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What customers say about our Direct Express Auto Transport staff...

Direct Express Auto Transport Associates

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Poster: Monny
Review:
Thank you so much, the only thing I did not like, there was no Communication from the pickup company, when I would call, they would say, Have to call you back, nothing would happen, but service was excellent promp, just had no idea they had pick it up, i would still use them again, i fixing to place another order thank yall so much
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Poster: Nathan
Review:
There was a stain on the floor in the front seat (looks like a smashed bug). Besides that, everything was great.
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Poster: Nathel
Review:
If I needed to transport an auto again, I would use your service.
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Poster: Christopher
Review:
They were very prompt, kept in contact regarding pick up and delivery and were very reasonably priced. I would use them again and recommend them.
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Poster: Mandy
Review:
I was connected with a trucking company that was honest, quick to solve problems and overcome any obstacles. Especially the driver, who was willing to work with my schedule and availability at pickup and off locations. Thanks again! Mandy R. Fausnaugh
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Poster: Thomas
Review:
drivers need to have better telephone contact with customers. more of a "heads-up" on delivery so i'm not waiting around all day for my delivery . thanks
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Poster: David
Review:
The service is low cost and reliable. Rayan is a nice guy, delivered vehicle on time.
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Poster: Joseph
Review:
Great guy ! Very pleased with his service.
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Poster: Simon
Review:
Having never used an auto transporting service before I was a little nervous. When the driver showed up for -off I hadn't realized that I needed to pay him with cash, check or money order on the spot. He was very understanding and helped me work it out, even though it meant he had to wait for me. Thanks Eddie!
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Poster: Ajaykumar
Review:
I used your service twice and i am really happy...
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Poster: Michael
Review:
This was my second time using this service. The car was assigned to a carrier in 2 - 3 days and I received e-mail notification. OS Car Transportation - TX contacted me and the driver me with the status of my delivery. He was polite and responsive. "Can't ask for more than that." Overall the price and value of this service is very good. I would recommend it to others. Thanks
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Poster: Robby
Review:
little late on delivery time but good condition can overcome impatience
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Poster: Monique
Review:
The driver was amazingly nice, considerate and respectful. The company was very competive in terms of price. Time line between pick-up and delivery was what we were promised and what we expected. All in all, I would not hesitate to recommend this company. Everything was done to our satisfaction. Hold on to this driver, he is fit for the job.
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Poster: JUAN
Review:
The only problem was the payment method by separate to you both and inmediately at delivery site... No body told me that before I choose your services (it was told after) and I supposed to pay totally with Paypal instead to you... I am not there in USA to receive the car and pay in cash to the driver!... I am in another country, so this put me in a real hurry... The transporter do not accept Paypal or Visa and I was not there in Miami to pay in site and some days before, I have explained clearly my situation (That I am not in USA country) to the transporter office assistant or agent, before they arrived with my car to destination and I asked to this assistant lady that if it was possible to pay with a International Bank Wire Transfer when the car delivered were confirmed and she told me "Yes" and inclusive, she sent me their bank account data to do that, but then, at last minute, the other person, the driver with my car at delivery location, told me that a bank wire transfer is not possible and if there is not a instant payment right there, he will take the car back and hold it until he get the payment... What surprice for me! because I asked to his office days before and arrange a reservation in a ship to get the car shipped and suddently this strange guy will hold my car?!... Finally, the situation was solved through my custom broker there, but it put me in a very unconfortable hurry, when it was explained before with details to their transportation office... In conclusion, a suggestion for a better service, at least for international shippers, you must take the entire Paypal or VISA shipping payment and then, when the car is delivered in satisfaction to the customer, you should arrange the payment there to the transporter or you have to ask to your transporters to accept paypal or visa payments as well... Regards, Juan Lasso
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Poster: Eileen
Review:
Very satisfied with the value, service and everything! Two thumbs up! The driver who pick up and deliver my car is Jeff and he is excellent and accommodating!
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Poster: Aaron
Review:
Driver who picked up and delivered truck was very nice/personable and kept me d throughout entire process.
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Poster: Razi
Review:
thank you very much,it vas great transportation service reasonable price on time delivery ,I'll use again .Thank you again.Razi Damlarkaya.Houston TX
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Poster: Stephanie
Review:
Everything went excellent from the time that I made the initial call about price inquiry to the price quote, and the final vehicel pick-up and delivery to our front door, even in the rain, which was predicted to freeze. I will refer and I personally plan to use your companies' services again.
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Poster: Michael
Review:
Picked the car up within 3 hours of my call. Great, thanks.
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Poster: David
Review:
I transported an SUV from California to my daughter in college in Illinois. The driver, Curt, was polite, courteous and friendly. He kept in contact with my daughter and she was thrilled with the 3 1/2 day time from California to Illinois. He ped the car off in exactly the same condition as he picked it up, save for the expected road dirt. I am completely satisfied and would use this service again with no hesitation.
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Poster: Vishal
Review:
I had to move a car from Missouri to Los Angeles as I was relocating there. The car was assigned a driver within 1 day of ordering it online. The phone number of the driver in the email confirmation was incorrect and I had to call the Central Office to get the correct number, which they provided very promptly. The car was picked up within 2 days of being assigned a driver, which was very surprising and excellent as I was going to be leaving town 2 days after for moving to the new place. The driver Walter from D&W Enterprises was very friendly, helpful and professional. He gave us an estimate for delivery to California was going to be 3 - 4 days and I was not worried even if was going to be couple of days later. He called me about 4 hours before the off time on the 5th day after the pickup in Missouri and was very accurate in the time he took to meet me at the off place. Again he was very professional and friendly. The car had no issues during the whole move process and it was a quite smooth process. On the whole it was a very good experience and I would not hesitate to use Direct Transport as the agency and D&W Enterprises as the trucking carrier.
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Poster: Martha
Review:
The vehicle was picked up on the first available day at the time stated. No problems at all. The delivery was to be to a friends house since I would not be there yet. The truck driver called them at 6:30 AM to tell them they wanted to deliver the car in the next 30 minutes. They wanted her to come out to the main road to get it. That was not possible since she had two small children. They asked if she could get help from a neighbor. Again it was 6:30 in the morning. Then they wanted to have her drive them back to the truck if they drove the car to the house. Again that wasn't going to work. When I had arranged this I was told that door to door service was not a problem. There was no problems getting the truck of that size into the neighborhood since large moving trucks come in all the time without problems. Eventually they did bring the truck to the house to unload the car. Apparently they were not really happy about it according to my friend who received the car.
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Poster: steven
Review:
I had a vehicle in Texas that I needed to get to Georgia. I've never used a service like this before, nor did I even know of anyone that has. Therefore I was extremely apprehensive and skeptical…. Nonetheless, after checking out the competition I'd decided upon Direct Express Auto Transport. My driver, Calvin, was outstanding. He called me several times while my car was in route to let me know how things were going. Calvin was extremely professional and extremely thorough. If I'm ever need to ship another vehicle, I would use and highly recommend Direct Express Auto Transport! Thanks for everything!
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Poster: Lea Ann
Review:
Overall our experience was great. Our car was picked up in FL and ped off to us in NC w/in a couple days. Driver was nice too.Would use them again if I need another transport done.
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Poster: Josey
Review:
The car made it half way across the country in about 4 days. Pretty reasonable price, too. All in all, they are a good shipping company. I would recommend them.
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Poster: Kingsley
Review:
I will say the best auto transport in the state. I tried alot in the past and they were always late and charged too much but these guy took less than 7 days from when I placed the order to when they delivered. And the driver and customer service were wonderful. Will definatly use them again and tell friends and family about them
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Poster: Fred
Review:
Very Good service, will use company again. Driver was very polite and helpful. Total time for pickup and delivery was great. (6 days) Thank You
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Poster: Mizpah
Review:
driver did his best to deliver even with the weather conditions being bad
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Poster: Rochelle
Review:
Thanks so much for the excellent job you did from start to finish in transporting our car cross country. I was barely off the phone making the arrangements when I received a call from the driver ready to schedule the pick up. Everything went so smoothly. Unbelievably, our children received the car the next day. Our driver was so accommodating and pleasant. I had never transported an automobile before, had been leery of doing so, and was overwhelmed by the number of transport companies listed online. My experience with Direct Express Auto Transport surpassed any expectations I might have had, and I would highly recommend them. Rochelle C.
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Poster: John
Review:
I was very satisfied. BY the time I placed the order to when the car arrived it was 4 days. Driver was prompt and courteous. The representative did not pressure me into settign up and order. They just said call us when you're ready. They just answered all my questions. I had one company that would not stop emailing and calling me. As soon as I mentioned Direct Express they started in that there are hidden fees, fuel charges etc. None of this was true. The quote I received through the internet was the price I paid no more. I also liked the part where I didn't have to put in my contact info just to get a quote. Direct Express provided a quote instantly with no strings attached. Will definitely use again if the need arises. Thank you Direct Express John
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Poster: Regina
Review:
Overall the service was exceptional, however I did not receive a call from the carrier stating when they would arrive to pick up the car. On the day I stated the car would be available for pick up on the website I received a call from the driver stating that he would be late. If he would not have been running late I would have never known he was coming. Other than that the Service was OUTSTANDING!!!! Thank you
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Poster: Anthony
Review:
We had very positive first time shipping experience with Direct Express. Shipping our son's car from Florida to L.A., we got a $700 quote. We paid $150 to Direct Express via credit card on internet. Direct Express then brokered our transport to trucking companies in the area. Within one hour, we were assigned a driver/transport company (JS Transport Services) who was actually ready to pick up the car before we were ready to turn it over. No problem. One call, and the car was reassigned to another transporter, C&K Express Lines. You get a tracking number and can always call the transporter or Direct Express. I'm told the Florida - California route is well used, and that's why we had no wait in getting an assignment. You may have to wait longer for an assignment on less travelled routes. Our driver arrived after giving us 24 hours notice for pick up, he was professional and polite. He examined the car and gave us a receipt. The car was taken and we checked in with the trucking company a few times over the next few days and followed the progress. Our son received the car about 7 days later in L.A., with a few hours advance notice. He paid the $550 balance in cash to the driver, which feels weird in a cashless society, but all was cool. The car was fine, and we're all happy with the service. We would definitely use Direct Express again.
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Poster: Kristelle
Review:
I was satisfied with the service with one exception. I was told the car would be picked up and ped off at each chosen location by me. What I was not told was the driver might request me to meet him somewhere to pick-up my car. that should been disclosed from the begining.
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Poster: Robert
Review:
Good service overall. The only thing I would have liked to see is more frequent s on status and location of driver.
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Poster: Jeremy
Review:
Job well done. Was very satisfied with the driver.
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Poster: Carol
Review:
The driver was very pleasant and obliging and kept us informed at all times. Would definitely use your services again in the future.
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Poster: Patrick
Review:
Our driver was great! Thank you very much :)
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Poster: Daniel
Review:
Great delivery. Had some concerns when working with the delivery group but everything went very smoothly. I would use again.
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Poster: Mary
Review:
Very pleased with your company. The delivery across country was speedy (from Michigan to California)5 days total from day of pickup. The delivery person was very polite. The price was excellent since there was no way I could have gone back to pick it up myself and driven it to California for the price charged. I will definitely use this srvice if I want to transport another vehicle. I have mentioned your company to several friends already.
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Poster: Joe
Review:
driver was exellent super fast deliveri
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Poster: Karri
Review:
I was called by the car transporter within 3 days of placing my order and the car was picked up 2 days later. The whole transaction from California to Texas was 1 week. Great service. The drivers was very professional and kept me totally informed of the transport. Eric is the KING! The first company jacked up the price 50% so I canceled with them. The second company I called I had waiting 14 days and left 7 email and 5 phone calls before I called and canceled, they were C&D Auto transport. THIS COMPANY IS THE ONE TO USE PERIOD Mark
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Poster: Robert
Review:
Are overall experiance was varygood . Thank You
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Poster: Charles
Review:
I can not say enough about this company and its staff. They are excellent in every way. From the first call to the driver, who delivered my truck, they were professionals one and all. The price was transport was nominal given the time and cost of driving from Texas to DC. I have been using transportation companies for years, both in my private and professional life, this group is the best yet. If you have a vehicle to ship do not waste time on the others on the internet, go to this group and you will be well pleased with the outcome. I will use them again in the future without a doubt.
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Poster: Ned
Review:
Everything went off as planed. Car got to delivery address just as it was picked up, just dirty from being on the open hauler cross country. Expected. All went real well.
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Poster: Harry
Review:
The driver, Joe was exceptional courteous and timely even though he was fighting difficult weather conditions including a snow storm coming up from the south that he had to drive thru. He was really great when he arrived in Marana, Arizona and personally handed the keys to the vehicle to my handicapped granddaughter to make her the happiest and proudest girl in Marana. I would definitely use your company if needed in the future.
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Poster: Thomas
Review:
Great service and value. I would definitely choose Direct Express again.
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Poster: Sandra
Review:
The shipper/driver that you used was very professional, prompt, and courteous.
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Poster: Emebet
Review:
The service was phenomenal. I would recomend to any one that I know to use your company. Thank you
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Poster: Stephanie
Review:
The driver (Victor) was very nice and accommodating. It was a pleasure to deal with him and everyone at your company as well. Thanks!
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Poster: Jane
Review:
Very nice, professional driver, nice clean transport truck, fast pickup and delivery. I was impressed with time frame and courtesy of all in this company. Very careful with my vehicle!!!!! Thank You, Jane Dwyer

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