What Our Customers Are Saying About Us

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What customers say about our Direct Express Auto Transport staff...

Direct Express Auto Transport Associates

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Poster: William
Review:
Totally painless. I never expected a car move to be so simple.
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Poster: Danny
Review:
Ed was great! I must have called him two or three times a day to check on my car and he was always polite and helpful. Jerry the driver took care of my car and really knew his truck. carefully he coaxed the cars on and off to get me my car. Thanks again.
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Poster: Barbara
Review:
Fantastic service from beginning to end! Mitten Express was the assigned carrier and I could not be more pleased with their service. Lots of clear, relevant communication from the driver (Jerrad). He called when promised. He arrived when promised and provided s along the way. Driver was knowledgeable and very skilled at getting our vintage 1971 Bonneville (the size of a boat!) on and off the hauler with finesse and extreme care and without incident. Car arrived from Central Florida to West Michigan in less than 48 hours. Would not hesitate to use this service again. As soon as I met the driver, he earned my complete confidence and trust to transport our rare, vintage vehicle. Thank you Jerrad, Mitten Express and Direct Express Auto Transport for a safe and smooth transaction from start to finish. Easy online ordering, reasonble price, great communication, safe delivery. What more could you ask for. Thanks again! Barbara Martinelli, Byron Center, Michigan
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Poster: David
Review:
This was the first time I've shipped a vehicle and I was pleased with the customer service and responsiveness I received each time I spoke with someone there. And when I needed to adjust my pick up date, it was no problem and handled well.
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Poster: Paul
Review:
Great job. Pick up was on first available pick up date and vehicle was delivered one day early! Would definitely go with you guys again!
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Poster: Scott
Review:
Excellent service & good rate.
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Poster: Kimberly
Review:
The service was excellent and prompt. Both the main office and the driver kept in good communication with me throughout the transaction. My car was picked up the evening of the day I placed the order (Monday) and delivered to me Wednesday morning. I would definitely use this service again in the future.
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Poster: Brett
Review:
Professional, on time and reasonable cost. Hope you continue to do well. Thanks
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Poster: Amy
Review:
This was great service, absolutely better than I expected from a car shipping company. The trucking company was especially helpful too, and the driver, Vanko, was fantastic. He was so polite and prompt and very considerate.
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Poster: Yeerik
Review:
Rich was fantastic. Very friendly, really good guy, very trustworthy. He communicated his schedule well, and was overall really helpful. I would hands down recommend or use him again!
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Poster: John Paul
Review:
This is the second time I used Direct Auto Express. They never let me down. Never promise something that they cannot do. My car arrived on time but kinda dirty but nothing a good car wash can't fix. The driver was very professional. Price was reasonable 975$ from Portland,OR to Virginia. I have to changed the available pick-up date and was picked up the day i wanted. Thank you very much
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Poster: Michael
Review:
"Jack" the driver for Jackson Industries did a great job and is very good at calling me as to when he will deliver my car. MJ PS: your price charged for delivery is very good. Thanks, MJ
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Poster: Darrell
Review:
Driver-Excellent Company-excellent Timing-both pickup and delivery-excellent Price-good Transport equipment-New tractor,new,trailer Very good for all!!!!!!
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Poster: Gary
Review:
Mark was great (Elon Trucking). I will use you again just because of him. Now, OLD GOAT TRUCKING is another story. He hung the phone up on me un-necessarily and was rude. He really should be removed from being able to work for you as he gives your service a bad name. Otherwise, I was happy with your service and Elon. Thanks
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Poster: John
Review:
I realize that delivery times are hard to pinpoint and the driver did call when he was near the destination to let me know it would be later than his original prediction but it is unnerving to not know where someone is with your car 24 hours after you expect it to be delivered.
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Poster: Isid
Review:
WOULD USE AGAIN, HOWEVER MY CAR WAS SCRATCHED IN THE BACK. I DIDN'T CHECK IT THAT SAME DAY, BUT THE NEXT DAY. I JUST DIDN'T CALL BECAUSE THE DRIVER WAS REALLY NICE. JUST NEEDS TO BE MOE CAREFUL MAY BE, SOME PEOPLE MIGHT GIVE HIM PROBLEMS FOR SCRATCHES...
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Poster: Cheryl
Review:
Order # 59131 Just spoke with my son who received the car in California and said everything went very smoothly and he was very satisfied. The transport driver Joe was very nice to deal with. The car was picked up on a Saturday afternoon and delivered the following Saturday morning. The timing was perfect. It was exactly what we had hoped for. I would recommend your service to anyone who asks. We called 5 different transporters and got estimates ranging from $725.00 (yours) to $1195.00 ( others ) I will use your service again when the time arises. Thank you and all who were involved in making our 1st time transporting a car coast to coast a very nice experience with your excellent price and excellent service. Thank you so much Robert Audish
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Poster: Andrew
Review:
Fast, and professional, would use again and have recommended this company to friends.
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Poster: Rubye
Review:
Thank you so much..... You are certainly "NO. 1" in the business..... Thanks so much to Laslow!!!!!!!!
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Poster: Paul
Review:
Very happy! ended up getting my car a week before i was expecting it, everything was prompt & professional. I will definately use your company again for transport.
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Poster: Nancy
Review:
We were extremely pleased with the whole process. Within an hour of contacting you I had been contacted by the shipper and arrangements were put in place. The transporter was Gorilla (John) and they were great. Even though the car was being shipped from the east coast to Las Vegas, it still made it in 6 days as we were the last car to be loaded and one of the first off. Even if the situation was more "standard" and we had to wait a few more days for the car it still would have been worth it. The car arrived in the same condition it left in with the exception of some added road dirt but that was to be expected. Nice job!
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Poster: Carmella
Review:
The delivery process was very smooth and timely.
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Poster: Nick
Review:
GOOD JOB BY ALL FROM START TO FINISH.
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Poster: David
Review:
Truck was quite dirty, despite car cover + closed carrier, car got fairly dirty. Otherwise, okay. My real concern is how your web site carefully avoids the word "broker," and implies that you have your own auto carriers, which you do not.
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Poster: Clark
Review:
My overall experience was very good with one major exception. From the beginning, I had specified that my vehicle was a 1930 Model A Ford Pickup. When the transport truck arrived to load, the driver indicated that he was surprised that the Model A was taller than a modern car, and he would have to rearrange a couple of cars on the truck to accommodate it. The next day I got a call from you stating that since the Model A was taller than a normal car (although still VERY much smaller and shorter than a modern pickup, and no taller than a regular Model A,) I would have to pay the driver an additional $100 since he would only be able to haul one less vehicle. After telling Robin that I felt this was unfair (since the order had been to transport a Model A pickup from the beginning) she told me that due to the mixup, you would refund $100 of the $150 I had put on my credit card to initiate the order, and I should go ahead and pay the additional $100 to the driver. I did this, and look forward to seeing the refund on my credit card statement. I trust that will be done, and if so, I would definitely use your company again, and recommend you to my fellow antique car owners. I felt the cost was a good value and the quality of the truck and driver were excellent. Thank you, Clark Ballard
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Poster: Michael
Review:
Every point of contact from first call to each driver was professional and curtious. Thank You
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Poster: Moises
Review:
There was a 2 day window for pick up the driver was right on schedule. Good Price; overall very satisfied. The driver was very courteous Thank you
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Poster: Sharon
Review:
Driver Carmelo, excellent
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Poster: Anthony
Review:
Thank you for everything!
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Poster: Larry
Review:
I have had two cars moved and both experiences where excellent
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Poster: Karl
Review:
Pickup 7:30 am Monday, Delivery 2:30 pm Tuesday, 1000 miles, EXCELLENT SERVCE & VALUE!! Pickup point was remote small GA town. No follow up needed. All info was accurately provided in advance. Cedar Hil TX
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Poster: Mary
Review:
Would definitely use/recommend you again.
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Poster: Shawn
Review:
Very Pleased... Driver was super friendly and flexible...
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Poster: Nelson
Review:
I would definetely use your service again if needed. I practically just made the phone call to Direct Express Auto Transport, got the quote, I liked the price and after that, i just waited. I got two e-mails (order confirmation) and ( company assigned to transport my vehicle). Since this is my first time transporting a vehicle from another state, I was a little worried because the driver did not call me to inform that he had picked up my car. I called the transportation company's dispatcher and she gave me the driver's name and cell phone number. I called the driver and got the information regarding the date of arrival. I was not in a rush, so i did not bother to call after that, but surprisely my vehicle arrived within a week from Ohio to Los Angeles - California (door to door), paid the driver, COD and got my car. Excellent service.
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Poster: Komi
Review:
Very Good Overall Customer Service. I would recommend your services to others.
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Poster: Charles
Review:
Excellent service, will use again.
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Poster: Tom
Review:
real, nice guys ,to bad the seller wasnt the same, i got a lemon, thank you for the great service, TOM
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Poster: TUNG
Review:
Thank you for prompt service. Special appreciation to the truck driver, Wayne who delivered the vehicle right in front of our residense. He was professional and nice. Also, the cost was competitive and reasonable. We'll definitively recommend you to our friends. Tung
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Poster: John
Review:
Daniel,the driver was verynhelpful I would definitely use your company again
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Poster: David
Review:
I purchased a car out of state through Auto Trader. Direct Express Auto Transport provided reliable and quality service for a competitive price. The vehicle was picked up on time from the dealership and delivered to my door with no issues.
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Poster: Maria
Review:
I had several options of transporting my daughter's car from Floridad, but choose you due to my comfort zone and "gut feeling." I was glad I did!!! The carrier, Robert, from Hayesville, NC, called and gave me an approximate time of delivery and said he would give me a call the day of delivery to be more exact on time. He was congenial and very polite; I could tell he was experienced. I was very nervous during this process because I had never done this before. I did call your office the day the car was delivered to say how pleased I was with the service. I will definitely use you again if the need arises. Thank you-Maria Mingos
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Poster: Gerges
Review:
I'm so pleased to work with your company ,not only that I also recomand it to all the people I know. just a small remark :some employees who pick up the phone are not friendly .again not all of them otherwise i would have said it's one of the best companies I've ever dealt with ,especially the way how Heather has been handling my orders that shows her proffession.keep it on. The driver Francis is also great. one of my orders # 58991 thanks a lot. George
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Poster: Lavern
Review:
Nice people to deal with. Courteous and professional
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Poster: Toni
Review:
After having a bad experience once transporting my car I spent several days researching price, quality and service and i discovered Direct Express. They were amazing!! Easy to work with, friendly, the driver was great and wasn't and wasn't spanish speaking so I could actually communicate to him.
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Poster: Bruce
Review:
shipment went down so fast I didn't have a concern or worry - cost was resonable and even cheaper than several other carriers I tried. I would suggest that you personialize your order with name or contact to create even more of a personalized service. How about discount coupon for next time? thanks for a good job bruce cohoon probtyproducts@yahoo.com
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Poster: Ly
Review:
This was a painless transaction. I didn't think transport a car could be this easy. The price is reasonable, the driver was courteous and the car was delivered the day as promised. Good job. Thank you.
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Poster: Chris
Review:
I would definitely use Pioneer Auto Express again! The car was picked up, and delivered on time. Also, I had to delay my pick up date for a week due to some work I needed done to my car. This was not a problem at all. It was true door to door service!
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Poster: Jingyao
Review:
Fast pick up and delivery! Nice and honest people!
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Poster: Steven
Review:
Autotransportdirect Great job all around. Thanks
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Poster: Mark
Review:
The car was picked-up a day late and delivered a day later than the driver originally told us it would be. But overall, I was satisfied with the overall service and cost for the auto transportation. Both Auto Transport Direct and the driver were both professional and I would use them again in the future.

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