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What customers say about our Direct Express Auto Transport staff...

Direct Express Auto Transport Associates

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Poster: William
Review:
Customer service girl, very friendly and helpful, sadly I did not write down her name. Very good overall experience and the continued communication, whether it was email (great) or the phone calls from the dispatcher & the driver. price was very fair due to today ecomony. thanks!!
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Poster: Lynda
Review:
The only issue was that one driver called before I was even notified and so was unable to use him. Also, the actual driver (the second one) driver did change the schedule somewhat (but we were able to work it out.) Very nice young man and all worked out very well and at a great price! Thank you!!
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Poster: Walter
Review:
We were very impressed with the service. Marvin was professional, on time, and told me what to expect. I definitely would use htim again were that to be possible. You can bet I will be back in Aug when our son returns.
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Poster: Jim
Review:
I was very pleased with the price, service and overall experience. The driver (Randy) gave extra attention to every detail pertaining to the condition of the car and to its placement on the truck. The 84 Porsche was in the same beautiful condition after being delivered to my Dad in Michigan as it was when it left me in Minnesota. Thank You
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Poster: Tom
Review:
I was in Calgary Canada , and had a friend in Phoenix meet Michael the driver , the car was inspected and found to have one extra dent the was not on the manifest which was quite large. My friend accepted the car and noted on manifest that it had an extra dent. Within a few minutes Michael called to say that car had a dent that he did not see at pick-up and must have happen during transport, he then said fax the bill and he would cover it, What an honest thing to do. Thank you I will pass your name around great service Regards Tom McGuire Order # 36929 Runyon Trucking Great Honest Driver Michael. !!!!
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Poster: Patricia
Review:
My car went from Spokane, WA to Dallas, TX in less than a week - you bet I was happy! The rate was less than half what I was quoted from other transport companies. Without a doubt I'll use and recommend Direct Express Auto Transport in the future.
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Poster: Don
Review:
Would use again - did an excellent job. The driver - Kevin Vertz was a great guy who was very helpful in getting the truck unloaded & went above the call of duty when it wouldn't start. A good experience.
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Poster: Ronald
Review:
We were very happy with the service! The driver communicated with us throughout the process and we were never worried about whether or not the car was going to get to us in one piece.
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Poster: gregg
Review:
I just wanted to say that I was verry happy with the services I will definetly use him again thanks J&J OR J&T TRANSPORT.
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Poster: ramakrishna
Review:
Quote was 825- NJ to CO open trailer door to door. Much better than Cascade or Angels (approx 950) but more expensive than the DAS quote of 660. But DAS wasn't door-to door and had all sorts of horrendous add-on fees and very mixed reviews online. I found transportreviews.com a useful site to check out various truckers. Direct Auto scored very high. Placing the order online was simple- one all inclusive door to door quote and an order number (36724) and confirmation email with basic details. It would be better if the conf email had all the order details and was trackable online by me. However, the customer service reps were good when I followed up with a phone call and gave them my order number. Payment was simple- 150 by credit card to "auto transport direct" and 675 cash to the driver. My car got assigned by the broker to one trucker and then to another trucker (Merit express) the next day. It was picked up on day 5 (within the 7 day window) and then delivered in 5 days which was pretty good for 1800 miles. Driver Maurice Abbott delivered my Lexus in excellent condition; meticulous and cheery army technician from georgia- seems he found this driving gig online and was given a truck that wasn't in prime condition but he managed well despite having two flats on the road. He brought one car to Nebraska and 5 more to Denver- all from the Penn NJ areas so it looks like a reasonably efficient broker set up. One issue is they could have a better tracking/comm system- I had to call my car dealer in NJ to find out that the car had been picked up instead of getting a broker notification that it had been. Also I had to call the broker to find out where the car was a few days later; when I did that they got in touch with the trucker and I got a call in 5 minutes telling me where the car was. The broker had given me a cell number for Merit Express's office but calling that number myself didn't help- maybe they should have given me the driver's number. The driver called the evening before the car arrived to let me know when he would be coming in. Two-day notice would be much better. All considered, a very good experience; I would definitely use the service again.
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Poster: Teresa
Review:
I would definitely use this company again. The price was exceptionally reasonable and the service was excellent. I was concerned because the car was in a very small remote town in the mountains of Pennsylvania. I called Thursday afternoon, the car was picked up Friday evening, and delivered to me in Ohio by noon Saturday.
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Poster: Amy
Review:
I was a little nervous about setting this up on line, but decided to anyway. I was extremely impressed with the prompmtness and line of communication the driver kept with me! THANK YOU! Amy L. Price
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Poster: Danny
Review:
Great Service great price and Great Customr service. I would deffinetley use this service again. No Hassle
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Poster: David
Review:
For the pick up, the driver didn't call first, the person was going to be leaving their home soon so they were glad they hadn't left. If they had been gone I'm not sure what that would have meant. The driver did call me though the day before for the off and that went smooth. Overall great service, I'd use the service again and recommend to others.
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Poster: Kathleen
Review:
The transport carrier was efficient, responsible, knowledgeable and responsive to our phone calls. The transport took longer than we thought it would but that was okay. The price was the best for the service and we are very satisfied. Thank you. The driver and my contact person at the company had Russian or similar accents but I am sorry I did not remember their names. I enjoyed talking with the driver very much.
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Poster: Maxim
Review:
Fast Transportation provided on-time, quality service. They communicated delivery progress accurately. Would recomend to use this company.
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Poster: Walter
Review:
car was picked up on Friday and arrived in Ohio on Tuesday. Wonderful service! Thank you Margaret Fink
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Poster: Ann
Review:
I was really impressed with your service as well as the driver and his contact person. I was 100% please with the entire process and the service we received. Thanks so much. Anne Krajewski Harbert
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Poster: Co
Review:
Lightening service speed.If there was a button for SUPER EXCELLENT my dot would be there. SUPER EXCELLENT   <-<< @(o_0)@
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Poster: Geoffrey
Review:
Good service, good driver.
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Poster: Roger & Patricia
Review:
First time transporting a vehicle from California to North Carolina and was pleasantly surprised. The only flaw was when the driver was to pick-up the vehicle he didn't call before hand, as requested. It would have been nice to know when he was to arrive. On the delivery end it was great, Anna called and let us know that she was ready to deliver the next day and gave us a time range which was great. So all in all it was a pretty nice experience and would recommend this company to friends and family.
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Poster: Earl
Review:
Mitsubishi Pickup arrived OK, no problems. NOTE: I thought I had contracted for transport of a Jeepster from Washington, IA 76113 to Vine Grove, KY 40175, but I have heard nothing from you. Please check and advise. William N. Hibbs
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Poster: Ronald
Review:
The driver transported two cars and was very capable. The service was rapid and reasonable. I was very satisfied.
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Poster: Ronald
Review:
I was very pleased with the professional service and the competence of the driver.
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Poster: William
Review:
every thing was fine and wonderful. The ladies in the photo are also beautiful
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Poster: Javier
Review:
Dennis was outstanding, he was on time, friendly, excellent attitude, caring and the perfect guy to do this job. Thank you so much for your services....of course I would use your services again and I will recommend this company to my friends and to whoever ask me about transporting my car back to Florida.
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Poster: Warren
Review:
Very quick pickup and delivery... Extra nice company. Very fair price and excellent service. AAA
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Poster: Rebecca
Review:
Fantastic service. Prompt and reliable. I will definitely recommend your company to others.
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Poster: Carol
Review:
I would use you guys again - but would ask not to use All Wayz Transportation. I was told by the "owner" James (when my car was one day out) that they ONLY accept CASH on delivery. Your email stated that 3 forms of payment were acceptable. Cash, Money Order or Cashiers Check. I had a bit of a screaming match with him on the phone in order for him to finally accept the money order that I had already purchased and filled out. It made the entire transaction feel a bit sleezy.
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Poster: Louis
Review:
Regarding Direct Autotransporter Order #36455: After reading reviews of auto carriers I entered my transport order with Direct Express online on the afternoon of 04/25/08. The job was to pickup my Honda 2000 in Tulsa, Oklahoma and deliver it in Los Angeles. An hour after placing the order a person at Direct called to tell me a truck had been assigned and that the driver would call me soon. In another hour the driver called to say he would pickup on 4/27/08. He called on the morning of 4/27 and we arranged the pickup. (He arrived with a first-class rig at the appointed time and was a delightful, confidence inspiring guy.) On the afternoon of 4/30 my daughter called from Los Angeles to say that she had received the car in perfect condition and that it was tucked away in the garage! Everything went smooth as silk. That's how easy it was.
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Poster: Scott
Review:
From the time I went online to schedule to the time the car was in my garage was a total of 7 days. Very happy!
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Poster: Jean
Review:
No hassles, the confirmation email was received promptly, the transport company contacted me within two days, the car was picked up the next day, delivery to the final destination was made within the predicted time. The driver was courteous. Thank you.
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Poster: Eric
Review:
The driver was very polite, professional and trustworthy when picking up the vehicle. This was a specialty vehicle, and I felt confident he would take care of it. When he arrived to meet my brother to the car off, my brother liked him so much he bought him lunch! NICE!
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Poster: John
Review:
You utilized Cando Express out of WA State to transport the vehicle from my dealership (Earnhardt Toyota, Mesa, AZ) to Spokane, WA. The driver, Gary, was fabulous. My customer reports that he arrived on-time, and since his truck wouldn't get to the location desired, he agreed to drive to the location in the customer's vehicle, and had her take him back to his rig. My customer reports that "He went above and beyond" We are both very pleased with your service, and choice of local carriers. My hat's off to you and your whole team. I can highly recommend your service to anyone. Thanks again! John Engen Earnhardt Toyota Mesa, Arizona (34169)
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Poster: Pat
Review:
The company contact person was excellent and kept me informed of what was going on with the car. She called and told me the time he would meet me and he was there at that exact time......that amazes me!! Someone cared about you not sitting and waiting all day. They need to tell the dealerships that, they don't seem to care at all!!!!! My order # was 35332 Thank you for using such capable experienced people, it just made all the difference.......
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Poster: Sanchir
Review:
Great experience on all of the three orders
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Poster: Andrew
Review:
Abdul's Towing (Atlanta Metro based) was very professional. Kendall, the driver, was extremely thorough in his inspection of the vehicle before and after transport. The transaction was smooth and easy - I highly recommend them.
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Poster: Paul
Review:
DISPATCH FOR DRIVER DID NOT KNOW ANYTHING ABOUT THE ORDER NUMBER YOU ASIGNED TO ME, ONLY WANTED TO WHERE IT WAS PICKED UP AND GOING TO. TRANSPORT DRIVER DID NOT RETURN PHONE CALLS. HE DID TRANSPORT THE CAR IN 8 DAYS. OVERALL I AM HAPPY WITH THE SERVICE AND PRICE AND WOULD USE YOUR SERVICE AGAIN.
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Poster: Harvey
Review:
very fast and simple. good people all around. would use again.
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Poster: ed
Review:
TRANSPORTER WAS GREAT AND VERY SMOTH TRANSACTION
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Poster: Nimmi
Review:
The driver Mawzi was very responsive to my calls and kept on schedule througout the trip.
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Poster: Gandy
Review:
Thank you. During the process I spoke to two people, and they were a pleasure to deal with, including the driver. The driver was pleasant, patient and a joy to deal with. Thanks again.
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Poster: Richard
Review:
My 2007 Cobra Jet Mustang arrived in Temple GA. in perfect shape and on time. This company is so reliable and excellent I am using them again to havemy "99" GMC hauled down to Va. I told alot of my firends and wokers that if they ever need a car moved to use Direct Express auto tranport. Thank you for the excellent and professional business, I will use you over and over again. Richard Davis
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Poster: john
Review:
nice, easy transaction. booking was easy and delivery was as expected, when expected. no hassles - would recommend and would use again - thanks!!!
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Poster: Daniel
Review:
Your service was excellent from beginning tt end. Thankyou, Daniel Jones
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Poster: Daniella
Review:
Mr. Baxter was excellent. He was honest, fast, and responsible. I was very concerned about "shipping" my car since I had never done it before. Mr. Baxter gave me his cell phone number so I could contact him anytime if I was worried. Mr. Baxter did an excellent job and I would for sure hire him again to ship my car. I was very pleased with the service. He picked up my car on April 19 in East Lansing, Michigan and had it in Austin, Texas by April 22!! I could not believe it. Also, except for some bugs on the car (which Mr. Baxter graciously offered to clean off but I didn't let him) the car arrived in perfect condition. Nothing was stolen and the car arrived just like I left it. I'm very pleased that Mr. Baxter was trustworthy and did a hard job very well. You should for sure continue to use RAD service as one of your providers, in particularly, Mr. Baxter. Thanks Daniella Lyttle
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Poster: Jim
Review:
Nice job....very impressed. Easy to get done via the website. Picked up within 24 hours and off was good. Bob and the team locally were good to work with. Vehicle was a tad dirty but that was to be expected since open carrier - I expected that. Outstanding ...thanks for making it easy and affordable!!! Jim Merrill Shipped Daytona Beach to Hudson Ohio 71 Cutlass
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Poster: Betty
Review:
Very pleased. All contacts were courteous and professional. The car was picked up and delivered in a prompt manner. Arrived just fine...thanks.
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Poster: Randy
Review:
Our transport company/driver (Minten- Michigan), was very good. Communicated well. Set proper expectations.
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Poster: Nellie
Review:
Order Number: 35540 - Was assigned to Miller's Express Inc MN - The service I received from the driver was excellent. He was professional and accommodating. He kept us informed of where he was at and times frames involved. We were able to call him directly with questions and he was ready to answer. I felt we received a good value for the money.

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Reviews: 3151 - 3200 of 3613
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