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What customers say about our Direct Express Auto Transport staff...

Direct Express Auto Transport Associates

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Poster: Dawn
Review:
Very fast service. Received the vehicle in the same condition I gave it to them in. Picked up my van 2 days after I put in the order and transported it from North Carolina to California in five and a half days. Order # 61953 Thanks, Mrs. Aguirre
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Poster: Mike
Review:
I liked the service, the vehicle was delivered in the same condition as picked up. The only suggestion is to make the driver "tip" ion on web site conditional on a satisfactory delivery. As it is currently offered on the web site, one has to make a decision in advance without knowing the level of performance delivered. Thanks.
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Poster: Albert
Review:
Hi Everyone, Just wanted to rate you from 1-10 I give you an 11.The driver Brian Lovell was EXCELLANT,PROFESSIONAL,KNOWLEDGABLE.Also had a great rig .He made me fell like Dale Earnhardt Jr.when he pulled up to deliver my CORVETTE.I will pass the word along to anyone looking to ship their prize possesions.The cost factor had no bearing for the service I got in return.Your guys are living proof that you get what you pay for.Excellance and Top Notch Performance.Your driver never lost track of me.Always called to inform me of his location as well as his ETA.Keep up the good work.As always Thank You and..... Best Regards Al Pascale Matawn,NJ
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Poster: Carole
Review:
Thanks to your service many hours of stress were removed. The driver we were assigned was truly a gift from God. The price of the service was well within reason and the service was very prompt. If we had a question we got to talk to a real person and not a machine. Thanks ever so much! Carole
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Poster: Kenneth
Review:
Overall I rate this as a good experience, however I was Not satisfied with the first driver that was supposed to pick up my vehicle, he never called me and didn't return my calls, however once your company was able to get in touch with another person I had no problems whatsoever and I would recommend your company to others who need a vehicle moved. Thanks again, Kenneth Gentry Jr.
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Poster: Henry
Review:
I left the car with my sister as we were coming off the July 4th weekend and the first day the car would be available was July 6. The carrier called her on the 7th and said he would pickup the morning of the 8th. He was prompt and courteous. He came when he said he would and was, in the words of my sister, "very nice."
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Poster: Harshad
Review:
cOMMUNICATION WAS KEY IN THE ENTIRE PROCESS.
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Poster: Joyce
Review:
After the car was pick-up the ship time was great. Car was pickup on Thursday and arrived at our door on Monday.
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Poster: Nancy
Review:
The driver was excellent on time at both locations, pleasant to deal with. We would definitely use you again!
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Poster: Rosemary
Review:
steve, the auto hauler was courteous, honest and took good care of the car. Using your company was a worry free delivery for me and will recommend you to anyone. Rosemary Sweet
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Poster: Francois
Review:
Direct Express was very helpful in getting a truck to pick up my car in Atlanta, GA and, in fact, actually found a truck on the exact day I had indicated it was available for pickup. Because the dealer was on vacation, a second truck had to be identified and this only took 2 days. Overall, it was a great experience using Direct Express and I would recommend them to anyone needing to ship a car.
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Poster: Dalissa
Review:
i was very happy with the delivery of my vehicle. it was picked up in a very timely manner and delivered on the date as promised. customer service was very polite and helpful as well as the trucking company that was assigned. the driver was also very polite and friendly. this is the second time i have used direct express for transport and would definitelt use the company in the future as well as referring any friends. thank you so much for all your help :)
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Poster: Arun
Review:
I have moved my car with you folks and it has been pleasant experience both times. The carriers were pretty good on both occasions. The only are of improvement would be in getting a pickup time and of time during non-work hours (6-9am & 6-10p).
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Poster: Rafael
Review:
This company did great by me, I will use them again if needed and I will certainly recomend to my friends. The driver was very helpful and pleasant. Thanks Direct Auto
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Poster: Loren
Review:
My son seemed very happy with your service, I just paid the bill! Thank you Loren Geren
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Poster: Paul
Review:
I applaud Auto Direct for the care your company took and speed with which you did business. If I had to ship another Car, I would use Auto Direct Transport. I would, however, request that Rays Rapid Trans LLC - GA not be used to ship my car. The driver charged me an extra $100.00 because he claimed that he had problems with his own trailer, where it had to go to the shop. He further indicated that he had to rent a trailer to off my car (It is not my fault that his trailer broke down). In my initial conversation with Auto Direct I was told it would take 5 days to get my car from NY to GA. In the area where we are, there were problems with phone service, and I would not have expected a call from the driver two days after pickup, since I was told 5 days and at no time in our initial conversation on the pickup day, did Mr Ray indicate that he would be there earlier than the allotted 5 days. Further, in subsequent conversations, I discovered that Mr Ray had no idea where the actual address was (even though he claimed he had a GPS) and could not point out to me on pick up day, where the city of Fort Stewart was (anyone using google could have done it). He also didn't know which interstate highway would bring him to the destination ( I had to tell him). My point is that he did not have a good knowledge of the area enough to find the city of Fort Stewart (the destination address was a 5 minute drive into the city). Mr Ray indicated that he went to deliver other cars after his call to me two days later was unsuccessful (a normal activity in business) and he used that and other statements to say that I was at fault. Finally, from his demeanor and appearance, it is my belief that Mr Ray uses this type of situation to obtain extra money from customers. He gave the impression that it was my fault that he had to rent a penske truck and trailer to deliver my car, but I realized (when he raised the back door just a little), that he had another car inside the back of the penske truck which he had to deliver. In the end, he tried to use patronizing chit chat after I gave him the money but BEFORE he took my car off the trailer. I voiced my dissatisfaction over the extra charges, told him I thought it was unreasonable given the circumstances, paid him the $100 and took my car. I hope no other customer has a similar experience.
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Poster: David
Review:
Car picked up day after first available day, delivered promptly. Driver was not able to pull the carrier into our development, but was willing to drive car to our house after unloading.
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Poster: David
Review:
Excellent service all the way around. Assigned to transporter ST Trucking - WA the same day I called. The transporter picked up the the vehicle the next day. It was delivered two days later - Idaho to Minnesota. No issues at all. The driver kept me informed of progress and was on time. I would recommend the service and would use it again. Thanks.
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Poster: Darlene
Review:
Direct kept me abreast from start to finish with my vehicle. I was very happy with the customer service. I appreciated the prompt response with the quote on-line and the follow-up phone calls as stated above. I will use them and recommend them to anyone.
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Poster: Robert
Review:
Nice truck and the driver was so very pleasant. He was right on the money when I asked him about the time of pick up:1:30PM and he was here 1:30 PM to the minute and off on Friday evening at 9:00PM to the minute 9:00 PM. Can not beat that boys, can not beat that. Price was reasonable and communication through e mail was excellent. Nice job guys. Jerry Roraback Robert Labbe LAB Security Systems Corportion
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Poster: Loan
Review:
I definitely would use Direct Express again and recommend this company to my family and friends. Warren and Beth were professional, the quality and the price of service were excellent.
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Poster: Randy
Review:
C&W Trucking was great. The first company you assigned, Elite Fleet Inc., was worse than poor. We used your service once before and the compy you used then was great. To protect your reputation you should avoid using Elite Fleet Inc..
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Poster: Amy
Review:
very good customer service. Took a little while to scheudle a pick up for my car shipping from California to Texas. The service was placed on 6/8. The truck was assigned on 6/12. Got my car on the 19th. So all together is right around a two week process. They are trust worthy, I would use the service again.
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Poster: Elizabeth
Review:
I am very happy in working with Direct Auto Transport. I placed my order on 6/30, my vehicle was picked up on 7/3 in Miami and was delivered to me in New Jersey on 7/11. I paid $550. The truck company who transported my vehicle, Cobra Transport, was great - the driver Jeremy provided his cell phone to me, and answered my calls/text messages regarding his expected arrival time which helped put my mind at ease. He was also very personable and kind. Thank you for your help - I have my car and am very happy!
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Poster: Ann
Review:
Mark Rooney with Rademacher was great! It got the vehicle here on time for my husband's birthday and worked with our sons to make sure it was delivered. Wonderful experience. Thanks! Ann Kochsiek
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Poster: Mary
Review:
I have used this service two times and both have been excellent transports. I would recommend to all. We had a change at p/u site and they drove the car from night spot to acommodate. OUTSTANDING!!!!
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Poster: Travis
Review:
#62079 Jason is about as good as they get. If I ever started a competing businessI'm not jokinghe would be my very first hire. (whatever you're paying him, its not enough)
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Poster: joshua
Review:
After doing much research, I decided to go with AutoTransport Direct to bring my BMW 3-Series Convertible from Scottsdale to Minneapolis because of their reputation, and ratings/reviews by other customers. Upon submitting my order online on Tues 06.30.09, I received a stock email that detailed what I should expect in the coming days of vehicle transport. While I had expected a phone call (thinking so because of the wonderful pictures of staffers with headsets that appeared ready to speak with me) but did not receive one. I called AutoTransport Direct on Wed 07.01.09 after not hearing anything, just to confirm that things were ready to go. - they said "Yes", and then told me that basically I should just wait for another phone call when pickup is going to occur. I never received a call from the transportation provider, and when I called my contact on the other end, it turns out they had picked it up on Thurs 07.02.09, (I later recieved an email from AutoTransport Direct letting me know that I had a transporter/company assigned to my BMW) and after not hearing anything for days, I called the transporter that was assigned to my vehicle (parkwayautotransport.com) on Tues 07.07.09 and was told my vehicle would be delivered in the AM of Wednesday 07.08.09. As of 1300 that day I hadn't heard/seen anything so I called the transporter, and was then told that my vehicle would now be delivered on Thurs 07.09.09 and that I would be contacted "first thing in the morning". At 1000 on Thurs 07.09.09 I was contacted by the transporter, and my BMW was unloaded onto the street adjacent to my house within 1.5 hours of that call. My BMW has the M package which includes the lower ride height and low clearance side strakes and bumpers (ground effects) that are standard with the model/option package. The side strakes were popped off of their retaining clips, obviously an effect of the loading/unloading process, and the car was filthy (sand/small stones/road grime,etc.). The side strakes were (luckily) able to be repaired by me by, they just needed some careful "popping" back into place. just a heads up on how important the inspection upon arrival is, you can not be too careful. Ultimately, the experience was a good one, despite not feeling like I was kept in the loop on the transportation of my vehicle. I would definitely recommend working with this company again in the future as my vehicle was delivered to me in about a week for reasonable cost, and would add to that recommendation to thoroughly inspect your vehicle (bring a friend/a second set of eyes) to spot any damage prior to signing the bill of lading. oh, and skip the "Turbo Charge" option when ordering where you are enticed to add extra money to your order to help expedite your shipping, instead give a tip to the driver for a successful delivery. ;-) -joshua
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Poster: Nakaiya
Review:
I was a bit disappointed with the transport company that actually delivered my vehicle. I attempted to contact the company, Spectrum Auto Transport, several times. I left two messages on the company's voicemail and received no correspondence. The drivers that delivered my vehicle were very personable.
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Poster: natalie
Review:
Car arrived with two big dents on the trunk lid. These dents were not on the car when picked up and probably could be bumped out. Please call me and advise me as to when you will repair it My number is 214.551.2833. Thank you, Natalie Kurtin
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Poster: Robert
Review:
Great experience. Would definitely use again.
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Poster: Michael
Review:
Couldn't believe how fast the car was delivered.
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Poster: Toni
Review:
The driver stayed in touch with me the entire time and was so polite. He picked up and delivered right to my door, and I was extremely pleased. Thank You, your service is really helpful and was so easy. This is my 2nd experience with your company and both times were the same excellent service.
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Poster: Rosemary
Review:
I originally spoke with Jenny. This was my first time shipping my vehicle across the country. Your company was extremely professional and courteous to work with of which I am very pleased. I will highly recommend Direct Express Auto Transport to all my friends and family should they ever need to transport their vehicles. Thanks for excellent customer service!!
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Poster: Audrey
Review:
Great job and great price!
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Poster: Joseph
Review:
B&B specialty transport was excellent.
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Poster: Lloyd
Review:
Very happy with service
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Poster: David
Review:
The whole experience was great. I will use you again for prompt pickup and delivery. Thanks for arranging our car pickup by these honest and very capable people. David Glick
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Poster: Kevin
Review:
FAST RESPONSE, EXCELENT DRIVER.
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Poster: Angela
Review:
The price was very reasonable. The people we dealt with were friendly and cooperative. The response to our request was almost immediate. We expected to be nervous about doing this since we had not ever done it before, but we were very impressed with the professionalism from beginning to end. The continuous communication really eased our concerns throughout the process.
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Poster: David
Review:
I call them on wendsday nice staff by the way same day they assigned me a driver.Driver picked up the car next day and i had the car next day at my door.
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Poster: Quante
Review:
EXCELLENT SERVICE, EVEN WHEN MY CAR WAS A DIFFICULT ONE TO PICK UP. THEY ADJUSTED THE CARRIER AND CAME THROUGH FOR ME:) I WILL DEFINENTLY USE THESE GUYS AGAIN. THERE ARE STILL SOME GOOD OLD AMERICAN COMPANIES OUT THERE. QUANTE'
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Poster: Steven
Review:
The driver from Mora transport was very friendly and kept in good communication from pickup to delivery. He was outstanding.
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Poster: Curtis
Review:
Our driver, George was very professional and courteous. We were very satisfied with the service and professionalism. We would highly recommend Federal Carriers Inc. and Direct Auto Express to anyone requiring auto transport. Thank you for a great experience!
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Poster: Curtis
Review:
Our driver, George was very professional and courteous. We were very satisfied with the service and professionalism. We would highly recommend Federal Carriers Inc. and Direct Auto Express to anyone requiring auto transport. Thank you for a great experience!
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Poster: Curtis
Review:
Our driver, George was very professional and courteous. We were very satisfied with the service and professionalism. We would highly recommend Federal Carriers Inc. and Direct Auto Express to anyone requiring auto transport. Thank you for a great experience!
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Poster: Alex
Review:
After having a great experience shipping my first vehicle from Virginia to Arizona, I decided to ship my second car rather than tow it behind a rental truck. I received another reasonable quote to ship my car ($675.00) across the country from Direct Express Auto Transport (Order #62429). I was concerned because I had made the reservation late in my moving process; however, Direct Express Auto Transport was successful in getting my vehicle assigned before my scheduled move. I was assigned to a carrier named GST-AZ. The driver was great! He was extremely friendly, knowledgeable and informative, and he demonstrated care while loading and unloading my vehicle. He called in advance of the pick-up and -off to provide me with sufficient time to meet, and he provided a realistic estimate of arrival based on his planned stops and route through Texas. My vehicle was delivered within a week in great condition. This was another great experience with Direct Express Auto Transport! There were a few companies that offered auto shipping services for a slightly more competitive price; however, I also considered reputation and quality of services provided in addition to price which made Direct Express Auto Transport the best value. The Company has a great Better Business Bureau ranking and both the internal staff and the drivers sourced by Direct Express always demonstrated friendly and professional behavior throughout the process. I would highly recommend Direct Express Auto Transport if you are in need of shipping a vehicle.
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Poster: Dwight
Review:
Although I provided a delivery address, driver did not seem to have it. He called me from downtown Austin at rush hour and he was stuck in traffic. I arranged to meet him, and he was there, but it was 14 miles from where I thought the vehicle would be delivered. I realize you dont drive the truck, but I just want to know in case someone calls frustrated.
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Poster: Samir
Review:
Great job! Was late, but was kept informed of what was going on, so it made it ok!
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Poster: Alvin
Review:
very honest man,on time and very professional.highly recommended.

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