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What customers say about our Direct Express Auto Transport staff...

Direct Express Auto Transport Associates

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Poster: Danielle
Review:
This was the first time I ever needed to ship a car and it was surprisingly easy. Of the most well reviewed companies, Direct Auto Express offered the cheapest quote - 950 to ship my car from California to New Jersey. I was very impressed that a few hours after I placed the order, I received a call letting me know that my car would be picked up the next morning. Even though my car was shipped cross country in winter, it arrived in 7 days. When I wasn't available to receive it upon delivery, the Pioneer Auto dispatcher was very helpful in informing me about where my car would be stored. My one complaint is that the driver didn't seem to speak english very well and when he called me regarding the delivery I couldn't understand him. A dispatcher called me the next day to clear things up, but I was a little considered that I hadn't understood what the driver was trying to tell me. Otherwise, I was very pleased.
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Poster: Joseph
Review:
This is my 2nd time using Direct Express and Iam very pleased again,I will continue to use and recommend Direct Express. THanks
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Poster: Christina
Review:
It was very simple and easy for me to arrange for my car to be picked up and delivered to me in another state. The processes was quick and efficient and when the car was delivered the driver had it off of the truck, running with the heat on, ready for me. It was great. I would use this service again or recommend it to a friend.
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Poster: Estherlena
Review:
Driver kept me informed of pick and off times and was very friendly.
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Poster: Gary
Review:
i WAS AT FAULT IN NOT PLANING AHEAD ENOUGH TO HAVE THE CAR DELIVERED SOONER....EACH PHONE CALL FROM YOUR COMPANY WAS WITH A PROMISE THAT WAS KEPT, DATE WISE AND TIME WISE. THE DRIVER WAS ESPECIALLY PLEASANT AND APOLOGETIC BECAUSE THE CAR HAD ENCOUNTERED A FEW MUD HOLES ALONG THE ROUTE. HALF AN HOUR AT THE LOCAL CAR WASH THE NEXT MORNING DID THE TRICK!! THE PRICE FOR SHIPPING, $625.00 WAS PRETTY CLOSE TO OTHER QUOTES I WOULD USE THE SERVICE AGAIN, I AM DUE BACK IN NEW JERSEY ON APRIL 22ND....HOW MANY DAYS AHEAD MUST I CALL IN ORDER TO HAVE THE CAR GREET ME WHEN I ARRIVE?
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Poster: Anil
Review:
Fully satisfied.Excellent customer Service.Will recommend to my friends and family.Driver was very courteous and knew his job well.Pick-up and delivery was perfectly on time.Overall good company to rely on.
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Poster: Kevin
Review:
While my overall experience was good, I was unhappy that the gas in my tank had clearly been siphoned off. That sort of thing just makes you wonder about the entire treatment of the car on the trip.
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Poster: david
Review:
I was thoroughly satisfied with the whole process. It was a reasonable cost and the driver was courteous and very quick with the transport time of the vehicle. I would use this company again. The personal video was what brought me to use this transport company above the rest. Thank you again Davih
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Poster: Ana
Review:
This is the second time I have used your company to send a car from Houston to California. The service was excellent. People were very professional and right on time. I will definitely recommend your company and will use your services again. Thank you for your professionalism.
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Poster: Jisoo
Review:
Great service! They came and got my car the very next day and only took like a week to ship from D.C. to Los Angeles
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Poster: Marc
Review:
It was an easy process. Communication from the broker and the driver worked well. We also got the car more or less right when we expected. The driver also adapted to local condition - they delivery street was a bit narrow, so they parked down the block and drove the car a little bit. They had asked for permission first. Overall, it was a good experience.
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Poster: Jay
Review:
We have used your service a few times already and will continue to do so.
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Poster: Angela
Review:
Thanks, Angela Showalter
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Poster: Maurice
Review:
I was nervous about having my brand new lexus shipped to me I have never bought a car unseen and shipped to me. But the customer service and the very kind truck driver David the car was pick up on time and deliver to me on the day they should have been. Overall the car was in perfect condition . I have to say DIRECT EXPRESS AUTO EXPRESS is one of the best autotransport company there is the customer service is fantastic as well as the truck driver David. THANK YOU VERY MUCH.
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Poster: Manjula
Review:
I have received Best service on My vehicle shipping. Thank you Very much. Excellent service. Thanks MAnjula Koneru
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Poster: Derek
Review:
very good communication, pleasure to deal with. and very reasonable price. much appreciated thanks Derrick Voricci
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Poster: Tiffany
Review:
I was very pleased with your service. The price was excellent especially compared to other transport services who charged extra for everything. The customer service team was also very nice and pleasant to deal with. I wasn't expecting to get my car as soon as I did. I thought it would take at least 1.5 week to get there since I was going from Cleveland to Florida and all the other companies estimated 2 weeks and wanted hundreds of dollars more to get it expedited. My car was picked up Tuesday or Wednesday and I received it early Sunday morning. The driver was excellent and very helpful and kept me up to date on everything. He did everything he could to help things go smoothly. I would recommend your company to anyone.
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Poster: Theodore
Review:
Brad the driver who transported the vehicle, was excellent. He was prompt and responsive to our calls. Because of him, I would give high recommendation to your service. He was able to give an accurate time for transport and was courteous at the off point. The car arrived in good condition. The cost of transport was very reasonable.
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Poster: Robert
Review:
Everything was timely and accurate. Was very pleased with the service. The drive was freindly and careful and took great care with the vehicle.
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Poster: bejoy
Review:
excellent service.was skeptical when i saw their low prices($600) but i checked the customer survey and decided to go with it. had my car transported from houston to cleveland in dec 2008. reached there on the third day. very fast and my car was in the original condition. the customer service was very good.the carrier service they took for my car ..Brothers Grunt.. was also really very good...i would definetly use Direct Express Auto Service whenever needed and whole heartedly recommend to everyone
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Poster: Michael
Review:
Under no fault of driver, top of my car was covered in oil that leaked from the car above. Hopefully in some way that your company may find in the future, a way to prevent this from happening to others. Otherwise, no complaints.
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Poster: denis
Review:
A refreshing experience in the uncertain and capricious world of auto transport. From a clear web site with no empty promises or overstatements to doing the job exactly as planned with good communication throughout. The husband / wife team were experienced pros, with a high tech covered transport. They arrived at the delivery location in Arizona in the evening and did not attempt a rushed delivery in the dark but waited for the first light in the a.m. to do so. Pricing was fair, not the lowest, but they did show up on time with quality service which was a priority for us.
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Poster: Mary Louise
Review:
While I thought your service was excellent, I would not use Pioneer Auto Express again. They lost the key to my car during transport, they told me my car would be delivered Christmas Eve & didn't deliver it, and finally on 12/26 I had to have a friend drive me to their office in order to retrieve the car before late Friday afternoon.
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Poster: Steven
Review:
delivery by a smart, capable and courteous gentleman.
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Poster: Christine
Review:
An excellent and painless experience. Thanks!
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Poster: Tim
Review:
All the gals truely did an outstanding job on all my recent orders.
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Poster: Richard
Review:
very pleased with the service and price.
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Poster: Jakae
Review:
Best shipping service for the money...thanks! JC - Houston, TX
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Poster: John
Review:
I would recommend you to friends and associates with no hesitation.
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Poster: Peter
Review:
Thanks. Good service.
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Poster: Peggy
Review:
My experience with CTC trucking was good. Delivery was within the range I expected and delivery was pretty quick considering the distance that the car was shipped. The driver was courteous and helpful in answering any questions and patient and understanding on the other end when I forgot to bring my checkbook and had to run home to get it. Overall, I had a good experience with this company and would definitely use them again if I needed my car shipped.
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Poster: Robert
Review:
This experience could not have been better! Tyrone Williams of Williams Transport was proffessional and courteous. We talked by cell phone several times and he delivered the car in perfect condition right on time...just as he promised. You could tell he was a hard working, good and honest man. Overall, it was a great transaction and I would reccomend this service to anyone who has a vehicle to move. Thanks!
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Poster: LARRY
Review:
DRIVERS WERE WONDERFUL-KEPT IN CONTACT ALL THE TIME-VERY CORTEOUS AND HELPFUL- WILL DEFINITELY USE YOUR COMPANY AGAIN
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Poster: Anthony
Review:
The driver was amazing. His name was Jason and he actually had some problems with starting my vehicle. He was very knowledgeable and we had no problem starting it. He was curteous and very polite. Five stars for him. Thanks.
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Poster: Brian
Review:
Previous to this experience, I had never dealt with transporting a vehicle. Originally, I took your name from the ebay ad where I purchased my 2005 Scion. The people were helpful , professional, and pleasant to deal with. I found the price to be extremely reasonable for the service that was given. My car was delivered to my garage from a car dealer in Missouri. The driver was very personable, and it was obvious that he respected the care of the vehicle. I would not hesitate to return to your company should the opportunity ever present itself. Thanks to all for your great service!
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Poster: John
Review:
Very well done. Thanks very much
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Poster: Rhett
Review:
Excellent service from beginning to end. My driver, Abel, was professional AND personable - a total bonus. Thank you very much for a pain-free experience.
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Poster: PAIGE
Review:
Everything on the Direct Express end was fine. Trying to get the car from Philadelphia to L.A. from L.A. was not. Some lady from the transport company called in the middle of a meeting and did not speak good English. I was trying to get her off the phone. She wanted to pick up the car too early and said that she would not leave her driver in New Jersey to pick up the car. I called my son in Philadelphia and he called Direct Express who found someone else to pick it up. Pioneer picked it up but my son had to drive the car to New Jersey because the driver couldn't get the location on his GPS. This meant that my son had to find a ride back to his condo. Everything on the arrival end was okay. We got the car back.
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Poster: Russ
Review:
Need to get resolution on some scrapes incurred during transport. I left a message on Sunday 12/21. Russ Trantina 402-660-8929
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Poster: Ryan
Review:
very enjoyable experience...would most def. use this service again..!! Thank you.! ryan
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Poster: Brian
Review:
My vehicle was picked up for delivery within 24 hours of me placing my order. Five days after that, my car was delivered to its final destination. I couldn't have asked for anything better. The service and support I received was impeccable. Brian
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Poster: joann
Review:
I was very satisfied. I requested my car to be picked up, and it was picked up and delivered within 3 days. I would recommend you to anyone, and if I ever need this service again I will contact this company.
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Poster: Alicia
Review:
Contact person at your office was Brittany and she was great and very helpful! I did have two problems. 1) The driver's phone number given to me by your office was a land line - I eventually got his mobile number from his brother. 2) There were two critical moments when I needed to contact the driver with special information HE needed to know (about the off location and his payment.) He was unavailable both times I called and never did return my calls. never Although I would use your service again, I would try to make sure I could have better communication with the driver.
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Poster: martin
Review:
Mike McKim was experienced and conscientious, kept in good contact via cell phone. Had 10 inches of snow fall on anticipated delivery day. Driver was good enough to wait another day for roads to clear. Managed to get truck right to driveway for delivery. Excellent experience. (50938)
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Poster: Rick
Review:
The car arrived very dirty but considering the driver had just brought the rig clear across the country through some of the worst winter weather in years; we did not consider it a problem at all. Good Show!
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Poster: Michael
Review:
Excellent service, very satisfied. Pick-up was on first available day, and driver patiently waited for us on delivery when our plane was late.
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Poster: FRANK
Review:
good service i will use again
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Poster: Damon
Review:
The driver Mario was courteous, helpful and a pleasure to do business with.
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Poster: Greg
Review:
I used your service twice in one week. no problems. On the second trip, the driver made it on time to Kansas CITY, Missouri even though the city was shut down due to an ice and snow storm. order number 51113 Thank you
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Poster: Edward
Review:
driver a good guy very helpfuleasy to work with called with plenty of time to get ready for delivery overall a very positive experience

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