What Our Customers Are Saying About Us

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What customers say about our Direct Express Auto Transport staff...

Direct Express Auto Transport Associates

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Poster: Ed
Review:
Autotransport driver stayed in contact with us regarding both pickup and delivery, and everything went perfectly. Very helpful and courteous driver. We are well pleased with your service in delivering the vehicle.
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Poster: Harold
Review:
I considered driving the 1962 classic car I purchased from a seller located on Long Island, New York, to my home in Baltimore, Maryland, however, I had concerns about encountering mechanical problems during the trip, being unsure of the car's condition. Also, financial considerations of gas/toll travel costs to and from caused me to check out having the car shipped. Good prior reviews of Direct Express Auto Transport, and the fact that they give you an estimate without you first having to give up your contact information, convinced me to contact them by phone. Their reasonable cost estimate convinced me to go the transport route. Though in my area they're only an agent that arranges a local transport service, hopefully they've pre-screened the local service through prior user feedback. Anyway, the transport went quickly and smoothly. As he approached my location, the driver and I conversed by telephone to arrange a close-by, suitable off spot, since my residential street was too narrow. He then offered to drive the car to my driveway. Very friendly and helpful.
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Poster: Willie
Review:
Tracking # 74565 I contacted you office on Tuesday evening to see if I could schedule a pickup before Friday at noon. I told the lady that I really wanted to have the car picked up before noon because the sender would be out of time after that. She didn't promise anything, but she did tell me she would try to accomodate me. The driver called me the next day because the sender wasn't ready to release the car yet. The driver was able to wait a couple of hours while the sender took care of business and he picked up the car on that day. I had the car in my driveway by Friday around lunchtime. I would definitely recommend this company to someone else.
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Poster: Tonya
Review:
The transport was handled very quickly and professionally. I am very pleased with the service and the rate was comparable and better than some. Thanks for a job well done.
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Poster: Nadja
Review:
great job guys the driver was great.
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Poster: Cem
Review:
Which one of the girls in the picture is Jenny?? :) She was very nice and helpfull... Anyway, car was roughed up a little bit - mirrors were thrown out of whack...
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Poster: ALFREDO
Review:
The trucking company service was excellent. Your customer service over the phone could be improved. Overall, I am very satisfied. Thank you
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Poster: Kelly
Review:
A ccntact person Katie spoke to was a bit short on one occasion, otherwise service was good and the driver was very nice.
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Poster: Kevin
Review:
Quicker than I expected and good communication. Thank you
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Poster: Ada
Review:
The company choosen was perfect. Everything was prompt and at a great price
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Poster: Nadine
Review:
I was not aware that the price would go up as days elasped. I was led to believe that I could call back anytime within 30 days of pickup to set things up. When I called back a week later to set up the pickup, the price had gone up. If that were explained to me during the initial phone call, I would have set things up then and saved the money.
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Poster: Bryan
Review:
Enclosed carrier transport from Fremont, CA to Buffalo, NY for $1550. Two days after putting in my online request, they were ready for the pickup. The transportation from California to New York took 7 days. The driver was great and gave me s along the way. The car arrived in perfect condition. I'd recommend Direct Express!
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Poster: Michael
Review:
CAR WAS PICKED UP ON TIME. ANCHORED TO TRAILER PROPERLY. SHIPMENT WAS EASY TO TRACK. DRIVER WAS EXPERIENCED. DRIVER HAD GOOD COMMUNICATION SKILLS. DRIVER WAS FRIENDLY AND COURTEOUS.THE COST WAS AN EFFECTIVE ALTERNATIVE TO SENDING A PERSON TO RETRIEVE THIS CAR. WE DON'T SHIP MANY AUTOS, BUT I WILL DEFINITELY USE YOUR COMPANY AGAIN WHEN THE NEED ARISES.
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Poster: Richard
Review:
Car arrived on time but very dirty due to rain conditions could not be helped
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Poster: Patrick
Review:
Great service from placing my order to receiving my car. The customer service is top-notch and promptly helped me during the process when a few things came up. Would recommend to anyone!
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Poster: Claudio
Review:
The vehicle was picked up on the day that the car was ready for pick up and it arrived in Los Angeles one day earlier than estimated. Everything worked out perfect. Very pleased. Will use again.
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Poster: Martin
Review:
Everything went very smooth. Thank you.
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Poster: Ron
Review:
Angel is a real professional in a very tough business! ron
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Poster: Guido
Review:
Everything excellent! Thanks a lot.
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Poster: Xyl
Review:
Affordable price, can be trusted and would definately use their service again in the future! Thank you
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Poster: Carolyn
Review:
Vehicle was transported very quickly, and the quote was honest. Phone contact person and driver were extremely pleasant and professional. Great job.
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Poster: Mohamed
Review:
I was amazed by how fast they picked up my car and delivered it. I gave them a call on Tuesday evening asking for shipping my car from Tx to CA asap. The next day at morning my car was picked up and delivered 4 days after. I'm so happy with dealing with this company. With a different company it took them 1 month to deliver my car and their price was higher. However, this company did it very quickly and I saved $120. I totally recommend this company for shipping your car.
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Poster: SANDERSON FORD / TIM
Review:
The girls at Direct Express always do a great job!
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Poster: Papool
Review:
$625 from Fremont, CA to Wylie, TX, not only a bargain in terms of price but also great customer service and everything went without a hitch. We did our homework and of course they tell you not to take the lowest estimate, but it helps when the low estimate has TONS of great reviewers. Sure enough everything everyone said was true. The people were great, the driver was really nice and accomodated my parents who shipped the car and us who picked it up. I would definitely use this company again and would recommend it to anyone moving their car!
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Poster: Georgette
Review:
The car was dirty but it was understandable, do the weather conditions.
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Poster: Chance
Review:
Exactly as promissed, I received flawless service at the best price in America. Two thumbs up! On time, no damage, very happy!
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Poster: David
Review:
The driver was extremely friendly and willing to accommodate our schedule by waiting around for a more suitable time to off the vehicle. The car was picked up and immediately loaded onto the carrier. Less than 24 hours later I received a call from my contact person at the destination saying the car had already been delivered and looked like no damage occurred. According to my contact, the person was extremely nice at the off as well, and even brought the car to their door despite the street being a dead end. The only negative comment I have is the lack of notification prior to pickup. I received a call around 11 the day of from Direct Express and I happened to be in a meeting. When I turned on my phone there were 2 messages, one from Direct Express and the other from my contact person. The driver called my contact person in an attempt to get a hold of me without success. If I had received an email or a call a day earlier, arrangements could have been made for the company to pickup the car earlier rather than waiting around for 10 hours. In the end everything worked out fine and the car was delivered as expected, but a little more notification would have been great.
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Poster: Samantha
Review:
We'd definitely use your service again. We understand why you cannot promise an exact pickup date. However, it would have been a lot easier if we had known the exact date. But since your customer service said they can pick up from a car dealer it solved the problem.
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Poster: Jose
Review:
Delivery was as expected. Good experience,would use again.
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Poster: Gary
Review:
y car was delivered in good condition except for my horn coming off. looks like a bolt came out o fthe bracket that it attaches to. It is a old car becoming a classic. I will take care of that myself. I was just so elated that it was handle like a new car. I would choose you all again to move my classic VW for me. Thanks!
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Poster: Don
Review:
heather is the greatest
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Poster: Andrew
Review:
It was excellent. I called them and told them when they could pick up the car. They then schedule someone very close to pick up the car. Then with in two days after pick up they ed it off half way across the US.
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Poster: Justin
Review:
I made my first call to setup transport on Monday of Thanksgiving week. The car was picked up Tuesday night in Chicago and arrived with a little road dust the following Monday afternoon in San Francisco. Pricing was good. Total cost $675 as I was told during my first call with the trucking company. $150 deposit on the phone, used a card, then cash/money order on delivery. I gave cash. Inga from the trucking company kept in contact by telephone with s on the delivery time. She was flexible, available 24hrs 7days/week as it's a family business, and kept me informed about her driver's road conditions and potential delays etc. Pretty good service on short notice and during a holiday week. Would use again, although I'm not sure how to determine what trucking company you'd get. Direct Express Auto Transport arranges for a trucking company to ship your car. I was assigned A-Z Transportation - Illinois, 630-666-1012.
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Poster: Ken
Review:
Called in to schedule pickup on Monday 11/30. Had a carrier assigned the same day. Car was picked up the next day, 12/1. Car left California on Thursday evening, 12/3. Car was in Florida and delivered first thing Wednesday morning, 12/9. Very impressed with overall service.... no problems what so ever!! Ken G Order # 73730
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Poster: Scott
Review:
This was a very pleasurable experience that I would recommend to anyone contemplating vehicle transfer.
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Poster: Maulin
Review:
Excellent service.. Excellent Truck Driver!!! Would definately take your service in future!!!!
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Poster: Sheila
Review:
Yes I would definitely use Direct Express and recommend anyone tranfering a automobile. The people were very friendly and made me feel comfortable with my tranfer. Also they communicated very well. Thank You very much Direct Express Shelia Abu 73645
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Poster: Marilyn
Review:
Very gracious responsible drivers.
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Poster: Debbie
Review:
The driver was pleasant, he called ahead of time and stayed to his schedule as much as possible. We have shipped cars numerous times and would use this service again.
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Poster: Richard
Review:
This was the first time I used a transport company, which went very well. The driver was very nice and my truck was delivered the day after it was picked up. I did this over the internet and never talked to an actual person until the driver called me. I would recommend your company to my friends and family.
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Poster: Todd
Review:
Delivered on time. No problems. Would use again.
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Poster: Anita
Review:
Very pleased with promptness of delivery and professionalism of driver. Always returned calls and did as he promised. price was reasonable and agency personnel were friendly and knowledgeable. Would definitely recommend this company and use them again in the future.
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Poster: Rita
Review:
"Mario" was an excellent representative of your company. Courteous, professional and prompt...definetely would use him again if any future transport needs arise. I also thought the price was great...800 dollars to go coast to coast! And the small deposit required was more than excellent compared to others I was researching...some wanted atleast half. Thank you for all the help!!
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Poster: Tonya
Review:
WOW! I would definitely use this service again. The price was VERY reasonable ($625 from Illinois to Sheppard Air Force Base, Texas) and the service was GREAT. Brian from Ricks Solutions was our transporter and I can't say enough nice things about him. WONDERFUL to work with. I called on Monday and they picked up on Wednesday. He had my son's truck there the very next day after pickup. Price was exactly as quoted. Thanks so much~ Tonya & Tyler
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Poster: Craig
Review:
Car was picked up late Wednesday afternoon in Cincinnati and was transported to San Diego on Monday. One of the days was Thanksgiving! Don, from Pappaws Auto Transport was most pleasant to deal with. Excellent job getting the car delivered in a timely manner across the United Sates. Cost was $775. I placed the order on the internet late on Nov. 23, 2009 and the car was picked up on Nov.25, 2009. Order # 73446.
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Poster: Anand
Review:
Very good service. They picked up the vehicle on time and delivered as expected. would love to do business again. Thank you so much.
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Poster: Andrew
Review:
I was impressed and surprised with the efficiency in which the vehicle was picked up and delivered. Based on reviews of other carriers I was afraid this shipment would be a disaster but it was anything but. Vehicle was picked up and delivered on time. Some minor damage occurred beyond the driver's control but it was addressed and resolved immediately. Price was a little higher than others but previous customer recommendations made my the extra money worth it. I would highly recommend DAT to anyone looking to ship anything anywhere. Thanks again team.
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Poster: Sabrina
Review:
The person was nice and very helpful. Thank You!
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Poster: Bonnie
Review:
Direct Express did an excellent job shipping my car. They picked it up the first day it was available, which was very convenient, and I got my car in 4 days. Considering I shipped it from South Carolina to Arizona I think that was pretty good. Direct Express had the best rate of any transportation company that I looked up, and were also certified by the Better Business Bureau, which made me more confident in using them. I would recommend them to anyone shipping their car.
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Poster: Buster
Review:
You guys did great. But I would have liked to have a more thorough inspection at pickup. When I received the vehicle, it was dirty and some interior pieces were missing. The dealership I bought the vehicle from is working with me and taking some responsibility, but it would have been nice to have a better initial inspection of the interior so that I could confirm that the problems I found at pickup were there when they shipped it. The driver was pretty thorough with the exterior inspection, but not the interior inspection. Your customer service was great and the actual driver you arranged was good. Thanks for your service!

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Reviews: 1801 - 1850 of 3613
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