with pleanty of time to get ready for the pickup. The team was professional, polite and very concerned about my needs for this 1996 corvette with less than 15K miles. It was going to SC and they kept my daughter in contact with them throughout the trip to let her know their progress so she would have plenty of time to be there for the off. I was very pleased throughout the entire process. I would recomend them every chance I get. I paid $475.00 and it was well worth t.
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Poster: Fuad
Review:
I got my car more quickly than i thought.
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Poster: Matt
Review:
I had apprehension of using an unknown shipping company. I did some research and read hundreds of positive reviews for Auto Transport Direct. They were very helpful and communicated very well. Would use again and have told all my friends, if they need a car shipped, call Auto transport direct. Matt Hollebeek
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Poster: raymond
Review:
There was a little mix-up between your people and the trucker, but the car got here at the time specified. This is the first time I have transported a car across country, so I was a little apprehensive, but everything went fine.
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Poster: Kent
Review:
Excellent service from Dan at Twin Ports Muscle Cars. Will use again if needed. Order # 25202
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Poster: Tom
Review:
Great service and price. Thanks
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Poster: john
Review:
Service was promt, would recommend you.
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Poster: Barbara
Review:
Driver was very polite and helpful. I would recommend your company to anyone. The price was the lowest and the service was excellent, from the telephone operator to the driver, the entire experience was pleasant. Thank you.
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Poster: Kumen
Review:
I thought the price was fair. I was not informed when the auto was, or would be, picked up. Probably because I was traveling, but I did have my cell phone with me at all times. I was afraid I was going to have to make many phone calls to find out what was going on, but happily the auto arrived at its destination even sooner than I had expected. The driver had some problem finding the destination spot but with cell phone conversation with the receiving party he was guided to the right place. The auto arrived all in good shape.
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Poster: Rick
Review:
The online transaction was convenient and easy to accomplish. The price was competitive. The transport service was prompt and efficient. The driver was friendly, courteous, and responsive to requests. I have no complaints at all.
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Poster: matthew
Review:
Driver was terrific. Brought vehicle to home in residential hood. Very prompt. Overall speed from pickup to delivery was much faster than originally I thought. Great job> will recommend to others>
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Poster: Tom
Review:
Customer service number was a person's house but she did give me the driver's number who was very knowledgable and advised me within 7 hours of when the vehicle was devlivered. He kept me up to date on two seperate phone calls to me on eta.
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Poster: michael
Review:
Excellent transaction. Al was a great driver.
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Poster: Sahar
Review:
Initial contact was efficient and the coordination was easy. The price was acceptable and met our needs. As expected we were provided the service in the timeline we requested and needed. I am most impressed by the truck driver from Lazy Cycle, Inc. He was so sweet, kind, professional and clearly an expert at what he does. (Nov. 5th) My husband is deployed and Sam was kind enough to call hours in advance to let me know he was on his way. That gave me peace of mind knowing I could pick up my son from school and didn't have to rush home and worry about missing him. He took my horrible directions and still manged to find my house in Harker Heights, but most of all he safely delivered my car. Thank you for everything. Sahar Talcott
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Poster: Joe
Review:
i was delighted with the contact people and service! One question, does your company tatk the license plates off. I was suprised that there were no plates on my moms car. I will check with family to see if they did this. Again thanks. Joe Morrissey
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Poster: Paul
Review:
Thanks for the great service, highly recommend to use this service again.
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Poster: Brian
Review:
I am extremely pleased with the service provided to me. I wish I could remember who I talked to several times that helped me get phone numbers and kept me informed. I really want to thank them as it made my first time having a car moved an easy job. Shipping was very fast, never thoght I would get car in seven days. Overall I give an A+ and would reccomend your services. Thanks for making the job so easy.
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Poster: Eileen
Review:
William the driver was very nice and professional. He called or the office called to let me know when the car was going to be delivered and picked up, so I was always aware of what was going to happen.
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Poster: Gwen
Review:
I can''t tell you how pleased I was with your service. Not only were you reasonable in price, but everyone that I was in contact with was a pleasure to deal with. Most were polite, ansered my questions as much as they possibly could, and my overall experience was great. I even told the auto dealer in the other state should they ever have to deal with a car/truck transfer to another state or for that matter even within state, definately I would recommend your company. I truely didn't know what to expect and actually was a little nervous about what kind of company was I trusting my vehicle to? Was the vehicle going to get to me in one piece? A little scared of what my vehicle might look like when it arrived. I was so pleased when the kind gentleman showed up, introduced himself, showed me the paper he filled out of any dings, chips or any damage to the vehicle he saw before transporting, and had me check over the vehicle before having me sign off on the vehicle. I also was impressed with you being a Better Business Bureau participant and that you are insured/bonded. With those two things I have to admit I looked at your company more than others I had checked out! Great job and thank you for making this and another vehicle we also had you deliver from another state to our house a pleasurable experience !
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Poster: Michael
Review:
The transportation of my truck went much smoother than I would have initially thought. Thank you very much. Mike
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Poster: Keith
Review:
Our car was picked up within 4 days of the call and delivered a week later. Total transport time was 1 week for a 2,000 mile trip. 5 days after pick up, we called the main number to get an idea of estimated arrival and they were accurate in their estimation of delivery. Driver called the day before delivery to let us know where he was and delivered the car in the time frame he indicated. Overall it was a very positive experience.
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Poster: Tom
Review:
Driver was a very nice guy and Jeep was delivered in fine shape.
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Poster: Emile
Review:
This is my first time using the service. I was really impressed with the professionalism and timeness in delivery. I have your number and would give it to anybody who needs a service like you. Trust me, I know how to refer people. And i will do just that for you. Thanks for getting my car to me.
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Poster: Debbie
Review:
The driver was extremely friendly and prompt.
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Poster: Belva
Review:
Michael was wonderful. Fantastic. Sincerely, Belva Smith
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Poster: Mark
Review:
It iwas very easy and seemless
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Poster: Jim
Review:
Good response time. Driver hard to understand with accent but very proficient. A little more information up front about carriers liability insurance would put some peoples mind at ease. I had a hard time finding out about the carrier until the Las Vegas dealership gave me the numbers off the truck! You should provide this once the carrier is assigned. I am a dealer so I use local carriers often, and they all provide ins. documents. I will use you again if the need arrises. Do you offer multi car discounts?
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Poster: George
Review:
Great service, never expected the shipment to go off with out a hitch or be so timely. If I had to move a vehicle again, you would be my first choice. Thanks for the great service.
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Poster: Nivia
Review:
Would highly recommend. Very well priced, and very professional people to deal with. Driver was very Professional. Over all experiance was EXCELLENT. Thank you very much. I will call you if I need to transport again. Robert L. Kent order number is 23718
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Poster: Annette
Review:
Paul the driver was extremely professional and courteous, prompt and clean.
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Poster: Theresa
Review:
Very nice company. I would highly recommend. Dirver was very nice, and polite.
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Poster: James
Review:
Excellent shipper... Great Commmunications...would do business again
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Poster: Dotty
Review:
Great experience. Thank you for your good service. Gary was very good about keeping in touch and keeping me informed. Car was picked up on the first date available and arrived in good condition and in a timely manner at its destination.
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Poster: Duane
Review:
Very good experience. All work was done as promised and in a timely manner. We will certainly use your company again when the need arises.
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Poster: Joseph
Review:
My overall experience was very good. The vehicle was picked up within two days of first available. My vehicle was delivered in seven days of first available. I was pleasantly surprised by the timeliness of the delivery. The driver is the owner of the company and was friendly and helpful. He had to pick up my vehicle from a car dealership since I had to leave town before he could pick up my vehicle. Innes Auto Transport was the transporter. I thought the price was very reasonable. Order #23682

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Reviews: 3501 - 3550 of 3613
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