What Our Customers Are Saying About Us

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What customers say about our Direct Express Auto Transport staff...

Direct Express Auto Transport Associates

Stars:
Poster: Peter
Review:
very nice, transporter kept in constant contac during the transport period. very polite
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Poster: Matt
Review:
Great experience! Would use you again in a heartbeat!
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Poster: suraju adebayo
Review:
just make sure you alway the cars location to the consumer sothat, it will be okay.
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Poster: Abe
Review:
very happy with double k transport . would use them again.
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Poster: Edward
Review:
Overall a good experience. Pickup and delivery were very timely, and the price for the transport was very reasonable. My only complaint is that I wish the driver would have 1) Phoned the evening before delivery, so that I'd have more time to arrange be available for the delivery time. 2) Been more accurate with the delivery time. He called saying he was 3.5 to 4 hours away, but actual delivery was 7 hours after that call.
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Poster: Michael
Review:
Everything was fine. Just exactly what I expected.
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Poster: Larry
Review:
Excellent service. I am looking at another need in the near future. I will use you again. Larry
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Poster: Valerie
Review:
Bill with Admiral Merchants was EXCELLENT.
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Poster: Jay
Review:
not able to pick up on 30th, but came 1st and picked up from our neighbor. Driververy nice. Car Fine
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Poster: jeffrey
Review:
GREAT JOB WOULD USE AGAIN THANKS JEFF
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Poster: Matthew
Review:
Very good overall. Would have liked to have a bit more advanced notice for delivery (called @4PM about 6AM next day delivery). Minor detail. Car was handled professionally and drivers were great! Thanks!
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Poster: Syed
Review:
Excellent service, very prompt, and professional.
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Poster: Juanita
Review:
This transaction was handled very well. My truck was picked up from a storage lot and delivered to a repair shop without any problems - and at a cost that could not be beat using standard towing methods. Thank you!
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Poster: William
Review:
Glen Howard did a great job with our vehicle. He communicated well with both parties, answered all of our questions and completed the transfer quickly and efficiently with no issues. I will definitely recommend your service if given the opportunity.
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Poster: Bob
Review:
would use you again..reasonable rates and excellent and friendly service
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Poster: Ken
Review:
The only reason I didn't put excellent was because there was a communication break down between the driver of the truck picking up the car in Denver and the dealership. The driver showed up before the dealership was ready to release the car and according to the dealership had not called in advance. This caused a day delay, but to the company's credit another driver/pick-up was scheduled the following day and the overall delay was kept to just the one day. The driver who delivered the car to me was courteous, and called in advance and did a good job of unloading the car. As far as I can tell there were no issues with the car enroute to me, no damage, etc. I liked the fact that the car carrier was enclosed and designed specifically to carry nice cars in a protected fashion. It did concern me that the outside of the semi had exotic cars painted on it, seems like an advertisement to thieves to rob the truck if left unattended, hopefully that doesn't happen. The women I spoke to on the phone were courteous and prompt as well and addressed my questions quickly. Evidently from the picture sent with this survey they are cute too! :)
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Poster: Leanne F
Review:
George Marshall dba Marshall Auto Transport was very professional with the transport. He picked up our SUV on the day and time he said he would with good phone communications on that day. He let us know where he was and what time to expect him. He delivered the SUV from Charlotte, NC to my parents in Ames, IA on the day he said he would.
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Poster: Michael
Review:
best price. no hidden cost. quick
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Poster: Darren
Review:
The driver (Peter) was prompt, professional, and cordial. The car was waiting for me in the driveway when I arrived and he went over all the details mentioned in the pre-delivery condition report. Additionally, the car was picked up on the first available day, and was only one day in transport, which was nice. The price quote was excellent and I'd use this service again.
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Poster: Isao
Review:
You said that I would receive a call one day before picking up, but this time I had no call from the transportation company you assigned. I did not know when they will come. Fortunately I was in town but if not, they could not pick the car up. Please instruct your assigned company to be sure to call to the customer. (One day before picking up) I am sorry to say this, but I am return customer and want to use you in the future. Please understand.
Stars:
Poster: Mike
Review:
I paid $500 for the transport thru Autotransportdirect. The fee to the transporter was $350. I called and expressed the fact that I was not happy with a 40% broker fee, but was told "that is what it is". It is the 2nd car i had transported from FL in 3 months (I used anothe company for the first car at $350). I will not use your company again, since I feel I paid you too much for your role in the transport and received an unstisfactory reply when I expressed my dis-satisfaction with your fee.
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Poster: Jack
Review:
Sales rep was very friendly and helpful. She was knowledgeable as well. Vehicle was picked up promptly in Kansas. Seller of vehicle needed to load vehicle with driver's help due to the loss or theft of one of his loading ramps. When the driver arrived in Centennial, CO he showed up at 10:30-11:00 at night. That was alright. When I went to get the car from him he informed me he couldn't find the key(s) to the vehicle. Fortunately the seller mailed me an extra key for the car. Otherwise I would have had a real problem getting the car to my house. You were competitively priced with the other shippers I inquired about. I would use your company again but hopefully I would have a more efficient driver working with us in the transport of my car. Sincerely, Jack Jensen
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Poster: Mark
Review:
Chuck is AWESOME from William Martin Transport!
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Poster: Todd
Review:
This is the first time I have used a tranport service and it was good from the word go. Thank you very much and Happy Holidays
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Poster: Jean
Review:
Very goog communiocation with driver. Called ahead and was on time. Very helpfull. Will use again
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Poster: Javier
Review:
I was working with another company before and everything was ok too but they left me at the phone a couple of times with no answers and waiting. then I try DEAT and evrtng its OK. drivrs have been corteus and being in contact to follow instructions for easyer way to reach destination price is reasonable but shiper could be beter. time is good .contact person xlnt and pro . order easy to handle. congratulations and keep doing smiles by web and phs thnu . af.
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Poster: Cheryl
Review:
Driver & his contact person couldn't have been nicer. They kept me informed as to the progress of the transport. I would definitely use them again & highly recommend their services.
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Poster: Tom
Review:
Service was excellent and the driver was great. Handled my cassic car in the manner it should have been handled. Will use again when the need occours. Thanks
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Poster: Shawn and Paul
Review:
I couldn't have asked for a smoother transaction. The car was secure and in excellent condition upon arrival. The driver kept in constant communication while intransit. He was extremely polite and on time. Thank you for making this a great experience! And the price was right in our price range. I will definitely recommend your company to others.
Stars:
Poster: Ronald
Review:
Purchased the vehicle on Tuesday; driver picked up on Wednesday and he was here on Friday evening (1500 mi.) Driver was courteous and advised when he would arrive. It was dark and snowing but no problems! Driver's name was Issac; company Freight Xpress - GA; contract #571202. Cost was $850.
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Poster: David
Review:
Excellent and efficient service. Thank you!
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Poster: Joshua
Review:
The driver was courteous an professional, and delivery was exactly on time, despite inclement weather. I would definitely do business with you again.
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Poster: James
Review:
Carl (the driver of Metro Transportation GA) was great to work with. He did an excellent job.
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Poster: Torrick
Review:
On time and the driver was very accessible at all times and made it very easy for me to pick up my vehicle. I liked the fact he stayed in contact so our point of time to meet was right on. When my plane landed, he was waiting right outside the airport.
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Poster: Henry
Review:
Very satisfied. Transporter keept in contact. Thank you. Henry Drouin
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Poster: Michael
Review:
My vehicle was picked up the first day it was available. The driver, Chuck, called me a couple of times to let me know where he was on his trip, and when the car would be delivered. Very good experience. Tracking #25830.
Stars:
Poster: Joe
Review:
We are very satisfied with your service. We will use you again. Our driver Pete was very professional and friendly. Thank you
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Poster: Robert
Review:
well,Its was really nice getting someone on the phone that was really knowlegable.The sales gil was excellent.The truck driver,Gary was awsome,really went the extra mile.His wife is also awsome.If I ever need another car hauled I will ask you for him again .Thank you,Have a merry Christmas, Robert Longbottom.
Stars:
Poster: Larry
Review:
Good job!! Service was excellent and the price was good. If needing service again will not hesitate to use your service again. thanks.
Stars:
Poster: Guy
Review:
Nice after thanksgiving present, good job
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Poster: Rebecca
Review:
Hello Everyone. I like to express my total satisfaction with this Company, yes, I will recomend it to my friends. Thank you so much. Rebecca Morales.
Stars:
Poster: Christine
Review:
Difficult to communicate with driver (taking directions, confirming delivery time)
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Poster: Robert
Review:
The only off-putting thing that happened was that nobody notified me when my vehicle was picked up. When I called the dispatcher, he did not seem to know or care about what was going on. He did give me the driver, Greg's, cell number. Greg was a pleasure to work with, and kept me informed of his progress. I would definitely recommend your company to others. Thanks.
Stars:
Poster: Jennifer
Review:
Service was wonderful! I moved from Florida to California and my car was picked up within one day of the original pick up date and was delivered in five days!!!!! My car arrived in the same condition as I left it. Davar with A.D.M. Auto Carriers was the actual driver and he was very friendly and professional. No worries at all. I would definitely recommend Auto Transport Direct to anyone in need of shipping a vehicle.
Stars:
Poster: Kent
Review:
Price was good. Driver courteous. Would use your service again.
Stars:
Poster: Rodney
Review:
Great overall experience. Would definitely use you again if the situation arises.
Stars:
Poster: Wayland
Review:
First time to use a shipping service. Chose the company with the lowest bid, Direct Express. Picked up first day available, delivered in two days, door to door, Delaware to Tennessee. Driver was courteous and careful. Much better and quicker than I was led to believe about car shippers. Would definitely use again.
Stars:
Poster: Shannon
Review:
Great, made moving less stressful!!! Thanks!
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Poster: Steven
Review:
Very professional and a pleasure to deal with. I will recommend your service to others, and call you again if ever needed - Thanks!
Stars:
Poster: Sally
Review:
Everything went well after some scrambling. The trucker was given a work number to call which no one answered on a weekend instead of calling the person who originate the order who kept waiting for the call. Fortunate the Trucker finally called your office again and got my number at 7 AM on Monday morning, asking me to get the car ready in a few hours. This inconvenienced several people but we were able to get it ready in time. It did upset several people's schedule on a work day. Otherwise the service was good and the delivery was made ahead of schedule. The driver, Rob from Bar W Express, was very courteous and professional and communicated with me every step of the way. I believe your office should make sure that the correct numbeer is given to the truck driver and verify which would be the reight number to call on a weekend or a wekday, regular working hours or after hours. this would avoid any confusion and last minute changes or even missed pick-ups and deliveries.

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Reviews: 3451 - 3500 of 3613
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