What Our Customers Are Saying About Us

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What customers say about our Direct Express Auto Transport staff...

Direct Express Auto Transport Associates

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Poster: Dolores
Review:
Great service and communication throughout the process.
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Poster: Richard
Review:
We had no issues. The car arrived quickly and was in great condition. A little dirty, but nothing a good wash couldn't fix!
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Poster: Roland
Review:
very good service, excellent person
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Poster: John
Review:
Mr. Lance Cephas was very honest - he had a truck malfunction en route and let me know. He phoned when about 30 minutes away. The delivery was fast and efficient. I would defiinitely use this shipper (Mr. Lance Cephas) again and recommend him to everybody. The price was very reasonable given the distance and poor winter driving conditions in the Midwest that week. Order #99194
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Poster: Marcus
Review:
James was upstanding and always available over the phone. Highly recommended
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Poster: Scott
Review:
Simon the driver was great!
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Poster: MARJORY
Review:
I would like to commend Jared, the driver who transported my car from West Orange, NJ to Raleigh, NC. He provided excellent service, was always available to speak with me, and was very helpful in securing the battery in the car. He was on time and very reliable. My car was delivered when promised in the same condition as when he picked it up. He was very accommodating with my schedule and I appreciate his service.The cost of transport was reasonable. ORDER # 99810
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Poster: Enrique
Review:
Easy transaction. Vehicle arrived earlier than my own expectations and in perfect condition. You were the cheapest as well. Will definitely use again and recommend to others!!
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Poster: john
Review:
i am very satisfied. i used another carrier before and had huge problems,delays, overcharges. Your service is superb. i would recommend your company to everyone.
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Poster: Wade
Review:
Vehicle transported in open carrier from dealership in TX to WA for $725. Took approximately 2 days for pickup and 12 days from pickup to delivery. Called the carrier after a week to confirm vehicle status and was given an accurate date of delivery over the phone. Driver called the evening before delivery and negotiated a pickup time pretty easily. Driver parked truck within walking distance of my residence and had car offloaded and paperwork signed in about 15 minutes. Vehicle was dirty from long transport distance, but otherwise in good condition.
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Poster: John
Review:
i contacted them to move my jeep they actually had a truck ready before my jeep was ready so i had to wait for a second truck which i was worried would be a long time but to my surprise was only a day or two vehicle arrived clean and in good shape thanks direct express i have moved with you before and you have not let me down yet p.s. the support staff you speak with are always very helpful and friendly john
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Poster: Peter
Review:
Entire process worked with precision and inspired confidence. Driver Igor was great. Timely, courteous and detailed.
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Poster: Leon
Review:
I wanted to tell you guys your service is AWESOME!! I had a new Pathfinder pickup in Parsippany, NJ. and delivered to Birmingham , AL. with in two days.The vehicle arrived without a scratch. I appreciate your prompt response to my emails and doing exactly what you promise. I highly recommend your service!!! > Leon Vetrano
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Poster: Randy
Review:
Mark was very courteous and willing to me. Would definitely consider using again. Pickup was almost too quick. Overnight payment hadn't been delivered yet.
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Poster: Jay
Review:
Overall very good experience better then your compititor AAA.(Person who I talk to said he is owner of the company was rude, arrogant and abnoxius) against friendly operator, unfortunately I do not remember her name otherwise I would be glad to specify. Price is another factor customer always look at and it was little over reasonable(For me). I have to do it again when I bring this car back I will be in touch with you again. Driver was not only very good with his job but was very friendly and on top of his responsibility. YOU DO HAVE A BRIGHT FUTURE.
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Poster: Rob
Review:
Great service and pricing. The only comment on this driver vs. last time was the professionalism of the driver. No receipts were provided upon pickup/delivery, and the car was not just dirty, but oil had leaked all over the car (I assume from the car above.) The notice for pickup was short (an hour) but fortunately able to be accommodated. The off schedule was similarly somewhat inflexible. All that being said, satisfied with the service and approach. (I know that you don't control the drivers, but it would make sense to have some level of minimal documentation required by all drivers. If the car was damaged in transportation, I expect that there would have been some finger pointing.)
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Poster: Catherine
Review:
The original pickup person was excellent but I was sorry to see that my vehicle was not the first one to be unloaded as he had mentioned and therefore it took longer to get it to me and it was terribly dirty from being in the elements for so long. Overall though, they did a fine job.
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Poster: Arkim
Review:
This was my very first time having a car shipped, so I didn't know what to expect. You guys made the process simple, smooth, and easy. 
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Poster: Lars
Review:
did whole transaction online flawless driver got ahold of me when 6 hours away havin another car picked up in california this week top knock transportation broker
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Poster: Ray
Review:
Everyone that helped me was great. I would recommend Direct Express Auto Transport to any one that wanted to transport a vehicle any where.
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Poster: Joe
Review:
This is the second time I utilized Direct Express Auto Transport and have been happy with the handling and service each time!
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Poster: Franny
Review:
Was second time I have used and have been happy both times. My only concern was the guy wanted to meet my friend for delivery at another location than her house, which is in a very large and accessible neighborhood. The delivery company called her and wanted her to go meet him in a blizzard between ten pm and midnight. Thankfully the driver could not get out of PA because of the snow so waited until the next morning.
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Poster: Ramon
Review:
He was a bit too optimistic with his time frame given the bad weather. Overall, I had a good experience.
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Poster: Albert
Review:
David and Tina were professional, prompt and very courteous. They were able to immediately gain my trust in giving them responsibility for my vehicle and its safe delivery on the promised date. This was done during the "Storm of the Century", a storm which ranged from Arkansas to Indiana. They placed safety above speed and still were able to get my auto there in time.
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Poster: Linda
Review:
My overall experience was good. Granted, the vehicle was transported in the dead of winter under not so nice weather conditions and arrived filthy. I'm not sure we were prepared to see our "baby" that dirty. Once we got over the shock we cleaned her up and it was all good. The guys at Buckeye Transport were professional and respectful even when we were dismayed with the vehicle upon delivery. Thanks for being patient with a rookie :)
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Poster: Aaron
Review:
The driver Rich was awesome. He called to me numerous times before delivery. Very impressed for first time.
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Poster: William J.
Review:
For what ever reason after three days the front window cracked and needs to be replaced. My son stated that he did not any any rocks that hit his windshield.Please advise. Thanks Bill 520 296 8044
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Poster: cheryl
Review:
Thank you so much, the driver was very kind and due to the weather, he still gave it the best time ever... He was able to come pick the car up on a friday and leave, vice a Saturday.. Tks...The communication was great..
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Poster: Massoud
Review:
i will use again it was my first time buying a car out of state and having it shipped u guys made it so easy thanks
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Poster: Victor
Review:
very satisfied, the pick and delivery was prompt, notifications were excellent, all our questions were answered, price was reasonable, driver was pleasant and polite. Thank you
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Poster: Doug
Review:
Utilizing the website to quote and purchase freight - without - being slammed by follow-up emails is terrific! Great company! I will continue to use your services. Thanks
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Poster: Elmer
Review:
Aguirre Auto Transport did a good job!
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Poster: Giriesh
Review:
Except for some dirt on the car, I liked the service as a whole. Good job guys, a wash in the end (which would not cost more than 10-15 bucks) would make it a great service!
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Poster: Paul
Review:
I would use VIP-Haul MA again.....They were very professional and delivered my vehicle without a problem. I certainly was impressed with the service.
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Poster: Aziz
Review:
GEMMELL TRANSPORT did an excellent job! I am very happy with the service. Thank you. Definitely will use again and recommend to family and friends.
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Poster: Marion
Review:
I thought sending a car would be complicated but all of you made it so easy Thank you for the great service. Marian Fuchs
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Poster: Teresa
Review:
I think the overall experience was good. Daylor was very nice and easy to reach. He always answered his phone when I called and was helpful communicating with myself and my son about pick up and delivery. I would use your company again for sure.
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Poster: PAM
Review:
I would allow more lead time.. I started the process on Jan 13 and the car did not ship till 26th
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Poster: Nena
Review:
THIS WAS MY FIRST EXPERIENCE HAVING TO TRANSPORT A VEHICLE FROM STATE TO STATE AND IT WAS EASY TO BOOK, FAIRLY PRICED AND THE VEHICLE WAS DELIVERED ON TIME. I HAVE ANOTHER VEHICLE THAT WILL NEED TO BE SHIPPED IN THE NEXT 6 MONTHS AND WILL DEFINITELY BE USING YOUR SERVICES AGAIN AND I WILL ALSO REFER YOU TO OTHER CUSTOMERS. THANKS!
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Poster: William
Review:
I normally do not respond to surveys for services that I purchased, but in this case I will have to make an exception. As a first time customer to the private automobile transport industry I have to say my experience with Direct Express Auto Transport (D.E.A.T.) was nothing short of remarkable. After searching the internet, finding D.E.A.T’s website, reading countless reviews, and my favorite part of the process, receiving an instant quote without divulging personal information, it became apparent this company was the auto transport I was going to utilize. After completing the online forms on a Wednesday afternoon contact was made with the driver on Friday and on the third day out (Saturday) the vehicle was picked up in southwest Florida and promptly ped off, without incident, on Monday in southeast Virginia. I believe this service to be the same or even faster than many parcel services delivering a small package to my front door. From now on when I need another automobile move all I have to do is it hit “Favorites” on my computer and locate Direct Express Auto Transport.
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Poster: Anthony
Review:
The service was outsanding.
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Poster: Greg
Review:
The entire process was so easy and affordable to ship the car from Knoxville TN to Monterey CA in only 4 1/2 days for $900 with fuel over $3 per gallon. I would use this service again.
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Poster: Mohit
Review:
Direct Express Auto Transport has been great, including great customer service. The only negative I can think of is the the driver of the truck driver's English was very difficult to understand (the central dispatch was easy to understand) and the car arrived with the exterior unbelievability dirty. I was expecting plenty of dirt, but the car was so dirty I drove straight to a car wash so that I could clear the windows and drive safely. I don't necessarily blame the trucking company for this, as the car was undamaged and there's a lot of snow/sludge on the ground, but it was one notable thing for me on delivery. thanks - MK
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Poster: Laura
Review:
No problems with the speed of delivery, driver, dispatcher, or price. All were excellent. My only concern was that no paperwork such as a signed receipt was given when the car was picked up and I did not have to sign anything when it was delivered. This seems pretty informal for a car transport business.
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Poster: John
Review:
the tranxation was awmosem........
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Poster: Raul
Review:
Very good system. I would only improve the email communications. I would add a constant email communication with info like where is your car all the time. Thanks, good job anyway Raul
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Poster: Mario
Review:
Great Experience - very professional driver that arrived as scheduled and delivered the car on time despite driving through a blinding snow storm in Connecticut. The only issue we have is that a credit card can't be used for the whole transaction. Particularly when you're moving, it is sometimes difficult to have a money order/cash available upon delivery. Thanks for the great service. Mario Fajardo
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Poster: sharon
Review:
Very happy with this service would use again only issue was ccar was dirty due to being in open hauler - my choice
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Poster: Venkateshwarlu
Review:
These guys are amazing. I tried other transport and finally gave up and then i find auto direct. Everything went very well and my car shipped from NY to Oregon in 4 days. I was very impressed. I would definetly recommend auto direct express. Thank you.
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Poster: Shawn P.
Review:
The response time was very good and pickup, but the car did'nt move over the weekend. I would think that they would get the car to the person.Maybe the driver was out of hours.

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