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What customers say about our Direct Express Auto Transport staff...

Direct Express Auto Transport Associates

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Poster: Doug
Review:
Your online service is PERFECT for what I need in a transport company. Thanks, Doug Monson HOK, Inc. Oklahoma City, OK
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Poster: Charlie
Review:
Auto pick up was prompt and went off without any issues. Driver responded to requests for s on delivery. Driver was courteous and had thoroughly inspected the car when it was picked up and showed me all the items. I thought the severvice was very good and would use this company again.
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Poster: Cliff
Review:
The entire process was vary professional. The truck driver was freindly, and vary accomidating to my needs, showed up on time, and delivered the car on the date indicated. We had our sons car delivered to an airport parking area so he would have it available when returning from overseas - (military). This worked greate, and only had some minor damage. Will wait to see how this is handled, but otherwise, everyone did a wonderful job - would not hesitate using this company again if needed.
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Poster: Marianna
Review:
Wonderful, wonderful, wonderful service. Delivery man was perfect. Would absolutly use this company again.
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Poster: Mark
Review:
The driver was very professional, personable and knowledgable. i would use your service again. thanks
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Poster: Nan
Review:
The only issue I had: I received a call saying that he wanted to come get the car in 25 minutes to an hour and a halfnot enough time!
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Poster: kileen
Review:
you guys were BEYOND helpful. was actually going to call the company today and thank you for your help. spoke with brittany (sp?) on a thursday afternoon, was quoted $700 (to transport a jeep from wisconsin to los angeles, and wouldnt you know...thats what the actual price was! no hidden fees!), my car was picked up by a driver from my parents house by friday afternoon. car was here the next friday (the driver didnt leave his house til tuesday because of labor day weekend). your customer service is impeccable; brittany went above and beyond and even apologized to me for the terrible customer service and theivery of another company i signed a shipping contract for (AAA All-Star Discount Auto Transport). it obviously was not her fault that i had previously dealt with an unsatisfactory company, but she reassured me that you guys were nothing like that, and she was correct. she was incredibly polite and helpful. i would absolutely use Direct Express Auto Transport again if i needed anything shipped. thank you for being such an outstanding company!
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Poster: marvin
Review:
Driver was a pro, very courteous and communication was excellent.
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Poster: James
Review:
Our driver was prompt and called prior to pick up and delivery. he showed up when he said he would and was courteous and friendly. He explained what would happen to the car and how it would be handled. He called my daughter prior to delivery and showed up in Denver on time and made her life a lot easier as she is in grad school and on a very tight schedule. We would use your service again.
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Poster: Heidi
Review:
I would definitely use direct express again. There were no problems whatsoever. They kept me informed ahead of time as to the pick-up/-off times and places, so there were no surprises. The driver of the carrier was friendly and professional.
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Poster: David
Review:
The driver who picked up the car was excellent on both ends of the transport. You could tell he cared about the car. The only downside to this who experience was the short notice I received that the driver would pick up the car. The e-mail that was supposed to come the day before the driver was to pick up my car came on the same day that the driver called me and said he was on his way to get the car. Other then that I would use your company again and refer this company to anyone looking to transport a car.
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Poster: Pete
Review:
GREAT SERVICE ONCE AGAIN......... THANKS PETE
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Poster: karl
Review:
Everything great, seemed like a long time, but I was anxious, and it was over a holiday weekend. I chalk it up more to me than you guys. Thanks, and will see you next time.
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Poster: Steven
Review:
I have heard nightmare stories on autotransport brokers, but your service was a dream. Thank you for your honest, excellent service. The actual trucker, ET Autotransport was execellent keep in contact with me the entire trip. Thanks again.
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Poster: Antonio
Review:
This is the second time we've used the services of Direct Express Auto Transport. Overall, their CSR's are cordial and prompt in their receipt of the order, in quoting a price, in assigning your car to an auto transporter and sending you an email about the process by which to communicate with the driver/auto transporter company. In this case, my car was assigned to Saturn Auto Transport. I was quite surprised that they used a 3-car carrier to pick up my car in my street which is not as wide to accomodate the huge carriers and was told by Mike that they will transfer the car to a 10 or more car carrier to go the West Coast. And when they delivered the car, it was delivered on time.
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Poster: steve
Review:
2nd vehicle I have had shipped this year. the first company was horrible, but this one was excellent service and you have earned my trust. thank you!
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Poster: James
Review:
THANKS JOB WELL DONE I WILL USE YOU AGAIN PLEASE SEND ME A PHONE '"NUMBER
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Poster: Kerry
Review:
Thanks for making it a good experience!
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Poster: Pete
Review:
Thanks so much for getting my daughter's car out to LA in less than a week. I certainly appreciate the great service and would use your service again as well as recommend it to others.
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Poster: Dmitriy
Review:
Fast efficient service really happy!
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Poster: EDWARD
Review:
Chris was very helpful in delivering the vehicle in a timely and very professional manner..
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Poster: Roger
Review:
My overall experience was excellent. I only wish the driver called me earlier than 9:15 at night telling me that the car would be picked up and delivered the next day before 12 noon. At first I had a hard time understanding the driver but as we called each other I understood him perfectly. I gave him the wrong city so he had problems getting directions but as soon as I gave him the correct city he had no problems finding the -off location. The driver Johnny was a really nice, friendly, and professional guy.
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Poster: Puran
Review:
The car was picked up from Atlanta on the first day it was available and delivered to Los Angeles in 6 days. In addition to being one of the lowest prices, the company had very good customer service. The driver regularly kept me informed of his progress and was able to deliver the car within walking distance of my residence. Other than the car being dusty it arrived in the same condition as I gave him. Overall great company that works with professional truckers. Would definitely use again.
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Poster: Zahra
Review:
Direct Express Auto Transport is a great company. The woman I spoke with took the time to answer my questions about transporting my car to a different state. The driver who picked up and shipped the car (his name is Ceasar) was very nice and communicated with me and my contact person (the one shipping the car to me) about when he was picking up the car and when it would arrive. He picked up the car from my contact person when he said he would and delivered the car to me around the time he told me he would. My car arrived in great condition, with no major problems, and it was still running. Direct Express Auto Transport took care of everything and has excellent customer service. I will definitely use them again if I need car shipping services. Thank you, DEAT!
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Poster: ANN
Review:
I realy like this service that you all provided..I would highly recommend anyone to you guys in the near furture. Thank you for your excellent service.
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Poster: Mariusz
Review:
The driver was excellent, very professional and polite. However, calling that company's distributor was very time consuming. Did not pick up for a very long time.
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Poster: Tausif
Review:
I had to get my car moved first time from FL to CT. I was confused after reading reviews for different companies. But realizing FL to CT is a popular route I placed my order with Express Direct Auto Transport. The first thing I liked about their website is giving a quote without getting your email or phone number and I got cheapest quote from them (though it changed in few days before I could have placed the order). This company will not try to attract customers through cheap customer services methods and were straight forward about most of the things. I like this company.
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Poster: Herbert
Review:
I was pleased and very satisfied with both Direct Express and the Carrier J&L auto transport, and will srongly consider using them again, should the need arise.
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Poster: Anna
Review:
We are very impressed on how fast my car was transported from TN to AZ. Unlike other companies who declined us because the pick-up location is in a remote area, your company really mean good business and is not picky in terms of location. My vehicle is in good condition. The truck driver was very friendly. It's money well spent. Overall, we are very happy. And we will definitely recommend your company to our friends and other people. Thanks so much!
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Poster: Ashley
Review:
The service was reliable, I was able to call and get immediate responses with my issues. It was timely and everyone had great customer service skills. I would definately use the service again. And the best part was they have THE BEST PRICES!!!
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Poster: Gail
Review:
Customer service was outstanding. Why there were a few unforseen difficulties, we wouldn't hesitate to use the same carrier at any time in the future. Wonderful service, took excellent care of the cars.
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Poster: Gail
Review:
Customer service was outstanding. Why there were a few unforseen difficulties, we wouldn't hesitate to use the same carrier at any time in the future. Wonderful service, took excellent care of the cars.
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Poster: Elizabeth
Review:
Jason, our driver was prompt and very nice to work with. He kept in contact with our friends who signed over the vehicle in San Diego and delivered our Jetta when he said he would in San Francisco. The car received no damage in his care. The cost was $425 for open transport which worked great for us since the car we shipped is our second and older car. You need to be flexible with the pick up date/time though which is why we had to ask a friend to help us with that. Overall a good experience, we would use the same service again. Thanks.
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Poster: Hector
Review:
gary was very friendly and would answer my calls and questions promptly. was very good about keeping me up to date with my car's location
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Poster: Kevin
Review:
I was so pleased to find this company after I had a terrible experience trying to arrange my car transport with another company. Everything was smooth the on line registration, the pick up, the delivery, the service, the people ... all of it was wonderful. I would definitely recommend this company to anyone!
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Poster: Lorna
Review:
The only concern I had was we were given only an hour notice of pick-up, however, the driver was very accomondating and willing to wait until someone would be home so she could pick-up the vehicle. As I reveiwed my contract information, it states that an hours time my be given once a driver is located, so I can't complain because it was fully disclosed. Open transport, you can expect a little dust and dirt. For a college student waiting to have his car, who cares. Thanks and we would recommend your services to our college friends who are looking to have there cares transported.
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Poster: Susan
Review:
Very happy with this service. We will definitely use this service again in the future.
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Poster: Rhonda
Review:
This is definitely the way to go when you need to have a car moved from one side of the country to another. Our car was transported from Georgia to California without adding one mile (or using one gallon of gas). We will definitely use this company again when our daughter graduates from school and moves back across the country. I can't say enough about the driver (Mario). He picked our car up in Georgia on a Sunday and delivered it to us in LA on Friday and called us on the phone right when he said he would.
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Poster: Mark
Review:
I thought the person who I initially spoke with was knowledgeable, personable, and helpful. Value was good. Worked with me on delivering car to street that was not accessible to trailer.
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Poster: Gerald
Review:
Working with Direct Express was a pleasure, however, I will ONLY use your service again if you assigned my vehicle to a DIFFERENT carrier. Although my vehicle was delivered undamaged and basically on time, I will never work with the carrier SKYLINE EXPRESS for the following reasons: 1. The driver did not call 24 hours in advance of delivery. I had to call. 2. My vehicle was contracted to be delivered to an address in Washington D.C. However, both the dispatcher and driver refused to deliver into the D.C. city limits (at all, ever, period). This they both tell me on the day of delivery. 3. Their proposed alternate delivery sites, where I was to meet the driver was: First, Manasass, VA, 32.6 miles away from my delivery address in D.C.; Second proposal, Falls Church, VA, 11 miles away; Third proposal, Annandale, VA, 12.5 miles away. 4. Finally, when I proposed an closer meeting site at a Target Store parking lot in Alexandria, VA (about 6 miles from the original delivery address), the driver reluctantly agreed while threatening "If the parking lot it too crowded, I'm turning around and taking your car back to Manasass where you'll have to pick it up on Monday." But later he called back to refuse to come to Alexandria. 5. Only after contacting your Direct Express customer service for assistance, did the driver agreed to meet at the Target parking lot. 6. The driver was rude to my daughter, who picked up the car. She was on time for the agreed upon meeting had the money order ready, etc. The location I proposed at Target worked fine. But while she was inspecting the car, literally for LESS than 3 minutes, the driver pressured her to hurry and made a comment to the effect "I'll just take this car back to California." Summary: The service I received from SKYLINE EXPRESS was unacceptable and not consistent with the service and reputation of your company. Thanks for reading. Jerry Strifler Order number: 88667
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Poster: Bree
Review:
Thank you so much. i was hoping to have someone rec ommended to me, but no one knew anyone. it was scary trusting something from the internet, but because you were the only one on the BBB that i could see i trusting you and i am happy that i did. thanks for accomendating me when it took over 7 days to pick up by adding an additional incentive of 50 dollars. I would recommend you and also use your service again. once again thank you so much. i also love the company that picked it up and would request them if possible next time.
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Poster: Susan
Review:
I was amazed that pick-up was the day after I made the call and delivery was the day after pick-up!
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Poster: erol
Review:
good, fast, safe delivery. excellent
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Poster: William
Review:
We are very pleased with your service. We are in Iowa & we were transferring the pickup from our home in Arizona to Washington state to our grandson who was on his way home from Iraq. So there were several people involved & your personnel we so helpful in getting this arraged for us. The pick up in Arizona went smooth & the delivery in Washington was timely, in fact came in the afternoon of the day our granson got home. Our calls to you with questions were handled very professionally and with the utmost courtesy. We would definitely use you again & will recommend your service to our friends
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Poster: Darrell
Review:
Everything was great!
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Poster: Leslie
Review:
This was the first time I had the need to use this type of service and did not know what to expect. I was in a car accident while out of state on vacation and the thought of driving to go get the car and drive it back was daunting. I thought it would be very expensive to have the car transported and money was tight because of having to invest it in getting it fixed. To my surprise I received a quote right away over the phone and the process was very smooth. The price was very reasonable and much less expensive than me driving the car across states. My customer service rep was Jessica, she was very friendly and she explained how everything would happen. I liked the emails with s and details of contacts and what the steps I needed to do were. The company worked directly with the auto shop to get the details of pick up time and kept me informed along the way. The delivery person Jason, from Boats Away, was excellent. He delivered the car right on time when he said. When he delivered the car he had to jump start it because the battery was dead. He then told me about some things he noticed with the car and recommended I contacted the auto shop. He stayed with me as I called to ensure I understood. After he left I had to call him because the car would not start and he went beyond his call of duty and drove back to help me jump start the car again so that I could get it to a shop. I will definitely use and recommend AutoTransport Direct! Thank you! Leslie Santiago order#89942
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Poster: Elaine
Review:
The hydrolic system broke so we had to wait a couple of days to get car. It still was in the time frame promised and was satified with the communication I had with Skyline Express. I would highly reommend.
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Poster: Rebecca
Review:
I was very pleased with your service. The first contact by phone was so pleasant that I did not call anyone else for a quote.
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Poster: Steve
Review:
I tried with TWO other companies and wasted over a month trying to get the car picked up. I should have come to your company first! Fast and knowledgeable and efficient...
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Poster: Steven
Review:
Driver was very polite and took care to be sure vehicle was handled carefully. This was my mom's car (who recently passed away) so we had some emotional involvemrnt. Car arrived on time and driver worked with my sister who had to work for a convenient delivery. I would definitely recommend your company again. Thank you

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