What Our Customers Are Saying About Us

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What customers say about our Direct Express Auto Transport staff...

Direct Express Auto Transport Associates

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Poster: Terrance
Review:
The cost to transport my vehcile was very reasonable. Communication regarding pick-up and delivery was exceptional. Overall I am very thankful to have worked with such a professional group. The driver was also very patient and kind as he had to wait for me. I will highly recommend the service to others. 122425-order number
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Poster: Shou-Fen
Review:
The car was delivered on time with no damages and the cost is the lowest I can find.
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Poster: Shelly
Review:
Order No.118391 For a task I thought would be daunting (horror stories about this type of service & rates etc.). AutoTransport Direct gave great service & the rates were reasonable ($959) & did not change from on-line quote to actaully booking. Everything went exactly as stated, girls I spoke with were friendly & knowledgable & I was very happy with the service from beginning to end. The car was only dirty because it went from west coast to east coast in the winter so was expected (severe thunder storms thru Texas ). I was told the same driver that picked up the car would deliver it and that did not happen but it still was delivered in good condition & on time with everything in tact on a flat bed truck, not the car carrier that picked it up. And the driver that picked it up was pleasant & knew what he was doing. (good sign- lol) Timeline: Order 12-16 / assigned pick-up 12-17/ picked up 12/19 and delivered cross country CA to FL 12/27 (even during the Holidays it arrived on time) :) I would definately use your service again.
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Poster: Richard
Review:
My problem was the scheduling of the pickup. We had a tight schedule for moving out of our house in Atlanta and moving to New Jersey. We had no one that would have been able to sign for the car if we left. It was very stressful not to know until the actual day of the pickup that the transaction would be completed. I understand that a driver had to be assigned, blah, blah blah and then the pickup date is scheduled, but it did not work all that great in my situation. Bottom line it all worked out but it should not have been this hard. The driver was excellent, took care of us and the car as to be expected.
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Poster: Richard
Review:
I would use this service again in the future they were very good and on time.
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Poster: Len
Review:
The only gripe I have is the time it took to get my car picked up.
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Poster: Carol L
Review:
This was the first time we had a car transported. What a great experience. The price was equivalent to paying for gas to drive, mileage on the car and hotels! It was much less stressful. Thanks
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Poster: CHARLES
Review:
Third or Fourth time i have used your company and each time, its been reasonable in price, efficient in delivery and great at customer service.
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Poster: Deborah
Review:
the driver was so nice, and had a nice smile. He surprised me with the early delivery of my car. Thank you to him (Nick)
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Poster: David
Review:
Great job. From everyone but mostly the driver
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Poster: Leonard
Review:
It was great service and would use it again.
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Poster: David
Review:
Everything as described. Good, nice, reliable driver. Overall very happy with service.
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Poster: Nathan Steven
Review:
Hi this was the 2nd time i used your services everything was great i gave your name to the Lincoln dealer in pompano beach florida and they said that they would use you service thank you steve
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Poster: Karen
Review:
Everything went just as planned. Good communication and everyone was so nice. I would definitely recommend and will use again in the future. Driver was exceptional.
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Poster: Yoshihiro
Review:
The delivery was relatively on time (1 day delay from the original estimate). The truck driver couldn't deliver my car to my destination address because his truck was too big for local streets. I had to meet him at a location 7 miles away from my destination address. Luckily, my friend gave me a ride. The driver was very friendly. The cost was $909 from CA to MA. Overall, it was very good service.
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Poster: David
Review:
This was a great experience.Will use again .David
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Poster: Sharon
Review:
Everything was so easythe scheduling, the pick-up, the -off. Also, everyone I spoke with was extremely polite and helpful. I would definitely recommend this company to everyone. I was very nervous about the whole proces-thanks for the great work! In addition, the transport driver was very courteous and helpful to my daughter when he arrived with her car. Sharon Bayers
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Poster: Roswitha
Review:
The pick-up and delivery went great. The driver was punctual and easy to reach by phone. The communication between the staff taking the order and the customer could use some fine tuning. When I placed my order I asked if the car could be picked up on 2/27 which was a week away. I was informed that the driver would contact me with a pick-up time. I called every couple of days to assure myself everything was running on time and each time I was told the driver would contact me and it could be up a few hours before pick-up for the initial contact. On the day that I assumed to be my pick-up date I was informed they had just placed my order. Apparently the day I referred to as the pick-up day, in their process is considered the first day the car is available and that is the day they actually place the order for a driver. At that point I was finally told the wait time for a drive starts 'now' but they usually locate one within 1 to 7 days.I actually received an e-mail that same day that a driver would contact me for next day pick-up, but again staff needs to stress how the dates work. My vehicle was available the day I placed the order, I picked a later date as a pick-up date falsely assuming that I was giving them time to locate a driver and set up my order.
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Poster: Don
Review:
Prompt, friendly and easy to work with....thank you!
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Poster: George
Review:
Was happy car got picked up on date we wanted but at the time of placing the order i felt the 1 to 7 day lag time would have started when I placed the order and not the date I gave for pick up. Did not understand that a that time of placing the order. Car did get picked up on date we wanted and it was delivered when they said it would be. Very good excpet there was some sort of Hydralic oil leak and the front of my car was covered. If it had not been tyhat my car had many scratches and Iwas planning on painting it I may have een upset but for my situation it worked out o.k. George
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Poster: Victoria
Review:
i had a wonderful experience with the company. jersey was wonderful. let me know what was going on with my car. would highly use your company again.
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Poster: Nick
Review:
Victor was very professional and answered all of my questions and concerns. He even stored my vehicle for free as I would not be at my destination for one week after pickup. If I have to use this service again, I would recommend prestige auto transport of Orlando,FL
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Poster: Albert
Review:
Overall experience was better than expected and pleasant surprise. A very efficient, reliable means of shipping your auto. The price was fair and a carefree way to do this. Thanks to auto transport for a job well done. During theme of transport Jason, my driver contacted me to keep me informed of his arrival time so there was no waiting in Arizona. Thanks again Jason for your professional performance.
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Poster: Sonny
Review:
Paula was knowledgable and delightful. Their pricing and service blew other companies we researched out of the water. Our vehicle was delivered promptly and in great condition. I would gladly recommend Direct Express Auto Transport to anyone looking for vehicle transport!
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Poster: Henry-Etta
Review:
It is so refreshing to do business with a company who actually does things they advertise they will do. My experience with Direct Express included professional yet compassionate and patient customer service, timely notification of my vehicle pick-up, and a driver who was professional and completely willing to coordinate delivery of my vehicle with my financial timing. This was a great experience and I will tell others about Direct Express. My vehicle was delivered yesterday...the day the driver and I agreed upon. No stress or hassle at all in the entire experience. Highly recommend this company. Thanks much.
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Poster: Amber
Review:
My overall experience was very good. The driver (Jin) who came to pick up my car was very nice and knowledgeable and the driver who delivered my car was nice too. The only discrepancy was that the person (a woman) who called me to tell me when my car would be delivered, told me that it was arriving a day before it actually did. She said it would be here on Friday between 9a and 11:30a, however once that time passed I called to confirm and she informed me that she had the wrong day and time and that the car was actually coming on Saturday between 11a and 2p...my car arrived at 10:30a on Saturday...which was earlier than quoted, but I was happy that it arrived nonetheless. I would definitely recommend your company to other's, as you are professional, friendly and dependable. Thanks so much for the great experience!
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Poster: Ilyas
Review:
Very courteous staff at pick up. Surely use again when needed.
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Poster: Thu
Review:
Everyone in AAA so professional in customer service that included the driver, the dispatcher, and the customer service person who handles the phone. Price is so affordable. The quote is so easy and quick within seconds Suggestion: I didn't find your website right away from the google for as a trucking company, auto moving company, best rate in moving searching...Yo could be more noticeable if your company name listed on Google as many as you could name it in Google. Thank you TN
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Poster: Jayslee
Review:
The overall shipping process was good. No one contacted me and gave me the specifics of the pick up times, in the future that would be helpful so I can be avaliable.
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Poster: Jack
Review:
Very pleased overall. Would certainly use again.
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Poster: Robert
Review:
The service I received was very good from start to finish. I was expecting the process to take quite a bit longer than it did. Thank you
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Poster: Margaret
Review:
Chris Gafford (the transport driver) was exceptional. Great customer service, he actually delivered the car when I was unreachable for a short time. He is a quality person and just the kind of individual you want to care for your automobile. Please put kind words in his personnel file/ or your equivalent of such. The price was fair for the transport and after much researching and calling using the internet I am so glad I made the choice to use your company. Your company, and the driver, were in constant contact with me during the travel time, and while I was personally in transit from Texas to Georgia by train. They were able to work with my son, with whom I had been living, and make decisions independent of my input. I am very pleased with all phases and would recommend your company to others. Best, Maggie Ballard
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Poster: Donna
Review:
all went o.k. as the driver had to move cars around to get mine off . we met him at a parking lot a short distance from our house so he had more space to off load. It was raining sorry he had to be out in that weather. The car was in good condition, I would recommend you to others.
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Poster: Nancy
Review:
Good service and you cant beat the price!
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Poster: Alice
Review:
Instructions on how payments will be make when arriving to destination with the driver so their is no confusion. I was told on the phone when speaking to the company either cash or money order or cashier check. The driver called when arriving closer to destination and wanted cash only, otherwise satisfied.
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Poster: Gary E.
Review:
The driver was prompt, courteous and freindly. Everything went smoothly on pick-up & delivery. I would recommend your company to anyone who needs a car transported. Carey's Auto Transport was professional and kept my daughter d several times as to when he would be arriving. You might want to highlight on your websight that these trucks are large and don't turn as well as a normal tractor trailer, so streets with low hanging trees and tight turns may be difficult for the driver. My street was, and I didn't realize it until I watched the driver manuever out of there. Excellent driver for sure.
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Poster: Michael
Review:
On time pick up and delivery!! Great communication! Strongly recommend!
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Poster: Robert
Review:
Driver was very difficult to understand, but was very precise, conscientious, and caring. He did a great job.
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Poster: Ralph
Review:
Driver was very curtious and professional. Excellent experience all the way around. I will use you again in the near future
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Poster: Lakisha
Review:
I was so nervous. this was my first time shipping a car and I was so nervous at first. I said my car was ready for pick up on the 16th and it was picked up on the 17th. The estimated time for delivery was 2/23 and it was delivered 2/24. The experience was great. I was able to book the shipping online and quickly got a follow up email saying that they had found a driver for my car. The quote I received was $909 and that is what I paid, not a penny more. Thank you so much for making this experience a good one. I would use again.
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Poster: David
Review:
I am a repeat customer, and again I got great service. I placed my order on a Tuesday and got the car on Saturday of the same week! It was delivered to my home in an inclosed trailer, which I had not expected, but recieved at no additional cost. I will be calling again in the future. Thanks, Dave
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Poster: Peter
Review:
Quick pick-up and delivery. Would recommend using
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Poster: Greg
Review:
Your system made it very easy to ship our car from Seattle to LA. Great experience, we would definitely recommend you to anyone.
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Poster: Richard
Review:
Driver and his assistant stood in contact prior to pick up and right before delivery. Driver was very personable.
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Poster: Patricia
Review:
Jason, had a delivery date of Monday, Feb. 20th but made every effort to get the vehicle to my son in NC who just came back to the U.S. from serving in Afghanistan. Jason is appreciated for his efforts.
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Poster: RICHARD
Review:
Thanks for the assistance in getting the car to montana. You girls are not only efficent, but fun to work with.. thanks again rick jensen
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Poster: Janet
Review:
Aaron did a great job, thank you.
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Poster: Romaine and William
Review:
We are completely satisfied with your services both with scheduling transport, the pickup and delivery. Mike Brown, the transport driver was very friendly and professional. His wife, Fernanda, kept us d on the pickup and delivery time. She was also very courteous. Thank you for a job well done.
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Poster: Fred
Review:
Driver was very good and transport was good. I would use your company again without question.
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Poster: Alan
Review:
GREAT SERVICE. WORKED WITH ME AND WAS ABLE TO DELIVER CAR ONTIME. THANKS.

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Reviews: 351 - 400 of 3613
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