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What customers say about our Direct Express Auto Transport staff...

Direct Express Auto Transport Associates

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Poster: Prem
Review:
Promptly picked up and delivered on time (4 days from pick to delivery from Chicago to Irvine). Kept me regularly d especially before pick up and delivery of the cars. Answered my calls promptly and had relevant information to share. Easily accessible. Thank you for the great quality service at bargain basement price.
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Poster: Kayla
Review:
Easy to place order - prompt pickup - prompt delivery - curtious driver. Thanks k
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Poster: Brian
Review:
Cannot say enough good things about ATDirect. This is the second car we've had shipped. Even with a minor issue on the pick up end( Seller's fault not ATDirect), calls were prompt about the situation. The driver assigned to us was great, and kept us informed every step of the way. Margot and Brittany were awesome in handling our order and I would not hesitate to recommend them to anyone needing a vehicle shipped. Overall I'd give them three thumbs up if I had three, but two will have to do for now. Thank you ATDirect for another successful transaction.
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Poster: David
Review:
After doing reviews of potential transporters online, I found Auto Transport Direct. I read their reviews and everything seemed to good to be true, including the price. However, I am happy to report that I had a very good experience without a single problem throughout the process. The car was picked up Monday evening in LA and was in Gulfport MS Thursday afternoon. Very fast. My advice is that if you are confused by all the hype and such in the various company reviews, then use Auto Transport Direct because they'll move your car in a professional, fast and at a fair price. Thanks!
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Poster: Molly
Review:
cliff from Rademacher Inc. was my driver. He was very helpful and able to pick up my car on time. Your company was great at helping me out in a bind when the transport company I had previously hired backed out at the last minute. I will definitely use your company again!
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Poster: Robert
Review:
My vehicle was in my driveway 31 hours, 40 minutes after I placed my order. The vehicle, a 1965 C10 Chevy pick up was picked up in Webb City, MO and delivered to me in Stockbridge, GA. The whole process went smoother and faster than I imagined possible. The driver, Nickolay who delivered the vehicle was polite, courteous and helpful. Jenny took my order and was great to deal with. This was my first experience using an auto transport. The cost was very reasonable at $650. I would definitely use Direct Express Auto Transport again and would recommend you to others considering using an auto transport. You guys are awesome!!
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Poster: Jerry
Review:
Overall well satisfed. A couple of minor coordination hiccups with vehicle delivery. However, actual delivery went very well. No issues with Direct Express or the Ohio based company they slected to transport our car. Definately would again. Jerry
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Poster: Catrina
Review:
PA Port Express did a good job overall. However, setting of the time for pick-up and -off was way off. It was more than 5 hours of waiting from the time it was said to be, on both ends. The truck was too large it couldn't be door to door service although the roads are pretty wide on both ends. The driver was very courteous All worked out well except the waiting time after the notification calls. Thank you.
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Poster: Paul
Review:
My car arrived much faster than I expected.
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Poster: Allen
Review:
I have not seen the car myself because it was delivered to another address but I was supprised how quickly it was transported.I was told the car is in good condition and the driver was very professional. Thanks for the good service.
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Poster: Damien
Review:
The entire project was good from the start and all went smoothly as expected.
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Poster: Gary
Review:
The level of customer service rendered at Auto Tranport Direct was vey high. The only issue I had was a lack of initial communication with the transport company. However, my vehicle was delivered within 2 days. Job well done.
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Poster: Kathy
Review:
Overall my experience with Direct Express and Fenix VD was great. My Jeep arrived in good condition and on the date expected. The driver from Fenix VD was cheerful even though he had to go up an exceptionally steep hill to deliver the Jeep. I would recommend Direct Express to my 'snowbird' friends traveling between IL and the western states. Thanks again, Kathy
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Poster: Lane
Review:
From the first phone call to the delivery, everything went smooth...I was a bit skeptical of the whole process, but everything I was promised was delivered....Thanks...Lane
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Poster: Ira
Review:
We were very satisfied.
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Poster: Jim
Review:
Hog Haulers are extremely meticulous with their inspections! If you have a "big dollar" investment, I would choose Hog Haulers over and over again!!
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Poster: Ric
Review:
I was understandably nervous shipping a fully restored 1931 Ford Model A. I scoured the net looking for reviews of auto transporters and found many frightening stories. However, reviews for Direct Express were the most consistently positive I found of any company. They found an outstanding company/driver (Premiere Auto Carriers out of Newbury Park, CA) who went above and beyond to insure that my car was well protected for the haul from Iowa to California. Pickup and delivery were on-time and the driver was courteous, knowledgeable and very professional. I would recommend and use Direct Express and/or Premiere Auto Carriers again without hesitation.
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Poster: George L.
Review:
Jeff Paulson of JP Auto Transport was polite, knowledgeable and timely. The car needed washing when it arrived, but it needed it when it was shipped...just added a little more dirt from 5 days on the road. One minor item...neither you nor Jeff had called me to announce the shipment date...I only learned he was coming to pick up the car when I called him last Thursday morning to ask when he might arrive...and he said "in about 2 hours". Fortunately I was able to make it that day, but it might have happened on a day when I had other commitments. You should check your contact plans to assure that either you or the carrier call at least one day before picking up the car. THANKS for your and Jeff's help in delivering the car.
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Poster: Howie
Review:
They delivered the car at 9pm, because that was the only time that worked for my schedule. Communication could have been a little better between the driver, but they were very nice, and they took good care of the car.
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Poster: Sophia
Review:
I was very pleased that I was able to get pick up vehicle on the same day that the ordered was placed. The price was great and the service was excellent! Best Western Auto Transport was awesome; cheers to John and his team! Will definetly recommend to others!
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Poster: Henry
Review:
I am after all satisfy but: First at all this service is NOT from door to door. As pickup I drove a few streets to the truck. Also delivery was on other street then should be. and the contractor who was assigned sold this job to other subcontractor.
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Poster: Jim
Review:
Very nice driver, very professional.
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Poster: Don
Review:
love your work. thi sis my third tow through you guys and they all have been great and a good value!
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Poster: Stuart
Review:
I would really use CAT auto transport again if I need too. They were in constant contact with me and brought the car right to my location without any damage etc. Continue to use this company.
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Poster: Wendy
Review:
The carrier actually contracted was excellent. (Mapletree)
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Poster: Michelle
Review:
Direct Express offered and delivered excellent service. I sent my daughters car from SF Bay area to Portland, Oregon for college. I called on a Friday, the car was picked up at 11:00 Saturday morning and delivered to my daughter by Sunday 11:00 am. The driver was very professional as was the office staff. I was not sure about the testimonials if it was just a good web site or a very good company. I turned out to be the latter. Thank You for making this so easy and I would use and recommend this company.
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Poster: Nancy
Review:
I will refer you to anyone I know who needs to transport a vehicle. The cost was very reasonable - I would have spent at least 1/2 the amount flying one way and driving back, staying overnight and paying for gas! Also, the service was outstanding - Kelly Trucking (Pennsylvania)...
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Poster: Thomas
Review:
In ref to order #46690 My vehicle was assigned a trucking co. the day after my order was placed and the car was picked up within 2 business days (not counting the weekend). I received a call from the driver when he was 2 days out and he kept me up to date when he was en route keeping me informed to his exact arrival time. The overall time was 8 days from initial pick-up in NJ to delivery in Eastern Oregon. Overall from the time I placed my order to delivery of my vehicle was 14 days which is the time frame you use for a cross country trip on your FAQ page. Your company provided excellent service and I would highly recommend it to anyone who needed to transport a vehicle. The overall cost was $1575.00 which was what was quoted on your web page and if one took into account the cost of gas, food and lodging to transport a vehicle oneself your co. is probably cheaper.
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Poster: Steve
Review:
The transport company itself was great. I question paying the $150 to access them since I was paying the transport the remaining $450 direct for their services. Perhaps I didn't understand the deposit correctly, however, it seems it was charged just to arrange the pick-up and delivery company. A bit steep for that service. If this isn't the case, then an explanation of where the funds go might be helpful.
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Poster: Colleen
Review:
Have your car ready...this company is very quick to respond! I even got a covered transport, because the driver was ready to go in the direction I requested! Everything was great, and much easier than I thought it would be.
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Poster: Matthew
Review:
great job very fast great driver would use again and recomend using them thanks
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Poster: Carl
Review:
Richard & Cassie of On-Tyme Transport delivered our car to us very promptly and in excellent condition. They were very thorough and very nice to deal with. We would certainly do business with them again! Heather from AutoTransportDirect was very knowledgeable and pleasant to deal with. Our overall experience was excellent.
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Poster: Mary
Review:
We are so impressed with the quality service we received getting our car up to Michigan. The service was swift, the contact people professional and courteous and overall the transaction was smooth and easy to deal with. We have no doubt in our minds that if we buy a car again out of state (which we probably will) we will call upon your company to ship it. Thanks so much, Mary Lennox
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Poster: Erin
Review:
Overall, I was very satisfied with my experience. Pick-up was on time, however the driver had trouble getting to the correct address and listening to directions. Scheduling -off time was also a bit of a challenge. However the man who delivered the car was very punctual, helpful and nice. My friends who have used different companies said that their cars were picked up days to weeks late and that the company refused to deliver to their address they had to go meet them miles away! I, on the other hand, had my car picked up the first day it was ready and my car was delivered right to my driveway in the morning so that I didn't have to miss work! The driver from Pioneer Auto Transport (CA) was very nice and even called when he was ten minutes away so that I knew when he would be here! I would definitely recommend and use again!
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Poster: ALEXIA
Review:
Overall the timing and efficiency of pickup and delivery was great. Took 1 week to get my car from FL to CA. The only issue occurred with pickup. The driver tried to pick the car up a day early, but that wasn't possible. He said he would be there around a certain time the following day, however he didn't show up until after that scheduled time. There was no phone call or info as to when he would actually be there. Luckily he showed up before we had to leave that day, so it wasn't a problem. A phone call to give notice an hour or so prior to arriving would have been very nice though. During transit the delivery driver contacted me multiple times to give me an on the time of off and showed up in perfect time. I will definitely recommend this company to others! One suggestion would be to be able to provide you all with info as to the soonest the car can show up at the location in addition to when it can be picked up. In my case, for example, I was not going to be in CA until the 17th, but no where could I indicate that. I tried to guess about the timing of pickup so I would have the car here soon after I got here, but not before I got here. Luckily the timing worked out well but I was definitely worried the car would show up before I was here. Order # 45889 Total cost 1025.00
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Poster: Lyda
Review:
Your company was recommended to me by a friend, and I'm so glad I chose you to move my car. Service was great and car was transported quickly and safely.
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Poster: lei
Review:
good price, good service, good transporter. will recommend to friends and will use for future.
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Poster: Melody
Review:
I WOULD DEFINATELY USE YOUR SERVICE AGAIN! THANK YOU , AND I WILL CERTAINLY RECOMMEND YOU TO ANYONE WHO HAS FUTURE NEEDS OF TRANSPORTING THEIR VEHICLE.
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Poster: Michael
Review:
Everything was done as promised.
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Poster: Dave
Review:
CHRIS STAYED IN TOUCH WITH ME VERY WELL & THE CAR WAS DELIVERED IN GOOD CONDITION & IN A GOOD TIME FRAME. THIS WAS THE FIRST TIME I HAVE HAD A CAR DELIVERED LIKE THIS & THE ONLY THING I DIDNT LIKE WAS THAT CHRIS TOLD ME A CERTAIN TIME THAT THE CAR WOULD BE HERE. THE CAR WAS LATER THAN HE TOLD ME BY A DAY AND A HALF, BUT IT WAS STILL IN GOOD TIME. I STAYED UP LATE WAITING FOR HIM TO ARRIVE. I WOULD RATHER HAVE HAD HIM TELL ME A LATER DATE & THEN GET HERE EARLY. AGAIN IT WAS DELIVERED IN VERY GOOD TIME & I AM VERY HAPPY WITH YOUR SERVICE & WILL USE YOU AGAIN. CHRIS WAS VERY PROFESSIONAL & COURTEOUS. THE COST FOR DELIVERY WAS VERY REASONABLE. THANKS DAVE ROBINS
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Poster: Laurence
Review:
The driver was wonderful.My car arrived there when he said it would get there. Price was reasonable. No complaints whatsoever.
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Poster: Robert
Review:
Driver very accomadating will use you again
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Poster: James
Review:
Everyone was very nice and towing was prompt.
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Poster: Stephen
Review:
We were very impressed with Darrell. He was very forthright, and he we were able to keep in contact with him throughout the whole time he was transporting our car. He also was very flexible in where we needed to and pick up the car. When he arrived in Dayton, OH before we did, he was able to work with us to leave it at a friend's house. He was very professional and we would have him as our transporter again. We thought that the price for transportation for was about $775, which we thought was reasonable since it was being transported from Puyallup, WA to Dayton, OH. We had a very good experience from our this being our first time using this transportation company. Direct Transport was very prompt in their communication with us in getting in contact with our driver.
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Poster: Tina
Review:
Excellent customer service with prompt pick-up and delivery of our vehicle. After much research on the internet we chose your company and were extremely satisfied. The driver was courteous and kept in contact with us throughout his trip. The entire process couldn't be easier. I would highly recommend your company.
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Poster: Peter
Review:
The only issue was the second truck (Fast & Furious Hauling)that called to P/u my car called at 1900 hrs and wanted to p/u the car at 2000 hrs. They ended up getting caught in traffic and arrived at 0200 hrs. When ping off the car they ped it off at 0130 hrs. Good guys, fast they are. Thank you.
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Poster: Nikki
Review:
This transaction was great, very timely, good communication, reasonable pricing. Four Wheeler Express was our carrier and the service was excellent. Very timely, knowledgable, good communication the rate was excellent. Would absolutelly recommend and use again! Nikki, Alberta Canada
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Poster: Randy
Review:
Order # 45908 Carrier was Mactrac. Drivers were professonial and very accomodating. They called well in advance of the pick up and the delivery and were on time for both. I was very happy with the service and will recomend your service to others.
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Poster: Curtis
Review:
Driver seemed a little belligerent. My parents thought he was drunk when he came to pick up the vehicle. We suspect the driver side window was left down during transport, but can't confirm. Also, vehicle showed up without a phone call to let me know when it would be delivered. Luckily, I was home to receive it. Otherwise, I'm not sure what the driver would've expected having unloaded the car without even confirming someone was around to receive it. As for DirectExpress arranging the transport, everything went according to plan. Initial phone contact to arrange delivery was pleasant and professional. When I called back to see if I could arrange a specific pick-up date (my father was having surgery and needed a couple days to be available for pick-up), the second phone contact was not as pleasant as the firstalmost like I was being treated like a problem client when all I wanted was to request a specific pick-up date. Price was fair, though, and overall the vehicle was delivered unharmed. I have a feeling I got lucky with this one, though...
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Poster: Erika
Review:
It would have been helpful to know when the truck was picking up the car the day before it happened. They called on the same day and said the truck would be there in 2-3 hrs. He did say that he could wait if my mother wasn't home, but it did work out fine. The delivery driver was very nice and the car was delivered in perfect shape.

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