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What customers say about our Direct Express Auto Transport staff...

Direct Express Auto Transport Associates

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Poster: Edgar
Review:
Paul picked up the car within a few days of the order. He called the night before to give me an approximate arrival time, and he called several times on the day of his arrival to give me a more precise estimate. He arrived very close to his estimated time, we met at a mutually convenient place off the main road, and he drove me to my house before putting the car on the truck. He estimated when he would get the car to its destination, and his estimate was accurate. The recipient of the car had the same good experience at her end. She detected no damage to the car. My experience in ordering the delivery was equally good. It could not have been better. Order Number: 43926
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Poster: Scenay
Review:
Our grand daughters car was transported from the DFW Mextroplex area to Covington GA. I was very pleased with the excellent customer service from the time I set up the transport over the phone to the delivery. Everyone one was very nice, informative and professional. The driver was very timely in the pickup and delivery and I could contact him by phone as needed. My grand daughter was very happy when she received her car. No problems. Oh! and the price was nice. Thanks Direct Express Auto! Thanks also to the carrier Corban Certified. Order #43317 Satisfied from Texas to Georgia
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Poster: Israel
Review:
Very pleasant experience, would recommend to friends. Driver was a good communicator, very professional.
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Poster: Oscar
Review:
I was impressed with the driver you guys hired. Motivated Transportation driver was very courteous and professional. I would defenitly use you again. Mr. Portillo, MD
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Poster: Stephen
Review:
Overall, the whole transport went very well. The vehicle was not damaged but 1 hubcap(center cap on aluminum wheel) was missing. I pointed it out to driver and he said I would have to file a claim. He also knew it was missing. The replacement cost according to what I've read online is about $40.00 What is the procedure for getting this replaced? Thanks
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Poster: Mitzie
Review:
You all did a very good job and I am hapy we used you.
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Poster: Frank
Review:
Very pleased with the service...prompt, courteous and delivered our car on time
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Poster: Aaron
Review:
Easy to setup. Pickup worked out real well. Car was out on small country roads which the truck could not use, but the driver was very accomodating to meet nearby and drive the off person back. Delivery window was only two hours (better than any cable company) and he came right at the start of the window. Walter was very friendly and thankful. Vehicle was in the same condition as when it was picked up. Highly recommend. After reading some of the horror stories on some of the other sites, I am so releived and would use them again.
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Poster: Nidhi
Review:
I placed order for my car shipping a month ago. Direct Express assigned the carrier within time window. It took 6 days for transit from California to Kentucky. Driver came on time for pick up and delivered the car on scheduled day. Everything went smooth. Overall customer service was excellent. In future also I would choose Direct Express for my Car Shipping.
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Poster: John
Review:
I would use your services again if I need to have a vehicle shipped. your driver craig was on time and did a great job of getting the vehicle to me.
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Poster: Theodore
Review:
Very pleasant driver. Very flexibile to accomodate my difficult schedule.
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Poster: Dwayne
Review:
Pleased with service. Price was very competitive. Driver was personable and knowlegable. Pick up to delivery was only 5 days( Florida to California $875.00). This is the place I will call or reccomend if Auto Transportation is needed.
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Poster: Arnold
Review:
everything was spot on....they picked it up when promised....and delivered it when promised.....without a scratch....thank you
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Poster: Earl
Review:
Regarding Order ID #43620, I had my uncle's pickup delivered from Iowa to Atlanta. This vehicle means a lot to me and I was concerned about having transported. However, after researching a number of companies I felt comfortable with Direct Express. The price I was quoted was cheaper than the other transporters I had researched and definitely less than what it would have cost me to fly up and drive the truck back. Randy (the driver) was incredible. He was friendly, professional and expertly managed the entire process, from pick-up to delivery. He called my relatives to arrange a pick-up point and was where he said he'd be when he said he'd be there. His delivery estimate in Atlanta was right on target. Thanks in a very large part to him this process was smooth and painless. I was prepared for the transport to take about two weeks, based on the experiences of a couple co-workers who'd had vehicles transported in the past (not with Direct Express) and other transporters that I had considered. However, from the time I set up the my request over the Web to the time Randy delivered my vehicle, barely four days had passed. I considered this extraordinary service! My truck was delivered in the exact condition it was before leaving Iowa. I was expecting a few rock chips and maybe a minor ding or two to be picked up along the way, but that was not the case! Again, I was pleasantely surprised. I will not hesitate to recommend you to anybody wanting to transport a vehicle. And I will certainly contact you again if I ever need to transport again. Thanks a million for an excellent service at a fair price. I couldn't be happier with my decision to use Direct Express!
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Poster: Pat
Review:
Terrific Service. Alex was great, vehicle was delivered INCREDIBLY fast
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Poster: Hector
Review:
The drivers truck broke down and thus the vehicle was a couple of days late, however, the driver and his wife are so friendly and professional that it did not matter. He was very safe with the car.
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Poster: Margaret
Review:
THANK YOU VERY MUCH FOR YOUR PROMPT SERVICE AND TOTAL CARE OF MY VEHICLE WHICH WAS TRANSPROTED FROM CALIFORNIA PITTSBURG TO GEORGIA LITHONIA. I WOULD HAVE LIKED TO PERSONALLY THANK THE DRIVER WHO DID THE CROSS STATE DRIVE. THANK YOU TO AUTO EXPRESS AND THEIR STAFF.
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Poster: Giancarlo
Review:
good stuff but pricey compared to others ive contacted ive used this company before so im familiar with the insurance policy. but the price is the only thing that bugs me
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Poster: lucia
Review:
Everything went very well. Kelly and Alexandra answered all my questions and always called me right back. The driver that picked up and delivered my car, Tony Campbell from Dealers Choice Transport, did a fantastic job, and was always available by his cell phone when I called for an . I would recommend your company to anyone that requires their car being shipped.
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Poster: Peter
Review:
Rod picked the car up and handed it off to Terry which saved me from having to drive an extra 100 miles. Both brothers were as nice as they could be and very professional and courteous!
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Poster: Joel
Review:
Price charged was $175 higher than other quotes recieved, but I was able to make arrangements with you on a weekend, when it was important to me to get things handled (car broke down away from my home and I needed to have arrangements in place before I returned home without the car). Other transport quotes, requested over the weekend, didn't arrive until early in the week, which I wasn't able to wait for. Your availability won the business. I was pleased you found a driver willing to retrieve the car from a very rural location, 30 miles from an interstate, where it broke down. The car was delivered directly to my mechanic. I haven't seen it yet but assume it arrived in good condition. Your representative was both helpful and friendly. Order #43616
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Poster: Mike
Review:
Price & service were excellent. Picked up the day I called it in and delivered the next day about 500 miles away. Very helpful and informative dispatch and driver.
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Poster: clay
Review:
Excellent service! Thanks
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Poster: Roger
Review:
Responsive staff. Was not aware that company would subcontract to get the cars moved, but that worked out OK. Price was very good. Truck driver stayed in touch with us regarding delivery date & time.
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Poster: Lynne
Review:
My car was in an accident in South Carolina and I wanted to have it repaired in Ohio where I live. My car was picked up directly from the car shop in SC the day after I ordered the transport and it arrived at the body shop in Ohio the very next day. The service was great, everyone was very helpful and the price was the most reasonable I could find. I was very pleasantly surprised that I got my car so quickly. Overall a very good experience. my order number was 43297 and the transporter was Conway Hauling Services
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Poster: Robert
Review:
Dusk til Dawn was a great and careful transporter and the price was excellent! Thanks to all!
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Poster: Jeff
Review:
I just expected delivery to take longer so they took me by surprise. All was handled very well.
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Poster: Stephen
Review:
All Wayz Transportation was great! They were professional, courteous and caring. I'd recommend them to anyone who needs a car transported.
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Poster: chris
Review:
I found this company using Google search and a referral program from that search. I made a phone call to verify the price I was given on line. The agent assured me the price on line would be the price I would pay. I did a bit more shopping and found a price that was fifty dollars cheaper on-line. I called that company to verify the price. Their price would actually be another hundred dollars more than the price shown on line. I went back to Direct Express' web sight and filed out the form. I got a call that afternoon informing me my vehicle would be picked up the next morning. I am in New Mexico, the car was in Colorado. My friend in Colorado met the driver the next morning. She opened up the garage for the driver. The driver took the car and before my friend and I finished our phone conversation the driver was on his way. That evening I get a call from the driver saying he will be at my house in an hour. An hour later he pulls up and ten minutes later my 1963 Falcon Wagon was on the street. I am having so much fun driving my classic around town. The major corporations of this country have forgotten about customer service and that makes me so very sorry for this country. But the independent business people of this country still know that customer service is part of the deal. This business transaction is proof that this country is still made up of honest and caring people. Every once in a while I run into operation that reminds me of what is right in the world. Thank you for treating me right. Chris Sisney Truth or Consequences, New Mexico USA
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Poster: Will
Review:
This wae the 1st time I used your service and everything went as planned. Being I'm from Canada and I was meeting the transport truck in Minneapolis at my Head office I was very concerned at first. I will pass your name on to whomever needs this professional service in the future. Thanks again! Will Brandt
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Poster: Jennifer
Review:
Order# 39177 I originally went with Direct Express because of the listing with the Better Business Bureau and good reviews on other consumer websites. I was very satisfied with the service. It was easy to book and a truck was ready very soon, from North Carolina to California in less than a weak. The price quote was as low as the other quotes I had received from companies with poor reviews and one of the lowest prices overall. The delivery was very fast and easy. The driver had some trouble finding my location but the contact person was always in contact with me via cell phone. I felt they took good care of my car and delivered it fast and at a low price. I would recommend them to anyone who needs a cross country auto transport.
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Poster: Javier
Review:
The driver was excellent. My car was just in time.
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Poster: Angelina
Review:
I think more notice from the driver to the pick up person and letting the off person know the car is being picked up is important. The driver called in the evening to pick up the vehicle with no notice and didn't call me to let me know it was picked up. The person that sold the car to me called and let me know. We bought the car from a company but the car was not kept at that location. If the person who had the car were not at home the car would have had to wait another day. The driver was very nice but I didn't hear from him until he was a few hours from delivery. If I had not received a call from the seller, I wouldn't have been available to meet the driver that day.
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Poster: Babajide
Review:
It was great using you guys. Thanks
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Poster: LOAN
Review:
The truck driver from Eagle and Lions Transport is very nice. Thank you
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Poster: Kelly
Review:
I was so worried about shipping my car, but you did a wonderful job and I would recommend you to others and use you again.
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Poster: Jennifer
Review:
Affordable and reliable service. I would use them again and recommend them.
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Poster: Gill
Review:
THE BEST SERVICE I EVER HAD PERIOD AND THE FASTEST, every company is in your shadow for the excellant service you provided me, you have no equal to rival your superior service. Sincerely Mr. G. Wells
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Poster: Fouzia
Review:
I was so scared and apprehensive to have my car shipped. I was in Kansas City the day it was picked up and was told it would be in Maryland the next day, and it was! The driver was courteous, professional and I cannot believe how cheap and easy this process was. The total was $650 which if you think about it, it would have cost me at least that much in gas, hotel stay, etc not to mention all of my time wasted. My car was available for pick up on Tuesday, it was picked up Wednesday, and I had it Thursday evening. Ken was the driver who delivered my car. Nice guy.
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Poster: Dennis
Review:
JR WAS ALWAYS WAY OFF WITH HIS ESTIMATION ON HOW FAR OUT HE WAS FROM THINGS, HOW LONG HE WOULD BE, ETC., BUT THE OVERALL TIME TO GET THE VEHICLE TO ME WAS SATISFACTORY TO ME.
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Poster: Paul
Review:
DRIVER WAS NICE, VERY POLITE. THANK YOU.
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Poster: Melvin
Review:
OUTSTANDING!!! WOW, I received my vehicle in a matter of DAYS! I can't tell you how happy I am that I listened to my wife and call your company! Your Service has outdone the militarys by 1000percent! I TRULY THANK YOU and WILL RECOMMEND YOUR COMPANY TO ALL I come in contact with! YOUR PRICE : OUTSTANDING THE DRIVER : BOTH COURTEOUS and KIND and RESPECTFUL, always d me of his Time of Arrival. OUTSTANDING! YOUR SERVICE : PRICELESS AutoTransportDirect gets it to you, So you can get where you need to be..ON TIME! Thank you .. SFC Gomez
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Poster: Chris
Review:
girl on the phone was very knowledgeable and helpful, I'm sorry I can't remember her name.
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Poster: Gilbert
Review:
Very friendly and personable person.
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Poster: Steve
Review:
I have used Direct Express for two EBAY cars. Door-to-door was easy, prompt, and faultless both times!
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Poster: ALDA
Review:
Vehicle was picked-up in a very timely matter. Driver was prompt and very friendly and professional. Delivery was delayed by one day but only because the driver became ill during transit of the vehicle, so no big deal, glad that he quickly recovered and got better. Price for the transport was reasonable. Vehicle arrived looking cleaner than when it left..."excellent"...no car wash needed!!! If we or anyone that we know ever need to transport their car we would definitely recommend them.
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Poster: Yea Ping
Review:
Very good service. The only problem I had was that the driver did not understand English very well and I had to pick up my car on the side of the freeway. I thought that it was a little dangerous. The driver's next stop was to the north of my location, the pick up location was about 20 miles south of my location. I tried to convince the driver to the car off closer to my location in a parking lot closer to me, but he did not understand me and so I had to drive to his location to pick up the car. Overall, the delivery time was reasonable and the pick-up and delivery was prompt. The driver was very nice otherwise. Out of all of the transport brokers, Direct Express has the lowest price. Thank you.
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Poster: Carol
Review:
Order# 42201 Our experience working with you has been excellent. From the first phone call to the delivery of our vehicle, I cannot express the satisfaction of your service. The scheduling, the communication, and our driver, especially the driver, were above and beyond our expectations. Thank you so much for the quality of service you provided throughout the complete process. This type of service these days are hard to find. Also, what you say is what you do. Honesty is so important. Thank you again, we are very very pleased. (Daniel, our driver, is one of the most pleasant people to work with!!) Carol Miraglia
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Poster: Anderson
Review:
Very timely and very professional. We are thrilled. This is the second time we've used your company and both times were excellent. We used to use Autobahn Transport, but they let us down the last time we used them. Keep up the great work!
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Poster: FREDERICK
Review:
FAST SERVICE. EXCELLENT CUSTOMER SERVICE. PICK UP AND DELIVERY WAS ON TIME AS SCHEULED. WOULD 100% USE THIS SERVICE AGAIN. DRIVER WAS FRIENDLY. PRICE QUOTED WAS WHAT I PAID. THANKS! ORDER ID 42190

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