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What customers say about our Direct Express Auto Transport staff...

Direct Express Auto Transport Associates

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Poster: HA
Review:
Abdul was great (Order# 94428)!!! We were gifting our car to a family member in Houston from Austin, TX. The price was very reasonable, and we were very pleased with the service. We would use Abdul again. He was very kind and professional! Great attitude and patient throughout the process. Thanks again... Ha Ngo
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Poster: Ruth
Review:
Whole experience very good and exceptional service from the drivers - on time, courteous with very well maintained vehicle and equipment - Thanks for taking the stress out of this part of the move
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Poster: Ana
Review:
The transaction was quick and easy from the beginning to the end. We had no problems with this service and would definetely use it again.
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Poster: Nakia
Review:
I searched this business through BBB and they gave great reviews. I will definitely use this business again and recommend to my friends and families.
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Poster: neimem
Review:
I WAS INITIALLY WORRY TO CONTRACT WITH ONLINE COMPANY ,BUT YOUR COMPANY AND THE TRANSPORT COMPANY PERFORMED VERY WELL.THANK YOU.
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Poster: Richard
Review:
Everything about the transaction was excellent, with the exception of not being told that I should not expect to hear anything until 1-2 days before pick-upthe date I said the car would be available. Turns out most assignments are made at the last minute so I did not hear anything for about a week (I placed the order about 1.5 weeks before the car was ready for shipment) . I was concerned DEAT may be having difficulty finding a transporter. By no means is that a show stopper, but since most people, like myself, don't ship vehicles very often sharing small details like this like can make us feel more comfortable. I have posted my positive experience on rx7club.com and will recommend DEAT when the opportunity arises. Cost of shipment was excellent compared to other sources, Michael McKim from McKim Auto Transport was very courteous. He contacted me a couple of days before arriving and then more frequently as we worked to arrange -off. I was even fortunate enough to have paid for open transport but have my car delivered in a closed transport. Order number for this shipment was 94288. One of two orders I placed with DEAT within about a week.
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Poster: Glenn
Review:
The cost was very inexpensive considering the cost of a trailer to move it myself was almost as much. The driver was very professional and friendly. The delivery of the vehicle was on time and in the same condition that I gave it to the driver. The staff was very informative and helpful. The driver was prompt and delivered as scheduled. The whole process came together with very minimal effort on my part thank You.
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Poster: Norman
Review:
overall very good service!!!! i just don't understand why we can't use the your website to get prices. every time we log onto your website the message says: Sorry, you have reached the maximum allowable number of free quotes. Please try again, or if you need further assistance, please call us at 1-800-600-3750. Thank You. this is going on for the last week. please fix the problem so i can continue using your services. best regards Noam Israel. Twins Moving & Storage
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Poster: Christine
Review:
John, the driver was courteous, professional and a pleasure to deal with!
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Poster: Danny
Review:
Sent (2) two of my vehicles from SoCal to Chicago through Direct Express Auto Transport and both arrived within 4-5 days. Excellent!!! Would recommend to friends and family. Thank you!
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Poster: Mark
Review:
Car was picked up and delieverd promptly. Car was real dirty, but hey a car wash is a heck of a lot cheaper then enclosed transport would be. Overall I am very happy and the car is in great shape.
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Poster: Dale
Review:
We thought we would be given 24hrs notice when car was to be picked up. Driver called only one hour away! We were in the garage, just leaving for the day when the phone rang. 10 seconds later and we would have missed him.
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Poster: Shao
Review:
My vehicle was picked up on the first available date. Delivery was prompt. I would definitely use your service again in the future.
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Poster: Colin
Review:
Transporter driver was very helpful in dealing with the fact that the vehicle's seller supplied it with almost no fuel and a flat battery. He gave prior notice of both problems, allowing me to have a can of gasoline and a vehicle for jump-start ready. The only communications confusion was related to the fact that the phone number supplied for the carrier (Daniels Transport Services) was a home number, and was answered by the driver's somewhat-confused sister, although she was able to supply a cell phone number for the driver.
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Poster: Estrella
Review:
I will absolutely recommend you to my friends. Keep up your EXCELLENT service.
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Poster: Luke
Review:
I was really impressed.
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Poster: Bipin
Review:
Very prompt service. My vehicle was picked on the 1st day from the destination, i.e. on Monday. On Friday the vehicle was delivered in the morning. The only problem I faced was with the driver. One day before delivery date, in the evening I received call from the carrier saying the driver would be at the destination location between 8:00 am 9:00 am. So I decided that I'll go late to the office. Every time I called up carrier company, they said the driver would at the destination in half an hour. But the driver actually came at 12:00 noon.
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Poster: Bobby
Review:
good service ,the 1st Transporter Broker that I was going to use took my deposit and didn 't here from them and wouldn't answer there phone or email finally contacted them in about 2 weeks and reported them to Atty Gen Office and am in process Of Getting my deposit back through the Fraud Dept. of my Bank after Investigation, they are also located in Ca. you probably know the Company I'm talking about. So much for the Scammer Co. Your Co. is very loyal and honest and is why you have repeat business you would sure receive mine again and I would reccomend you to anyone. Bobby
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Poster: Justin
Review:
Everything went according to plan. Good job was well done with no hassles. I will use DEA again.
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Poster: Juhee
Review:
Sadly it's been nearly 3 months since our move, so we can't remember the contact names. However we do remember that customer service was prompt and clear, friendly and professional. Every step of the process was met in a timely manner - it took about 8 days for us to get assigned a truck; pick up was timely and Larry the driver was GREAT (professional, knowledgeable, clear, direct). Our 2 compact SUVs (almost new cars too!) were transported from Cambridge, MA to Orange County, CA - and took the driver under 4 days! Both cars came in GREAT condition. Will DEFINITELY use this service again, and hopefully AutoTransportDirect will continue working with Larry - he's awesome!
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Poster: Tarachand
Review:
Great, First time I shipped my car form WA to MI, they are very prompt, honest and great service. They have a very good relationship with actual transporters/drivers. Not a single scratch on the car. In fact they had said, they will ship via open truck, but actually they transported in covered truck. I will definitely use their service in future. Keep it up Auto transport guys.
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Poster: Larry
Review:
Was very impressed with all aspects of the transport 0f my Jeep from NH to Florida. The timing was exactly as mentioned to me and the delivery was very pleasant. The driver was super courteous and the whole transaction was handled very professionally. This was my first such endeavor with moving a vehicle via carrier and it was smooth as silk. Also it so happens that the price was the lowest of any quoted, so thanks for a great job.
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Poster: Morton
Review:
It was the best service in transporting my car that I ever had. From my initial call to the delivery of my vehicle. Thanks Again Mr. M.Peetluk
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Poster: Rachael
Review:
On time and fast delivery service for my car being across the country on top of that the price was the best part of this service and i did A LOT of researching of different transporting companies, this company had the very best deal out of everyone
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Poster: Ben
Review:
Delivered as promised.
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Poster: Daryl
Review:
Auto Transport is not something I do/use often and having a company be the intermediary and contract a reputable transport saves me time and hassle. I think the communication was good but I would have liked a phone call after the online order to know that my order was received and being sourced for a transport from my location. Just a little personal attention. Otherwise, the driver kept me informed the entire time and made sure I knew my vehicle was parking in a secure area and being watched at all times while in transit. Thanks for making a challenging process easy at a reasonable price!
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Poster: Linda
Review:
would use again definitely, very honest
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Poster: Diamond
Review:
Driver was very nice and professional.
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Poster: Lueanne
Review:
We are very pleased with the service we received from Direct Express Auto Transport. The staff have been most helpful, honest, and easy to work with during this auto shipment. We will definitely use this service again, and recommend it to everyone we know. Thank you.
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Poster: George
Review:
I needed to get my Car back from La Vegas. I called several numbers provided by a search I did on the internet One company was actualy a BULLY ...telling me how companies give you a low estimate to get the order ..Then once you give your deposit the price will go UP. Well I almost went with that company but My husband was very firm that he did not like the bully tactic. Well I could not have been more happy with the professional way my auto was handled and your service. I would like you to know that the BULLY called me once he had seen you accepted the order and left a VERY NASTY VOICE Mail Thank You very Much for proving the other company worng
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Poster: ALTON
Review:
i was surprised at the good fast service.
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Poster: Barb
Review:
I don't remember the lady's name who helped me over the phone when I placed my order to have my car shipped, but she was very nice and gave me very honest and thorough information. She provided excellent customer service. The company who shipped my car, KARS, Inc. was also exceptional. The driver's name was Don Klapperich and I absolutely encourage you to continue to use him with your shipments. He was very friendly and provided excellent customer service. I felt very safe having him haul my car from Idaho to California. He was extremely prompt and courteous. My car was picked up within 2 days of placing the order and delivered 2 days after it was picked up...exceptional! I highly recommend utilizing Don Klapperich for all possible auto transports. He treats your customers with absolute kindness, integrity and respect. Thanks for the super job! Sincerely, Barbara Bowerman
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Poster: Ellen
Review:
FANTASTIC SERVICE SHIPPED FROM MD TO AZ! This was a wonderful experience, smooth and flawless from beginning to end! My Chrysler Concorde LXI arrived in Arizona in four days. The pickup occurred exactly on schedule and the off was earlier than I thought it would be! The car looked great when it arrived. Our driver, Abraham, was courteous, pleasant and extremely conscientious; his communication was excellent. This was a real pleasure and I would rate it a 10+++++! I highly recommend Direct Express Auto Transport and the carrier ACE Auto Trans who shipped the car. Great service all the way around, HIGHLY RECOMMENDED.! THANKS SO MUCH! Ellen Van Pelt
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Poster: Tim
Review:
Great service on your end. I never received a call from the transportation company to give an eta of pickup or delivery but I was very impressed with the time it took. Already booked another load with you since.
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Poster: Michael
Review:
very good everything in every way. I am so pleased.
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Poster: James
Review:
In the future I will recommend Direct Express to anyone I know who needs to have a vehicle transported.
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Poster: Yafei
Review:
My car was damaged during shipping. However, it was taken cared of promptly and I am satisfied with the result. Both Direct Express and the auto shipping company from MO is professional and the driver is also very friendly. I would recommand Direct Express and also use them again.
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Poster: MARK
Review:
I WOULD USE YOUR SERVICE AGAIN, EVERYTHING WENT VERY WELL. VERY SATISFIED. THANK YOU.
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Poster: Jane
Review:
Every one we dealt with was helpful and courteous the people at Direct Express, the people at the assigned transport company, and the driver Ivan. This is our third time using your company and you didn't let us down! The price was extremely fair, but we probably would have paid more because your service is so excellent.
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Poster: William
Review:
Received item in good condition. Would use again if needing another car to be transported 1300 plus miles.
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Poster: Michael
Review:
The driver was great as well is the customer service people that I had talk to on the phone. e-mail s were nice as well about time frame. Thanks for a great service Mike Wallace
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Poster: Katherine
Review:
the gentleman that picked up our car was very knowledgeable and polite explained everything we will definitely use this service again in April when we send the car back to Ct. Thank you The telephone person was alson very helpful and took time to explain the whole procersure since wehad never tryed this before Thank you
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Poster: Goff
Review:
I would suggest the importance of leaving copy of paperwork at pickup with the customer or representative. I was not left with a copy covering the vehicle condition sign off. Otherwise very good service and driver,
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Poster: Blair
Review:
THe price quoted for the transportation of my vehicle was excellent lower than all other quotes. the car was picked up on the date I was told it would be.The drivers told me when I asked if they had any trouble with the weather they said they drove in the heavy rain high winds and tornado that they encountered.This I know because I observed this weather problem in the area they had to drive in. Even though they had all of these problems they delivered my car on time and it was in great shape.The men were very courteous and polite.I absolutely and definitely will use this company in the future. Blair A Fritz III Order Number 93616 Car was delivered by. Texas Auto Transport El Paso Texas
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Poster: Tom
Review:
Easy and simple to arrange for services using your web-site. Would definately use you again and have already referred you twice.
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Poster: George
Review:
excellent job thank you so much
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Poster: Ari
Review:
We were very happy with the service we received. The car was assigned to a trucker within 2 days. The car was picked up within 3 days though it could not go as there was a problem with a kill switch on the car. We contacted you, and you reassigned the car to another trucker right away. Overall we are very happy with your service and would use, and refer you to others.
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Poster: Joseph
Review:
Price was fabulous and car got delivered in 6 days from South Florida to Colorado. Very good! Overall I am happy for this being the first car I've ever shipped. Only complaint I had was that communication was poor but was made up by responses by email and follow up call. Delivery was scheduled for Sunday and I scheduled a month before, didn't hear anything during that period. In the original email, they said that I would receive another email letting me know who is the assigned carrier. Delivery was Sunday and heard nothing on Friday before so I called Autotransport, and nobody answered so I left a voicemail. After leaving that voicemail about 2 hours later, I finally received the email letting me know that the carrier has been assigned. It was assigned to Naples Auto Transport, tried calling them to arrange some kind of pickup. Called Friday and Saturday various times and nobody answered until we finally got lucky on Sunday. Called Sunday morning and someone answered and asked "Do you still want us to ship that car", "Yes", "Ok, we will have a driver out in 4 hours." Driver didn't speak much english but was very polite. Car came a little dirty but thats to be expected driving outdoors for a week. So all and all, everything worked out great, I can't complain too much. Price was the cheapest and car came in fine. 4-stars, just clean up the communication and its 5-stars all the way.
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Poster: Mike
Review:
People were very friendly and everything came on time. My only recommendation is that you could have a better tracking system to know when the car would get to the destination as I had to call and ask and even then the car came a day earlier than they said.
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Poster: Fernando
Review:
Great Experience. Will use this service again in the future.

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