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What customers say about our Direct Express Auto Transport staff...

Direct Express Auto Transport Associates

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Poster: Steve
Review:
The cost was $750 which compared very favorably with other bids. The Coastal Auto Transport driver picked up the car in San Francisco on Tuesday, the first day that the car was available. He kept in regular contact throughout the trip and delivered the car in St. Louis on Saturday afternoon. The only glitch was that the car's ignition switch was left in the ACC position while on the truck and the battery was dead when the car arrived. The driver, Doug, was more than helpful in making things right. He immediately jumped the battery, washed the car's windows and then sent me on my first drive in my new car.
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Poster: URSULA
Review:
After coordinating the pick-up time with me, the team arrived in time to pick up the car. The truck was spotless and the necessary items for safe loading and securing were on hand. Both gentlemen were professional and courteous, explaining each check mark on their ledger. The same was true for the other end : carefully coordinated calls brought the recipient together with her new car. It was in perfect condition and the recipient also mentioned the professionalism and courtesy of the team. I can highly recommend them and would use them again anytime. It was a valuable car and I was happy to find out that I did not have to be concerned at all. Thank you! Order# 75754
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Poster: Collin
Review:
The only problem with the transaction was the other dealersip had initiated the transport call. Then the order sat for a week because no one told us that we needed to prepay the $150.00. Then Colin was on vacation, and if a message was left with Colin, it went unaswered. I had no contact information, our salesperson had to dig in and find out what was needed. Once we placed the $150 upfront fee, everything went as planned, the agent was very helpful, pickkup times and delivery were communicated very well. Upon arrival, the other dealership did not give the driver their check, so we had to pay for shipment both ways. So somewhere in your process there is room for better communication. I was a bit surprised that this deal sat for a week, waiting for $150.00. I would suggest if a call is not returned by a manager of a dealership to your company, that you escalate a call to see if the message was received and the requirment for a transport is still needed. Thanks, Joe Stifter General Manager
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Poster: Bob
Review:
Once notified that the vehical was assigned a driver. I called him and was surprised that he was an hour away. Had to scramble to get it ready for transport but Butch picked it up and delivered it the following Saturday morning. Could have been earlier but Bay Area traffic and fog caused a delay which was fine. I will use your service again!! Price - Very good Time Line-Very goodwas surprised to find out that your dispatch didn't start working on the move until the day the vehical was ready. Order Tracking : Very Good Dispatch Customer Service: Excellent! Thanks, Bob Tierno
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Poster: Patricia
Review:
I don't remember the driver's name but he was excellant and took care of the car like it was his own! I may need to have the car shipped to Florida this year and I plan on using Direct. I have already recommended your company to another person. As I have never shipped a car before I expected to have to deal with condescending men, instead, I was treated with respect and everything was thoroughly explained to me. I am VERY impressed with yoour company and the driver who hauled my son's custom car. He is deployed to Iraq and was very tense about what would happen to the car. Thank you!
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Poster: Martin
Review:
Driver was courteous. Very knowledgable and prompt. The delivery was a little delayed because the driver stated that he had a blow-out. Overall I am extremly satisfied, would highly recommend your service and I will probably use it again within the next couple of weeks.
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Poster: Joel
Review:
Josef and Krystina were great to work with.
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Poster: Lynn
Review:
I was very pleased with your service. I had a pretty aggressive timeline for pickup that fortunately you were able to meet. Also, my car arrived promptly when I arrived at my destination. It was dirty, but only on the outside and I understand that this is unavoidable, especially during the winter months. Communication with the drivers at both ends was very good and I would definitely recommend your service to others. The total price was about half of what my moving company offered to me, so I feel like I got a great deal as well. Thank you!
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Poster: Virender
Review:
I am extremely satisfied with their service and if I need to move in future, I am definitely going to use their services again. Their rates are competitive. They have a very good transport rating and that was the main reason for me in going with them. I was expecting the vehicle to be delivered in 4-5 days, but I was really glad when I got it in less than two days, all the way from California to Georgia.
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Poster: Lois
Review:
This is our second time using your service. We've been pleased both times with the follow through and pleasant, knowledgeable customer service. Both times, the drivers were helpful and easy to work with. You're on our list to call again if we need a vehicle shipped. Thank you. Lois Hoppe, Bradley Corporation for Don Mullett.
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Poster: Yves
Review:
This is my second time using Direct Express Auto Transport and as my first experience, I am a very satisfied customer. I would not hesitate to use their service. This is a company you can trust. Another Satisfied Customer, Yves Cuyugan
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Poster: Darren
Review:
Driver was great! Car got there fast and in perfect shape
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Poster: Stacy
Review:
My only suggestion would be that I did not recieve a call before the truck was delivered. The shop I was having the truck del 2 got a call but I did not, therefore I was unable 2 be there 2 have a money order ready for the driver and fortunately the shop owner where my truck was being brought 2 is a friend of mine so he covered the settlement with your driver 4 me. Otherwise I was so very happy and suprised that my vehicle was picked up so fast and del so fast I would definitly with no dought's use your servise again. Thank you Direct Express Auto Transport, Sincerely, Stacy Grudzinski
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Poster: Neha
Review:
My only issue is that I was expecting full door-to-door service, and instead the driver drove the car to pick me up and then I drove him back to where his truck was parked (a parking lot 2 miles away). Also, I had to pay by cash/money order, and I had to scramble to get that together.
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Poster: Scott
Review:
You may like to know that my bank would not issue a money order for more than $250. So I had them give me a cashiers check. Your driver accepted it so I guess it wasn't an issue. But you might want to include cashiers checks as an acceptable form of payment in your up front information in addition to cash and money order. Our overall experience was very satisfying. The truck actually delivered a day early (on Sunday) which made it much more convenient. We felt your price was very reasonable after speaking with a local car dealer who knows alot about what it costs to ship cars all over the country. Thanks for getting our car there safely.
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Poster: Patrick
Review:
We were pleasantly pleased with the excellant price and service that your company provided. The car was picked up and delivered from LA County all the way to South Carolina in 6 days! This was great seeing that we really needed to get the car delivered as quick as possible and really never expected to get for another week or more. Thank you for your great service as I will be sure to recommend your company to anyone needed to re locate or move thier vehicle. PJ McCord
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Poster: Richard
Review:
The customer service was awesome with prompt responses. The car was picked up a day after I called. The driver was good but ran into a snow storm on the way here (understandable) which made the car slightly dirty. He did a good job of getting it here as fast as he could. Thanks!
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Poster: Kyle
Review:
I would use this company. Customer service was very helpful in dealing with any concerns that I had.
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Poster: Robert
Review:
The car was dirty but could not be helped because of the weather condition. Good service and handler was courteous.
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Poster: Nancy
Review:
My delivery man (Walter Nowak) was so professional and personable. I would use your service again and will need to within the next two years and will request Walter personally. Thank you for the excellent service, and thanks especially to Walter. Nancy Lamach
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Poster: Ann
Review:
Those persons that I spoke with on the phone were polite and were very informative. The driver was on time and kept me posted. I was very satisfied with the entire experience. Ann L. Cerone
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Poster: shirley
Review:
Very pleased with contact with driver on delivery time, keeping me informed when close to destination.
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Poster: Joshua
Review:
The vehicle was picked up faster than I expected. I received the vehicle in a flash. Driver was very friendly and professional. I would recommend your services to anybody looking for a automotive transport company. Price was very reasonable. Thanks for your service.
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Poster: Theresa
Review:
Excellent service very prompt and on time very professional; car was delivered in 1 day. Thank you for your time. Price was the cheapest out of 5 transport companies.Will use again
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Poster: Mike
Review:
Thanks for gettin it to me safe, Mike
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Poster: Beverly
Review:
Our experience with Direct Express was outstanding. We were given a fixed quote which was accurate and honored. The pick up was on time, and we were extremely impressed with the courtesy and professionalism of the driving team (Waggoners Trucking): the truck was immaculate, and we were given the driver's contact information. The vehicle was not damaged in any way and was delivered promptly. Should the need arise, we would not hesitate to use Direct Express again and we highly recommend them.
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Poster: Tareek
Review:
Wonderful experience, whole process took less than 48 hours. I placed an order on 1/01/10 which was a holiday by the way and received my car on 1/03/10 satisfied customer.
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Poster: ROBERT
Review:
This was the best experience I have had in three times using autotransportdirect. Paul, the driver was available, courtious, flexible, communicative, and on time. I definitely would recommend him.
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Poster: Nancy
Review:
Car was delivered late - 8:00 p.m. and we were not able to check it out. There was a straight line scratch on the hood and we did not see it until next day. The people were efficient delivering the car right to the house. I expect it to be dirty but not to have a 1/4 inch scratch along the center of the hood.
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Poster: Tom
Review:
This is the first time I ever transported a car. I was assigned a driver within 24 hours. Issac was the driver and did a very good job in snowy conditions. The cost was $550. and was worth it! The women that answered the phone (Mercedes & Ashley) to take the order and also to do some follow up about the delivery did an excellent job. I wouldn't hesitate to use Direct Express Auto Transport again.
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Poster: Brianna
Review:
I would absolutely go through you guys again. The driver was so easy to work and was flexible with our dates. He made this move much easier. Thank you!
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Poster: David
Review:
My only complaint (order number 74763) was the driver (Bennett with Safe Way Auto Transport) gave me only a few hours notice that we was in the area to pick up the car. Fortunately he was willing to give me a few additional hours to get the car ready. I had requested the car be picked up the day he called and you could argue that it was my fault the car wasn't ready so I can't really complain too loudly. I had some concerns that I was going to have some kind of problem because they were the low cost provider and I was pleasantly suprised to receive excellent service. I would use them again and recommend them to others.
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Poster: Andrew
Review:
Thanks for your help! Very friendly, accommodating and customer service oriented. Barb Zurek 612-812-7817
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Poster: Jeff
Review:
This is the 5th time in 4 years I have used Direct Express-and I will always use you. D.E. is the best in the business-price is always the best,service from your network of sub-contractors has never been anything but good. I've also recommended Direct Express to buyers of the cars I restored and they used your service 3 more times to haul cars from my house to their state with no complaints. D.E. is the best in the business.
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Poster: Raymond
Review:
The driver was great. EZ to deal with. Pick up and delivery. It was snowing when the driver picked up my Mustang. He had to park at the end of the block because it was a dead end. He could not drive the car in the snow to load it on his truck because he had to get it uphill . He could have left it because of the conditions. Not,, he used the seller of the cars snow blower to clean the street . Then he salted the path to his truck. That Ford still would not go up the hill. Still not willing to give up he got a chain from his truck and with help from the seller and her SUV they towed it up the hill to get it loaded. Then he had to drive thru two snow storms. The first was only 4 inched. The second was 24". Eleven days to transport my car from Maryland to AZ!!!!! Oh by the way,,, New years day was part of the 11 day trip!!!!
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Poster: Marina
Review:
Dear Direct Express Auto Transport, Your company customer service was next to exceptional: prompt, honest, professional. Unfortunately, we can not say the same about driver. The car was delivered with a damage (long deep scratch to the metal along the car's hood) and without a valuable item inside (Konica Minolta semi-professional digital camera). During delivery the driver was in extreme rush (which we believe was created intentionally). As a result we only had time to notice the absence of the camera inside (which created additional destruction for us) and did not properly inspect the vehicle. The scratch was noticed later by the NY state insurance photo specialist. In the days following the delivery the driver did not answer or return any of our calls (about 5). On a plus side, the driver communicated to us his departure and arrival times and several times in between. We see a tremendous difference between your company and driver's service, and our impression of his is rather negative. Thank you.
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Poster: Martha
Review:
The inside of the vehicle was soiled by dirty hands - the steering wheel was greasy/oily and someone obviously grabbed the inside interior with dirty hands and left prints. I hope they will come off. It was fabric, not vinyl. MSP - PHX
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Poster: David
Review:
I want to Thank ALL of you for my 1st Time experience with Auto Transportation. It was scarey, because it was my 1st time, but the Truck driver Alfred seemed to keep me at ease with his communication of his locations. I cant Thank you guys/gals enough. I still havent seen the car, but I hear it is pretty dirty(I guess that's to be expected coming from New Jersey to California during the snow season). If there is any problems when I do get to the car I will give you a call. The PRICE is/was the LOWIEST of all the Transporters I called in the New Jersey area. Within 30-minutes, I had a driver assigned to my car. Wowwwwwwwww. I have heard rumors it could take up to 14days before a driver could be assigned. Again, I am very impressed with this whole transaction. Thank you again.
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Poster: Alfredo
Review:
I have used your services twice. I am a satisfied customer. Thank you very much, again.
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Poster: Scott
Review:
I really liked the driver and felt very comfortable with him. I liked that I was able to meet him and know that he was going to be traveling with my vehicle the entire trip. I trusted him. One thing I would have preferred was more travel s along the way, especially as we got close to delivery. I never heard from him until he was an hour away.
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Poster: Catherine
Review:
I had the perfect experience with Direct Express Auto Transport! The customer service rep was knowledgable and kind over the phone, which ultimately made me decide to go with your company. The driver was fantastic about staying in touch and scheduling a delivery time. I would recommend this company to anyone. Thanks again!
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Poster: Stan
Review:
Unique Powersports of Jacksonville was the hauler and did everything in their power to get my car to me on Christmas eve. They were OUTSTANDING.
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Poster: Alicia
Review:
Everyone from the customer service lines to the driver was awesome, and at a very fair price. I would use again, and I wouldn't hesitate recommending your service! Thank you!
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Poster: Sarah
Review:
The customer service staff and especially the driver were excellent to deal with.
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Poster: Diana
Review:
It was three days after after my first available date that the vehicle was picked up. That was because the first carrier cancelled. Once the vehicle was picked up the driver was great. He got the vehicle from Ct. to Ok. in two days. When he got into the Ok. he was hit by the blizzard that went through the state on Xmas eve and the highways were closed. But lo and behold he was just like Santa and delivered it on Christmas Day to my son who desperately needed it. Thanks so much!
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Poster: Loralie
Review:
SHIPPER NO LONGER AT THIS E-MAIL/ADDRESS...
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Poster: WENDY
Review:
VERY PROFESSIONAL THANKS
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Poster: Douglas
Review:
Car took 10 days to arrive from pickup date. Seemed a little long, all was fine.
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Poster: Doug
Review:
Very pleased with everything. Driver (R. Tison) was exceptionally polite, professional and easy to work with. Forget about all the other companies and use Direct Express! Thank you guys!
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Poster: Ali
Review:
will recommend and use again

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