What Our Customers Are Saying About Us

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What customers say about our Direct Express Auto Transport staff...

Direct Express Auto Transport Associates

Stars:
Poster: Ruby
Review:
The scheduling, the pick-up, and the delivery was everything we were looking for. The only thing that stands out is I was quoted a price of $675.00. I paid the $150.00 deposit on my credit card and when the car was delivered the owner had to pay $550.00. We would like to know why it cost an additional $25.00. Otherwise than that everyone is pleased.
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Poster: Bryan
Review:
Filled out online request on Friday at 10a.m. Car was delivered on the following Monday at 2p.m. Mass to Missouri. What more do I need to say.
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Poster: Judy
Review:
good service and reasonable. we have used a number of different auto transporters Bravo to Direct Express Auto.
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Poster: Richard
Review:
The driver was Jordan, and he was prompt, courteous, and delivered the car quickly and in excellent shape. I would definitely use the company again.
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Poster: James
Review:
I had contracted another company that could not get the car delivered in over a month. You were able to find a driver in less than an hour and the car was delivered in a timely manner and your fee was less also. Thank you so much. Order # 73058
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Poster: Asgar
Review:
The driver was excellent.
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Poster: Lap
Review:
at first i was iffy about the 150 dollar deposit that was required but i went on and trusted direct express and they did not disappoint me at all. i will definitely use direct express again and recommend it to everyone
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Poster: Malachy
Review:
I couldn't believe the price I was quoted, very inexpensive. The vehicle was transported from Texas to California in about 2-1/2 days, pick-up was Wed. night and off was Sat. morning. Dispatch and the driver were very friendly and professional. I had to push back my pick-up date and A.T.D was more than willing to accommodate my changes. The driver called 1 day prior to pick-up and then 30 mins before arrival. The driver and I conducted a walk around to examine the vehicle to note all existing dings and scratches, and was informed that he did the same at off to ensure that no new damages were inflicted during transport. Car arrived as was before transport. One thing to know is that this company transports vehicles using an 18 wheeler, so be prepared to meet the driver at a public parking lot if necessary. Also, my off party informed me that the driver did not call until 15 mins before delivery. This normally wouldn't be a problem but delivery was at 7 a.m.. This is a potential problem if you had to pick up your car at a public place and need to find someone to give you a ride to the destination. I would definitely use this company again in the future, and would recommend to anyone. A+++ Thank You Auto Direct Transport!
Stars:
Poster: Robert
Review:
Pickup and delivery were right on schedule. The car was received in Florida on the day promised. However, we had to drive the car some 15 miles to a pickup point because the transport driver said he couldn't come to our gate. I am sorry I don't have the names of the people I spoke to at your office, but they were all helpful and informative. Order #71203
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Poster: Peter
Review:
Our overall experience was very good and we would use the service again. We would also recommend your company to others and will do so if the subject comes up. We consider the price we paid a very good value for the service provided. The only unfortunate problem was with delivery time. The driver actually delivered more than 5 hours after the prearranged time. Cost was a day at work and logistics issues. I would expect better next time.
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Poster: Craig
Review:
We recently shipped two vehicles with your service and both went smoothly. We could not be happier with the level of service and promptness provided. Our highest recommendation for your services. Thanks!!!
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Poster: Jay
Review:
Easy...no issues...driver and his assistant were very polite and respectful
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Poster: Jerry
Review:
Will recommend to others
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Poster: Marcus
Review:
sane as my other review,
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Poster: Marcus
Review:
Pickup and Delivery was on time. Followed through with phone calls regarding pickup times and delivery times. I was not able to be there during pickup and delivery, but the 2 guys that I had meet downsouth auto were happy with the service. Direct express was easy and flexable. Thank you. Price was competitive, contact person was pleasant, tracking was also good. Thank you.
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Poster: Rebekah
Review:
very quick, very good service and excellent price.
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Poster: SANDRA
Review:
I was very pleased with your service. The driver was polite and kept me informed. Your price is reasonable and the service was excellent. Order# 71282
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Poster: Ken
Review:
Everyone I dealt with was professional, honest about all factors regarding the transport and accurate in their estimates. Pepito was terrific, his demeanor and attitude was very professional and although he hit a snag in delivery location he handled it and was very helpful to me when delivering the car. I could not be happier with the service overall.
Stars:
Poster: LAPORCHIA
Review:
DIRCET EXPRESS WAS VERY PROMPT AND VERY PROFESSIONAL IN HANDLING MY VEHICLE FROM PICK UP IN MASSACHUSETTS TO DELIVERY IN SC, THE DRIVER JIM WAS A PLEASURE TO WORK WITH AND THIS IS THE ONLY COMPANY I WILL TRUST WITH MY BUSINESS IN THE FUTURE. SINCERELY L.PHILAMAR
Stars:
Poster: donald
Review:
IN spite of several changes of destination, all was handled well and with efficiency. thanks
Stars:
Poster: Randy
Review:
This was my first experience buying a car (Cadillac CTS) on line and having it shipped to my residence. After much due diligence, I concluded Direct Express would hopefully be my best option. For once, I was right! This is a no nonsense, no gimmicks, straightforward company, that, from my experience, I would definately recommend. From the down payment to delivery (600 miles), I had my car within just over 3 days. I was still getting calls from other companies, when the car was already on the road. The contract driver was easy going and communicative. The pickup, from a private seller, went without a hitch and the car was delivered to my garage door in good condition. I was somewhat leary, but Direct Express means it when they promote their "door to door" service! The price to ship ($400), without add ons and compensation for reviews, was neither the lowest nor highest, but right in the ball park and very competitive. Check out the other 5 star shippers, then take a look at Direct Express; I think you will draw the same conclusion as I did.
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Poster: Robert
Review:
Everything as promised in the testimonials on the web site.
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Poster: Ricardo
Review:
thanks girls for awesome service......
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Poster: Martin
Review:
Because of the driver's customer service I would not hesitate to use that driver again. Price was extremely competitive.
Stars:
Poster: Michael
Review:
Quick Driver pleasant and competent Office responsive Car arrivedin good clean condition PU prompt and I was kept in the loop Price as agreed I would use you again
Stars:
Poster: Ben
Review:
Perfect transaction. Thanks!
Stars:
Poster: Nancy
Review:
Except for one error in a telephone number provided to me, which was corrected promptly when I reported the problem, the service was excellent. Thank you.
Stars:
Poster: Logeswaran
Review:
Good service and economical. Keep it up. If possible provide tracking information.
Stars:
Poster: Pam
Review:
Quality Carrier Inc transported our Mercedes from California to Pennsylvania. The driver was extremely nice and great to work with. He even called me from Pennsylvania to let me know the car had been delivered to my father-in-law. I found that to be incredibly thoughtful and totally unexpected. I scheduled my pickup through the web site, and found the entire process to be incredibly straightforward. I would definitely recommend Direct Express Auto Transport to anyone who needs to ship a vehicle.
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Poster: Dennis
Review:
Have not received the vehicle yet.
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Poster: DANIEL
Review:
everything went just fine
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Poster: Robin
Review:
There was confusion regarding pick-up of our vehicle. No one from your office called ahead to notify me that someone was on the way that day. The pick-up driver, Manuel, made up for my being caught off guard. He was courteous and assured me that the vehicle would arrive at a specific date and time. He took the automobile to Tempe, Arizona, arriving on Monday morning, November 9. He complied fully. I was very pleased with my ability to be in contact with your office/driver throughout this process. # 72457
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Poster: Joy and/or Robert
Review:
Great job on pickup and delivery. Definitely would use you folks again. Price was reasonable. The driver was very professional. Thanks, Joy and Bob
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Poster: Bill
Review:
I was well satisfied. Very efficient. Bill Barker, Mesa, Arizona
Stars:
Poster: Chip
Review:
You were referred by a friend of mine who used your service and I would do the same, was very pleased.
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Poster: Theodore
Review:
Telephone contact, driver veryourteous, friendly, and knowledgeable. It was a good experience I would reccomend to others.
Stars:
Poster: Marilyn
Review:
I have never shipped a car before and I got to say this company has made it a very pleasureable experience. I called the order in late in the day on Tuesday Nov 3rd, they called and wanted to pick it up on the next day, Nov 4th, but I wasn't ready yet so they picked the car up on Thursday Nov 5th, it arrived on Monday Nov 9th. You can not ask for better service than that!!! I would use this company again in a heartbeat and would highly recommend it to anyone. The price was the best of all quotes I received from other companies. Both the staff at Direct and the people of CV Transport were very pleasant, helpful and totally professional. Thank you for the GREAT expedient service and experience. I am definitely impressed! :-) VERY WELL DONE!!
Stars:
Poster: Jack
Review:
will use again ,went very good
Stars:
Poster: Hugo
Review:
I wish I could remember the girls names I spoke with. Doesnt matter because they were both great. I highly recommend this company. The dynamic of how this industry works, is a bit strange, but regardless this company was a wonderful leasure to deal with. good Job, andI would use them again...
Stars:
Poster: Colleen
Review:
The communication from Direct Express Auto was poor and could have been much better but the Truck Driver was great and kept in touch, very professional. Thank you to the Truck Driver. v/r Happy Customer
Stars:
Poster: Lawrence
Review:
My only issue is that we had to deal with so many "affiliates".
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Poster: Mary
Review:
Best Ever! Steve was great to work with. Cars arrived in time and in great condition. Steve kept in communication with us and we worked together to make a successful off and pick-up. Many thanks!
Stars:
Poster: frank
Review:
juan fonseca was our carrier and he did ok. fair prices and i have recommended your co. to other friends here in the desert and back in illinois. gene doerr did use your co. i believe will be in touch in the spring frw
Stars:
Poster: Mark
Review:
Direct Express provided excellent service. My 69 Buick was picked up two days after Direct Express contracted with a trucking firm and it reached me within four days of pick-up. This was extraordinarily fast delivery from the San Francisco area to Mobile, Alabama. John, the driver from Richer Trucking, was exceptional in his communication, helpfulness and care in unloading my vehicle. He even offered to help when I had a minor mechanical issue after unloading, despite the fact that he had been driving since early that morning and still had one other delivery to make. In all, this was a fantastic experience, and I would not hesitate to recommend Direct Express to anyone considering a long distance vehicle move. I didn't have that much contact with the Direct Express customer service people (didn't need to as everything went so smoothly). However, one thing that impressed me with my initial contact was that the customer service person was professional, helpful and did not use any high pressure tactics.
Stars:
Poster: Jenny
Review:
Both the sender and recipient were delighted with the very good service received from your Company. The car was delivered in excellent condition ,also the driver was very helpful to my Son who received the car. Thank you so much and keep up the ggod work.
Stars:
Poster: Maria L.
Review:
Dave was a great driver and was responsible and thoughtful and took care of my vehicle even though it was an older car. he should be highly commended. The price was fair and the service more than satosfactory. Thank you! Maria Vallone Order # 70286
Stars:
Poster: Patti
Review:
I was extremely pleased with the way the dispatcher and the driver helped my Mom with the pick up of the vehicle in FL. The delivery was fine although he didaspologize for arriving later in the evening than originally was anticipated. All in all the experience was good and I would definitely use this service again should the situation arise.
Stars:
Poster: Larry
Review:
Moved my truck from Kansas City to Houston. Drivers name was Frank with Arc Transporters, Good communication with my contact in KC and good communications with me on delivery. Never had used a auto transporter before and had read some pretty bad reviews from some other companies but this was real smooth deal. I would use them again. Larry Curbello, Deer Park, TX
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Poster: Jeff
Review:
Thanks alot, we will use you again for sure.
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Poster: Gary
Review:
It was a great experience except for the bug splats on the car. But that goes with the gig. Is it possible to put a cover on the car before it is shipped?

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Reviews: 1851 - 1900 of 3613
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