What Our Customers Are Saying About Us

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What customers say about our Direct Express Auto Transport staff...

Direct Express Auto Transport Associates

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Poster: Sang
Review:
Overall I satisfied with the service provided by Auto Trasport Direct and associates. If I need another auto trasport, I will use your service again in future. I would recommend your company to my friends. Thanks for helping me!
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Poster: Deeana
Review:
Excellent service......the company definitely delivers on what they say. I will recommend this company to my friends and family. Was quoted the best price and was given the best service. The driver was extremely accommodating, professional, and very knowledgeable......I felt comfortable giving my vehicle to the driver.
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Poster: Joshua
Review:
Great easy to deal with no complaints on time fast courteous service recommend to every one
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Poster: James
Review:
I was quoted 750 and when I called to place the order, it jumped to 775 in just 2 days. That is my only gripe. I was surprised how quickly it was picked up from when I said it was available. I had thought it would be at least 5-7 days before the truck was picked up. Thank you, James Daniel
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Poster: Gerald
Review:
Great job, I am shipping another one this week with you. Last weeks order # was 65360 and this new one is 66025.
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Poster: Bill
Review:
was not expectingdelivery so fast. led to belive it would be more like a week. all worked out. it would be helpful if time could be narrowed down. Thanks
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Poster: Matt
Review:
The car pick up and off were exactly on time. However, when I received my car I had what appeared to be a grease stain on the passenger seat, the side of the drivers seat, and there are 2 brown stains on the seats in the back that I can not identify. If asked I will be happy to provide photos as I have tried to clean them I have not been able to do so.
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Poster: Alexander
Review:
The service was good except that you really cannot pick up directly in much of Pittsburgh, using an 80 foot transport with 4 inch road clearance, because of hills, corners, narrow streets, etc. I ended up meeting the transport on the west bound entry ramp to the Parkway East near the Squirrel Hill tunnel because that was all the driver said he could negotiate. This was a somewhat hazardous meeting place since I had to walk home from there. I could have met the driver at any number of safer locations, car dealerships for example. In Florida, my son, having been warned by me of the transport's limited mobility, arranged and met the driver at a convenient shopping center. Otherwise, your service was excellent.
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Poster: krishna
Review:
I am very much satisfied. I will recommend them.
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Poster: Ellen
Review:
Alfred was great and had an awesome truck! thanks...the Beckers
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Poster: Suleikha
Review:
thank you all for your honesty,effort and help!!!!!!!!!!!! thank you again,
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Poster: Payal
Review:
was very good service and able to get answers and had phone of the person who picked up and deliverd the car
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Poster: Trish
Review:
I've ordered pizzas with more difficulty than having my car shipped from Dallas to northern Colorado. I placed the order on-line with Direct Express and a driver/transporter was assigned within an hour. The driver, Ron, was courteous and prompt on both ends despite the weather being awful during pick-up and delivery. Cost of transport was very affordable. An excellent experience all around.
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Poster: David
Review:
Friendly driver. He filled out a Vehicle Condition Report before loading the car. Contacted me (shipper) twice before he arrived to pick up car and my son (recipient) at least an hour before arriving in Pensacola. I like the idea that it was the same driver and truck that took my car all the way to Florida.
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Poster: Mae
Review:
I was very satisfied with the whole transaction. The driver was very friendly and I was pleased with the price. I would recommend the company to everyone. Thank You. Mae Choiniere
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Poster: Mark
Review:
I was pleased with the whole experience. My sister was there when the car was picked up and thought it was quick and on time. I had to be out of town when the car was ped off but that didnt seem to be a problem. The delivery was earlier than expected for an across country trip! The driver called with plenty of lead time that enabled me to set up someone to be there which was very nice. My car was delivered and the whole process was painless. I would recommend this service to anyone and for the price, it really can't be beat. mark benson
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Poster: B
Review:
The entire process from office staff through delivery driver was completely handled courteously and professionally.
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Poster: Mildred
Review:
The transport of my vehicle was good not problems the vehicle was delivered in the same condition as when picked up. The biggest problem that I had was the language bearer between myself and the driver. He did not speak english well which made it difficult to communicate with him.
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Poster: Michelle
Review:
I really appreciate everything that you have done for me since I have been deployed to Iraq. The Transporter was very nice. The customer service was so nice when i had to call and get an earlier pick-up date. She helped me with no problem. Again I thank you so much for everything. I will most definately use your service again.
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Poster: Naresh
Review:
Excellent service, quick to allot the truck and on time pick up and delivery. Will use again.
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Poster: Timothy
Review:
The crew was excellent. They were on time and professional. The car was picked up one day after the order and arrived within 3 days. The service exceeded my expectations. Thank you.
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Poster: Valerie
Review:
I was moving across states, Atlanta-Arizona in mid may. This was my first experince in having a car moved. There were many companies to quickly call and give me quotes. I had no idea which to choose. Of course I wanted the lowest price but I kept hearing from the others that you must be careful on choosing the lowest price because often times the driver will refuse a pick-up on time due to the fact that they want or feel they need to charge more to drive it across states...extra fees for weight, taxes, tolls . I decided to look at the sites that show you the number of complaints & happy customers for each transporting company that called. This is how I chose Direct Express Auto Transport (they are the broker). I was able to be flexible within a 5 day period of when I wanted my car to be picked up. I was surprized the day the order came in....I had somebody willing to come get it. I decided to put them off until I was flying out because it would of cost me money to rent a car to use in the meantime. The car was picked up two days after I flew out at a friend's place. It was brought out to me in great condition within 4 days. Front door service in a tight (narrow)neighbohood. I paid $450.00 which is a fantastic price and I believe due to our poor economy (keep checking around). Anthony Spencer - A & J Auto Express from Goldsboro, NC was the driver. He was highly experienced and great. Order # 000696 Do your homework with these companies and you'll be fine. Also be a day or two flexible. Things happen or change out of our control. Valerie Y.
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Poster: alex
Review:
I received many quotes but auto transport direct was the lowest. When I placed my order they found a driver for the first date my car was available. My car was shipped from Cleveland Ohio to Gilroy California in 6 days. I would definitely recommend auto transport direct to anyone who is looking to ship their car.
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Poster: Ray
Review:
Excellent job ! Initially tried to use mitten, the guy was totally unprofessional, put me off twice. Glad I found your service on the net. Total professionals all the way around and 125.00 dollars cheaper. David was in contact every step of the way and on time. Thanks again. will use you on the next car purchase and let others know of your service. sincerely, Ray Nelson
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Poster: Nosa
Review:
The auto transport was magnificient and professional in their dealings with me. They were very prompt in their picking and delivery my vehicle. I will be very glad to recommend this agency to anybody. Please you all keep up with your good job.
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Poster: Paul
Review:
Order # 64027 My car was recieved in excellent condition, on time, for the agreed upon price. Everyone from the schedulers to the delivering truckdriver were friendly, competent, and a pleasure to work with. I will recommend you to all my friends and family, and look forward to doing business with you in the future.
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Poster: Prakash
Review:
Auto transporter was very helpful for picking my car. My car was deleverred on time and in professional manner. I am satisfied with the transporter. I recommend his service. Thanks,
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Poster: Jacque
Review:
I had an excellent experience shipping my pickup with Direct. They were professional and helpful and it was so easy. I particularily liked the 3 car trailer, I felt that there would be less likely to get damage on my pickup hauling it this way. Mr. Shane Pfeiffer was very nice to deal with and would not hesitate to use him again if available. Thank You Direct! Jacque Hein
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Poster: Allen
Review:
I have never shipped a car before, so I was ready for hassles. But it just couldn't have gone any smoother!!! The ordering on-line was very easy. The price was very competetive, immediately available on-line, and did not change from the initial quote on-line. I received a call from a driver within 2 days saying he had my order and almost had a full load to make the trip and shoudl be able to pick up my car in 2-3 days. (ahead of the initial on-line estimate). We set up cell phone contacts and the driver took over from there !!! He called me daily to me on his status. He was right on time at the pick up point, he made extra careful that my 1958 MGA was properly tied down; as it barely fit the trailor. He called me from Texas, New mexico, and Arizona to let me know when he would be getting to the in Phoenix. I put him in touch with a neighbor to show him where to park the car. But when he saw the low hanging trees looking down my residential street; he took the initiative to park about a block away in a low traffic area and drive my car the one block to the house to avoid damage to any of the other cars. He called me as he was leaving to assure me the car was right where I wanted it. Even my daughter called me to say how nice the driver was; even showing her the ropes of starting a 1958 car !!! The driver's name was Wesley ....? and lives an hour north of Charlotte, N.C. Please let him know what a great job he did and I hope he is sitting on his dock fishing right now and enjoying some downtime !!!! (not working on his dock!!) Sincerely, Allen Goode order # 64797 PS - I also received several e mails from the company contact updating me on the status; but I never read the the full text. All I needed was Wesley !!!!
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Poster: Byong
Review:
Thanks for your excellent service! Among so many vehicle transport company your price was the best (Only $600. Some company gave me a quote as much as double of your price) and the service was way beyond than my expectation. I think I was lucky to pick you to transport my vehicle from Chicago to San Francisco (Order #: 64381). My car was picked up on Wednesday afternoon and it was delivered on Saturday afternoon on time as promised. Wow, amazing! Best price, fast delivery, what else do I have to count on? I would like to express my appreciation again to your company, your representative, Jenny and the driver, Mark. Thanks. Brian
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Poster: Marcus
Review:
Great Service. Thanks! -Marcus
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Poster: Joseph
Review:
Excellent, I was very very happy and will use your service
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Poster: Anand
Review:
Good service ! Thanks !
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Poster: Nayan
Review:
Very very Good. Will use this service again and we tell friends too.
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Poster: Steven
Review:
pickup and delivery was prompt, and vehicle was delivered in good shape. driver and company contact were professional and helpful.
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Poster: Syed H.
Review:
This is my first experience with this company and it was great. I would recommend to everyone to use this company for vehicle shipment or anything they offer it. Also the price was low compare to other shipping companies. Regards.
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Poster: Timothy
Review:
Car got reassigned to another carrier after about 4 days. New carrier picked it up but didnt notify me. Driver called and said he was 2 hours away with car. I just happened to be home, could have been a problem. order #64417
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Poster: Mark
Review:
Excellent, professional service.
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Poster: Jim
Review:
A great experience.The estimated and actual cost was $500 for transportation from Chicago to Dallas . Communication was excellent and accurate. The car was picked up 24 hours after placing the order and delivered 48 hours after pick up. I was in touch with the driver (Terry)by phone and knew when he was picking up the car and when it would be delivered. All parties were friendly, helpful, and professional. I can recommend them without hesitation and hope to use them again in the future. 7-26-09.
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Poster: Gregg
Review:
Pickup was quick after available date, delivery was fast, and driver was very accomodating on the delivery. I'd definitely use again!
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Poster: Dale
Review:
I don't normally do surveys but I was going to send you all a thank you note anyway. I have to give a bit of background on the vehicle that was transported. It was at a custom shop that we had been having issues with, they had the car for TEN months! It's my son's car, and he is deployed in Iraq right now and wanted me to get it back for him. Anyway, I called R & R (my assinged transport) and told them the issue and wanted him to let me know of any attempted cancellations or delays from the guy he was picking it up from, which DID occur on the Friday of scheduled pick up, which made it the second time that happened! (Timberwolf Transport was the original transport assigned I never talked to them, but they had gotten delayed/cancelled by the pick up). Anyway (trying to keep it short) R & R understood the issue, allowed me to call and bug him multiple times, he stayed with it, eventually made the pick up, and was just awesome about the whole thing! I would highly recommend you all for setting it up, and R & R for helping us out! It's hard to do business with a business online, because you don't really know anything about them, I used your business based on your BBB rating, and I was more than pleased! I was so pleased with R & R, I gave him a pretty generous tip! Thanks again! Dale Shafer Order Number: 63036 Price was amazingly cheap! R & R's contact name & # was Ricky Ratliff 843-680-2085
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Poster: Kasmer
Review:
A little bit of confusion when we called the carrier to find out his schedule for picking up the car, he said he did not receive pick up info from Direct Express. He said Direct Express faxed to incorrect fax #. It all worked out in the end & the car was received promtly. Thank you.
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Poster: JOAQUIN
Review:
I WILL SURELY USE YOUR COMPANY ON MY FUTURE AUTO TRANSFERS. GOOD JOB!
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Poster: Louis
Review:
Much quicker than expected especially the pick-up; requested on a Wednesday evening and pick-up was that same Friday morning. Delivery was flawless with a change to the delivery location accomplished without a problem on the day before arrival. Outstanding service. Order# 64568 Louis (CDR, U.S. Navy)
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Poster: Gaylord
Review:
Service was very good, those that answered the phone were knowledgeable and very helpful. The cost was very affordable. I would definitely use Direct Auto Express again. Thank you. Gaylord and Louise Keets
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Poster: Steven
Review:
thank you, I will definitely use your company again in the future
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Poster: Gregory
Review:
Vehicle was picked up on the first day avaiable and delivered within the window quoted. All of the people that I taked to were helpful and curtious, from the first call to Direct Express, to the carriers office and driver. Price was the best of all that I checked on during my ion of a service. I have recommended Direct Express to others.
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Poster: Alex
Review:
very good to deal with. on time and professional. very smooth and prompt communication. I'm very satisfied with their services. Driver was excellent in communication and pleasant to deal with. 48-hours after placing the order, the car was sitting at my door without a scratch or ding on it. Highly recommended.
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Poster: Joyce
Review:
The only problem we encountered was that the driver that picked up the car said that the car would be delivered Fri night because he had to be in Los Angeles by Saturday. We said that was fine. We thought that was rather quick, but called my son who is in the Marines and he made arrangements to get to the place where the car was going to be delivered. (My mothers home 1- 1/2 hours away) A couple of days later the office called and told us when the estimated delivery date would be and it was not what the driver had said and they got a little snippy with me. When I told them what the driver had said. We never asked the driver when the car would arrive and I feel he should have never gave us a date and time right then. It caused my Son some hassles trying to get things changed around. Also they were rather threatening about their payment. We told them several times, we would be prepared with payment upon delivery. order#64300 Seint Auto Transport
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Poster: James
Review:
Service was great! Driver was very friendly, answered all questions, and delivered on time!

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Reviews: 2151 - 2200 of 3613
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