What Our Customers Are Saying About Us

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What customers say about our Direct Express Auto Transport staff...

Direct Express Auto Transport Associates

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Poster: Tahirah
Review:
I love this service it was very easy and headache free. One thing is the driver forgot to take the rest of the money. I just want to know who do i give the money to. Please call me at 973 951 6789
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Poster: Michael
Review:
Great service would highly recomend to all. Mike Brennan
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Poster: jOAN
Review:
My only complaint was the lateness in the day of the delivery. I was told it would be "after 5:00 p.m." It turned out to be about 10:30 p.m.which I thought was late to have to be dressed and waiting for someone to show up at my front door. It was also harder to examine the car for damage at night. The exterior of the car was covered with dirt/dust and the radio antenna had been slightly bent (I was able to straighten it). Otherwise, the service was reliable and cost-effective and I would use your company again. jj
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Poster: Stacey
Review:
Thanks so much for all of your help. This was a new experience for me, having to transport a car cross-country. Your helpful staff guided me and my daughter through the whole process, explaining everything very well. The car was picked up by STS transport service on a Tuesday, with Vladimire as our driver. He called us upon his arrival in North Carolina ( car was transported from Southern California) and waited for us to arrive in North Carolina the following day(Monday). Total shipping time, coast to Carolina was 6 days. Car was in fine shape, no problems and it was great to have the car available for use the first day of student orientation for my daughter as she starts her PHD studies at Duke university. Thanks again.
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Poster: Stergio
Review:
The price was right and my car got delivered on time. Would use service again and the driver would call me to let me know around what time he would be here. Thanks for all the help.
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Poster: Anna
Review:
I'm very pleased with the ease with which my car was shipped from Los Angeles, CA to Atlanta, GA. A friend had recommended this service since he had used them before without any problems and I am very happy with the way the whole process worked out. I would definitely recommend Auto Transport Direct to anyone looking for such a service. I was told that the car would be delivered on a specific date and it arrived on the morning of that date in good condition. I am also very happy with the professional and courteous customer service I received throughout. Having the peace of mind that my car would make it from one side of the country to the other was a huge weight off my shoulders. Overall a very smooth transfer!
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Poster: Cheryl
Review:
Clark ( Roan Trucking driver) was in contact with me about delivery date and time starting the day before. He is very courteous and a true professional.We would use this service again and have recommended it to our friends. Thank you very much. Cheryl Stefanec
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Poster: Coleen
Review:
I submitted an on-line request on a Monday morning. By Monday afternoon, my car had been assigned a carrier, I had spoken with the carrier and my car was picked up the next day! My car was transported by Pioneer and they were fantastic - my car arrived one day earlier than I did and they were very accomodating and held the car for me until I arrived and then they brought it to my door. All times that were quoted to me for pick-up and delivery were adhered to, the drivers were very friendly and the customer service people were great! No complaints or concerns!
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Poster: Andrew
Review:
Shipped car from NC to CA. No problems. Delivery was to be after 5 pm and driver tried to demand earlier delivery, but, ultimately, delivered after 5 p.m. as agreed.
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Poster: Marsha
Review:
Transport was without a hitch. Price was reasonable. I would absolutely use this company again. So glad I found them!
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Poster: Tapan
Review:
The driver from Silver Star Logistics was really helpful and knowledgeable. I would recommend him again.
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Poster: William
Review:
Great job! Pick up was scheduled soon after I booked the transport, the driver came as promised, the car was delivered on time without incident. I would definitely book through you all again.
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Poster: Kenneth
Review:
I searched and searched on the internet for the best quote available. I came across Autotransportdirect.com and got the best quote by over $200. It cost me $725 to get my Volkswagen Beetle from Arizona to Michigan and it only took 5 days. Paul, from Spectrum Auto Transport was the man, very friendly and an overall great person. Trusted him all the way with my car. I ordered the shipment, took one day for it to be assigned to a truck and one day for it to be picked up. Very satisfied customer and would deff. use you guys again in the future. My 1971 Volkswagen Beetle sure did get here to Michigan in a quick and easy process. I figured it would have been a little bit more difficult, but with Autotransportdirect.com..... no big deal at all! Thanks for your great service! Ken Kitley
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Poster: Steve
Review:
It was a very good experience and I will recommend your company in the future. Thanks.
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Poster: Larry
Review:
The only problem we had was that the original trucker (Mattas) broke down in St. Louis, so we had to change to another trucker (Beak Transport). The people at Beak were very nice, as was the driver. One suggestion I would have for Beak is to return calls when a customer calls to find out the status. I had to keep calling them back. However, the driver himself finally did call me when he arrived in Dallas and he was great to deal with. I would definitely use your service again.
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Poster: Diane
Review:
Driver of Best Auto Transport was courteous and prompt.
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Poster: Fred
Review:
Excellent service at a reasonable price. My car was picked up on the first day that it was available, which was the day after I submitted my order. The car was delivered in four days and I firmly believe that it would have been delivered sooner had it not been over a weekend. The driver was very friendly and courteous. He delivered my car at 8:30 in the evening only because I was expecting it that day and that he had promised delivery on that day. He communicated with me all day to keep me informed of his progress. I have used other shippers to transport cars and none have been anywhere near the caliber of Direct Express Auto Transport. I see no reason to ever use any other carrier. I highly recommend Direct Express Auto Transport!
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Poster: Mary
Review:
the driver was great...went out of his way to accomodate us....really happy with the whole experience...
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Poster: David
Review:
I was very concerned about buying a custom painted vehicle in Virginia and having it shipped to California on an open car carrier. I read Auto Transport Direct's reviews and decided on them. I needn't have worried. They picked it up on time, and the driver showed great care in loading it. The communication was fantastic. The driver called me a day ahead of delivery and then two more times as he got closer to my home. The delivery was on time (picked -up on a Saturday and delivered the following Saturday) and the driver was extremely courteous and careful in getting the vehicle off the truck. I will recommend this company very highly to anyone who needs their service. It was a great experience. Many thanks to Larry, the driver from LC and Sons' Transport, for a wonderful job. Order # 65865
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Poster: Maureen
Review:
Everything I read about your company was true. It took 9 days for the car to come, but other than that, everything was outstanding. I would recommend using this auto transport company. Thank you for your service. Price was fair. Driver was very courteous and efficient. Booking agents were knowledgeable and courteous.
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Poster: Ryan
Review:
The driver was named Steve and you could tell he took care in moving my vehicle. He communicated with me great. He represented your company well. Steve made the difference.
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Poster: Victoria
Review:
Helpful, and made good efforts to be informative. We had to have a fairly "pin-point" delivery time because we were not going to have anyone in the delivery location until after the car was picked up in California. Direct Express seemed to be trying to work with us on making the delivery happen within a two day span. Worked out perfectly!
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Poster: Charles
Review:
This is an excellent service. The order was placed on a Friday with the car available as early as Monday (although we wanted to keep it longer). The driver was assigned the same day and made contact on Monday to schedule pick up on Wednesday or Thursday. It actually worked out to our benefit that the car was not picked up until Thursday although available since Monday. Delivery was made on schedule (Los Angeles to N Central Florida) without a problem in a little over 7 days. The cost was very reasonable-lower than alternatives, the scheduler was very helpful, and the driver was courteous. The process was very efficient and this could not have worked out better logistically. I have already recommended the company to family members and friends. My daughter was returning to college and needed her car in a tight window because she had to finish her summer job in LA and we could not drive it back in time.
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Poster: John P
Review:
I wish I could have tracked the shipment like I track a package with USPS, UPS, etc., rather than calling & bothering the driver for s.
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Poster: Amy
Review:
I was really nervous since the price was really competitive, but the online reviews were good so I gave it a try. Emails were promptly answered whenever I had a question. The driver called on time and was very friendly. He went out of his way to make arrangements for us for pick-up (He was getting there daysbefore we were and held the car for us). Would use this company again! A+
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Poster: Charles
Review:
Was very happy they picked up the vehicle the day after the 1st day it was available.
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Poster: Whitney or Monica
Review:
This was my first experience transporting a vehicle, I researched many companies and finally chose this company. I was well pleased, it was a very smooth transaction and next time I would definitely use again.
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Poster: Horace
Review:
Transport arranged within a day of calling. Everything done by phone. Truck dispatcher kept in good contact. Only thing I would change is that car arrived at 11:30 at night and someone had to walk to pick it up. Perhaps it would have been better to have been driven to the house where someone could have driven the driver back to his truck, especially so late at night. Other than that, very good service!
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Poster: Joseph
Review:
- The driver is nice and professional - The number of days after the first available date the car was pick up was 3 days. This is good so we can plan our own schedule such as we need to flight to some where (in my case). - The customer service is also nice and friendly. They are there any time we need to talk to. Great service!. - The price is reasonable. - Overall, Iam very happy with your service and delivery. I definitely will use your service again and will refer you to my friend. Thanks for your service. Joseph Vu
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Poster: Michael
Review:
Great service. Thanks for the help.
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Poster: Robert
Review:
I will recommend to friends in the future. Petrov was great.
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Poster: David
Review:
I have already recommend them to two other people. Low price very good service. Excellent. No complaints. The driver was very accommodating and courteous.
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Poster: Peter
Review:
I want to commend the driver Alvaro Davila for his quick communication with me , for his courtesy and for the speed in closing the transaction. Peter Keating
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Poster: Dawn
Review:
I had my Toyota Landcruiser shipped from Galveston, TX, to Morrisville, NC, for $600. The people that I spoke with at Direct Express were very knowledgeable. They answered all of my questions and got my delivery set up in a very timely manner. My vehicle was picked up and delivered within a week of me calling. The towing service, Abdul's Towing, kept in touch with me during the transportation and gave me the direct phone number of the driver to arrange for a timely off. I've never had to use a service like this before and was impressed with the ease of arrangement and the fact that there were no hidden fees. I would definitely use DEAT again and/or recommend them to a friend.
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Poster: Lan
Review:
would like to use you guys again
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Poster: Maria
Review:
This was the first time we used Direct Express. We were very happy with our whole experience. The customer service was great. Every time we called someone answered our questions right away. We were able to contact the driver directly and our car was delivered in a very quick turnaround. We would definitely use Direct Express again. And we would definitely recommend them to others.
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Poster: Troy
Review:
Excellent company, prompt and honest. Car showed up on time Driver called before pick-up and delivery and showed up. Car came from VA to CO, NO ISSUES. I would recommend.
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Poster: Jessie
Review:
Mike was great. Fast on communication and car delivery to the Bay Area. The price was great and I would highly recommend the service to anyone needing car transport.
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Poster: Sara
Review:
Skip, my driver with Safe Way Auto Transport, was excellent!
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Poster: Tom
Review:
Better service than even the A+ rating on the Better Business Bureau. I would use again and recommend to a friend. Thanks!
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Poster: Irshad
Review:
Pleased with the service.
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Poster: Antony
Review:
I will use your service again. And would appreciate the same pick up person. It will be in twomonths. Thank you .It si pleasure doing transacation wiith you. r/Berchmanz.
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Poster: Christine
Review:
Robert was very professional, helpful, personable->excellent! The only thing that I was disappointed with was when I called the first time & given a price, I wasn't able to sign up at that time since I didn't have all the information I needed from the person sending the car. I called a couple of days later & then I had to pay more than my first quote.
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Poster: Don
Review:
robin and heather are great
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Poster: Britt
Review:
Overall a good experience. Vehicle was assigned on a Tuesday as soon as it was available, picked up (I think) on Thursday, and delivered Saturday morning, in good condition. Communication with the carrier, Rocky Road Transport-FL, was quite excellentonce I initiated it.. Unfortunately, I wasn't informed that the vehicle had been picked up or what the ETA for delivery was until I called the assigned carrier for information on Friday afternoon. The very nice person who answered the phone let me know that the vehicle should have arrived that afternoon, but the driver had been delayed. She contacted the driver and called me back within five minutes to see if delivery the next morning (Saturday) would be all right. That was fine with me since I wasn't expecting delivery, and good for the driver since I was waiting for contact before I drew any money to pay him. The driver called that evening and again the next morning for directions, and everything was good. Aside from the fact that I had to initiate contact with the carrier, customer service was great. So despite all the nice people and quick responses, the customer service rating s to "average". (Right or wrong, I was expecting to be notified that the vehicle had been picked up and what the ETA would be sometime prior to the driver asking for local directions.) Again, overall, Direct Express Auto Transport gets a solid "good", and I'll use them again if I have the need.
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Poster: Jackie
Review:
Car was picked up in middle Georgia on Wednesday night and was delivered promptly on the following Sunday morning in Oakland, CA. Did the two drivers sleep?? Albeit a little dirty, car was in good shape. I probably would bargain for a top deck if you're looking to keep the paint job. Excellent job guys! I even left a few items in the back seat and trunk, and all were there when the car was delivered! I was most impressed with how quickly I was contacted once I made the car available. On the first day, I was contacted so quickly that I had to deny the driver. Direct Express didn't seem to mind, so they rescheduled me in for the next day.
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Poster: Laura
Review:
Spectrum Auto Transport was fantastic! They picked up my vehicle on time and delivered it to me within 4 days, which was quicker than we expected. This was a brand new vehicle and we were anxious to receive it as quickly as possible. We were able to make contact with the driver, Paul, and he let us know when he anticipated to be able to deliver our new truck. He was on time and very professional. He was even willing to meet me at an alternate location when my plans changed for the day. We love our new truck and appreciate that it was handled with care during the transport. Thanks!
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Poster: Dennis
Review:
Excellent communication and customer responsiveness. returned calls promptly and professionally. Kept me informed at all times of the cars estimated arrival. The driver was very courteous and helpful. The experience was a pleasure: Great Job All Around. Would absolutley reccommend and use your services again.
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Poster: Carl
Review:
Very impressed with how the driver checked the vehicle out before he brought it to cover him self. Also, very nice and polite.
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Poster: Lawinifred
Review:
Order # 63486 Thank You! Direct Express Transport. You made my experience worry free,And BIG UPS to GO-2 Transport(Jim) He got my CTS Cadillac (kitty) from VA.to CA. best of all was the price,$750.00 well within my budget. you Guys ROCK!!!! THANKS ALOT! LA NORWOOD

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