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What customers say about our Direct Express Auto Transport staff...

Direct Express Auto Transport Associates

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Poster: Nathan
Review:
Driver was freindly and cooperative on pickup timing. Condition of car upon delivery was good.
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Poster: rajender
Review:
these people are doing excellent service. I appreciate this transport service
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Poster: Sherman
Review:
Great Service! I have NO complaints. I would use this company AGAIN. The driver was great and very professional.
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Poster: Michael
Review:
Well, I have to say that the beautiful ladies who warmly welcome you to the website played a large role in my decision between a choice of companies. Keep that up, more pics! Otherwise the service was excellent, the girls of Transport Direct did a superb job in promptly hooking me up with a driver. So quick in doing so it gave me no time to cancel my first driver who advised me no earlier than wednesday. The second guy grabbed it early tuesday, and I had it that night. Mark from MPS Transport OH, left me an extremely rude message as to how I should have called to cancel his pickup. I guess I figured someone would communicate to him that we arranged other plans, didn't think I should have been burdened by it like Mark sternly suggested. Everything worked out, but maybe there can be more communication with these situations to further prevent future angry drivers. Thanks for all your help! Great service! Mike, Chicago
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Poster: Linda
Review:
Very pleased with both Auto Transport's customer service and the drivers and call representative of LT Auto Moving Inc. I was notified in advance of my scheduled transport from Michigan and its delivery by Jana who was very courteous and helpful. I was quite satisfied with the experience in light of the fact that I had to have a friend accept delivery of my vehicle before I myself arrived in Arizona. Thumbs up on your cost to me and your company's service!
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Poster: Abby
Review:
This is the first time we ever shipped a car, and I didn't know where to begin. I called about 4 companies. I was given the drivers name and number. I called him, he called me back within 30 minutes. He picked myson's car up in Avon, Ct on Wednesday, August 26 and delivered it to him on Saturday, Auugust 29. He originally thought he might deliver it on Friday, but was not positive. He gave us approximate times, and when he realized he was not going to make it within those time frames, he called and advised us. the communicatuion is the key here. So we were very pleased. He seemed very careful while putting the car on the truck too! We would definitely use them again, and I would ask for the same driver. I thought the price seemed fair compared to other companies. Our order number was 66843
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Poster: Laurie
Review:
I was very impressed with you folks. I had to change the date twice and you were accomodating and took care of it immediately. I was sent confirmations that the date was changed. The only issue we had is that the pick-up folks told my sister-in-law that they couldn't get to her neighborhood so she'd have to meet them. After explaining she ran a home day-care and had children in her home the driver walked in and picked up the car. So knowing whether they can or can't get into a neighborhood would have helped (but I know that's hard). Everything was terrific. Thank you very much.
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Poster: Cullen
Review:
Process was very simple. The driver picked the vehicle up at pick up location and ped off at off location. Carrier was very accomodating.
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Poster: Joshua
Review:
All aspects of customer service were prompt and professional. Thanks to Direct Express (Broker) and Pioneer Auto Transport for a job well done.
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Poster: Edward
Review:
Only problem was in delivery, which occurred early in morning to to a foul-up NOT the fault opf the driver. Someone in Ft. Lauderdale locked up the keys he needed.
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Poster: Darleen H
Review:
Excellent service from start to finish. Thanks, Dennis Smith
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Poster: Casey
Review:
This was an insurance claim- I was the adjuster. When dealing with insurance claims, I would recommend getting the full payment as opposed to the deposit. Reason being, if the insurance company is paying for the move, then they have to get a second check to their insured before the vehicle is delivered. That may not happen and the person has to advance the funds and wait for a reimbursement. I will use you again. Casey
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Poster: Robert
Review:
The overall experience was good and the vehicle was delivered when the driver said it would be in the condition it left it's point of origin. The only thing that could have made the experience even more satisfying is if the driver or somone representing the company would have made phone contact with the the individual at the pick up location a day in advance as opposed to a few hours before pick up; other than that all went well.
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Poster: Matt
Review:
Very pleasant experience. Would recommend to friends. Doug was with Tony Holtz Trucking
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Poster: Forrest
Review:
It would have been a lot easier if I could schedule an exact pick-up date instead of a range. If not for my auto repair shop letting us store the cars on his lot until pickup we would have been royally screwed since our date of move was fixed and we needed the vehicles until that date. That is the only improvement I can see that IMO is needed. Orders 64713, 64714
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Poster: Emilie
Review:
Our driver, Stan, was great! He picked up the car in Florida on the 18th and my son received it in Pennsylvania on the 20th. Stan went out of his way to make sure my son got the car on the 20th because he knew he needed it for college. I would definitely use this company again!!!
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Poster: Richard
Review:
Luke the driver was very friendly and he called to notified me of the delay. We had difficulty getting the car off the trailer, as the car's, an Alfa Romeo, width was narrow and we had issues width of the tire tracks on the trailer. In the future it might be better to match up narrow cars with trailers that are designed to accommodate them. The additional $200 for an non-operating car is on the higher end. It turns out the car's battery was weak and needed a jump start.
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Poster: Chirag
Review:
Very professional, courteous service. I will definitely use this company again and feel comfortable recommending it without any reservation to friends or family.
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Poster: peter
Review:
thank you so much for your excelent service . peter nunns from australia very good comunacation
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Poster: peter
Review:
had 2 cars delivered and the service was excellent and would recomend to anyone . i got off my plane from australia at 7 am and the cars arived at 4 pm could not ask for better service thank you so much peter nunns
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Poster: Lynton
Review:
yes, i would surely use your company again and tell others about you. comparing around your price was the best. thank you.
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Poster: JIM
Review:
I am very pleased with your service but wish the admin side of it was a little different. We normally have multiple orders at the same time. I wish you had a way that we either would get statis s or some place we could go check on our orders.
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Poster: John
Review:
Craig was prompt and delivered vehicle in excellent condition and turn around time was SPEEDY SERVICE. Will most definately use this transport company again. Price was also very reasonable. 5 star rating all around
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Poster: Mike
Review:
the men that brought my vehicle were very prompt and courtious i would use them again should the need ever arise very pleased overall
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Poster: Richard
Review:
I have no complaints. From Montana to Connecticut, auction purchase. Vehicle was picked up six days (Saturday) after I signed contract and delivered following Thursday. I ed enclosed transport since the car was a convertible and pretty close to original condition (1965 Comet Caliente Convertible) The Driver with AKA kept us up-to-date on anticipated delivery date. Even called me from Long Island, NY, told me he would be in about 3:00 PM. At 3:02 he called to tell me he was waiting at the pre-arranged off point (about a mile from my house due to narrow roads). Very courteous and helpful. The car was clean with no new dents, bends, chips, etc. Driver said he kept the car on upper level due to convertible top. Will use again if needed. Cost for enclosed transport is higher but in this case I think it was justified.
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Poster: herman
Review:
picked up early and delivered early. better than i expected.
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Poster: Aida
Review:
The company you assigned the transportation of my car was very professional ,accommodating and reliable.Thank You so much! A satisfied customer.
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Poster: Barbara
Review:
Having never shipped a car before I was a little nervous. All worked out great though getting the car from NJ to Los Angeles. Pick up was one day later than requested. I had called though inquiring on the pick up as I had not heard anything. At that time I said it would be okay to pick up a day later and that's what they did. I called every few days to get an and the calls were always answered. Drop off was a day later because original pick up date was a day later. Very pleased and would use this service again.
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Poster: Jennifer
Review:
I was pleasantly surprised with the simplicity of moving a car from California to Washington. I arranged the transportation all online, made a deposit on my credit card, and chose an approximate day for pickup. The actual transporter - Treasured Auto - was very nice to work with, showed up on time, kept me informed of the progress and delivered the car with no issues. The only hassle was getting a cashier's check to pay the transporter, but I can understand that precaution. I would definitely use Direct Express/Treasured Auto again in the future and would recommend it to others in need of auto transport.
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Poster: pamela
Review:
Online scheduling was very easy. Informational emails were right on time. Pick up right on time and delivered on first day of 4 day window given. Seven days from Virignia to Arizona. I had received cheaper quotes but the recommendations and reviews made me choose DEAT and I do not regret the little extra for great service and dependability. William the driver was very courtesous called a day before pick up and delivery.
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Poster: David
Review:
I admit I had a very low expectation with respect to my pickup/delivery. Boy, was I wrong! I was very satisfied at all levels from pickup to delivery. I will definitely engage this team again. I've already notified my partners about using Direct Express Auto Transport. Cheers, Bye David
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Poster: Jessica
Review:
I was definitely iffy about the entire process as this was my first time. And I read a bunch of reviews. But, as I crossed my fingers and hoped for the best, I was definitely reassured as I got continual s from the driver of where he was and when he would meet me. He was from Nationwide Auto Transport Inc. and it all went perfectly! Thanks!
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Poster: Roe
Review:
The driver was very professional. He was concerned about getting customers their cars on time according to schedule. He was very friendly and made sure our car and all the others were secure before he drove away. We were very pleased and will refer our friends to your company. thank you very much. Roe and Sharon Harrison.
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Poster: Thomas
Review:
Great experience with autotransport.com. Not only was the price the best I found out of 6 quotes I received, the delivery person was very friendly, courteous, and just an overall nice guy. Great service - I would definitely use autotransport.com again!
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Poster: Dahja
Review:
I was not really happy with the carrier company of my van, but Heather at the Direct Express office was awesome. She helped calm me down and help me out when the carrier company lost my keys and remote entry. Had she not been so super helpful I would of been one of those angry customers. Everything all worked out and I got my van. I know crazy things happen to us all and I know that there was nothing that the carrrier could do when crazy things happen. Overall It was a frustrating, but good experience.
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Poster: Steve
Review:
This was the easiest part of moving our daughter to college! Your service is awesome and we will definitely use it again and recommend to all. Thank You Marvins Transport!
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Poster: Nidhi
Review:
I used this service second time in 6 months. These guys are professional and good at their job. Last time we transported our vehicle from PA to MN and this time from MN to CA. They were great both the times. Customer service, drivers all are good guys who know their job well. Thank you guys!! I recommended Direct Express Auto Transport to many of my friends. If I need to transport my vehicle again it would always be Direct Express Auto Transport. All the best!! Nidhi
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Poster: Tom
Review:
Both the team at Direct Express Auto Transport and the Driver from Affordable Transport were extremely pleasant to work with and gave a true sense that they not only cared about my business but took interest in why I was shipping my vehicle. The braking lights switch/wiring malfunctioned on my daughter’s car just before returning to college, so we didn’t want to drive it on the highway for the 186 miles, especially since the price to ship was very reasonable. Immediately after getting back to her apartment, at school, she got a job interview for a part time job. To take it she would need her car up there and repaired ASAP. Direct Express took the Order Wednesday Evening, had a carrier arranged Thursday, They picked up the Car (in the Rain) Friday evening and then had the car delivered early enough Saturday morning that she was able to get it to the mechanic the same day.
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Poster: Mark
Review:
Great Job by all. Called to schedule on a Wednesday, car was picked up on that Friday and Delivered the following Tuesday and That was from Iowa to Orlando Florida. I didn't expect to see the car for about 2 weeks and it was in my driveway less than a week after I called. Exceeded my expectations and at the lowest price I could find. Very pleased.
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Poster: Cheryl
Review:
Experience was very positive. I booked with Direct Express on a Tuesday via the internet for a pickup in the Chicago area to be delivered to the Las Vegas, Nevada area. I was emailed a confirmation immediately and an hour later I was emailed that I had been assigned to a specific trucking company. I was contacted by the trucking company on Thursday for a pickup on Friday. The driver picked up the car Friday evening within the 2 hour window as scheduled. The car was delivered on Monday evening as predicted. I was very impressed that the whole process took less than a week. The driver was very careful in loading the car and was very particular about making sure that the car was fully secured to the transport truck. He seemed to very concerned about the safety of all the cars on the transport. I did a lot of research on various transport companies and the price from Direct Express was one of the lowest. I did verify the internet information with a representative over the phone and the representative was very courteous and helpful. The company seemed more professional than others both in terms of website and representatives on the telephone.
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Poster: Debbie
Review:
I loved the transport service! They were clean, polite, and kind. Even though the van was not what was advertised and we were shocked upon receiving it, the drivers were concerned for us, told us they could pick the vehicle back up on their "return trip" after we spoke to the dealership. We were impressed and pleased with them. Would use them again any time.
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Poster: Gladys
Review:
Driver was very courteous and polite. Excellent job with the car. Thank You to Mozingo Auto Transport - SC.
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Poster: Srinivasan
Review:
Overall experience was very good and will use them again. But understand that they are not the people delivering the vehicle so if you want to get receipts or any additional info a after the car is delivered you will have to deal with the local company that is used to transport the vehicle. For Example: i needed a receipt after the delivery and was given a run around for the amount that i paid the driver.
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Poster: Martin
Review:
Super fast, honest, and very affordable. I will use you all again and recommend you all.
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Poster: Jennifer
Review:
I would use your (broker) services again. I was not thrilled, however, with the transport company that picked up my job (Competitive Cartage; driver named Isaac). While his service was good, his treatment of me throughout the process was poor. He wanted to pick up the car one day earlier than my specified earliest pickup date, and he was not polite about this request. To the contrary, he sounded peeved that I would not accommodate this. He also was quite rude to me when arranging for the delivery. Your company was helpful in addressing my complaints about Isaac during the transport process.
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Poster: Nicole
Review:
Everything went very smoothly and the driver Donald was outstanding. I would use this service again.
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Poster: Tina
Review:
Our car was picked up on time and delivered to the destination before a whole week was even up! It only took 4 days for the car to get shipped rather than the 7-10 I had read it might take. Our driver was a really nice guy and seemed very knowledgable about cars which was a great relief since the car we had shipped was a classic! This was a great first shipping experience for us.
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Poster: Jackie
Review:
My whole experience with this company was GREAT! Everyone was knowledgeable, the pick up and delivery were prompt, and I received my car and it contents in perfect order. Thank You!!
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Poster: Dave
Review:
Pick up occurred 3 days after first available date (well within the 1-7 day range stated by Direct Express). The transport driver experienced mechanical difficulty about 60 miles from my home. He and the shipping company kept me well-informed of the situation by phone. The driver and trucking company worked with me directly to arrange delivery in a timely manner despite the mechanical problem with the truck. The driver and trucking company were very conscientious, courteous, and straight-forward throughout the entire transport experience. My car arrived in the same condition as when it was picked up.
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Poster: Karen
Review:
Our experience with Direct Express Auto Transport was excellent from the very beginning to the end! I felt good with my telephone call to the office. They were friendly, very informative, and very professional. The price was excellent as well. Within days I was called with my driver. We met and he was very nice and friendly as well. I felt very comfortable turning my father's vehicle over to him to be transported across country. My driver kept in contact with me of his location. My father's vehicle was delivered in great shape, in a very timely manner, and my father too felt the driver was wonderful. I would highly recommend your company to others! The Better Business Bureau rated your company with an A. I believe there was an error, it should have been an A++. We are deepedly greatful and appreciative and will use your company again. Thank you! Please feel free to add my review to your website.

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Reviews: 2051 - 2100 of 3613
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