What Our Customers Are Saying About Us

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What customers say about our Direct Express Auto Transport staff...

Direct Express Auto Transport Associates

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Poster: David
Review:
The only thing that would have been nice would be to have it be more explicit up front that there will be no way to tell which day within the window the car will be able to be picked up.
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Poster: Maria
Review:
very good services, excellent..
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Poster: Fred
Review:
Do not know when car was picked up. Had to call Direct Express to find that the would be delivered the next day.
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Poster: John
Review:
I was pleased with the entire process and am now thinking of having you take our car down to Florida each year. Thank you! John McGann
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Poster: Naomi
Review:
I arranged transport from Michigan to San Diego for my son-in-law who is in navy. Being 3rd party and directing pickup at different city than mine and delivery outside of base made me very nervous as I have never had a car transported anywhere (except to be towed to garage). Everything went very smooth and according to information I received right after booking. Also no additional charges were added after booking. If I need to have my own car transported anywhere, I will definitely use Direct Express AT. Chose them from reviews on Internet. This move was in Oct and that's why I'm taking time to write this one now.
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Poster: David
Review:
very smooth transaction. only thing i might recommend to improve is other firms offer a tracking service, to know where the transport is. not a big deal, just a nice touch. otherwise, i was very happy car was picked up on first available day, and arrived in expected time. i'd use your service again. Thanks, David
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Poster: Richard
Review:
Telephone support could have been mot informative about the expected time waiting for delivery. Driver was excellent
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Poster: Steve
Review:
The girls in the office were wonderful, always friendly and willing to help answer any question that i had. Having a classic car shipped 2k miles was a stressful undertaking so of course i was nervous about the shipping, the people at Direct were able to give all the correct phone numbers of the transport company so i could talk to them directly.Another interesting point was the transport company that was assigned to me was G&B transport was not rated with the better business association so i assumed that this would have been an issue.But the girls in the office were able to investigate this transport companys track record with Direct and reassure me everything would be ok. Thanks goes out to everyone invilved..a wonderfull experience!
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Poster: Kenneth
Review:
Good service and the driver was courteous. Overall is was an excellent experience.
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Poster: ernest
Review:
thanks for getting me new hot rod
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Poster: Henry
Review:
From start to finish the service was excellent. The ladies I talke to were so nice and friendly and if I ever get to California I'll stop and say thank you personally. The service was very quick and the communication process was great. I can't say thank you enough and I've already recomended you to other people. It was so nice to see someone treat our service men so nice. This was my son's car that he had shipped home after doing 2 tours in Iraq. Thanks Again Henry Booth
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Poster: Delia
Review:
When I first called and spoke with Edith she was very helpful and very nice good customer service. Overall good and the price was good too. Thank you
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Poster: Stephen
Review:
I was Very pleased with Direct Auto Transport 's service , The Girl (Woman) who helped me was cute , very pleasant to deal with & helped with all my concerns . The one thing I would suggest to such a quality place as your is The truck I was assigned has terrible reviews online . I tried to get the phone # to call them as no one told me when to expect delivery . Monzon transport phone #'s are disconnected . So I had to call you guys to find out what was going on . They delivered fast , But I was totally unprepared for the delivery as I had No idea of date & no one from Monzon would answer their phones . Hate for direct to get bad reputation because of those Bozos.
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Poster: Brian
Review:
company who hauled were very good. the brokerage was not very good. no communciation from brokerage but they did what they promised and had a very good price
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Poster: Robert
Review:
Received vehicle within the timeframe. Very professional and courteous Driver. Overall excellent experience, and definitely I would hire this company again without hesitation!
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Poster: Ernest
Review:
I was very pleased with the service. The price was VERY competitive. The trucking company driver was pleasant , professional and courteous. His truck appeared in good repair and maintenance. A few days after the delivery I saw another D&D delivery truck and recognized it with pleasant thoughts.
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Poster: William
Review:
Could not have been better. Mark the driver was efficient and courteous.
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Poster: Peter
Review:
Delivery of my vehicle beat all my expectations. It was delivered quickly at a great price. All personnel that I spoke with were nice a patient with all my questions. The transporter that delivered my vehicle was excellent (Universal Transport). He called to let me know when he was leaving and then his ETA to my location. Great Job and I will call if and when I need to move my vehicle or recommend you guys to my friends. Thanks Pete
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Poster: Christopher
Review:
Direct Express was great at quickly arranging a pickup carrier for my vehicle. Unfortunately, the carrier was not able to pickup my car due to the car being too low. Direct Express was quickly able to reschedule another carrier that could transport the vehicle (which picked up the vehicle 2 days later).
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Poster: Rolando
Review:
Everything went according to plan. first time user of the service, and I will recommend it to my family and friends.
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Poster: Spencer
Review:
Getting pick-up date within a short window was hard, but overall great service. Thank you.
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Poster: Permjit S
Review:
Price was VERY reasonable!!!! Communcation with driver was excellent!!!! this is my 2nd time using this company and will continue to use them =)
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Poster: Richard
Review:
No bill of Lading, no paperwork was given at the delivery. I was not at the receiving end. I guess my son should have asked. I would say that the communication or paper trail could be better. Other wise no problems.
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Poster: Vinay
Review:
The driver was very nice and responsive. He answered all our calls, worked with our timing, kept us posted on delivery time. It was pleasure to work with your company. Vinay Sawhney
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Poster: Cathy
Review:
I contacted Direct Exprss and spoke with Ashley. She was really nice and answered all my questions. She provided wonderful customer service and I decided to do business with her. When I called to say the car was ready, it was picked up within 3 days and delivered within 3 days. The Driver gave me his cell phone number and said I could call at any time that he was on the road. Very courteous and accommodating. When it was ped off, a few blocks from my home, the driver drove my car right to my door and I gave him a ride back to the truck. this was very convenient for me and I really appreciated his extra services. I was pleased with the best quote and the best service. Thank you.
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Poster: David
Review:
The woman I dealt with at Direct Express was very knowledgeable about the process and answered all my questions to my satisfaction. She was the reason I picked Direct Express. The order# was 93277. The driver from Hubbell's Transport-IN, Jeremiah, had to pick up the vehicle from an ailing 82 year old woman in a secured 5 story building and he made it very easy and stress free for her. He followed my instruction to the letter and had no problems. She commented on how neatly dressed and professional he was. I had only phone conversations with him, and he was forthright and honest during the whole process. Shipping this car was easier than I thought it would be, and the price was the best I could find. Also, it took only a few days from the time I contracted with Direct Express until the time the car got to its' destination. I would definitely use your service again and recommend it!
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Poster: Michelle
Review:
driver was prompt courteous, and called frequently to give me s on arrival time. good service throughout,' when made the initial call booking agent courteous and polite also
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Poster: Janice
Review:
Alan from Ross Deutsch Specialized Moving Service was very friendly and accommodating to help me with my shipping needs. Even though he encountered some problems with his truck en route, which resulted in a one day delay, he kept me up to date on his status and I felt full confidence in him even just through our phone conversations. If I needed to use this service again, I would be happy to have his services again and would definitely recommend him to any friend. Facts: Departure City: Overland Park, KS Date of Departure: 10/9/2010 Destination City: Pasadena, CA Date of Arrival: 10/14/2010 Vehicle: 2008 Honda Civic Price: $575 ($150 to Auto Transport Direct and $425 to Ross Deutsch Specialized Moving Service)
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Poster: Tera
Review:
Order #92845. I just recently had my car transported from Kansas City to Los Angeles, which was $600...and the cheapest quote I received with the best reviews! I didn't understand the 1-7 day window for pick-up...I made my vehicle first available on Wednesday, because I was hoping it would get to CA the same time I arrived on Saturday. It wasn't picked up until Saturday, but everything worked out ok keeping it a few extra days. I received calls and emails all the way through the process! This company is definitely on top of their game. I even recommended them to a friend making the same move. Thanks to all the staff and Alan for a good experience!!
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Poster: Mauricio
Review:
Good job overall. Have used you previously and will use you again. Thank you.
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Poster: Larry
Review:
Hosea always took my calls even when he was sleeping. He ped my car off in Florida and parked it in my garage.
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Poster: Erique
Review:
Driver was very courteous and experienced. He was exactly on time for pick up and delivery. Office personnel was also very courteous and helpful. Jim Marshall at your Vancouver WA office was extremely helpful, helping me figure out alternative delivery options since my daughter who was receiving the car was not available on the expected delivery date. Overall it was a very good experience and I would gladly recommend your company. I quoted several companies, and the price I was charged by your company was one of the lower ones I got.
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Poster: Barry
Review:
This is the first time I have bought a vehicle lon distance, I didn't know what to expect on the transportation, I was pleased and would use you again. The driver was great and he kept me informed. The only thing I could see was the extra $200.00 for a non running vehicle the seller sent me a video of the pickup my car was first on last off the seller had people at the loading they had the car pushed on in about 2 minutes,at my end it probably took about 15 min to get off.I also understand there has to be a standard charge as some non running vehicles are probably a lot more trouble and this averages out for you. If I need transport in the future or can recommend you to a friend I will Thanks
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Poster: Lavell
Review:
This is my second time shipping a car through Direct Express and I must say that they have the best prices on the net plus door to door sevice. The same driver that picked up my car delivered it and that was with both cars that I had transported.
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Poster: Walter & Karen
Review:
I had a 2003 Subaru Impreza WRX picked up in Plano, TX and shipped to Long Island, NY. I could not have been more pleased with the service I received from Direct Auto Transport! Within 36 hours of my order a transporter was assigned to my order. Within 24 hours of being assigned, the transporter showed up to pick up the vehicle. They were there right at the agreed upon time. The car arrived at our home in Bohemia, NY in 3 days time - 1,827 miles - with our car being the last off of the truck. The driver maintained phone contact with us for the final 24 hours of the trip, and kept us apprised of his progress all along. When the car arrived the driver was professional, courteous and got right to work unloading the vehicle and parking it in a safe, convenient place for us to check it out. Save for a little dust from the road trip, the car arrived in perfect shape. For the best price of 575.00 over many other quotes I got ($700 - $850) I definitely got the best value in my move. I will always cal Direct Auto Transport whenever I have another need to move a vehicle from one location to another.... you should too!
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Poster: Balatazar
Review:
Order # 91876 I'm very satisfied with the service. The driver was courteous and customer oriented, He gave a delivery date and he complied with it. The price was just right. I will recommend this company to a friend. Thanks,
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Poster: Travis
Review:
The staff were all helpful, and phone calls were answered promptly. I turbo charged the order by $150. When several days passed with no takers, Autotransportdirect added another $50 from their own fee to help. Great service!!
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Poster: Virginia
Review:
I was very pleased with your company and the driver was very polite and helpful which is rare in this day and age. Thank you for your excellent and helpful service.
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Poster: Rick Roush
Review:
I have moved a Lamborghini, 1966 Shelby Cobra and now a Roush Mustang. I have never had better service with anyone else. I will continue to use. Direct Express for all my auto transport needs. . They were also hundreds less then most companies that quoted me a price. They were also the most pleasant and professional to deal with
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Poster: Farhad
Review:
Best price. Prompt. It was not door to door; it was door to city! In the main, I'm satisfied with Direct Express Auto Transport.
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Poster: MARISA
Review:
Very timely and courteous service. Exceeded my expectations with the pick up and delivery times. I have recommended your company to my boss for transport of his vehicle and am confident he will also be satisfied with your service. Thank You.
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Poster: Norman
Review:
good service guys. keep up the good work. cheers noam israel Twins Moving & Storage.
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Poster: Carol
Review:
I talked with several people in your group and each one was exceptionally helpful and pleasant. From the beginning they were on top of the situation and even when I had to make a change to the order they were very understanding.
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Poster: Peter
Review:
This is my third time using you guys and i have never had a negative experience. The cars have always come on time and in prfect condition definatly will use again.
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Poster: Angela
Review:
I placed the shipping order online, and the cost was $650 to transport from Austin, Tx to Providence, RI. The family owned trucking company that transported the car did an excellent job. They picked up the car 1 day after the "first available day" and delivered it 2,000 miles away in 5 days. They were very courteous and reliable. The car arrived and wasn't even that dirty. My order number was 92697. Dmitry was the driver and his son Rich was the dispatcher. Both of them stayed in touch with me via phone. I would use them again.
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Poster: Gwen
Review:
Car was picked up timely, I was advised when car was picked up & approximate time it would take to arrive. I was informed when driver was within an hour of my home. Other than being very dirtry (exterior) from the trip ,contents were intact & everything was okay.
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Poster: Sharon
Review:
My car was picked up and delivered on time. I paid 575 from Houston to Maryland. It was the most reasonable quote that I received. This company has an A BBB rating and great reviews on the Internet. I was very pleased with the service.
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Poster: Anandavalli
Review:
Thanks!.. But was a little disappointed that I did not get discount for using your service again.
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Poster: Shane
Review:
It was a no hassle experience. Thank you.
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Poster: Priscilla
Review:
Even though I was never told, during my many conversations on the phone with you, that there would be a seven day waiting period, my car was delivered the day after I arrived. I had to get my car washed, since it was VERY dirty, but I was very satisfied that the car was picked up when I needed it, and it was delivered so soon after I arrived here in Missoula.

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Reviews: 1201 - 1250 of 3613
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