What Our Customers Are Saying About Us

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What customers say about our Direct Express Auto Transport staff...

Direct Express Auto Transport Associates

Stars:
Poster: Mary
Review:
This was our first experience with a moving an automobile and we were a little anxious, but it went very smoothly and would recommend this to anyone thinking about it.
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Poster: Charlie
Review:
Very professional and enjoyable experience from start to finish. Pricing was competitive. Would use again in a minute. Thanks!
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Poster: Sharon
Review:
Direct Express was a pleasure to work with and connected us with VIP LLC (Phila) for the actual auto shipment. VIP was very professional and deliver when they say they will. Nice job Direct Express. VIP LLC Contact Info: Dennis (DRIVER) 720-217-2595 Anna (MANAGER) 720-323-6443 Took them 3 or 4 days to deliver a car from the Phila area to Southern California. Good people to work with.
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Poster: Katherine
Review:
Super fast! I called late Friday night for a non-urgent pick up. One of those "whenever you can get to it" type deals. Well, to my surprise, the driver picked it up Monday afternoon from my dad in New Jersey, and it was at my house in far western New York at 6:00 the next morning! The driver was great. He kept me posted throughout his trip and called when he was about 10 minutes from my house. Drop off was fast and driver was professional and friendly. Car was perfect! Although it was only an old car, not an expensive collector/antique vehicle, he treated it with care. We had planned on driving out to Jersey to get the car (about 400 miles from our home) and trailer it back, but between the price of a trailer hitch, the rental of a U-haul, the cost of gas for an 8-cylinder 4x4 pick up truck, and meals (not to mention the hassle of getting there and spending so much time on the road) and the cost of putting the dog in a kennel, it would've cost us over $800. I thought about having it delivered, but thought it would cost prohibitive... until I called Direct Express Auto Transport. They quoted me a price of $425! Half of what I had planned to spend and no-hassle of a road trip. Since I wasn't in a hurry to get the car, I figured that transporting it would be fine. Never in my wildest imagination would I have expected it to arrive at my door faster than I could've gone and gotten it myself! I would highly recommend having your car transported by Direct Express Auto Transport. I experienced a fast, friendly, very affordable, no-hassle transaction. I truly cannot say enough good things about my experience.
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Poster: Rick
Review:
Overall your service was as advertisedI would use your services again.Thanks again
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Poster: Heather
Review:
Everything went very smoothly. I appreciated your honesty in not giving us a final price the first time I called (almost two months in advance) because you weren't sure what gas prices would do.... The only problem was that the truck driver couldn't pull into our street because the street had a 10 ton weight limit. Luckily we were borrowing a car from a friend, so we drove both cars to meet the driver at the Walmart parking lot (the closest place where she could stop) and drove home in the borrowed car. This would have been a real pain if we had not had the borrowed car.... Not the driver or Company's fault, but a possibility people should be aware of!
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Poster: Amir
Review:
I would definitely use your service...in fact plan on it ....for my second car in september. Thanks.
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Poster: John
Review:
Was very happy with service and delivery. I live in a rural area and I was called when vechicle was picked up at 8:30 in the evening. I live 5 minutes from the interstate so I arrange to meet the driver there. I took delivery of vechicle at 6:00am next morning. The driver was even able to get a couple hours of sleep. When I met him he had the car unloaded and took very little of my time to get me on my way. I would highly recommend! Thanks John Yoha
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Poster: Linda
Review:
We had a very good experience. You were flexible with my changing schedule which we appreciated. Time from pickup in Orlando to delivery to LA was 5 days. It worked out perfectly. Thank you!
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Poster: Kendra
Review:
I declare there is something wrong with the drivers sider door. It makes a popping sound as if the door lock and the lacthed are malaligned. Good Service. No Complaints
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Poster: Sidney
Review:
The driver was on time and in contact with me the entire time. The only thing is that initially I had to call to know when the car was going to be picked up. I think that it should be more clear that once we use a broker, the broker should get back to the client after sending the email to notify the client of the pick up date, then to follow up to make sure everything went well.
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Poster: Debbie
Review:
Thank you for great service. Tim was so nice and understanding a very good man. I will recomend you always . Debbie Buonafede
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Poster: Bart
Review:
The driver who picked up my vehicle was excellent! He maintained great communication and took good care of my vehicle. I also expected that it would take a week or so after the available date for it to be picked up, but it was the same day!! That was an outstanding surprise! Thank you for your service. It was a last minute decision to ship the car, and you helped out tremendously!!!
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Poster: Richard
Review:
Glad I did my homework when ing an auto transport company. You had the best rating and reviews and it's obvious why. I couldn't have asked for better service. Fast, efficient and affordable. Thanks very much.
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Poster: Heidi
Review:
definitely will use again when the need arises...AJ (driver) was wonderful!
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Poster: Nhan
Review:
The Driver: Robert was very kind & courteous. The road trip was shorter than I expected. I would recommend Jordan Transport and Robert to anyone that I know. Thank you for the great service!
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Poster: Shiv
Review:
Excellent experience and very promptly delived as promised/wanted...Looking forward to use the service in future.
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Poster: Chris
Review:
would def use auto transport again. thanks... chris myers
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Poster: Bob
Review:
Your company was very helpful but the agency that you handed us over to was absolutely wonderful and worked with us through a very difficult situation. "Thank you so much for your professionalism.
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Poster: Jeremy
Review:
i couldn't have been happier with the entire experience. if i ever have the need to transport a vehicle again, i will definitely use you.
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Poster: John
Review:
delivered on time, good service would use again.
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Poster: David
Review:
The process was absolutely excellent. The collision shop took the battery out of the car, so it was not running as I said it would be. Still, the transporter went out of his way to load and unload the car for the quoted price.
Stars:
Poster: Rocelle
Review:
After all the reviews on transportreviews.com, I was very careful when ing a broker. Direct Express was 5-star rated, but gave a very competitive estimate, so I went with them, even despite some very negative reviews. I spoke with different people, but Jenny was the main representative. I was very nit-picky with the carriers they assigned me, and Direct Express was very willing to reassign me to carriers if I wasn't satisfied with the one they assigned to me. They did this a total of 3 times, and didn't lose their patience with me, noting they understood that I had to feel comfortable with the carrier. The carrier, High Street Transport, was, for the most part, an excellent carrier. However, my car arrived slightly damaged - the left bumper had shifted and caused a gap between it and the car, and some metal part is now slightly sticking out of the car. The driver, Wayne, was very nice up until we started talking about how to settle the damage. He complained about how his insurance had a high deductible and stated that if he was going to pay me to fix the car, that I had to send him the part to ensure that I actually fixed it and didn't pocket the money. I thought this was ridiculous because regardless of whether I fix the car or not, I'm owed compensation for the damage to my car and the decrease in its re-sale value because of it. The situation was settled, and while the damage (as he states) was probably caused from the wind and not necessarily negligence on his part, he shouldn't have made accusations about me being "shady" about my intentions. Nonetheless, he was good about communicating before and during the transport, and was accomodating of my schedule, and was generally a nice guy.
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Poster: Ryan
Review:
The driver was a little over-optimistic about the pick-up/delivery times, but I don't think he was being intentionally misleading. Good experience all-around!
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Poster: Susan
Review:
I would used you all again. Thank you!
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Poster: Marilyn
Review:
Can't remember the drivers name but he was straight forward and honest.
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Poster: Aimee
Review:
Same day pick-up; best price Awesome company. So glad that I found you all. Thank you very much.
Stars:
Poster: Eilene
Review:
I am so glad I talked to a friend! I was signed up with another car transport company and a little worried about it - they wanted payment up front. I spoke to a buddy who said he used Direct Express and had no problems. Well, the price was less and the service great!
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Poster: Oscar
Review:
Car arrived when it was said it would. Driver very considerate and professional. Greatly satisfied!
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Poster: Carol
Review:
Very helpful staff. Fast reliable service. Thank you.
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Poster: Lee
Review:
Extremely effortless process. After reading other people's horror stories on the Internet I was somewhat wary of having my car shipped. But the entire process from getting a bid, to booking to final delivary went very smooth. Would highly recommend. Transport driver was helpful and courteous.
Stars:
Poster: Wei
Review:
our car was picked up the third day morning after the car is available and the drive actually beat us arriving in the destination. But the company make some arrangement so that the drive actually delivered the car the second day after we arrived. everything is very good, the timing and the person we worked with all the time. the car got dirty when it arrived, but it is understandable, there was heavy rain while the car was on road. i will chose this company again next time when we ship the car across the country. Thanks for a good job!
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Poster: Barbara
Review:
Randy, the transport driver, was excellent. Very safety concious and concerned about the car. Excellent customer services skills, very helpful and experienced in transporting cars! Transport cost was reasonable, everything was very timely. I do not have tracking number handy but it was from Las Vegas to Scottsdale.
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Poster: Carlos
Review:
Very professional. Would recommend your services and definitely use you again.
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Poster: greg
Review:
We had some problems getting the car off because of a bad tire and your driver was very patient and understanding wich made things much better.
Stars:
Poster: Katherine
Review:
Order# 43529 Service was excellent! I had to transport a car from Los Angeles to St Louis and Direct Express found a driver exactly when we needed the car to be shipped. The trucking company, Pappaws, was impressive! They picked up the car on time (almost to the minute!) and it was delivered in St Louis exactly when promised! Thank you!
Stars:
Poster: Elizabeth
Review:
To Whom It May Concern: I really appreciated using your company. I was very happy with the promptness of scheduling the pickup and then the communication in the last couple of days prior to the delivery. The delivery driver, Craig, was very nice and willing to help. If I need to, I will certainly use this company again. You guys have done a stellar job! Additionally the comment about the car being dirty was only on the outside and it was expected only because of being transported 1500 miles. Therefore it was not a negative remark on you part. I just wanted to be honest :) Thank you again for excellent service. Regards, Elizabeth Ritchard
Stars:
Poster: Susan
Review:
Everything was great!
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Poster: Mark
Review:
Answered all my questions even talked to truck driver while he was on the road. Thank you will call again when needed. My son is in the USAF and was glad to get his car, thanks.
Stars:
Poster: Jeffrey
Review:
I loved the customer service. The staff at direct express transport is very friendly and honest. no hidden fees or crazy prices. I shipped a toyota tacoma from san diego california all the way to everett washington which only took about 2 1/2 days and i am very impressed by that. immediately after setting a pickup date for my truck i had a carrier assigned to me the following day. unfortunately i was unable to get a spot on that carrier but direct express was able to get me on another carrier very fast. the driver was also very friendly and i got my vehicle and perfect condition. I would highly recommend direct express to anyone looking into transporting a vehicle. thank you direct express!
Stars:
Poster: Jocelyn
Review:
Except for my spare tire cover arriving shredded and the oil plug bolt coming loose and all the oil leaking out, my experience was really great. Diante, the driver stayed in touch. And, he showed me the two issues as soon as he arrived with the car. I would definitely recommend you guys. Thanks!
Stars:
Poster: Ashley
Review:
This service was very professional. I would definitly let my friends and myself use this service again. This driver was expectionally polite and helpful. Thank you again, Noel Family
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Poster: robert
Review:
on time, and was kept informed every step of the way.will use again.
Stars:
Poster: Kim
Review:
Everything went fairly well except delivery. Had to drive about 10 minutes to meet the driver. Without GPS would not have found him since we are new to the area. He said he couldn't come to our area but that is not true. He could have met us at a main street in our town.
Stars:
Poster: John
Review:
Steve @ Bluewater Trucking was prompt, honest, and very professional
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Poster: Michael C
Review:
I was happy with services of the company and the driver.
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Poster: eddie
Review:
will use again and recommend
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Poster: Gerard
Review:
everything went well from pickup to delivery... thank you very much..
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Poster: Heidi
Review:
My order number(s) 43990 and 43996 Name: Heidi Wallner, DPR Construction I've already referred you guys to someone. WOW...called me 1st day car was available...got it to destination the same exact day. Driver (DJ Cassone) was super...professional, courteous. Made my job much easier. Thanks Heather was wonderful as well. She was right on top of everything. Provided me with necessary info. Professional, knowldegable, etc Will definitely use you guys again, if needed! Thanks
Stars:
Poster: Sterling
Review:
Our experience was very positive. It was our first time to use this type of business and were very pleased. The driver was very nice. He kept us apprised of when he would be in our area and what his approximate time of arrival was. He made our experience a very positive one.

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Reviews: 2901 - 2950 of 3613
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