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What customers say about our Direct Express Auto Transport staff...

Direct Express Auto Transport Associates

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Poster: Gary
Review:
the only issue is the driver of the transport company didn't call and leave a message the day before pick up. I had to call Legacy and they told me he was in the area and to call him. Luckily, I wasn't doing much. The driver was on time, nice guy and it went well.
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Poster: Bernadette
Review:
Bob provided us with excellent customer service, he called me several times to let me know his progress, Kudos to Bob
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Poster: Bob
Review:
Everything went very well. The only thing that I would suggest is to fully explain how your program works because most people do not know. I wanted to pay in full when I placed the order and I was told that you do not do it that way. I was going to cancel and the lady I spoke with was just going to cancel the order rather than explain how the process works and save the sale. She was very nice and appologized however a simple explanation would have convinced me. I figured out on my own that your company charges $150 and the remainder is given to the trucker and that is the reason for the two seperate payments. I understand. I will use you again when in need. Bob Bressi President
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Poster: Clifford
Review:
Best bang for the buck!
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Poster: George DeVito
Review:
excellent phoneskills doortodoordeliverygreat everyone fromstarttodeliveryweregreat thanks
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Poster: Jie
Review:
thank you ! i will use again . and i let my friends and my company know it. jie
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Poster: Victoria
Review:
Complete satisfaction. Very polite. Will use this service again
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Poster: frank
Review:
Delivery drivers were terrific. all phone contacts with the office were excellent. great service.
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Poster: Markia
Review:
My driver was excellent. Unfortunately the first driver wanted to pick up my car too soon. I mentioned the available dates to the contact person at Direct Express in order to included a note on the account. The person did not include the note and I almost missed having my car assigned to a driver. Once the car was picked up, everything was fine.
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Poster: Lorraine
Review:
Initially the customer service girl was a bit rude,however the transporter was a very nice man, who was extremely professional and assured me of the complete care he would take of my Land Rover. Which he certainly did. Thank you.
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Poster: thron
Review:
they did a good job and was on time. i will use the again if i have and would refer them also thanks.. use me for referrence mr lane 973-687-7288 anytime
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Poster: Quyen
Review:
They delivered my car from Iowa to California. They picked up my car within 2 days and delivered my car in 4 days. I highly recommend them to my friends. Thanks!
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Poster: Ernest
Review:
He was prompt and did a great job. The cost was very reasonable considering other companies charged a lot more. He was available to call on his cell phone which was very good for me. Great job all aaround.
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Poster: Ezequiel
Review:
experience was great,at first was can of scrace but auto transport made it easy excellent services,timely calls overall great... thank you E,Rosario
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Poster: Carlos
Review:
I'm still awaiting my refund for my canceled order # 37694
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Poster: Curtis
Review:
The Transporter driver, Johnny, was very friendly and efficient. He knew what to do and did it well. Was always courteous when I called to inquire as to the present location of my vehicle. The only thing I would mention is that he was supposed to have called me when he delivered my vehicle to my relatives home. Apparantely there was a mix up and he mentioned that my relative said they would call me to let me know the vehicle was there. ALL IN ALL. GOOD JOB MATIES!!!! I would use you again or recommend your organization. Thanks again, Curtis Faulk
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Poster: Chad
Review:
This was the first time that I had a cehicle transported, so I was nervous about having it done. After everything was done, and I had my car, I must say I was very happy. A trucking company was found right away, and my car was picked up and delievered on time. The driver was a great guy, who took extra special care when loading, and unloading the car since the front air damn sat so low. He knew how to get it on and off the trailer without damaging it.
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Poster: Dan
Review:
My driver, Bernie, had to contend with a car that was running when he picked it up, then would not start en route when he needed to move the cars around. Regardless, he persevered and made the trip on schedule. For delivery, he once again went above and beyond to get the car as close to my residence (country) as possible due to the non-operating condition. The final stretch was difficult to navigate due to narrow, winding roads; however, he was a "pro" and made it look easy. My only concern was that he was putting his horrendous schedule and the satisfaction of customers (prompt delivery) ahead of his own well being. This is impressive customer service in a time when it is a rare commodity in any industry. Thanks, Bernie!
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Poster: John
Review:
I had a wonderful experience. My car was assigned to a truck within two days, and even though I had to fly out of town before the car could be picked up, the carrier was very flexible and worked with me. I ended up leaving the car with a friend who was able to sign off on it. The carrier gave me periodic s throughout the day regarding when they picked up the vehicle and when it would be delivered. The company was family-owned and operated, and they were truly a joy to work with. I would definitely use this service again and will be sure to let my friends know. The price was just right at only $600 from Miami to South Carolina, and everything went as smooth as silk. Thanks for everything!
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Poster: Roy
Review:
Only problem was that the company did not have a satisfactory BBB rating. Other than that pickup and delivery were both on a timely basis. Very satisfied with total experience. Thank you.
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Poster: Robert
Review:
Well pleased; calls for picking up the vehicle & delivery were made the evening before & the time frame given were within that time frame. Order #37626
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Poster: nairiosangh
Review:
Everything was perfect except for one thing ; the lady who answered the call the very first day I called was rude. Nario.
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Poster: Mercado
Review:
The drivers are friendly. I never had a problem shipping the car. I will definetly use your company again.
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Poster: Chad
Review:
Service overall was excellent. My vehicle arrived with a long scratch in the left rear door, and was extremely dirty. I understand the dirt, I don't understand the scratch.
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Poster: Suresh
Review:
I am really impressed by the promptness and care right from booking date till vehicle was delivered. Driver "Dale" really was excellent and knowledgefull. I would highly recommend Direct Auto. Whole process (booking , assignment of carrier and delivery) was complete within week!
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Poster: Romeo
Review:
THANK YOU FOR YOR BUSINESS,,,, I CALL YOU FOR MORE SHIPPING.
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Poster: Harrison
Review:
Very pleasant and professional experience. (driver was super nice and very careful A+++) I will call you again in a couple of months as i have another car in florida which i need to ship. THANKS AGAIN, HARRISON
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Poster: Sid
Review:
Great experience, I would certainly use your company again. Thanks, Sid Peck
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Poster: Lisa
Review:
Site easy to navigate, fast and extremely competitive pricing, very easy and efficient arrangements. All details were covered and there were no unexpected surprises, everything went exactly as planned. Car was handled with care and caution, communication with carrier was great and I would highly recommend this method and broker to arrange auto transport for anyone.
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Poster: Ruben
Review:
Day and Night Inc. did an outstanding job, Karen was courteous and Mike our driver briefed our son in Irving, Texas on the process during the pick-up phase, transport status was immediately and cheerfully provided. The -off was coordinated and I would say the whole evolution was conducted in a professional manner. I would wholeheartedly recommend the the company to others and would use the service again myself.
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Poster: Susan
Review:
Prompt, polite, courteous service, the gentleman that brought the vehicle was there when he specified, unloaded and cleaned up his tools. Driver had a very pleasant and professional personality. Thank you for a job well done.
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Poster: Amelia
Review:
This is my second time using Direct Auro Express (August 2008 & May 2008). I will use service again in August. I am exceptionally pleased that the vehicle was delivered/picked-up as I requested and/or needed. Moreover, it was returned the same way it was picked up. The drivers call ahead of time and inform me expectations of delivery, so I do not have to worry and I am not caught off guard!
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Poster: Chip
Review:
I'm very happy with the entire transaction. Ease of placing the order was excellent. Communications from the dispatcher (Wade) at Relocation Station - NC couldn't have been better. The driver (Doug) called me several times to let me know how his schedule was going, so I knew exactly what was going on and when to expect his arrival. Doug was a very nice guy and he was extremely careful moving the car off the truck. He even called me when nearing my house to be sure there were no low hanging trees that might damage the cars on the top level of his truck. I had never had a car shipped before and was concerned because of the horror stories I've heard, but this could not have been a smoother or more satisfactory experience. And the price was very reasonable. Thank you!!! Chip Hough Order #37806
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Poster: barry
Review:
This is the first time I have had to use an auto transport company and the results were excellent.I did all the leg work on line and my choice of transporter was the result of the positive reviews from the website www.transportreviews.com.I needed to help out my niece ship her 54 Ford from San Antonio,Tx to Hollywood,Fl.Direct Express subbed out to AAE Cargo Express(Alex the driver).He picked up the car on Monday and it arrived late Thur night.While he was unloading the car,he was extremely quiet,therefore no neighbors were woke up.The price of the transport was $100 higher than quoted ,but I did not book it when I received the orig quote and we are at the mercy of the oil companys price gouging.If the need arises again I will use the same co.Thanks Barry Betzing Hollywood,Fl.
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Poster: pete
Review:
THE MAN DELIVERING THE TRUCK WAS VERY NICE. WOULD DO BUSINESS WITH HIM AGAIN. DOUBLE R HAULING
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Poster: Harold
Review:
Easy..easy..easy. Cheaper than flying out and driving back!
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Poster: santha
Review:
Excellent serivce, Best price They picked up my car on monday evening and it was delivered on wednesday evening. Car was in good condition, and with a little dust. The carrier driver was excellent and helpful. The process was fast and easy. order number:37510 price:$575
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Poster: Wendy
Review:
Excellent service, easy to use. Car was delivered next day from Southeastern PA to west of Chicago. Would recommend to others! No hassle pick-up and delivery! Wendy
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Poster: Hettihe
Review:
Price was very competitive. Delivery was prompt. Only complaint was that the truck driver did not allow 100 pounds of items to be loaded into the car.as very compititive. Dilivary was prompt.
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Poster: James
Review:
Wow! You guys are awesome. I had the carrier call me 1 hour after you assigned it and it was picked up this morning. Way better service and prices than DAS. If I ever have to ship another car, you can expect another order. Car arrived in California in great shape just 6 days after pickup.
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Poster: JOHN
Review:
Excellent job , Easiest Shipping I have done yet.Best prices, No surprise costs .Highly Reccomend. Thanks Again John
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Poster: John
Review:
Placed order on Friday, driver from their contracted carrier contacted me the following Monday morning ready to pickup within hours. I actually had to delay pickup until early evening because my spouse had driven the vehicle to work that day. If I just had to come up with a complaint, it would be that I could have used a call from the driver at least 24 hours before pickup. Then, he could have gotten on the road earlier because spouse wouldn't have taken the car to work that morning. But, as it turned out, we quickly, readily, easily, and painlessly worked out a mutually agreeable pickup time for early evening that same day. Vehicle exterior was pretty dirty upon arrival (took two passes through the car wash) but hey, it was an open transport carrier, so duh! What would you expect? If that's an issue, get an enclosed transport carrier. No physical damage to vehicle during consignment and transport was noted upon arrival. Direct Express Auto Transport was definitely the most cost effective transport firm of those that I had researched; they had good reviews from both customer blogs and a couple of trade organizations alike. I, personally, give Direct Express Auto Transport high marks for contracting what turned out to be a high-quality auto transport carrier, and I hope that they pass along my report of 100% satisfaction to not only the contracted carrier but to the actual driver, and his boss, as well. Job well done!
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Poster: Lee
Review:
I couldn't be happier unless this service was free! The Direct Express site was user-friendly and I appreciated the prompt email confirmation as well as the easy-to-understand email instructions throughout the rest of the process. Iris and John Fern are consummate professionals and they kept me informed each step of the way. I felt the price was reasonable and the timeline was amazingly prompt. John Fern handled my vehicle with kid gloves at both the pick up and delivery points and he represents your service well. KUDOS TO FERN TRANSPORT; they really "deliver the goods". Thank you, Direct Express! Ms. Lee Phipps Order #37177
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Poster: Robert
Review:
An overall good experience, thanks!
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Poster: Derrell & Selena
Review:
Ivan, (VKI Trucking - NC/CA) did a great job transporting our vehicle from Los Angeles County, California to Oakland California....the car was picked up on a Friday mid morning and delivered the very next day on Saturday morning. Thanks so much! I woud definitely use them again....!
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Poster: Steve
Review:
They did an excellent job and were very careful with my vehicle. I would definately recommend and use again.
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Poster: WILLIAM
Review:
Thanks for the great service - we will use this place again!
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Poster: Kabeya
Review:
Excellent service, great communication with the drivers.
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Poster: Carl
Review:
I found the service to be very professional. The customer service was excellent. The e-mails as to the status of pickup and delivery of the vehicle was great. I am a very happy customer. I had cancelled with another service that charged me more to move the vehicle and after waiting for 20 days they had still not assigned a truck for pickup. I called your service and the price was much better and a truck was assigned the very next day. The vehicle arrived to me in 7 days in great shape. The driver called me 2 hours before arriving at my address. He was very courteous even though it was a thunderstorm in progress. Thank you very much !!! order#37423
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Poster: Rick
Review:
They did not call to say they were coming with the car. I learned of the pick up from the seller. Then two days later they arrived with the vehicle. It was lucky that we were home or we would have missed them.

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Reviews: 3101 - 3150 of 3613
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