What Our Customers Are Saying About Us

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What customers say about our Direct Express Auto Transport staff...

Direct Express Auto Transport Associates

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Poster: Suzanne
Review:
Everything was quite satisfactory. The people I first contacted were very helpful and pleasant and the pickup person was very nice. They picked up the vehicle on Wed. and it got to CA the following Saturday which my son was very grateful for. It was a great experience - we sent a vehicle many years ago with another company and it was a horible experience so needless to say your company was very satisfactory. Thank you for a good experience!
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Poster: Yunping
Review:
Could you please send me an offcial reciept of my deposite payment or better the total payment of $850. Thanks.
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Poster: Leroy
Review:
The lady who handled my order was very efficient and polite. (Sorry I forgot her name). The driver, Steve, was unbelievable. He was extremely curteous, efficient and accomodating.
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Poster: gary
Review:
did what you promised. when i called got the driver and he was very responsive.
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Poster: Sheikh
Review:
customer sevice in office very pleasant and professional//delevery driver on time kept me up dated every 2 days well spoken very professional,KNEW HIS JOB PRICE WAS JUST RIGHT FROM ATLANTA G.A -HAYWARD CALIFORNIA.....750.00.....You guya all worked as ateam an followed ot througt to its destination..thank-you ..MOBEEN
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Poster: Ghazala
Review:
Although the rates and service was exceptional but my first contact in customer service was rude.
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Poster: Christian
Review:
Fantastic customer service, both from Auto Transport Direct (thanks Ashley!) and from the trucking company American Eagle (thanks Victor and Igor!)... car was picked up and delivered on time and without any problems... if I'm ever in the market to move a car again - I'll be choosing this same group! =D
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Poster: Glenn
Review:
Everything was perfect from pick-up to delivery. The only misunderstanding was the dispatcher told us the car would be picked up at 8am, but the driver called that morning and said it would be 1pm. 4.5 days from Houston to Boston is great since he had four other cars to pickup and deliver prior to mine. We would definitely use them again. The price was 30% less than the next best offer.
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Poster: Edward
Review:
Quick and efficient service on both sides (pick-up and delivery).
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Poster: erica
Review:
You made shipping my car very easy. Thank You!
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Poster: Jame
Review:
Pickup was on time, driver very professional, got car to Texas on time. Great service! Reasonable price, no surprises.
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Poster: Nicole
Review:
I want you to know what a jewel you have working for you....My daughter passed away while visiting California in early May....Getting her car back with all her personal items inside was so important to our grieving process...Jessica was an integral part of that...She was kind and empathetic with us....she is a peach! Give her a raise!!!!! She was also very professional and found us a driver the day we called...Helping to relieve the anxiety we have been under.....Thank you so much Jessica...The car arrived today without one issue....Sincerely, Nicole Branco (the driver was a nice guy too!)
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Poster: paul
Review:
was impressed will use you again. paul
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Poster: Don
Review:
Great service...car picked up same day of my order! Price was significantly less than other estimates.
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Poster: Jose
Review:
excellent service, that is all I can say.
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Poster: Jose
Review:
excellent service, that is all I can say.
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Poster: Bright
Review:
My car arrived fairly quickly in good condition. No damages. Turned out I was lucky and pick up and delivery times were perfect. Given that this was my first time shipping a car, I felt customer service could have had more patience answering my questions at first. However, my overall experience exceeded expectations.
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Poster: Lucas
Review:
This is my third time using this service and I will be using them again in August. They are prompt, courteous and reliable. The "they" in this includes the registration service as well as each courier they have assigned. Communication throughout is excellent. The driver was freindly and helpful. The timing from North Carolina to Arizona was three days. I paid a little bonus up front and got delivered first even though my car was loaded in front of a couple others.
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Poster: Mina
Review:
We had no problems with getting the pick up done, it was done in a timely manner.
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Poster: Carol
Review:
Customer on the receiving end called to say that the delivery people were extremely polite!
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Poster: Richard
Review:
Joel did a great job! Very happy with service.
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Poster: James
Review:
Always great service with direct express.I use the company often and will continue to do so and i recommend direct expess to everybody!! Thanks! Jim
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Poster: nand
Review:
Total experience was wonderful. Transporter was very nice and freindly. thanks
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Poster: Rich
Review:
Jessica and Renee were great. Good customer service pays off. We will use your services again. Order# 84569 84570 85150 Thanks again, Rich Wong
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Poster: Jonathan
Review:
I had a great experience with Direct Express. The people were professional, helpful and cared about my experience. The driver even picked me up from my work to help me get to my car. I would definitely recommend this service to anyone!
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Poster: Cathy
Review:
My driver, Larry, from 2 Lane Highway was great. I would certainly use them again. He was personable, kept us informed of the progress of the transport by calling, and was on time.
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Poster: John
Review:
He was very nice and prompt. He did a great job of getting the car to it's destination on time.
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Poster: Rudy
Review:
My vehicle was picked up the same day I called. I was very happy about this although I was told it could be 1 - 7 days. My vehicle arrived quicke than if I was to have driven it mysef across country. (3 days from Orange County, Ca to Chicago, Il) The driver was very nice and kept in touch via cell phone throughout the transport. (above and beyond what I was expecting)
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Poster: Mark
Review:
Fred Reyden is very professional, experienced and courteous. He is an asset to your company and because of our exceptionally good experience with him, we would use your services again and recommend you to others. Thank you!!!
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Poster: Siddhartha
Review:
Amazing service. Highly recommended.
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Poster: Susan
Review:
My order number was 84579. The delivery person was courteous, the car was handled carefully, the price was competitive with others I found, and the customer service people were very responsive. I will use you again.
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Poster: Thu
Review:
would definitely use service again. very nice gentleman whom i worked with...unfortunately i do not remember his name...Nate I think it may be.
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Poster: Becky
Review:
We feel very lucky to have used your company and will use it again if we ever have the need.
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Poster: Fernando
Review:
There was a miscommunication as to an extra $200 charge due to the delivery of the cars. I had called to the driver to have the cars delivered to the house where the truck could not make it up the hill. I did not understand that there was an extra charge. I call the main office and the ladies there were not able to give me a correct answer. However, I finally realized that they were referring to the phone call to the driver. I accepted the charge.
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Poster: TRINADHARAO
Review:
You have provieded good car moving service to me. Thank you very much. I will refer you to my friends if anyone needed. I will speak to you for any future moving activities. Thanks a lot.
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Poster: Heather
Review:
In regards to the Direct Express Customer Service....it was average. The driver that was assigned to my vehicles was excellent. Lee @ Buster Transport was superb. In fact next time I would probably go directly through him. Thank you.
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Poster: Tod
Review:
Scheduled pick up date was off by one month, both pick ups were booked on the internet and your company wanted to blame me. I don't know what really caused the problem but the cars made it OK and that is what counts.
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Poster: Paul
Review:
After doing a fair amount of research on auto transport brokers / carriers including reading reviews on transportreviews.com, I came to the conclusion that Direct Express had the most experience with the best results. Even though the rate was a little more than their competition, I decided to proceed with Direct Express based on their reviews. Every detail of the transport of my mother's Lexus went as described and promised and I would definitely recommend this service to anyone interested in transporting their vehicle.
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Poster: Clarita
Review:
I am totally very satisfied with the service. Will certainly recommend to my friends.
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Poster: Angela
Review:
Transport Plus did an excellent job of communicating with us on the transport of our vehicle. The service was handled in a professional manner and was a pleasure to do business with Direct Express and Transport Plus.
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Poster: Danny
Review:
Pick up person was so nice, came right in to our neighborhood that we thought was not possible. He was very friendly and professional, as we were able to watch the whole process of car being loaded. His estimated time of delivery was exact. Would highly recommend this company to anyone. The original contact person was very helpful too, and explained everything and their pricing seemed very fair. Good experience overall.
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Poster: Bryan
Review:
Thanks again, good job as always
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Poster: Candice
Review:
I would certainly recommend your company to other friends who transport their cars. The girls I spoke with were so nice. One's name I believe is Jennifer but I threw away the scrap paper with the other one's name on it. The fellow who left off my car was terrific and very polite. So many we ahave heard are very gruff and rude. He was terrific!!!! He is from Devnic Transport. Thanks you very much. Order # 84317
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Poster: Chad
Review:
I was very pleased and suprised with vehicle transport service. Placed transport order on Thursday at noon. The vehicle was picked up Friday afternoon and delivery on Sunday afternoon.
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Poster: Prudy
Review:
My car was assigned with Michael Black Transporters. I found Mr. Black to be most professional and very customer oriented. He made sure my vehicle was delivered on time, he made sure it was delivered to the specefied place, and most of all he was very helpful and more than willing to answer any questions I asked. Mr. Black was a breath of fresh Air and if I need any vehicle transported I would not hesitate to use his service or recommend him to others. Prudy A. McMillan
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Poster: Sreeram
Review:
Everything was good, nothing to complain about, lived upto the exdpectations and as promised.
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Poster: Victor
Review:
Shipped 1967 Corvette : Called Auto Transport Direct to order shipping in an enclosed trailer on May 10th, 2010. Was assigned a shipper on May 11th. Car was picked up on May 13th at 9:30 AM near Niagara Falls, N.Y. and was in my driveway in Pinehurst, N.C. at 5:00 PM on May 14th. Single car trailer was used and car was treated with care. Very courteous and knowlegeable driver. Didn't even have time to worry about my baby ! Would certainly use this service again. Order # 82857
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Poster: Dennis
Review:
Excellent. Can't remember the two truck drivers names, but they did an excellent job in communicating with me in regards to the pickup and off.
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Poster: Luigi
Review:
i haev used you guys 3 times and always works out fine
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Poster: Jeff
Review:
Things I liked about your service: 1. Website quote was automatic, (didn't have to give contact information to have someone get back with me and then offer quote.) 2. Representatives on the phone were friendly, honest, and gave direct answers. I never felt like I was being pressured or "played" like I did with some of the other companies I called. 3. I was happy to see a good BBB rating, and other positive reviews on the internet. This had a lot of influence over my decision. 4. Quoted rate was fair and in line with others. ($675 from Florida to Texas) 5. Information provided in follow up emails was great. including FAQ's, good directions on how to prepare car, contact info if any problems etc. I was extremely pleased from beginning to end with your service. I would absolutely recommend to friends who were needing car transport. Everyone I dealt with was friendly, direct, and answered all questions. I was also very pleased with the truck hired to move my car ( A-1 Power Transport). They were in contact with me several times with s on schedule, and when they got close to the final destination they were great about letting me know when they would be there, verify off directions etc. They were 100% on time with the off, and the driver was very friendly and treated my car with respect and care. I did a lot of research to pick your company, and I could not have been happier with your service, and everyone I dealt with during the process.

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Reviews: 1451 - 1500 of 3613
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