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What customers say about our Direct Express Auto Transport staff...

Direct Express Auto Transport Associates

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Poster: Dwayne
Review:
Direct Express wprked hard on getting me set up to arrange a truck to pick up my vehicle and was very straight forward and honest. The time it took a driver to pick up my vehicle, 1 day, was very convenient and took alot of worries away. The driver not only did a very good job to get me my vehicle in a reasonable time but but was very ggod at communicating with me during the complete move.
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Poster: Patrice
Review:
I would like to say that from beginning to end the service was EXCEPTIONAL...absolutely excellent customer service. I worked with Ashley the entire time, from the time I called her to get a quote to when I put down the deposit and got my car picked up by David the driver everything was great. I will definitely recommend your company along with David to EVERYONE who is in need of getting there car transported. No matter how many times I called or when I called Ashley was very personable, sweet and knowledgeable. You all always pick up the phone and have a pleasant attitude. It was very short notice when I called to book everything and I was still in my old city working so I had to coordinate everything at work, last minute and I felt very confident that you all could get the job down and you all executed it, it could not have been any better. Keep up the great work, with service like this..you all are truly an industry leader. Thank you again and I will definitely send business your way. P.S. if anyone can give my feedback to David as well, please do... he was very professional and kept me d from Thursday when he picked up my vehicle to Friday when he ped it off. Not to mention when I came out to get my car when he ped it off, he had the car already off the truck and sitting in front of the building ready to go. EXCELLENT, also he had a great attitude. Sincerely, Patrice Tartt Order# 69532
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Poster: Ray
Review:
Absolutely perfect experience. Don't know how it could have been better. Car (2002 Yellow Beetle) was picked up when requested (in Floral Park NY) and delivered (San Diego CA) when requested, 10 days later. There was nothing more that one could expect.
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Poster: Glenn
Review:
You folks did an excellent ob in sourcing my auto move. The car was promptly picked up, follow up by phone, and email. Very cooperative staff, great drivers! I would recomend you to anyone looking to move their vehicle! Thank you very much!
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Poster: John
Review:
After using other companies, and waiting 2 weeks after assigned pickup date, which caused 2 flight cancellations, I am absolutely satisfied with your work. Just like I read in one of your reviews, "It WAS easier than ordering a pizza." It was also the best price of all. Can't say enough about the driver. Kept me informed every step of the way.
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Poster: Floyd
Review:
#69195 - Another carrier changed prices on me 3 times, but your company held true. I rec'd timely emails for pickup, phone contacts, and delivery. Larry, whom transported my 82 Collector's Edition Corvette, was "on the money". He stayed in contact with us and took extreme great care with our car throughout the entire transport process. He is one of the main reasons I would come back to your company for our next shipment! Thanks...Floyd Bolton, Clarksville, TN
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Poster: Dennis
Review:
We were very pleased with all aspects of our vehicle shipment including responses from customer service, responses to emails, the quick pick up, fast delivery and competitive cost. Will definitely use again as long as your price is competive.
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Poster: Glenn
Review:
Very pleased with the whole experience, both ends. Will definetly recomend you to anyone needing vehicle shipping. Thanks again. Glenn Johnson
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Poster: Lee
Review:
The door on my collectors vehicle was damaged. The driver said it could have been cause by a road stone. I believe it was caused by the door making contact with the inside part of the truck when the door was opened by the driver. In any event your information states that you have full insurance coverage. The insurance company said that the driver had $1,000 deductible. The claim is for around $850. What do I have to do to get reimbursed for the damage to my car?
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Poster: Richard
Review:
Everything was very good I surprised that I got the car as fast s I did. I would recomend your company for shipping to others. The price was resonable. The driver was very curtious and showed me the car with the slip that showed any scratches. He picked up the car from my daughter in Arizona on Saturday and he delivered it to me on Thursday.The ladies at customer service are great and willing to help if you have any questions about your shipment. You have a good service and realistic prices. Thank You .
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Poster: Dorothy
Review:
Thank you so much for getting us a good Driver. He was very nice and professional. And thank you for always getting us someone fast. I'm always afraid of the vehicle sitting at the Yard too long and being charged an outragous fee, but everytime that I've called on you you have us someone the next day. Thanks again so much.
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Poster: Francisco
Review:
You've always been good to us. We will use your services again!
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Poster: Saiganesh
Review:
We are extremely pleased with the service. The customer service were very kind enough to make changes in the pick up date many times. The driver was very cooperative and the car arrived in time. We would definetly use direct express auto transport again.
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Poster: Anthony
Review:
The young lady that assisted me was outstanding! Give her a bonus! I will use your firm again!
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Poster: Larry
Review:
the driver was just great ,call backs from driver was real good and let us no exactly where he was at so we could make arangments for pickup.
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Poster: James
Review:
Auto transporter, Nick was on-time, gracious, professional, and courteous. Truck equipment was in excellent shape. Would be happy to recommend your company in the future.
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Poster: Christy
Review:
This is the only experience I've ever had with auto transport. Your price was the best I found, and the whole process was painless! I received my vehicle 4 days after first available pick up date, and the drivers were great to deal with and very nice. I had good communication with them about arrival time. The only problem we had in the whole process was that the seller was only given 10 minutes notice before pickup. I would recommend Direct Express to anyone.
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Poster: Jim
Review:
The driver (Mario) was excellent. Perfect communication. The Direct Express staff was professional and helpful. The cost of shipping our Corvette from Ohio to California was reasonable. Sorry we don't have another car to ship!
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Poster: Sarah
Review:
We have shipped our daughter's car four times now with your company and will certainly use you again. It is easy and cost effective. Wayne, with Four-D Haulers, was terrific to work with.
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Poster: ARTHUR
Review:
I would highly recommend your company to everyone. We used your services 2x and couldn't be happier. Both times the transport was done w/JR's Towing and the pick-up and delivery went w/out any problems. Delivery was faster than anticipated (NY to FL 3-4 days) and the people on the phone and the drivers (I believe Gary and John) were cordial and polite. If needed we will use your company again w/out hesitation. Thank you for everything!
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Poster: Suzanne
Review:
i am very satisfied with your company and would tell others. i would not hesitate to use your services again.
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Poster: Kay
Review:
Thank you. Everything worked out as planned. Everyone was courteous and did their job. Car was delivered 1 1/2 hours after time window but he called 1 hour before so I could get home from work and because of LA traffic, this is totally understandable. Why he came from West of my home (Redondo Beach to Long Beach), I do not know as the car was delivered from the East (Ohio) but I was totally satisfied with everything and the price was the best of the people I contacted. Thank you.
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Poster: Bill
Review:
Outstanding service all the way! Handled change in delivery zip w/o anh hassles. Car was picked upand delivered within 5 minuyes of where we were. Have never had tht happen before. Thanks.
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Poster: Susan
Review:
My experience with this company was excellenteverything worked as they said it would, there were no surprises or hidden charges. My car was assigned to the driver named Danny with Golden Key Express, and he was as professional and nice as could be both at my end in Baltimore and with my daughter in LA, who received the car. Danny picked the car up on Wednesday night and delivered it to my daughter the next Tuesday. This company gave me the lowest quote ($750 for open transport from Baltimore, MD to LA, CAother quotes were up to $950), and I debated using another company on the "you get what you pay for" principle. I was persuaded by this company's Better Business Bureau rating, however, and I'm glad I was. Very good serviceI would definitely use them again. (When I read some of these reviews I wonder if they're posted by people with commercial interests, but I am a real user, for what it's worth.)
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Poster: Anthony
Review:
Auto Direct did a great job finding someone to pick up my car. They were prompt, however, not too efficient. I would use them again but they need to realize that Palm Springs is not Ontario. I had 2 drivers call me to tell me they would be able to pick up my car only to get a call a few hours later saying nevermind the location was wrong. I was however very please to hear that a certain company would never be used again my direct auto because they accepted a job and then turned it down later. That made me happy to know that they took the customers side and when a word is given it is bonded. Thank you for being good at what you do and finding someone to make the transport quick and maintain friendly customer service.
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Poster: Curtis
Review:
It was 12 days before pick up, but delivery guy was very cood.
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Poster: Russ
Review:
Only took two days to assign a truck. excellent concidering the out of the way pick up location. a little light on communication during transport but overall an excellent job and would most definetly use again.
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Poster: Robert
Review:
car was shipped in a nicely time matter. the driver was very nice and got the car here. very happy. the did have oil all over it from the vehicle on top. thanks
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Poster: Bobby J.
Review:
We were very pleased. The car was dirty (believe it had rained on it in transit) but didn't expect it to go that distance and arrive clean. Thank you very much for handling this for us and if we need to transport a vehicle in the future, you have the business!
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Poster: James
Review:
Once carrier was identified, all went very quickly, delivering on Sunday before a holiday. Good communication.
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Poster: prasad
Review:
It was nice talking to the tranporter. He is good in loading because I watched it personnelly. And unloading aswell cos the car is in good condition.
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Poster: Ian
Review:
Both the representative and the driver were available for questions when necessary. Both were courteous. The pick-up/deliver times were within schedule. One of the lowest prices I was quoted. Overall, very happy with the experience. I would definately use this company again and recommend it to others.
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Poster: Lawrence
Review:
I was unsure of what to expect in a trans-continental shipper, as I'd had a horror story shipping a vehicle to Hawaii in the past. Turns out the staff at Direct Express, particularly Ashley, was friendly and helpful - no phone wait, either. On-line quote system was easy to use, and I was on my way with a simple credit card deposit. When the first assigned driver/trucking company turned out not be flexible with exact pick-up time, Ashley quickly assigned another firm that shipped extremely fast. Total time for my vehicle from Washington DC to Arizona was only a little over 3 days. On top of great customer service Direct Express had the lowest quote of 4 firms I queried. I could not have driven the car that distance myself for cost. Thanks team for a great experience. I'll be using Direct Express for my next auto move.
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Poster: frank
Review:
The driver, Chad, was in constant phone contact on the day of pick-up. He ran a little later than he thought he would, but kept me d on his expected arrival time. That's all I could expect because of estimated travel times, traffic, and any delays in pick-ups before mine. I am totally satisfied. On the delivery side , he was flexible enough to accommodate my daughter's work schedule to arrange for seamless delivery. Totally satisfied, kudos to Chad, and I will definitely use your services again if I need to transport a car. Frank Order # was 65404
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Poster: Kenneth
Review:
The driver who picked up the vehicle performed a thorough inspection of it and recorded it on my receipt. It was delivered to West Allis in Wisconsin in a timely fashion for what I consider a fair price. My granddaughter, to whom it went, was totally thrilled at the time of delivery. Thank you, K. C. Tibbetts
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Poster: Tristan
Review:
Mark Klingbeil from Parkway Auto Transport did an excellent job of transporting my car. He was prompt and professional and called me throughout the trip to let me know where he was. My car was picked up in Minnesota on Tuesday afternoon and it arrived in California on Sunday morning. I would highly recommend this company.
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Poster: courtney
Review:
thanks, made shipping my car a breeze!
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Poster: Lisa
Review:
Thanks for all your help-great service and would highly recommend
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Poster: Kristopher
Review:
Everything was good except for one thing and it still bothers me. Apparently my vehicle was driven in 57 miles during the transport. It was loaded in Austin, TX with 4217 on the odometer and was unloaded with 4274. It was suspicous to me the way the driver of the transport kept telling me how it was such a hot little car that was really nice when I was inspecting it. I really didn't give it much thought as I was looking the car over. It wasn't until I received the vehicle title via Fedex with the actual mileage and a digital photo of the odometer included in a slew of photos of the loading on the transport that I realized what probably took place. Transport driver out on the town. Doesn't make a lot of sense to me why the odometer reading isn't on the bill of lading.
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Poster: Steven
Review:
AutoTransportDirect and Zareba Auto Transport are both great companies. I was asigned Zareba Auto Transport the day of my order and they picked up my car only a day after the available date. It was transported across the country from Florida to California in about 11 days. The price was also good at 925$ total.
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Poster: Robert
Review:
Driver (Brett Trausch) was top notch individual. Kept us informed of his location as we both drove westward, arranged delivery so it fit our schedule precisely. Car was clean and in good condition when delivered. I would definitely recommend him to another potential customer.
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Poster: Brian
Review:
I had never transported a car before, and really did not know what to expect. The process of finding your company on line was easy, and I was kept in the loop throughout the scheduling, pick-up, and delivery stage. There are a lot of companies that I could have picked without knowing a lot about your industry, and I am glad that I made the right choice in having your company transport my classic car. The car arrived to its buyer in the same condition it left my home. Thank You for your professionalism.
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Poster: Gail
Review:
Car picked up 8/31/09 and delivered 9/7/09. Driver Dimitriy Bazukin was polite and helpful at both pickup and delivery. Car delivered on time and in great condition. Would use Direct Express again. Car came from Dallas, Tx to Kingston, MA for a total of 2,000 miles and couldn't be happier with the service.
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Poster: Frank
Review:
Everything went great and customer service was generally good. The only problem was that I wanted delivery date after sept 1st so it was setup for pickup on sept 1st. I had to call back to tell them that I wanted an earlier pickup date, but after that everything went great. It was picked up before sept 1st and delivered exactly that time that I wanted (soon after sept 1st). I would definitely use again and have even referred someone to use it.
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Poster: Paul
Review:
A very professional service. The driver "Leo" knew what he was doing and was polite and efficient.
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Poster: Joseph
Review:
Excellent service. We were very happy.
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Poster: Kiffney
Review:
I had never transported a vehicle before, but was pleased with how easy it was with Direct Express. I felt the price was fair. They were very thorough with my questions and the driver kept us informed. I would used them again.
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Poster: Maya
Review:
Shellhorn trucking company was great. They did a great job of contacting me to let me know about timings, locations and delays and I had no problems.
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Poster: Sandra
Review:
This was the first time we had our car transported across the USA. I was a little apprehensive regarding delivery due to area restrictions, but the driver was so accomodating and he was able to get within a few miles of the airport where my flight landed. Good value and a very rewarding experience.
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Poster: Steven
Review:
The Jeep was picked up the morning after I called and was delivered to Texas within 28 hours. Heather was knowledgeable and friendly. Javier (driver) was nice and punctual. In all, if I ever ship again, I'll be using you all. I will also mention your company if anyone I know needs to transport a vehicle.

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Reviews: 2001 - 2050 of 3613
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