What Our Customers Are Saying About Us

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What customers say about our Direct Express Auto Transport staff...

Direct Express Auto Transport Associates

Stars:
Poster: hilda
Review:
Scott picked up our car on time. He was very respectful, efficient and professional. He kept in contact with us repeatedly to let us know about delivery. Good job!
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Poster: Randy
Review:
I have used this company eight times for my own deliveries and I always put a link to them for my ebay car sales. This time the car was picked up the day after I won the bid on ebay and delivered the next. Total time is two days from the day I bought it. UNBELIEVABLE, but true. Prices are very competetive as well. My hats off to you guy! A+
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Poster: Scott
Review:
The only feedback I have is my suggestion that your initial contact with the customer by email be more clear that the driver will not be assigned until the sometime within the date range defined as the pick-up window. You state that the driver will contact the customer, but with such a long period of silence following deposit placement, it would be nice to know that nothing is supposed to happen until the driver is assigned. You do provide a customer support phone line, and the staff there is quite courteous and helpful. The auto transport company Transporter-AW was courteous and professonal. All in all, a very good experience! Thank you so much! Scott
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Poster: Walter
Review:
Nice job. Cost estimate was exact and delivery was prompt with good communications from the delivery driver. Very Satisfied.
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Poster: alan
Review:
Joe the driver was a real nice guy. kept me informed as to the progress being made.
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Poster: Cody Warne
Review:
Excellent pick-up time, great contact with driver and competative price. Will definatly use again and recommend to all other people I know. I am also going to leave possitive feed back on the vehicle shipper rating web site that I found your name and 5 star rating on also. Thanks for the great "second time" experience. Cody Warne Pierre SD
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Poster: Chris
Review:
I got an online quote of $575 on Jan 23, 2008. The online order was placed on Jan 28, 2008 and the price ped to $500. I called for a ready date of Jan 30 and the car was picked up on the 31. It took about 2 days for the car to be delivered to Utah from Southern California. I live on a narrow street so the car was ped off at a nearby college parking lot. One thing did go wrong though. The e-brake broke while trying to load the car on to the truck. It should be an easy fix. It is a 40 year old car so things like that happen. Other than that, the car was a little dirty when it arrived. which is understandable for winter. The car was in the same shape it left California in, with the exception of the e-brake. I would definitely use Direct Express Auto Transport for my future transport needs and would recommend them to friends if they were in need of the service. Thanks, Chris Parada
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Poster: Stefan
Review:
Camilia at Cocan Transport rocks. She's providing great Customer Service and is allways friendly.My Car was picked up and deliverd as promissed without any complications and or excuses.The Price was fair and Danny the driver was also very friendly and customer oriented.Great Team at Cocan Transport! Sincerly! Stefan Huwer
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Poster: Amit
Review:
I was really impressed with the service that i recivevd from direct express
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Poster: Karen
Review:
The driver was very friendly and easy to work with. I was allowed to pay by credit card which was a wonderful surprise that made things easier.
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Poster: Helene
Review:
My driver was professional and timely. He was extremely helpful and it was a pleasure doing buisness with him. Legacy Transport brought my vehicle to me and Andy was the driver. He was great and so was your service...thanks so much we love our car...escpecially since it's New York Giant blue...LOL My order was #30606 Thanks so much, Helene Hardin
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Poster: RON
Review:
this was my 2nd time using your service & both times have been very pleased
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Poster: Dimitri
Review:
i am pleased with the servise. and would use you again. thank you
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Poster: Philip
Review:
Thanks, Delivery on time and up to expectations. Now awaiting on two other vehicles to be delivered.
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Poster: Tim
Review:
I would use your company again and will refer people to you.
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Poster: Mickey
Review:
The driver was very pleasant.
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Poster: Patricia
Review:
This was simple and easy to use. I got a quote online, made my reservation and then someone contacted me on the exact day I wanted my car picked up. The driver was very cordial and delivered my automobile in good condition. I had left my XM Radio on in the car which drained the battery and the driver was nice enough to give me a jump to get my car started. Would definitely use again.
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Poster: David
Review:
I've never used a transport service before, and was somewhat nervous about it. My experience with your company was excellent - every step of the process was clearly explained, all questions answered, and the pickup and delivery occurred exactly as expected (especially impressive given the bad winter weather on the roads!). Marcelo was the driver who picked up and delivered our vehicle, he was very professional and I felt confident there were not going to be any issues with this service after meeting him during the pickup process. I'll definately recommend your service in the future! This is in regard to order number 29697 (Murray Trucking Ref. #0306) Thanks.
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Poster: Denise
Review:
pickup/delivery gentleman was very professional, awesome job, I am very happy.
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Poster: Geoffrey
Review:
Good communication from the driver as to when he would arrive.
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Poster: chris
Review:
This was an amazing professional experience. I never thought using an online service to have your car shipped was going to so easy and professional. You also adapted to my changes in a manner that displayed true customer service. Your driver Mike was expectional and Kelly from Direct was great.
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Poster: James
Review:
Extremely pleased with experience. People were helpful and service was prompt. Driver especially was very courteous and professional. If I ever have the occasion to ship a vehicle again, or if I know of anybody needing to ship, I would definitely recommend your company as well as Boat Moves Inc.
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Poster: Nino
Review:
The great price was the main reason that I chose your company. I would most certainly use your company again. The vehicle arrived within 12 hours of being picked up. Plus the staff members are hotties... Lol Thanks again Nino Dicandia
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Poster: Gilberto
Review:
Service overall was excellent, but the driver should call at least 1 day before pickup.
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Poster: Josephine
Review:
It was a pleasure doing business with you. Your turn around time in getting me a car was excellent. The price was also good. The driver and the woman from their company that I spoke to on the phone were both very polite. My car arrived last night and my friend met the driver. As far as I know the car was in good condition. It was dark so the driver reassured my friend that if there was anything wrong they would stand behind it. I will be not be arriving in Florida until tomorrow evening. Thanks.
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Poster: Elias Nassir
Review:
I actually never expected my car to be here in 7 Days. it was picked up the next day of availability and in 7 days was in NJ from CA. GOOD company
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Poster: Brent
Review:
Overall experience good. This is my first time to ship a car and at $625 is was the best price. This car is a new Dodge SRT with low ground clearance. At first, didn't get much communication and wondered when it would get shipped. No phone call until dealer called me to tell me the carrier wanted to load the car. Total was 7 days from planned pickup in OH to TX. Drivers were very nice and courteous. Good guys. Under front spoiler are some scratches. I assume it is from loading and unloading because I watched the process and there was no clearance. They are not visible from above. Carriers should carry boards to put behind the ramps for these low vehicles. The boards will ensure that the undercarriage won't drag when the car transitions from the ramp to the ground and vice versa. Even so, the guys went slow and tried to be careful. This experience would have been excellent if it weren't for the scratches, and to be fair I'm not sure when they occurred. I would recommend this service.
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Poster: Gary
Review:
my favorite part was when i called, a real person answerd the phone.and i recived a quick and honest answer to my question.
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Poster: Bruce
Review:
Mike McKim did a super job...very nice guy!! Don't recall who our contact was, but she was very businesslike and helpful. Price cheaper than group referred to me by Porsche dealer. Very attractive staff in group photo on survey. Bruce Waffen
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Poster: Bill
Review:
OVERALL FOR A 1ST TIME USER , WAS VERY SATISFIED, WOULD WITHOUT HESITATION USE OR RECOMEND TO OTHERS. BILLMAC
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Poster: Rozanne
Review:
I was first signed on with a different company I found in the yellow pages in San Antonio. They were terrible, customer NO Service, Kept postponing pick-up, gave lame excuses, when after a week, I couldn't get a definate pick up date, I cancelled. I found your company thru the dealership where my daughter purchased her car. They said to look on Ebayauto. I was extremely pleased with all the direct communication with me every step of the way. The price was very good too. The driver was friendly and let me know what was happening.
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Poster: Theodore
Review:
They were excellent. I deployed to Iraq and they arrived the day prior to my departure. The timing couldn't have been better. They delivered it the next day and my Uncle could not have given them a better review for their professionalism. I can't thank them enough as it was one less thing to worry about when I boarded the plane. Oh, and the price couldn't have been more reasonable.
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Poster: James
Review:
Would not hesitate to recommend you to a friend!
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Poster: Samer
Review:
Driver called few times to alert me of their arrival time. Service was very impressive. Thank you!!
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Poster: JOSE
Review:
The customer service was great. the only problem that I have is the the driver didn't my car off to me.
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Poster: Jing
Review:
Paid deposit on Thursday afternoon. Car was picked up next Morning and delivered the following Thursday. Everything looks fine. Driver Victor and partner Mary from Truck-It (AZ) are friendly and easy to get in touch. Thanks a lot.
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Poster: Nicole
Review:
We appreciated being called once the car was picked up and given an estimated arrival time.
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Poster: Daniel
Review:
I contacted several carriers in an effort to move my 91 year old aunt's car (yes, she still drives). I live in Las Vegas and she was in San Diego mving to the Bay area. She and her caregivers needed her car up until the day she was taken up north, so her car had to be picked up after she left. AutoTransport Direct was the only carrier service that was able to handle the unique situation I had. There process went very smoothly and AutoTransport Direct took a big worry off my family's hands. AND... AutoTransport Direct was the lowest cost service I found!
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Poster: George
Review:
This was a comfortable, smooth transaction, start to finish. Your pricing beat your competitors and customer service was unbeatable. I will definitely recommend your company! Thank you! I was kept informed all along the way of pick up and delivery tiumes.
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Poster: Joseph
Review:
The vehicle was picked up on time but it has not been delivered yet.
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Poster: Toan
Review:
Exellent Customer Service, Pickup and delivery On Time.
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Poster: Vinny
Review:
the picture of the girls are all seven beautiful just like my experience with my transport of my car.
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Poster: Jodi
Review:
No one ever answered the phone, and if they did it was answered "Hello" - voice mail just said "leave a message after the tone" so you never knew if it was a real business or even if you had the right number. Driver, however, was FANTASTIC. Great guy, called to on delivery time, etc.
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Poster: Michael
Review:
I WAS VERY PLEASED WITH THE OVERALL SERVICE. I LIKED THE UPDATES GIVEN ON E-MAIL AND THOUGHT THE ORDER PROCESS WAS EXTREMELY WELL EXECUTED. I WSA PARTICULARLY IMPRESSED WITH THE DELIVERY SUB-CONTRACTOR - PINNACLE EXPRESS. THE DRIVER MADE A SPECIAL EFFORT TO HANDLE MY CAR CAREFULLY.
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Poster: Mickey
Review:
Everything went as planned with no problems. Unlike the info from Direct Express... the transport company would only except cash.... no money order / certified check etc. That didn't bother me. The driver signed a recpt for the cash. He unloaded the car even before I paid him. Price was as negotiated. Would use them again. Sows transport was the company that moved my car.
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Poster: Patrick
Review:
Fast service!!!! Thanks so much. Car got here just in a few days from Vegas to NJ!! Wonderful.
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Poster: Jerome
Review:
Overall good experience. Faster than anticipated. Delivery guys were nice and helpfull.
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Poster: Linda
Review:
I have had a couple of vehicles transported through your company and am completely satisfied. The vehicles have been picked up in a timely manner, by professional drivers and the rates have been very reasonable. I called last Monday, January 7, to have a custom vehicle transported from St Charles, MO to Lake City, FL and needed shipment right away. Auto Transport Direct had a transport with an enclosed trailer here the very next day. The driving team was professional, courteous and took extra care when loading the vehicle. They delivered the vehicle to Lake City the very next morning! My customer was extremely pleased and impressed. I am certain that we will choose Auto Transport Direct for all future shipments. Thanks again for the excellent service. Linda Harrison Business Manager Elite Customs
Stars:
Poster: Elizabeth
Review:
GREAT experience! Driver was polite, professional, called us the day before and on the day of delivery to let us know when he would arrive. Car arrive in prefect shape, top-deck on trailer as requested. I will recommend your service to everyone I know who needs to ship a vehicle!
Stars:
Poster: Brian
Review:
Kristina at S & W Auto Carriers was extremely helpful and kept me posted on the location and status of my car. I was very pleased with the level of service I received. My car had a dead battery when it arrived and her drivers helped me try to get the car going and then replace the battery. They were extremely patient. Thanks, Brian Jobson

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