What Our Customers Are Saying About Us

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What customers say about our Direct Express Auto Transport staff...

Direct Express Auto Transport Associates

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Poster: Enrique
Review:
I AM VERY SATISFAID WITH THE SERVICE PROVIDED TO US. EVERY THIN WAS MADE IN PROFESIONAL WAY. THE DRIVER, NAMED CARLOS RODRIGUEZ, WAS VERY PROFESIONAL AND CONTACTED ME ON TIME LETING ME KNOW HIS PROXIMITY TO US, AND HIS ESTIMATED TIME OF ARRIVAL. THAT WAS GREAT. FROM THE VERY FIRST MOMENT EVERY EMPLOYE(FROM DISPATCH TO THE DRIVER) MADE ME FILL CONFIDENT OF THE GOOD SERVICE. I WANT TO CONGRATULATE ALL THESE EMPLOYES, AND IF IS POSSIBLE LET THEY KNOW OF MY OPINION. TANK YOU ENRIQUE HERNANDEZ
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Poster: John
Review:
Having heard horror stories about the transport business; and having spoken with some less than reputable companies; we ed Direct Express Auto Transport with a great deal of trepidation for cross-country transportation - from Connecticut to California in November. To our enormous relief, Direct Express was professional, prompt, had excellent follow-through, delivered our vehicle clean and unscathed (we opted for an eclosed carrier) via a great transporter (Exotic Carriers). We even asked for transporter insurance and they delivered it within an hour. The entire experience was nearly effortless on our part and the price was very competitive - even lower than some transport companies. Everyone we spoke with from the Direct Express staff to the transporter drivers were very friendly and courteous. Our auto arrived this morning, as scheduled, 15 minutes early! We are extremely pleased with the Direct Express experience, would use it again in a heartbeat and would recommend it to anyone else seeking this service. Thank you Direct Express!
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Poster: Fausto
Review:
Kim was very professional and reliable driver. He delivered as promise and courteous during my interaction with him. Continue to use in the future. Thank you,
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Poster: Michael
Review:
Found me a transporter on short notice, picked up car promptly, easy transaction, no headspace necessary, which is good. Good company to deal with , will definately refer to others, and use again myself. Also, Chuck from Avery Transportation was prompt. courteous, and got our car from Arizona to Illinois without damage. Good Job!, Thank You!
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Poster: Spencer
Review:
No problems,would use you again.
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Poster: Sriram
Review:
The truck company people are not prompt as you people are. They dont pick the calls neither return the calls.
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Poster: Ramy
Review:
Delivery was on time, driver called a day prior to delivery, but asked for cash only and wouldn't accept cashier check like the contract stated. This was my third time shipping a vehicle and the experience was just fine. This was the lowest price out of 10 estimates. They had a good rating with the Better Business Bureau so I felt comfortable going with them. I recommend this company and the service reps are courteous and helpful.
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Poster: Charles
Review:
The entire experience was very easy. Signed up online and the driver called before pickup and before delivery. I have already recomended this service to someone else who needed to have a car shipped.
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Poster: Ahmed
Review:
Thanks I liked it, just little bid confution. but it ended nice thanks again.
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Poster: Elaine
Review:
I will use Costal Auto for all my shipping and never use your company to broker my automobles again. I had two auto's shipped the other was with Diamond Auto and they are terrible. You can read the survey on the other auto. I don't understand why you didn't use Coastal for both cars. They had room on the transport and they did a great job. The rating I gave are for Coastal Auto not for your company.
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Poster: Frankie
Review:
I placed an order online and my car was assigned a truck the next day. My car was picked up from a dealership in about 3 days. The driver contacted me one day prior to arrival to set up a location and an approximate time for delivery. I received a phone call from the driver and we met at a location about 10 minutes away. We went over the inspection report to make sure everything was clear. Overall, a great experience with this company and the price was also reasonable. The name of the company was Philips Auto Transport. They deserve a lot of credit for what they do. It's not an easy job.....
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Poster: Elizabeth
Review:
Driver was exceptional in all aspects. His timing was excellent, and he was such a nice person!
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Poster: John
Review:
We were very satisfied with the whole transaction. Pickup was prompt enough for our travel plans. Natasha was very accommodating with finding out answers for our questions. The driver was a nice young man who was very particular when loading our vehicle and also very detailed in identifying any body or paint chips. We would recommend you to anyone and if our vehicle does not sell here in CA we will probably have you ship it to our next stop in Arizona. Thanks to all, John Russo
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Poster: Steve
Review:
The only problem was delivered after dark is it was impossible to inspect the vehicle however everything turned out alright.
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Poster: Mike
Review:
The person who picked up the car came practically to our door and delivered the car in great time. He was very nice to all of us and we will recommend them to anyone that may need to haul a vehical.
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Poster: Daniel
Review:
Outstanding service at a vary fair price. Website easy and intuitive. Pricing more than 40% below other bids. Efficient communication. Car assigned and picked up in TX within 2 business days of order and delivered same week to Northern CA. Driver very courteous and communicative. Will definitely use AutoTransportDirect.com again!
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Poster: Kenneth
Review:
The only glitch was my fault. I forgot to tell the driver not to lock the driver's side door.
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Poster: Nick
Review:
I was extremely happy with your service. I will be contacting you again here shortly.
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Poster: Mary
Review:
Everything was excellent. The driver was the best ever.
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Poster: Angela
Review:
good service,prompt, and driver was honest and friendly.
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Poster: John
Review:
more then a 20 minute heads up for pick up would been helpful. excellent service otherwise .price etc was fine . also it is help ful if you cn speak direct witr the driver, whose eight hour notice on delivey was great
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Poster: Cheryl
Review:
Outstanding service and a great driver. So glad I paid a little more and went with reputable company. It was well worth it. Thank you.
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Poster: Bruce
Review:
From the Customer Service at the Logistics Center to the contracted carrier, our experience with the movement to Indiana was excellent. There is little doubt that we would use your service again and recommend you to others. Thank you for the effort.
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Poster: Craig
Review:
This was all new to me. Purchased a car on Ebay that was hundreds of miles away from me. Read the reviews and decided to give Direct Express a try. Three days after requesting their service they had assigned a driver. The trip was from Texas to Chicago. The driver called one day out and we made plans to meet the following day. Everything went smoothly with no problems. Would surely use again.
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Poster: FONTAINE
Review:
Great service! Great price!
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Poster: Ron
Review:
Other than being late for the pickup and late for the delivery, the service was good. The drivers should have a working cell phone with them at all times.
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Poster: ANDY
Review:
Direct Express was awesome. I would recommend them to anyone. They picked up the car 1 day after it was available and the process was easy. Thank you for the great service!
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Poster: Jalon
Review:
Truckers were helpful. The car would not start meaning they could not get it off of the transport. They got some tools, looked under the hood, fixed something, and got the car started. If the car was not so far up on the transport they could have just pushed it off and left it there with me. Whether their motivation was because the only way to get the car off of the transport was to drive it, or because they were kind and helpful people, they did do some mechanic work to the car to get it started. Both truckers were friendly and nice. The price was more than I hoped for but better than the other companies I checked with. Everything seemed to happen immediately. I made the arrangements. A few hours later I was notified a trucking company was assigned. A few more hours and the trucking company had made contact to pick up the car. Delivery time was as fast as legal highway speeds permit. If the car itself had been driven for the distance I doubt the arrival time would have been any sooner. I would recommend shipping over driving to anyone considering it. The car seems to be in perfect shape.
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Poster: Linda
Review:
Car was transported by Marvin Transport from Florida to California. The driver was very courteous and professional and flexible. Price was excellent. Would definitely use this company again.
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Poster: Maria
Review:
I had an excellent experience with Don moving both my 87 Porsche 944 and my 88 Quantum, order #69648 and 69649; his courtesy and timeliness were very consistent throughout the duration of the job and he made special effort to keep me apprised, re-contacting me when I forgot to check my messages. At both ends he had to park a distance from my residence due to size of truck and both times he was patient and helpful getting the cars picked up and delivered.
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Poster: Natalie
Review:
My experience with Direct Express Autfo Transport actually exceeded my expectations. I was not confident with other companies that I previously received bids from. I was impressed with the list of clients you have on your website. (that was the selling factor). But also, there were no hidden costs and the driver delivered my car to my door as you promised. The company my car was assigned to was Preston Motor Carriers and the owner/driver was very timely and friendly. My car was picked up on the west coast and delivered to the east coast in less than 1 week. I previously received quotes of $1200 with a timeline of 14 days delivery with no guarantee of door to door service with additional insurance charges and/or hidden costs. You quoted me $875 which included insurance and door to door service and the delivery of my vehicle was exactly as estimated, if not better. From beginning to end, I am completely satisfied with your company and would recommend you to anyone. I hope I don't have to relocate again, however, if I do, I will definitely use Direct Express. THANK YOU! THANK YOU! Order #70551 Natalie
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Poster: roy
Review:
I was not informed of the driver un-willingness to travel down a dirt road untill hours before delivery. He did contact me early enough to make certin arrangments.
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Poster: Victor
Review:
Very happy with service and the people who work there. Very speedy, informative, honest, kind from the start. And not to mention attractive. Also the price was competitive.
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Poster: Sumio
Review:
Order 70476. I was in the process of moving from Canada to the US. I needed to ship my vehicle from Monterey, CA to Boston, MA and I was staying at a hotel in Monterey for 4 nights. The telephone staff were very accommodating of my unusual request and narrow window of pickup (3 days). The actual shipper, PG Daniel Inc., was a pleasure to work with. They called one day in advance both on pickup and delivery and we were able to arrange meetings without difficulty. The car took 11 days to arrive. Overall a very satisfied customer and would be happy to do business with autotransportdirect.com and PG Daniel Inc. again.
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Poster: ROSE
Review:
My car was delivered on date and time promised and in excellent condition. Driver was very courteous and friendly.
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Poster: Michael
Review:
picked up and delivered on time or early. very good service and would highly recommend
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Poster: Elaine
Review:
Thank you for the excellent service. The truck driver was excellent and communicated with me as he was on the way to the final destination.
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Poster: Amy
Review:
D and T Transport in Connecticut were wonderful. I was very nervous about my relocation to the Northeast and worried about shipping my car and they were wonderful, kind and encouraging and delivered my car on time, very pleasant and courteous and communicated with me throughout the whole process
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Poster: Sridevi
Review:
I couldn't believe that my car was shipped with in a day. Excellent. Sridevi
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Poster: Antoinette
Review:
I was very satisfied with the transport of my car. I was sending the car from Merrillville IN to Los Angeles CA to the college campus of Loyola Marymount University and everything went great. This was my first time ever transporting a vehicle but it will not be my last with this company. I have already started telling people about you. The drivers were courtesy and professional. This was a great experience. My order # was 70857
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Poster: Cynara
Review:
First off I did not expect the quality of service to be an A+ or the time of pickup to delivery to be four days across country (TN to CA) and have the price be as low as it was. In the past I had used another carrier which took 7 days with no weather limitations from OH to CA and paid close to $1000. I will most defintely use this service again for my future auto transports. Your BBB rating speaking volumes for you all and it was a pleasure doing business. Keep up the excellent work.
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Poster: Don
Review:
Wasn't sure if your customer service question was aimed at y ou guys or the actual transport company. We didn't realize you farmed out the work so we were surprised. We are satisfied with the experience, although it took me 5 calls to get the correct person at the trucking company. The number listed in the email I received from you is a fax number not a phone number. I was then given a new number. That person gave me another number and then that person gave me a new number. Sort of frustrating. But the driver was excellent and worked with my zany schedule to get the car delivered. I appreciate that. Wendy
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Poster: Diane
Review:
Definitely would use your service again! Thank you
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Poster: Rex
Review:
I couldn't have asked for a better delivery. Very impressed!!!
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Poster: Ricardo
Review:
Excellent service and attention.
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Poster: Jeff
Review:
Thank you for such a prompt delivery. I would highly recommend you service to anyone.
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Poster: Colleen
Review:
Excellent service Thank you
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Poster: Carole
Review:
Dear Sirs: The telephone operators were prompt & courteous & so was our driver Mohammed. He was most accommodating. However, I have the recollection that the service was to be door-to-door. This was not the case. Still we managed to work things out satisfactorily. Carole C. Hanvey
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Poster: George
Review:
Direct Express was professional and efficient. Our Versa was picked up the first date we ed and the trucker, V-Z Transport, reliably transported the car from Portland to Tampa
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Poster: Michael
Review:
The service of D.E.A.T. was very welcoming along with the exceptional and prompt service. I recommend them to the person reading this letter of a very happy camper with my BABY!! 1996 CHEVY IMPALA SS......shhhhhhhh!! THANKS YOU ALL @ DIRECT EXPRESS AUTO TRANSPORT!! Mike R. 10/18/2009.

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Reviews: 1901 - 1950 of 3613
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